AlexandAlexa Omdömen 

We bought a rain suit for our son, which was beautiful and excellent quality but too big so it had to be returned. We then got a different colour, which wasn’t to our liking so we returned that too. We eventually got a lovely rain suit from there, which we are happy with; however we sent the other items back at the end of February and it took multiple emails to customer services and a tweet to finally get a refund two months later.

I understand the need to send items back to Sweden in batches to save costs, don’t understand why there isn’t a check at the warehouse in Coventry to see that returned items are in a fit state so that refunds can be given in a timely manner.

Such a shame for what would otherwise be a company selling lovely products.

I would also recommend paying the £10 delivery cost for express delivery or you may be waiting a while.

I returned a parcel on the 9th April whereby it has received the Coventry warehouse but I still have not received any information from the actual company regarding a refund. It has nearly been 3 weeks and this is frustrating.

I’ve not received a refund for products I returned weeks ago.

Looking at the reviews below, it seems their process is just not fit for purpose.

Having registered a return digitally, and had it received in the UK, they just need to check the contents and issue a refund... why on earth would customers need to wait for the parcels to be shipped back to Sweden and checked there???

This business needs to redesign its return processes if it plans to continue operating in the UK. I totally understand that Covid and Brexit make some of these things tough, but there seems to be a distinct lack of professionalism and planning here...

I’m still waiting for a refund for an item they received on 22nd February!! I returned an expensive footmuff as the colour was different to that pictured on the website. My tracking confirms the item was delivered to them on the 22nd February, they’ve confirmed they received the item on the 22nd February, but still they will not refund me. Every time I contact them I am told they are waiting for the shipment from their warehouse in Coventry to their base in Switzerland. This is not an acceptable excuse. The company know they have the item so they should issue a refund immediately. I appreciate the mess of a situation with the U.K. leaving the EU has caused issues with shipping and customs, but this is still not an excuse. I have returned items to other EU-based companies this year and had absolutely no issues.

I’ve spent a significant amount of money with Alex and Alexa in the past year and was a loyal customer, but will never use this company again

I sent my grandsons jacket back on the 17th February 2021 . I have rang on several occasions.
Still no refund .Told time and time again we will issue a refund .still nothing .I would never order again . Customer service is shocking .

Delivery is incredible slow and customer service are useless. My order is due to be delivered 10 days after I placed it, despite the website misleading stating ‘1-2 days dispatch’. I’m waiting on shoes for my son, which due to the pandemic, I’m not sure will fit yet. I’m dreading the returns process if I have to send them back. After reading other reviews, I may never get the money back! Don’t shop here!

I sent my item back 12th March I followed up too see where the refund is was told I was refunded on 17th March and to check my bank which I have still no refund !! And now ignoring my emails when I tell them I have checked my bank and no refund still!!
At first they were so helpful with my faulty order with telling me my options to then as soon as I returned it no refund given!! Order number X101859991 if anyone wants to refund me!!

Sent off my return 2 months ago, still have not received refund after contacting them twice. Highly NOT recommended

Update: 3 months later still no refund.

No refund in over a month! I am due a £150 refund from them, the warehouse Received my Return on the 25th Feb, I have contacted customer service a few times and they are just asking me to be patient!
I wouldn’t recommend using at all!

Ordered shelves my my daughter and they've not only arrived late but the shelves are in shocking condition, chips off paint, the wood is chipped and scuffed, not what I expected for the price they cost. I do not recommend this company at all, an absolute joke

The bike was dispatched from Sweden and arrived in Ireland a day ahead of schedule, it is really lovely and my grandchildren enjoyed tracking its journey from Sweden through Denmark, Germany, France, and on to Ireland which we marked out on a map of Europe.
Many thanks for a great quality item at a very reasonable price and a wonderful geography lesson
******

Ordered a wooden toy washing machine for my son. It's the only place I could find that sold one that matched in size to his play kitchen. All the others were absolutely tiny little plastic machines, so I was pleased to find exactly what I was looking for!
Ordered lunchtime on the 2nd, and it was dispatched next day. Took less than 24 hours to travel to my door and arrived on the 4th.
Easy to assemble, perfect condition, and absolutely great value for the size! My son loves it, his current obsession is getting the washing in and out of our machine so I needed something to save my water bill!
Will definitely use Alex and Alexa again!

I ordered a snowsuit for my little girl. It took around a week to get to me (I didn't realise it was coming from Sweden).
The suit was massive on my daughter, so the day I recieved it - I sent it back.
I emailed the company 7 days later to check how long it would take for a replacement to get to me (as I'm needing a suit asap) and they said that it could take upto 3 weeks for the suit to be sent, the return processed and a new one to be sent.

The suit itself is of great quality but unless you get the exact size, then its a very lengthy process. I probably won't order from them again.

Ordered an item, due for delivery 14th Jan. UPS appear to have lost. AlexandAlexa stated they would deal with the issue and issue a replacement if nothing could be resolved. Didn’t bother calling me back or giving me any update. Chased multiple times with the same response of “nothing yet but we’ll keep you updated”. Eventually speak to someone 3rd Feb. After my constantly chasing them (no updates provided as promised by AlexandAlexa at all at any time) who states the item has been lost and they are out of stock of the item I ordered so nothing further can be done so refunded with barely an apology.

*Edit: The customer service rep. Contacted me and offered a discount code and also helped me to get a different item - review updated accordingly from 1 star to 3 as still a shame couldn’t get item wanted, annoying that no one contacted me be ultimately they have done more to help than when I first left the review.

Perfect and reliable.

Always very quick delivery, easy returns, amazing choice of brands. Have been shopping with them for a few years.

I ordered some boots for my sons on the 12th of January and according to the UPS tracking info it was shipped on the 12th from Sweden and arrived in Stansted on the 13th. No further progress though. Sent an email to customer service but to no avail. It’s snowing now and the boys have cold feet! Help!
Order number X101878653

As my home is located in Israel its very hard to find a quality site, with great prices and cheap and quick delivery (about 3 days to Israel!).
Everything arrived beautifully packed and in great condition.
For sure recommend purchasing from Alex and Alexa

I placed an order for this company and paid through pay pal. The money is gone from my account yet I didn’t receive a receipt from pay pal and there’s no list of it on my pay pal summary’

I have ordered from them a few times and have always been more than happy. I sent my order back in November as the item was faulty but still no refund processed. I'm really disappointed as I have never had a problem before and thought this would run smoothly.

I'm not one to write a review but I read them a lot before buying from a new website so I felt that on this occasion I should leave a feedback. Based on the comments here I was a bit concerned placing an order but I went ahead still. I got a toddler snowsuit that arrived in a matter of a couple of days to the UK. Unfortunately the size was not right so ordered a bigger one; again arrived very quickly. The quality of the product was lovely, the suit was absolutely beautiful and the delivery was super fast. Unfortunately none of them fit very well (awkward body shape??) so I returned both with free UPS delivery. It took a little while for the refund to arrive but it was Christmas and we're in the middle of a pandemic. I contacted customer services for an update and they got back to me in a couple of days. Overall, I'm really happy with my experience and I'd definitely order from here again.