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I recently traveled for Umrah with my family, including senior citizens and children, hoping for a spiritual and peaceful journey. Unfortunately, our experience with Akbar Travels was mentally and physically draining. There was no manager or senior staff to take responsibility or solve any of our issues.

​1. Terrible Logistics & Flights:
The journey started badly with a chaotic 6-hour waiting period. We were asked to made in masjid with kids and elderly. This schedule was exhausting and completely unsuitable for the elderly and young children.

​2. Zero Hygiene & Maintenance:
The most disappointing part was the accommodation. There was absolutely no cleaning of the rooms or bathrooms for days in both Makkah and Madinah. Cleanliness is a basic requirement for prayer (Salah). How are we expected to pray and maintain spirituality when the living conditions are filthy?

​3. Poor Food & Rude Staff:
The food service was unreliable, the quality of food was not good. The staff was rude with no proper service. Breakfast and dinner were not up to the mark. When we simply requested eggs for the children, the staff was incredibly rude.

​4. Abandoned during Checkout:
In Madinah, we were forced to check out at 2:30 PM, even though our bus was not scheduled until 8:00 PM. We were left stranded for hours with no response or assistance from the management.
5.There is a permit needed for Riyazul Jannah, which is usually provided by the agent. But in their case they suddenly said that the permit needs to be done from our end that too in the end moment. I had to apply it on my own and out of 5 members we only for permit for 3. 2 of us did not get a chance. This is so unprofessional that the customer who pays so much has to bear all these inconvenience and still doesn't get a chance to pray.

​This was the worst travel experience I have had. If you are traveling with family, especially seniors, please look elsewhere.

I experienced a real customer support when I was approaching for the refund which caused the airline cancelled the flight due to poor weather. Upon follup with AT customer service they supported to get me back the full refund amount, thanks to the AT team.

Akbar Travels has been extremely unhelpful. My son was kept waiting at the airport for an hour, and they made us wait without giving any proper assistance. Now they’re refusing to give a refund even though my son didn’t board the flight including the return ticket. This is really unacceptable.

THEY ARE SCAMMERS.
If you book a ticket from their website, they’ll happily take your payment and then, after a few minutes, send you an email saying the seats are full.
Then they tell you that you can choose another flight and pay the difference between the current fare and what you already paid.

But ironically, the same flight I originally booked is still available, just at 3x the price.

This is SCAMMING AT ITS PEAK. 🚨

Dear All,

I am writing this to seriously caution everyone against using Akbar Travels. My experience with them was not just disappointing, it was outright fraudulent. They cheated me out of my money in the most unprofessional and unethical way possible.

I booked a ticket with Akbar Travels and even paid extra for a "fully refundable" option. But when I had to cancel, they refused to refund even a single dirham. Instead, they hid behind ridiculous conditions that they never disclose before booking. Their so-called “refund” is a trap because the only scenarios they consider valid are completely unrealistic:

Sudden death

Airline-cancelled flight

Natural disaster at the arrival airport

Police case at the origin destination

Clearly, these are excuses designed to ensure nobody ever qualifies for a refund. This is nothing short of daylight robbery.

Till now, I have exchanged more than 30 emails and spoken to multiple customer service agents—all useless. No resolution, no accountability, and zero professionalism. It is very clear that Akbar Travels has built its business on misleading customers, hiding facts, and pocketing people’s money.

👉 I strongly urge everyone to stay away from Akbar Travels. Do not book anything through them, no matter how attractive the offer may seem. If you do, be prepared to lose your hard-earned money.

We need to stand together and expose these unethical practices so that others don’t fall into the same trap. Akbar Travels is not just unreliable—they are running a calculated scam.

The way company do the cancellation within a short period of time through online support was fantastic..the way handling the customer issues are most important thing, than giving the ticket reasonable rate... Good job , keep going ...

This companys Mumbai branch helped me take care of my SG trip back in June 10.
They helped me so well with my SG visa
This was my first time in life mailing my passport to a travel agency and receiving it back via Bluedart . This was my first travel alone outside of India post my dad's demise and Akbar made that experience much better . Thank you.

Worst , when it comes to refund process, other wise I can rate it a 3 star

I am extremely disappointed with the service I received from Akbar Travels regarding my refund.

On March 19, Gulf Air notified me of a change in my flight schedule (departure March 28 and return April 29). On the same day, I immediately informed Akbar to cancel my booking as the new timing conflicted with my schedule.

However, two days before the flight, I was surprised to receive a call directly from Gulf Air asking me to confirm the schedule change, since they had not received any cancellation request from Akbar on my behalf. This clearly shows that Akbar failed to act on my request.

At that point, I had no choice but to cancel directly with the airline and request a refund. Gulf Air confirmed that the refund process normally takes no more than one week. However, because I booked through Akbar, the airline advised me to inform the agency so they could formally initiate the refund.

This is where the major issue began. Despite Gulf Air’s refund policy, Akbar did not process my refund until May 31—more than two months after my initial cancellation request. During this entire period, I had to chase them with repeated follow-ups, only to be met with excuses and unclear responses. The delay was entirely due to Akbar’s negligence, not the airline.

This experience reflects a complete lack of professionalism, accountability, and customer service. A travel agency should make travel easier, but instead, Akbar caused me unnecessary stress and financial inconvenience by holding my money for months without justification.

Based on this, I cannot recommend Akbar Travels. If you value timely service, transparency, and responsible customer care, I strongly suggest booking elsewhere.

worst servises they did not give u refund if you are cancel your ticket.i booked refundable ticket.but the did not refund.

very bad services .i booked refundable ticket then after one day i cancel my ticket.so they i asked me reson y u cancel with proof of document.i told him its a personal reson i cange my plan.i call also customer care. but the said same and they didnot give refund.so its services very bad.if u booked so its ok but u cancel.so no refund.

don't book air ticket by akbar travel if you cancel ticket they will not return your amount. i cancel my ticket. they didn't return my amount (SR 1606) when i call to office they playing with me for last (5 months)

Got my Singapore and Srilanka visas without any hassle.

Good experience

Very worst service in the world, not commitment with customers, in uae customer service center it was very bad, and cheating the people..

Bad experience and soo much disappointment,they never received calls if you need a change even also when they receive they will ask you to send email and they will not respond.I sent them email like 7times to request for my flight rescheduled because I was missing very important business meeting they ask me to send email and Ignored.Poor service

Very very very very very bad services for everything special for food restaurant services and hotel bookings visa appointment

I appreciate Zeeshan's swift support during our visa application for the Dubai Trip.
I strongly recommend that anyone seeking a visa should reach out to Zeeshan at Akbar Travels.

Singapore visa arranged in 2 working day only under express category.
Awesome