ActivInstinct Omdömen 

After ordering I found a lot of negative response on trust pilot. After some emails for a copy of my billing statement, 2 of the 3 items were not available, I did a request for refund of the money and got it without problems. The other item was send without problems. Some advice. Better answering on the emails (send an email regarding Hoka's [#416766] but didn't receive any answer). send a Track and Trace number of send items...
For me a trusted site but with a mixed feeling. Doubt if I would order again...

Right after my order I was told that there was an issue with the payment method. I replied instantly that I would like to cancel the order and would the money to refunded in my card.
After several attempts ro contact the customer service, nobody replied.
I think a refund and cancellation is not too much effort to put in - but here it is.
Regards

Added: Answer was given after my review here and worked out.

After completing an order for a Men's Montane Flux jacket through Amazon, it arrived to my front porch at the ETA provided by the company. I made the mistake of getting a size too large and I am in the process of returning it. Throughout the process, the company has been timely with email responses, but some things are worrisome in the sense that the return address on their website doesn't match of with the return address provided in their return email paperwork. The USPS tracking on my parcel says it has arrived at the latter address and now I am just awaiting a confirmation of the return and my refund. Aside from unclear information and limited options with contact the company as reassured my worries with timely emails and an effectively delivered package. I hope the quality service continues through the rest of my return process.

I have been trying to contact company through a series of e-mails with no reply. General enquiries are not attended to through their website or direct e-mail. Unfortunately the only way to get a response is to post a review such as this. Having ordered a specific size shoe when receiving the dispatch notice it shows that a shoe 2 sizes smaller has been dispatched. Now we have already past the so called delivery time I am left to wonder what inconvenience is yet to come in actually getting the size first ordered as no doubt there will be a return process and due to being an international order to Australia by the time the correct order is received they will be no good as my daughter would have grown again. After reading a number of reviews (which I am kicking myself for not doing first) I to am beginning to wonder if I like others have been caught up in some form of online deception.

Boots arrived much faster than I expected & my daughter loves them. Easy company to work with & responded to my questions quickly regarding shipping time frames. Excellent customer service & product!

Two months ago, I ordered an Adidas Energy Boost 2 ESM US size 9.5 with Activlnstinct on amazon. Thinking it is amazon, I trusted this UK company in delivering my order over seas. But I just knew something will go wrong when I opened this website and saw these reviews, after the purchase. And what do you know! My package hasn't arrived, after almost 2 months of shipping, and now it is 5 days past the original estimate delivery date on amazon. I tried to track my order number(RE854523957SE) on USPS, but the order number was not found! Almost no way to track my order, I can't even imagine how this company can gain the customer's trust. Now on Amazon the status of the order is in transit, I have contacted the sellers via amazon but received no answer. I really hope that this company can respond and solve the issues costumer face!

Bought som rugby boots and shirts from the outlet sektion.
The prices were low and i got the Shipment aften 4workdays (y)
When i read that you were rated only 3,1 after i already made my payment, i thought ... Shit.
But i just wan't to thanks for the service - i am definetly comming back!

Niklas, DK 😀😀😀💪🏻

After parcel arrived damaged, customer service went out of their way to make sure a new bag was sent - even sending it to a different country. Very impressed with their service and commitment.

Lang leveringstid. Bestilte den 8 nov og først motatt den 20. nov. 2015.
Jeg var siste uken før varen kom reelt i tvil om skoene i det hele tatt ville komme. Dvs. om dette var ren svindel. Bakgrunnen for denne følelsen er at du ikke får noen mail eller status på leveransen. Ikke får du mail om at varen er sendt og går du inn på internettkontoen er det heller ingen informasjon angitt her.
Dette gjør at en som kunde opplever lite trygghet. Når varen kom måtte en betale innfortolling (750.-,) noe som jeg også trodde var inkludert i pris, da en reklamerer med transport included. Oppsummert ble dette en lite hyggelig handel. Varen kom omsider, men customer excellence er dette definitivt ikke. Terningkast 1.

I ordered and pay watch for more Then 4000 kr on Norwegian webside , it was 12 days ago, on your side There is informacion I supouse to Get item in Max 10 days , i send Them 3 Mail and They didnt answer for any ! Any delivery number , nothing, on monday I will report campany to police , becouse if i have no ansvar i think it is a fraud. I needed watch as a anaversery present for my husband ..... And no i have nothing, thank you. I will never shop again and i will make a post on Facebook so other can not do the same mistake like me and use aktiv instinct

I ordered through Amazon and was sent the wrong item. I phoned company who asked to return item and sent the necessary documentation via email , I was promised that when they received proof of postage they would place a new replacement order out free of charge and with 24 Hour delivery.I did not hear from them after this , not even to confirm that they had received my email with the proof of postage. 4 days later I had to call them only to be told that my order had been cancelled ,I then ordered again , no offer was made for free postage or even 24 hr delivery , I had to request for free postage and even that would have been normal delivery .Received email nest day saying item was not in stock! Very poor service will not be using again and recommend others to do the same !

Hice un pedido de un par de zapatillas Saucony ISO Hurrican rojas antes de haber leido ninguna opinión sobre la tienda. Después vi todas estas opiniones negativas y me asusté, pero en menos de 10 días tenía el pedido en casa, sin incidencias. Escribí varias veces pidiendo información, porque DHL no actualiza con la frecuencia que debería su página de seguimiento y siempre se me respondió. No tengo queja, a pesar de leyendo todo esto admito que pensé que correría la misma mala suerte de los demás. Saludos.

It took three goes to get the right size for these shoes. Salmon shoes are much smaller and wider than your normal sizes, therefore I had to go up 2 (length) sizes to gain the correct length. I have been buying ASICS for the last 25 years.
I initially did quite a bit of research in choosing the right size, including seeking advice from Activinstinct. The second time I asked Activinstinct for further advice and to send me the next size up in Length, needless to say the advice was poor and they sent me a wider pair, and the length was still short. They apologised and advised they would reimburse me the postage of $30 AUD, but this never eventuated. I then tried the 3rd time and went to the next size again. I finally received a size 44 shoe and the length was okay, but very wide. Other than that the shoes feel very boxy and not really comfortable. I now hope to sell them on ebay as given up trying to contact Activinstinct. Their service is possibly the worst I have ever experienced for an online company. The postage from the UK to Australia is incredibly slow, about 5 weeks. The whole process took 5 months to end up with a pair of shoes I am still not happy with. I won’t use Activinstinct again, and won’t recommend. ....
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Despite the reply e-mail below from "Josh", I since have e-mailed him but he has not replied.

The company is pretending to be an Australian company but is a UK company. Its delivery time is not reliable and it can not track its shipments. A product that was shipped on the 5th of October did reach Australia after 15 days.
I strongly recommend not to use its services until they have a better control over the shipments and a more reliable due time.

The only thing You do very fast is to charge my credit card for my order. That happened on the same night as I placed my order. The following day a received an e-mail that told me the order was shipped, and that it would take from 4-7 days. Well, now 10 days have passed by, and I still haven´t seen my order. I wrote a message on Your website about it, and information there said that You would respond within 24 hours. Well, still waiting. I do order from the internet from time to time, but I have never experienced worse service than this.

J'ai commandé une paire de chaussures qui était dispo lors du règlement la paire n'était plus dispo. Au bout de 15 j, j'ai demandé le remboursement. 9a fait 2 semaines que j'attends. Des pubs j'en reçois mes mon remboursement non. Des voleurs

die behandlung als kunde ist unverschaemt. auf mails wird nicht oder erst nach tagen geantwortet. geld wird sofort kassiert, ohne dass die ware ueberhaupt vorhanden ist. nach einer mahnung per mail kann auch nach tagen kein zuverlaessiger liefertermin genannt werden.
eine stornierung wird angeboten, auf die stornierung kommt jedoch
keine antwort. da auch andere mit activeinstinct negative erfahrungen gemacht haben, finger weg von diesem lieferant.
andere anbieter koennen es 100% besser und behandeln ihren kunden als kunde und nicht als kredit/geldgeber.
wer bei activeinstinct bestellt hat nur arbeit und aerger, zusaetzlich wird zeit und geld vergeudet. einmal nie wieder.

My runners finally arrived after 3 weeks, they have arrived as advertised.

Compré 2 raquetas de tenis al mejor precio del mercado.
La entrega la hicieron 11 dias después del pedido y me lo comunicaron al recibir el correo de confirmación. Por lo tanto cumplieron con su compromiso. Creo que si mejoran en 3-4 dias las entregas los clientes quedaran más satisfechos.

Wonderful Store!
The order is executed perfectly in time and fully consistent with the claimed quality of the goods.

I apologize for the lack of restraint in anticipation of my order!

Замечательный магазин!
Заказ выполнен на отлично в срок и полностью соответствует заявляемому качеству товаров.

Приношу свои извинения за несдержанность в ожидании отправления!