Would give zero stars if I could. Terrible customer service. Booked and paid for a vehicle, was delayed in getting to the airport office which was shut by 9:00pm, came back the next morning to b... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy booking, pick up and drop off process. The front desk staff talk to you in a friendly mannor and not just as a paying customer. The only waiting was for the shuttle bus having to negociate the tr... Se mer
Rental as well as booking process was quick, cheap, intuitive and hassle free. Truck was almost new and in excellent condition. Have rented moving trucks from Alpha Car Hire multiple times and each... Se mer
Prompt and fast shuttle service to well located depot. Easy and courteous pick up and drop off. Great, well presented vehicle. Timely and appropriate reminders were sent regarding vehicle return. Exc... Se mer
3,8
Bra
209 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clear and simple process
Clear and simple process. Staff were great. Car was very suitable for our needs and a very quick pickup and drop off process. I will use this company again with confidence.
28 mars 2025
Omdöme utan inbjudan
Thanks alpha to customer needs and…
Attention to customer needs and satisfaction
7 april 2025
Omdöme utan inbjudan
Will only ever use Alpha from now on
Will only ever use Alpha from now on. Super friendly people to deal with. Susan picked us up and dropped us off with a smile and efficient service. Great job all
31 mars 2025
Omdöme utan inbjudan
Alpha provides a great service
Alpha provides a great service , with very helpful,friendly staff. And a great rate .
Both my husband and myself have used Alpha on several occasions and will continue to hire a car from them .
31 mars 2025
Omdöme utan inbjudan
The young lady was so pleasant and…
The young lady was so pleasant and helpful, a wonderful experience.
28 mars 2025
Omdöme utan inbjudan
Excellent rate
Excellent rate. Clean car. Excellent friendly staff interaction. Speedy shuttle bus.
2 april 2025
Omdöme utan inbjudan
Excellent overall service
Good price, conveniently located near airport, friendly & helpful staff members, great pick up and drop off service.
25 mars 2025
Omdöme utan inbjudan
Quick and easy to book
Quick and easy to book, in truck and driving away with in 5 minutes.
Great friendly service
28 mars 2025
Omdöme utan inbjudan
excellent service
excellent service, the shuttle bus from the airport is quite handy. Quick service.
26 mars 2025
Omdöme utan inbjudan
Smooth
10-12 min shuttle. Otherwise, everything was smooth and easy. Customer service was solid and the car was as expected.
26 mars 2025
Omdöme utan inbjudan
Very happy
A very quick and easy process..friendly staff...easy pick up from the airport.
19 mars 2025
Omdöme utan inbjudan
Car was unclean
Car was unclean, evidenced by the sunglasses left by the person before. The moment we got in the car, there was a low tyre pressure notification. Look out for hidden fees and their toll road charges. A rule of thumb is to look at the price you paid and double it for how much the true cost is.
23 mars 2025
Omdöme utan inbjudan
Great experience
The staff are very friendly and helpful, pick up and drop off was so easy. They explained the policies very thoroughly and had already documented and photographed every tiny scratch on the car which was very helpful and reassuring. The car itself was in great condition and immaculately clean. Excellent value for money!
15 mars 2025
Omdöme utan inbjudan
Definitely will use again
My first experience with this car hire company - the cars are good and staff friendly. The shuttle service got me to the airport on time
17 mars 2025
Omdöme utan inbjudan
$5000 taken without a receipt of repair!!!!
Hello, I have been waiting for an incident report and receipt of repairs for 5 weeks for my insurance claim. Gladys Baula is the claims officer. I haven’t had a reply to any of my emails. I need this ASAP could you please reply!!!
2 februari 2025
Omdöme utan inbjudan
Svar från Alphacarhire
Hi Sarah, thank you for taking the time to share your experience with us. We're sorry to hear we didn't meet your expectations and have taken steps to correct this.
Perfect!
The staff are friendly and efficient! The car is great had no problem at all from pick up to drop off the whole experience was easy!! Will definitely use this service again! Thanks guys!!
4 mars 2025
Omdöme utan inbjudan
Svar från Alphacarhire
Thank you for your kind words Bianca
Great Communication!
Needed to change vehicle drop off location from Brisbane to sydney, only required one phone call to get it changed, excellent communication from the Melbourne office 5 out of 5, great vehicle provided that was clean and modern, good prices for the vehicle, would definitely use alpha again, shuttle buses were easy to use and friendly drivers
5 mars 2025
Omdöme utan inbjudan
Svar från Alphacarhire
I will pass on your feedback to our Melbourne team Cam. We look forward to having your back.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.