AIB Merchant Services Omdömen 

Went over and beyond to sort out an issue of our making

Aibolja was very professional. Thank you

Aji is very helpful and prompt in his response.

I was making enquiries about fees and instead of having to ask for a review, it was suggested to me on the call that the sales team would review the account and see if anything could be done. The next day, I received an email from Ajibola Sule and the review had been done, and we got a lower rate. We didnt have to chase anything up, it was pro-active.

I wanted to close my account due to shutting down of the Pub, and Ajibola Sule helped me a lot with the process and got all the requirements done within time. I am highly satisfied with the service provided by Ajibola.
Much appreciated.

If there were zero stars, this is what I would award. We have been trying to update contact details for the company and each time we send in the requested details, the goalpost is changed. They appear to be deliberately obstructive. Avoid!

Shocking customer service. Emailed them in October, no reply since despite chasing multiple times.

As Treasurer of my UK based church, we have been horrified by how useless AIB are. We have a contactless terminal in the church for donations, which have been going via AIB Merchant Services. Their “Investigations Team” seems desperate to prove something, but it has no relation to customer service. They constantly refuse to do anything relating to “service”. Do they really need to spend months trying to prove non-existent fraud? They can’t be bothered to just look at our website to see who is who. No wonder the reviews are so awful.

Took £600 fee for no apparent reason and couldn’t give me a reason why they are taking money from my payments, it’s been over two weeks and still no response

Deserve 0*,none of them including the director knows what they are doing.
Please avoid,use DOJO instead.
AIB merchants charges lots, they can't even explained themselves.

Horrible customer service. Their helpdesk closes at 6pm so if your terminal stops working after that you’re out of luck. When our terminal broke we waited 2 weeks for a replacement only to find out they hadn’t sent it out. Won’t be using their services going forward.

was using this bank as my Card processing bank for Merchant Card terminal under the contract with Card Saver which was the Terminal provider
AIBMS increased the rates 6 months into an agreed 3year contract by 176%

my fees were supposed to be fixed as per emails I received before taking out this contract

Avoid at all costs for your sanity's sake. I have never had something that should be so simple made so convoluted. Trying to cancel their services is just a nightmare.

This company are a total scam, cancelled my system in 2019 and contacted AIB to cancel the standing order. The machine has not been used since. Despite this AIB /Clover took payments from my account. They changed the dates and sums and took intermittently in order to create confusion and avoid detection on my bank statements. This company need to be investigated by the regulator. Please read the reviews on google etc before you sign up.

We had 5 chargebacks costing our company almost 8 thousand euros between July & November.
Chargebacks 200531788788
Chargebacks 200530025941
Chargebacks 200530025950
Chargebacks 200526769871
There’s 1 more il post later.
Basically customers paid for services over phone with secure code name and phone numbers etc just like we did for 15 years with bank of Ireland and never had an issue. Customers bought goods this time then on average 5 weeks later AIB merchant services took it all back. Then after 3 weeks they put back in only to take back out 2 weeks later. We proved the goods went and emailed names phone numbers etc and video footage as asked. We also reported to the Garda which are actively investigating unlike AIB who hasn’t approached the Gardai nor assisted them with the investigation?? So AIB say it’s fraud but haven’t reported such to the authorities. At the minute we’re out a lot of money without AIB properly doing their due diligence. So for all you self employed people and small companies DO NOT USE these guys they give you an attractive price initially then they walk away when you have an issue.I will update over the weeks & months as the proper authorities investigate.

Had a terrible experience with AIBMS going back three years since our company restructured. Could not pass KYC although they were happy to continue trading with subsidiaries owned by the same parent. Failed to close down accounts despite acknowledging closure then refused to refund subsequent charges applied due to their failure to action closure. Amounts are small but as a matter of principle they should not profit from their failure to action account cancellations. They do not respond to emails. On calls they promise to investigate and call back then don’t. Our team members have said they would rather quit than continue to pursue AIBMS to recover the companies funds. Wholeheartedly, please avoid dealing with this company until they learn customer service.

Horrendous customer service, dread having to speak to anyone, if ever a company fitted the phrase “can’t do attitude”, it’s these guys, very clearly staff retention and cultural issues in this business. Nearly caused me to go under by withholding funds from me and now making it difficult and expensive to stop doing business with them. I’m 53 and never had a worse experience than with these guys. Avoid at all cost please.

Shocking service from customer services! Absolutely one to avoid at all costs use square or sum up far far better and easy to use

I have been a customer of AIB Merchant Services for approximately 8 years. I've never had an issue with regards to accepting payments. Everything had been fine...until I tried to cancel. My merchant service provider offered us a better deal with their new acquirer so I jumped ship. Sent AIB Merchant Services my cancellation request for all 3 of our merchant ID's and no action was taken. 3 months on and I'm still being charged a Minimum Service Charge for a service I'm no longer using, and am now hoping my merchant service provider can step in to resolve the issue with AIB.

My advice would be to not use AIB as they are incredibly difficult to terminate your services with, even if you follow their policy.