The unit was a good price and despatched exactly when promised. The Electriq easy fit are a really good option for the DIY person. Very good instructions and works well at a fraction of the price of... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have recently purchased portable heater, after receiving it, noticed that quality is poor and have decided to return. After spending 15 min on the line, customer service agent said it will cost me 2... Se mer
Wasn't too sure which portable air-conditioning to get , (went with the Woods 12k)found the customer service very helpful and ordered it through a link sent to my email..thanks
Företaget har svarat
I love this company, they make it so easy to order and take delivery its just pure efficiency from start to finish. The Easy Fit Air Con units are just superb, not hard to install and worth the effor... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Kontaktuppgifter
Storbritannien
- www.aircondirect.co.uk
4,0
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Service
Delivered on time with courtious driver Ravi.
Many Thanks 😀😀
15 augusti 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Dear Customer,
We are delighted to hear that your order was delivered on time by our courteous driver, Ravi. Thank you for sharing your positive experience with us! If you ever need more appliances, feel free to visit Appliances Direct for a wide range of options.
Best regards,
Lee
Great service from order to delivery
I found the website easy to navigate and find what I want, the order process was straightforward and delivery spot on time. Can’t see how they could have done anything better
10 augusti 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our website easy to navigate, the ordering process straightforward, and that your delivery was on time. We strive to provide a seamless shopping experience, and we're thrilled to know we hit the mark with you.
If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Fran
Excellent service from start to finish
Excellent service from start to finish. Can’t fault them.
26 juni 2026
Svar från Aircon Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had an excellent experience with us from start to finish. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Helen
Svar från Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that ordering was easy, delivery was quick, and that you are happy with the product you received. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Frank
The website said next day delivery and…
The website said next day delivery and it was!
14 augusti 2026
Svar från Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your delivery as promised. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Amazing company to deal with all around.
Really easy to buy, great delivery, two minutes to set up. Just what we need in this hot weather.
14 augusti 2026
Svar från Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found the buying process easy, delivery was great, and setup was a breeze. Enjoy staying cool in this hot weather with your new aircon unit! If you ever need anything else, feel free to visit our website.
Take care!
Lee
Fast delivery, does the job
Fast delivery, appreciated the use of DPD for delivery as I find them more reliable than most other companies. Air cooling tower was a good price and it does the job during this horrendous hot weather. Extremely grateful!
13 augusti 2026
Svar från Aircon Direct
Hello,
We are delighted to hear that you had a positive experience with our fast delivery service using DPD. It's great to know that the air cooling tower you purchased from us is helping you stay cool during this hot weather. Thank you for choosing Aircon Direct!
Best regards,
Lee
Svar från Aircon Direct
Thank you for your positive feedback on our friendly staff and service at Aircon Direct. We are delighted to hear that you had a pleasant experience with us. If you ever need products beyond air conditioning, we recommend visiting Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Ordered split aircon system and paid…
Ordered split aircon system and paid for it. They then send email insisting on proof of Fgas registration or offered to install for further £3.5k. Surely they should point this out before sale. Anyway I cancelled order immediately on July 29 they said refund takes 3 days and I am still waiting. Can't get through to anyone on phone.
29 juli 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Hi Andy,
Thank you for your review.
Please accept our sincere apologies for the lack of clarity around the F-gas registration requirement, the additional installation cost quoted, and the delay in receiving your refund after cancelling the order. We also understand how frustrating it has been to have difficulty getting through to our team by phone.
We review customer feedback internally to ensure concerns about our website information, refund process, and customer service are shared with the relevant areas of the business.
Kind Regards,
Dyann
Pity I did not notice the 'con'.
Pity I did not notice the 'con' when I found this company and made a telephone call to them. In very tiny print under the 0871 phone number, which is barely seen on a screen it states that calls are 13p a minute plus. Cost me the best part of £5 to query what I would need to order from them. Be warned!
17 juli 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Hi Sam,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
I had just been conned by another so…
I had just been conned by another so called company so was nervous a.bout ordering from you but the service was excellant and the aircon unit arrived when you said and it does what i.want perfect service.
12 augusti 2026
Svar från Aircon Direct
Dear valued customer,
Thank you for sharing your experience with us! We are thrilled to hear that you had an excellent service with us and that your aircon unit arrived on time and is working perfectly. Your satisfaction is our top priority, and we are delighted that we could provide you with a positive experience.
Should you need any more appliances, we recommend visiting Appliances Direct for a wide range of products that may interest you.
Best regards,
Lee
Amazing customer service great delivery…
Amazing customer service great delivery and high quality product
12 augusti 2026
Svar från Aircon Direct
Thank you for your fantastic feedback! We are thrilled to hear that you had a great experience with our customer service, delivery, and product quality. If you ever need anything else, feel free to reach out. For a wide range of products, you may also want to check out Appliances Direct for more options.
Take care!
Lee
Soooo good!
Couldn't believe they really had an aircon unit in stock but they did, and it was delivered the next day!!
Delightful to have a cool bedroom.
Thank you!
12 augusti 2026
Svar från Aircon Direct
Dear valued customer,
We are thrilled to hear that you were pleasantly surprised by our quick delivery and that you are now enjoying a cool bedroom with your new aircon unit. Thank you for choosing Aircon Direct!
If you ever need products for other areas of your home, we recommend visiting Appliances Direct for a wide range of home appliances.
Warm regards,
Lee
Svar från Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you are pleased with your air conditioner and that it arrived promptly. If you ever need any other home appliances, feel free to check out Laptops Direct for a great selection.
Best regards,
Ivy
Terrible company
Terrible company, bought an air cooler that was worse than a standard fan. Tried to return to be bombarded with emails, replied to all questions, and still refused a return request. Would definitely not recommend this company, poor product and terrible customer service.
31 juli 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Hi Katy,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
I purchased air con unit but not…
I purchased air con unit but not suitable so air con direct arranged collection . Item went back in same condition as arrived we then fort for weeks to get money back air con direct said box was damaged and were going to deducted 20% of purchase price they then said unit was damaged and it changed to 25% they have now refunded full amount after going to my card company . Shame as we’re going to order smaller unit but left a bad taste.
15 juli 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Hi Guy,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Great unit and delivered when they said…
Great unit and delivered when they said it would be. Might have even been earlier. Good communication throughout, cannot fault them.
16 juli 2026
Svar från Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you are happy with your unit and that it was delivered promptly with good communication. We aim to provide a seamless experience for our customers. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Take care!
Lee
Terrible billing system, down >£500
Terrible billing system. I paid using Paypal, but Aircondirect said that they did not receive the payment. They sent me a link to pay via credit card. 2 months later and I am still fighting to get my money back as I was double charged. I issued a dispute with Paypal (as Aircondirect recommended) but Aircondirect said to Paypal that I received my item (which I did for the credit card payment, not the paypal payment). So currently I am down >£500 because of an issue on their billing system. 3 phone calls later with Aircondirect and 5 with Paypal and no-one can fix this. Avoid.
21 juni 2026
Omdöme utan inbjudan
Svar från Aircon Direct
Hi Rob,
Thank you for your review.
Please accept our sincere apologies for the payment issue, duplicate charge, and the difficulty you have experienced in trying to recover the money. We understand how frustrating this experience must have been.
A customer service team member spoke to you today regarding this issue, and we’re pleased to confirm that it has now been resolved. The funds will clear in your account within 24 hours as advised.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Svar från Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that you are happy with your item. If you ever need anything else, feel free to visit Laptops Direct for more great products.
Take care!
Mark
Air conditioning unit picked up from Castle Donnington
I picked up the air conditioning unit from the Castle Donnington hub. They guy on reception was really helpful and even helped get it loaded into my car.
7 augusti 2026
Svar från Aircon Direct
Thank you for sharing your positive experience with us! We are delighted to hear that the team at our Castle Donnington hub provided you with excellent customer service and assistance in loading your air conditioning unit. If you ever need any more home appliances, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.