As always very helpful and good value products!! Gun bag on the website wasn't in the store but the guys picked one up to let me have a look first before buying. Very happy with the purchases!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company has become my new go to site for airsoft gun. They stock many guns you can’t get elsewhere. They have great prices & fantastic customer service. When I’ve had questions they’ve answered t... Se mer
After my last review about not replying to my email Duncan from customer service quickly sorted my order out and I received it today.You are a. star Duncan thank you so much.Five star plus. Kind Reg... Se mer
If it was possible to give more than 5 stars I would. These guys have been going strong for years now. They were always great, but if anything they've got better (quite possibly the only thing i... Se mer
Företagsinformation
Skrivet av företaget
Airsoft World are a wholesale distributor of airsoft sports products, bb guns and all associated parts and accessories. Airsoft World have one of the most professional technical advice and gun repair departments in the industry.
Kontaktuppgifter
4 Main Street, KY4 8AJ, Crossgates, Storbritannien
- 0333 3449 555
- sales@airsoftworld.net
- www.airsoftworld.net
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Item recieved, decent customer service.
Item showed as dispatched on 24 hour service, no communication from site after 5 days, no update on tracking, royal mail said they had not yet received the package. (EDIT) Order re sent after speaking with the store and delivered, turns out it was royal mail losing things as per, Not great at answering tickets on the site, much better off ringing the store for any issues.
17 juni 2025
Omdöme utan inbjudan
I've used airsoft world for years…
I've used airsoft world for years without issue and always been very efficient however that changed when I did unfortunately have an issue with a product and needed to return it as faulty. I was told on the telephone after my emails were ignored that my consumer rights wouldn't be honoured and that they would only "take a look at it" after what I thought would be a simple return turned into a 3 month PayPal dispute from hell. After the dispute had been sided in my favour they had to accept recipt of the item which had been delivered the month prior but Deliberately tried to game the PayPal dispute time frames in order to try and make me wait as long as possible before receiving my refund. Truly shocking and disgraceful business practices. Avoid at all cost, it might be you that has a problem with a return next!
27 april 2025
Omdöme utan inbjudan
Svar från Airsoft World
Hi George,
As you have decided to openly air this, let me go into further detail regarding what actually transpired for full disclosure. I should also re-iterate that we test every PPK with BBs prior to dispatch so know it was functioning as expected.
You purchased an airsoft VFC PPK on the 24th April 2025 12:47:40 (less than 2 months ago) and and started the dispute less than a month ago (21st May 2025 15:04:29)...
Your contact advised one magazine was not functioning correctly as 'it wasn't cycling as much as the other'. On the phone you advised to me that you had tested it using the dry fire function on the top of the magazines (which they don't have) but ironically does confirm the pistol was cycling prior to your second claim.
We replaced the magazine, then after the 14 day window allowed by the Consumer Act for a return and refund for any reason, you advised the pistol didn't work with BBs and wanted a refund. We advised no refund would be given until we got it back (we don't automatically refund like any other company) and interestingly, when we got this back and it was checked, there was damage to the gas chamber caused by having a BB on top of the magazine when someone tried to force the magazine in (These pictures and evidence were uploaded to Paypal which you can check). This damaged caused the flute valve to jam, stopping the pistol from cycling correctly and causing the issue.
In this case it was user error which is not covered under the Consumer Act and not a fault in either materials or workmanship, hence why you were declined the refund.
Yes, Paypal refunded you in full which we are currently pursuing them for as by doing this, they breached our rights as you were not entitled to the refund as it was user error and not a fault of the item. And as for failing to accept your item back, the tracking you provided shows it delivered on Paypal so Paypal have confirmation when you uploaded it regardless of a tick box on our system not being checked! Paypal also go by their own timeframes and we provided everything they requested so please don't try and penalise us for Paypals timeframe for escalation and refund! We also lose access to certain options when you start a claim, so even though I decided to offer the part refund as per the uploaded letter (which you can log into Paypal and read) as a modicum of Customer Care, we cannot do anything at that point but wait for you to read the update and decide if you want to accept it by contacting Paypal.
Regards,
Airsoft World
Great service
Great service from Airsoft world, I would highly recommend them.
I purchased a Northeast Sten which is amazing. They answered all my questions quickly and were very helpful.
12 juni 2025
Omdöme utan inbjudan
Everything as promised and on time. A returning user
Everything as promised
16 maj 2025
Omdöme utan inbjudan
Staff are Great 👍 And Quick Delivery…
Staff are Great 👍 And Quick Delivery service
6 juni 2025
Omdöme utan inbjudan
very helpful and pleasant and a great…
very helpful and pleasant and a great knowledge
23 maj 2025
Omdöme utan inbjudan
Ordered the ap7 kit on a Friday got it on the Saturday was so happy with the product I'm thinking of getting another
Speedy delivery sent out fast ready for my game day on the Sunday
16 maj 2025
Omdöme utan inbjudan
Quick to get in touch and let me know…
Quick to get in touch and let me know about an item they thought they had but didn’t and gave me other options. Keep up the great work as I’ve never had a complaint and completely trust these guys.
23 april 2025
Omdöme utan inbjudan
On target!!
Intiuative web site.. plenty of product information..dealt with them many times before.
Great packaging!! Very fast delivery.. lovely item.. will deal with you again soon.thanks !!
27 mars 2025
Omdöme utan inbjudan
I made an order online for delivery
I made an order online for delivery, straightforward process kept me up-to-date and informed on status and delivery was quite quick. I ordered on Sunday and had my order on Wednesday. Greats job and thank you to all involved in the process 👍🏻
22 mars 2025
Omdöme utan inbjudan
Only get in touch when they want your money
Had some pistol grips in the basket, had an email within 5 minutes asking if I'd complete the purchase and to email back if I had any questions. I replied asking if they'd fit on my pistol to which they 100% guaranteed they'd fit without any issues. Phoned up and was told to send a picture of the issue and they'd organise a refund. It's been a week and no response. Would not recommend.
24 mars 2025
Omdöme utan inbjudan
Svar från Airsoft World
Hi Andy,
Yes, our apologies for that. My colleague was indeed under the impression they would fit but he was obviously mistaken so totally our fault.
I can see a return was authorised on the 26th March and you were emailed to advise, however there's no record of the grips being returned?
Regards,
Airsoft World
Super fast delivery
Super fast delivery, great communication, with links to tracking.
14 mars 2025
Omdöme utan inbjudan
Shop assistant were helpful
Shop assistant were helpful
And engage conversation with customer
7 mars 2025
Omdöme utan inbjudan
I had a broken Magazine on delivery
I had a broken Magazine on delivery, and they quickly responded and delivered the replacement upon the next day :)
5 mars 2025
Omdöme utan inbjudan
Amazingly fast delivery
Amazingly fast delivery -- placed order on Saturday, received delivery the next day on Sunday.
2 mars 2025
Omdöme utan inbjudan
Quick, speedy and professional with great customer service
Quick and speedy and professional, have been using these guys for years now and will continue my bussiness with them for the foreseeable .
24 februari 2025
Omdöme utan inbjudan
Best Airsoft shop around
Best Airsoft shop around
Staff are always friendly and welcoming.
great skilled techs who are very knowledgeable, helpful and all round nice guys
25 februari 2025
Omdöme utan inbjudan
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