ActivInstinct Omdömen 

Great prices, quick delivery and good quality product. Highly Recommend this company.

Placed order on 24th July. Now 16th Aug, still no delivery. Got order confirmation on the day, and they took my money. No dispatch confirmation, no tracking code either. I can still login and see my account, and my order. I click to the “contact us” page to ask what’s going on. And the page is NOT FOUND. Try it yourself on their site, which is STILL TAKING ORDERS for f#$&% sake!
So next I tried emailing the customer service email address which was in my confirmation email. But that simply bounced back to me. Also the enquiries email which I found on this review site. Also bounced.
To me this site is simply fraudulant. They are taking orders and payments with no intention of delivering. Why else would they shut down all contact channels. I have resorted to contacting their corporate parent JD Sports Fashion PLC in the UK. Not optimistic of a good outcome. Will be attempting to process a refund via my bank.

I am in Perth Australia, and up until this current order have had no issues.

Ordered a Prince Tennis racquet on the 25th May 2016, site said in stock, I thought it unusual when I didn't get the usual email confirming the order, but my Credit Card was charged on this date.

Normally I get the goods within 4 to 5 days, to date haven't received and was advised out of stock, which seems to be a common occurrence nowadays.

Circa to now, and after close to a dozen emails to Milletsports, who must run Activeinstinct, I have not received my refund, and have been told by Sean of Milletsports at least four times that refund will be processed in 3 to 5 working days.

I've gone to my Bank to get the refund sorted as these clowns don't seem capable of doing this.

I'm a member at a large Tennis club, and have previously promoted Activeinstinct to other members, I will be advising them NOT to purchase any goods with Activeinstinct or Milletsports.

You have lost a repeat client over this shameful treatment!

I am from Sydney Australia and I ordered some Merrell woman's boots online on 5th June 2016 and got only an online order confo no with no details. I can see in my loggin that there is an order but can't open it to see details and the amount is around twice as much as I paid. I'm going travelling in 3 weeks and need the boots, in wanting to know the status or get a refund but knowone is replying to my emails.
I hope someone from active instinct reads this and responds ?????

Like some others, I was dismayed to see the price of my shoes on the order detail was roughly twice the advertised price and ActivInstinct didn't reply to my emails, even when directed to the elusive (and possibly fictional) Josh. However, the price I actually paid was correct and the shoes arrived this morning, just 6 days after I placed the order. My conclusion: good prices, good service but lousy communication and a buggy website ! I'd use them again.

Absolutely no communication. Waiting for refund on a return I made over a month ago. There has been nothing from Activinstinct regarding receipt of returned items or processing my refund. I have emailed customer service and used their online contact form multiple times on each. Got nothing back, still waiting for my refund. Be very careful with this company, they are sketchy and will not process returns or refund you!!

I placed an order online a few days ago. Once completed on my order status page it showed that the order amount was approx. double what it stated at checkout. I have e-mailed customer service (several times) both through the website and directly via their e-mail and received no reply. My latest e-mail expressed the desire to cancel the order but today when I checked on the order it said "picking" as the status and the amount at checkout was charged to my credit card. If someone from customer service could please get in contact with me to discuss further I would appreciate it.

I received my package today which was comforting but the lack of communication was a bit disconcerting considering if there was an issue there would be no way to get in touch with the company.

Haven't received any information about my order and even no confirmation emails yet. I have tried to contact the activinstinct three times and none of them get reply except one automatic reply saying that they received my email but nothing else happened. In my order history,the amount shown for my order is wrong and is twice of my actual amount. I cannot click in to see my order details as well. Just don't know what's going on?!

Ich habe vor 5 Wochen Nike-Schuhe per Kreditkarte bezahlt und die Ware bis heute nicht erhalten. Diese Firma kassiert Geld ohne eine Leistung zu erbringen.
Auch Mailanfragen werden erst vertröstet und dann gar nicht mehr beantwortet.
DAS IST EINE FAKEFIRMA

it has been more than 40 days since i placed my order
i have contacted the customer service and they told me it would be at most 21 days the service is unacceptable i have lost more than one-hundred dollars in my order since i have no idea where it is.

Have always received excellent service and products from this UK company - you need to fish for a bit for what you want most times but the company is such a boon, when you live in Australia as we do and there are no Australian online companies for cut price, end of season shoes.

Ich habe im Januar einen Hockeyrucksack bei ActivInstinct bestellt. Die Lieferung war okay , aber der Rucksack ist jetzt 3 Monate später bereits kaputt. Dies habe ich schriftlich beim Kundenservice reklamiert, der mir kurz und knapp mitteilte, dass Reißverschlüsse nicht zur Garantie gehören.
In jedem anderen Geschäft, würde diese Reklamation akzeptiert werden.
Das kann ich aus eigener Erfahrung berichten.
Ich werde bei ActivInstinct nicht mehr kaufen und würde es auch keinem sonst empfehlen.

I'm extremely pleased with the football boots I ordered for my son. They are exactly what I chose online. They arrived in the timeframe promised
( ordered 3/4/16 received 18/4/16 ). I received a confirmation email for account registration, one for order received on the day I purchased and one for item dispatched two days later. I was really worried about receiving my purchase after buying the boots because I read reviews and expected to have issues. I'm relieved to say I'm pleased and feel confidant enough to purchase though this company again. The only thing that would have brought a more comforting experience for me would have been tracking information from the couriers in the UK and Australia.
Thank you ActiveInstinct team! :))

The website seems legit, though it tells me to check My Orders to see where and how my package is progressing...
See nothing but what I ordered and when... Would be great if they sent us all an email about tracking delivery. Just emailed them few minutes ago, hoping for a reply.
Other than that, great website with many great deals.

it has been 18 days and we have heard nothing on where my shoes are and we are seriously considering a refund. So it would be great if someone could get back to me ASAP

I ordered a Head tennis racquet with a 'free' bag. The racquet was great and arrived very promptly (2-3 days) but the bag didn't. After repeated emails I eventually got the free bag (2-3 wks) even though they had told me it was no longer available, and despite the fact that they were still advertising the same free bag on the website. (Btw it wasn’t worth the trouble or the wait – very cheap). What should have been a positive experience with a great outcome was sadly marred by their poor service and advertising.

Been contacting them twice in 10 days and still no response to my order. Used to have great experience. At least responding to my query as to why the delay in sending order. I ordered since Feb 2 and now it's 18 working days and the status of my purchase is still processing? Need some answers and need it now!

Flawless service all round.

Ordered and paid for a squash racquet (Head Nano Ti 110) with PayPal on Tue 16 Feb 2016 and it arrived Mon 22 Feb 2016, halfway round the world, just 4 working days later. Sent from United Kingdom to Australia via SkyNet Worldwide Express.

Confirmation email was sent to inform that item had been shipped and a tracking number provided.

Racquet was brand spanking new (wrap-sealed grip etc) and well packaged in a sturdy box.

Zero complaints, job well done.

I purchased a running watch in December, when it arrived and I applied the updates the battery life decreased significantly. The manufacturer sent me back to Millets to resolve the issue. Nicolas, who was the unlucky guy that read my original email, stuck with me throughout. He was extremely quick in responding, offered solutions and efficiently worked out a way for me to get what I needed, once I learnt the replacement was out of stock. I was disgruntled originally but having received such positive customer service I wouldn't hesitate to use this company again and recommend my friends to do the same. Thank you!

Brought some boots last winter. No problems, saved lots of money. Boots arrived in good time frame, reasonable postage. Only strange thing was I had my invoice plus someone else's ( from Maine!) in the box. Would use this site again with no hesitation.