Had a scammer attempt to change my password via phone call with me for my amazon account knowing exactly what I had purchased and pretending to be a delivery driver. I wasted my time with action... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Absolutely pathetic, claiming to help, but more than likely part of the scamming world as well. Do not trust them, they don't help, they create more dilemmas and never own up to there words. They don... Se mer
I can conclude that they’re the diversion team for fraud: reported an insurance/broker/solicitor/police fraud. With an evidence (which online kept kicking me off the portal).Yeah they don’t deal with... Se mer
Absolutely no support and not interested in sellers scamming sellers on platforms such as vinted . They could very easily investigate platforms such as vinted for not protecting sellers from scammers... Se mer
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Action Fraud is the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. The service is run by the City of London Police working alongside the National Fr...
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WASTE OF TIME REPORTING A SCAM TO ACTION FRAUD
I knew that they are not there to assist in recouping money lost to fraud. I went to them to draw attention to a scam sent to me in my Google newsfeed. They had obviously paid to be promoted so it's not a one-off scam to get a few hundred quid from me. Presumably they're intending to scam many hundreds of victims - so the public should be aware - hence my drawing Action Fraud to it's nature. However, I hadn't imagined that I would be met with a hostile & aggressive female who virtually accused me of some kind of scam. That was because I have zero details of who took my money from my credit card. She thought that sounded suspicious on my part - I thought that it confirmed it was the work of a clever scammer - my money ended up in Gibraltar - another clue that they were dodgy.
But not dodgy enough for the Action Fraud personnel who refused to take any notice of my report and sent me packing. Anybody would have thought that I'd asked her personally for a refund.
So one less scam for them to concern themselves with.
I RECEIVED ANOTHER MESSAGE FROM A GOOGLE SPONSORED WEBSITE OFFERING THE SAME SERVICE TODAY. EXACTLY THE SAME MO - THE CUSTOMER GIVES THEIR DETAILS TO AN ONLINE WEBSITE FORM - THE SCAMMERS DETAILS ARE NOT REVEALED.
31 december 2024
Omdöme utan inbjudan
Svar från Action Fraud
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
In order to understand what has happened, we ask that you speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Thank you for your feedback.
Don't expect action from Action Fraud
I run a business and we are occasionally the victim of fraudulent buyers (often seemingly the same person pretending to be other people multiple times). These people are perfectly happy stealing from small family run businesses that cannot afford to lose money. We have reported many incidents to Action Fraud but it’s an entirely uselsss organisation. They will take the information you have, but nothing will be done. I am sure they are good at building statistics with fancy spreadsheets but hopeless at anything else; like most government formed quangos nowadays!
2 januari 2025
Omdöme utan inbjudan
Svar från Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
Action Fraud is the UK’s National Fraud and Cyber Crime Reporting Centre hosted by the City of London Police, the national lead force for fraud. It takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud and the National Fraud Intelligence Bureau (NFIB), also run by the City of London Police, do not have investigative powers. The reports taken by Action Fraud are sent to our colleagues in the NFIB which is responsible for collating and analysing intelligence on fraud, identifying any leads that would result in a successful criminal investigation and developing packages for distribution to a force for investigation.
Due to the volume of reports received by Action Fraud there is a high demand on our services which has impacted our response timescales. Whilst we endeavour to provide an update to a report within 28 days, it is not always possible to do so as the report may be still under review by the NFIB.
We will provide update on a report once it has been reviewed. The victim will receive notification of the outcome of this review as soon as it is practical to do so. If the report is sent to a police force for investigation, the victim will be told which force it has gone to. If a victim has registered on the new Action Fraud website they will be able to track the progress of their report online.
Reporter fraud to these people are they…
Reporter fraud to these people are they are completely useless
5 september 2024
Omdöme utan inbjudan
Svar från Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received.
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
Action Fraud has no interest in the individual
I was scammed out of £3000 online and I reported it to action fraud. After several months, I got a response that Action Fraud would not be looking into my case. I submitted a complaint and tried to get a reason but I got nowhere. Action Fraud's only response was they did not have the resources to look into my case.
18 juni 2024
Omdöme utan inbjudan
Svar från Action Fraud
Thank you for your feedback and I am sorry you are not satisfied with the level of service you have received. Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Kind regards,
I have been calling action fraud for…
I have been calling action fraud for over a year. Im a victim of domestic abuse. my bank account has been hacked on numerous occasions. i have had 4 mobile phones this year all which have been hacked i have lost access to my icloud cannot download apps and have found Termux,Magisk,ish and git hub. they are either not educated enough on malware and hacking or just think im some crazy lady and do not care. This has ruined my life my phone cuts out i have constant signal issues and have lost 10 years of memorys.
thanks police and action fraud
28 december 2024
Omdöme utan inbjudan
Unnecessary BEAUROCRACY
Called to report a phone call attempting to extort money. The man I spoke to was pleasant, I gave name, email, phone number and described the incident in full, at this point i has given all the salient information. I was told that I should complete an online form and that he would talk me through it. Ten minutes later I had still not completed the required security information. At the point where one of the security answers that i had given was too short, I told the staff member that I was unwilling to go any further, thanked him and terminated the call. THIS IS ABSOLUTE MADNESS, BEAUROCRACY GONE MAD. I had already given the necessary information. So, the incident is unreported......how many more are there?
27 december 2024
Omdöme utan inbjudan
Svar från Action Fraud
I’m sorry to hear about your negative experience. In order to understand what has happened, we ask that you speak with a member our live-chat team.
The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
You can also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Many thanks,
Hacked and robbed and nothing.
Had a betting account hacked into and was robbed of 300 quid, I gave reports and was pretty much told they can't do anything, absolutely useless service literally not helpful at all and a waste of my time.
27 maj 2024
Omdöme utan inbjudan
Svar från Action Fraud
I am sorry to hear about this recent experience. However, Action Fraud is the national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to the National Fraud Intelligence Bureau (NFIB) which is run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for distribution to a force for investigating.
It is the responsibility of forces to assess the information referred to them and decide whether or not to commence an investigation based on the viability of leads and other criteria that they take into account when assessing cases. Once a report is transferred from Action Fraud, any resulting enforcement action lies with the receiving Police Force who should contact the victim with an update. If a viable lead is not identified, the crime details are retained by the NFIB.
Thank you very much feedback.
Impersonation and identity theft
In 2021 I have been a victim of identity theft and impersonation. My Facebook account has been taken over by hundreds of uknown people to me. I riporter to Action Fraud. Instead of helping me out they sent me the Ambulance and the Police multiple times. They tooked me to a Mental Health Hospital because I have been calling them too many times. If I knew I would never ever contact Action Fraud. My life has become completely broken afterwards. I do not reccomend to anyone to contact Action Fraud at all.
21 december 2023
Omdöme utan inbjudan
Literally had my identification stolen…
Literally had my identification stolen in a very sinister way. After googling it, it happened to loads of people in the same way with the same person ..and yet they did not want to pursue.
What a joke
27 november 2024
Omdöme utan inbjudan
Svar från Action Fraud
I am sorry to hear about your getting your identification stolen. If you haven't made a report already, we highly encourage you to submit all the information that you have available through our online portal where you will be able to speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
If you would like more information on how to protect yourself from being a victim of identity theft, there is plenty of information on our website. http://www.actionfraud.police.uk/fraud_protection/identity_fraud You may also wish to visit the Cifas website at https://www.cifas.org.uk/identity_fraud
Thank you for your feedback.
Even with a clear point to pursue no action
Even with a clear point to pursue like a phone number the report is closed as "it has not been possible to identify a line of enquiry which a law enforcement organisation in the United Kingdom could pursue".
It's even more frustrating when a company is involved who could clearly provide this information on receiving a request from law enforcement, but not a member of the public.
So instead we see the phone number still appearing on a list of known fraud sources.
9 december 2024
Omdöme utan inbjudan
Svar från Action Fraud
Thank you for your feedback. Action Fraud is the UK’s national reporting centre for fraud and cyber crime, and takes crime and information reports on behalf of the police and gives advice and fraud prevention guidance. Action Fraud does not have investigation powers, however, the reports taken by Action Fraud are sent to our colleagues the National Fraud Intelligence Bureau (NFIB), also run by the City of London Police, the national lead force for fraud. The NFIB collates and analyses intelligence on fraud, identifying viable lines of enquiry and developing packages for distribution to a force for investigating.
The NFIB’s systems assess reports of fraud and cyber crime from across the UK, helping to build a national picture of where fraud and internet crime is taking place and how. Experts review the data from these reports to decide whether there is enough information to send to a police force for investigation. However, it is not possible to investigate every report received.
The NFIB aim to respond to the vast majority of reports within 28 working days, but it can take longer so your patience is appreciated. After your report has been assessed you will be notified of the outcome. If your report is sent to a police force for investigation, you will be told which force it has gone to. Unfortunately, Action Fraud cannot guarantee or prompt a police investigation, but if you have any further information related to your report that you would like to add, please update the web reporting tool using your NFRC and password via the website (www.actionfraud.police.uk).
they don't care at all lmao
most pointless org in the history of the world, you fill out all the shit and they just do nothing 😂 just like the regular uk police
12 december 2024
Omdöme utan inbjudan
My review was removed
My review was removed, so I will post again. Action Fraud has not helped me in anyway and the scammer still has accounts on Instagram and Facebook. This means more victims. As we live in a country of free speech I seriously hope that this time around my review won't be deleted. The whole experience of being scammed has left a deep impact and I had nowhere to turn. It is upsetting to see that the scammer is allowed to just do what he wants to do which is destroying lives.
11 december 2024
Omdöme utan inbjudan
Svar från Action Fraud
Hello, thank you very much for getting in touch. Please would you be able to provide us with more information in order to be able to help with your request. In order to understand what has happened, we ask that you speak with a member our live-chat team. The live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Kind regards,
A waste of time.
The first call I made, I waited for over 10 minutes to get through and then my call was dropped. The second call I made was answered by someone that was extremely unhelpful and couldn’t explain anything about improving my security or how scammers could have obtained my name and mobile number. What a waste of time and effort. A wholly ridiculous service.
9 december 2024
Omdöme utan inbjudan
Svar från Action Fraud
I am sorry to hear you have experienced difficulties getting through to our contact centre. Please be advised we receive a large number of calls daily which may, at times, lead to increased waiting times for callers. I apologise for this and we are working hard to rectify the situation. If you are finding it difficult to contact Action Fraud and make a report by telephone, you may wish to make a report via our website (www.actionfraud.police.uk).
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Another useless jobsworth government department
Utter tripe. Who reports anyways why should people. Got conned by builders £30000 this shit heads can’t even knock their door.
Builders rogue conning people left right and centre and this lot or police or any one do F all. Bunch of w@nkers! Nobody should report to this lot got a problem deal with it yourselves!
14 november 2024
Omdöme utan inbjudan
Svar från Action Fraud
I’m sorry to hear about your negative experience.
Please if you haven't done this already contact your bank to alert them about the theft. We would like to be able to help through this horrible experience, so please could you submit a report with all the information that you have about this crime.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
If you have any questions regarding this please visit www.actionfraud.police.uk/FAQ where you will find answers to the most common questions. If you would like information on what support is available to you, please visit the Victim’s Information Service Website www.victimsinformationservice.org.uk If you would like information on how to protect yourself from fraud, please visit www.actionfraud.police.uk/support_for_you.
Useless
Useless
Customer Support they won’t call back if the phone call is dropped.
When you call customer support after waiting in the queue phone call is disconnected.
Waisted my time to report fraud.
That’s why crime is very high because nobody cares.
Sistem is sick and criminals and scammers are everywhere.
5 december 2024
Omdöme utan inbjudan
Svar från Action Fraud
I am sorry to hear you have experienced difficulties getting through to our contact centre. Please be advised we receive a large number of calls daily which may, at times, lead to increased waiting times for callers. I apologise for this and we are working hard to rectify the situation.
If you are finding it difficult to contact Action Fraud and make a report by telephone, you may wish to make a report via our website. You can speak with a member our live-chat team, the live-chat is available 24 hours a day, 7 days a week. Please visit: https://www.actionfraud.police.uk/ and click on the chat icon on the bottom-right hand corner of our homepage.
Please also visit http://www.actionfraud.police.uk/about-us-frequently-asked-questions where you will find answers to the most common questions.
Why bother they only lie
4 december 2024
Omdöme utan inbjudan
Waste of Time! Not surprised to see these negative…
Not surprises to see these negative feedbacks - it is a shame there is no minus star option.
After long report and phone conversations about organised criminal group of people who robbed 100s of people for at least last 10 years using the same scam I was referred to civil court. While admitting themselves they are aware of that group of people but unfortunately they can't help.
30 november 2024
Omdöme utan inbjudan
Svar från Action Fraud
I’m sorry to hear about your negative experience.
Whilist we cannot comment on individual cases, Action Fraud is not an investigative body, therefore we cannot guarantee or prompt a police investigation or advise you on the contents of your report.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
We take all this feedback very seriously and are working to improve our existing services.
Thank you very much.
Absolutely waste of my time and effort
Absolutely waste of my time and effort
Gave them all the info (phone number,bank account,email ) and they couldn’t do anything after a month .. do yourself a favour and don’t waste your time
28 oktober 2024
Omdöme utan inbjudan
Svar från Action Fraud
Thanks for your feedback.
Whilst we cannot comment on individual reports, please be advised that the Action Fraud service helps many victims of crime dealing with in excess of 50,000 crime and information reports per month.
Fraud is the fastest-growing crime in the UK and as such there will be occasions where offenders cannot be identified or offenders based outside the UK, that criminal justice outcomes are not always achievable.
While not all reports have sufficient information or leads to prompt distribution to a police force, many thousands do. Fraudsters are being brought to justice as a result of Action Fraud and the work of the City of London Police and forces across the country.
A complete waste of time and effort. Don’t bother.
Like most of the other reviewers on here, I found so-called ‘Action Fraud’ to be completely and utterly useless. I had all the details of the crime that had taken place - name, address, dates, invoices etc etc - and they subsequently did precisely NOTHING!!! If anything they made the situation even more distressing by offering the prospect of justice only for me to later discover this was but a pitiful illusion. An absolute disgrace of an organisation who should be held accountable for their complete indifference and ‘inaction’ - maybe I could report them to Action Fraud? I’m willing to bet whoever runs this shabby and embarrassing enterprise is on a healthy six-figure salary (with a nice pension and expenses) for doing sweet F.A. Utterly disgusting and should be either be properly resourced so they can do the job they promise to do or be shut down ASAP. My genuine advice to you if you have been defrauded? Don’t bother - you will only waste your time ‘jumping through hoops’ and end up feeling as angry and frustrated as I did. By far, the worst ‘public service’ I have ever encountered or experienced. Truly pathetic. I expect their frankly insulting ‘cookie cutter’ response to follow soon.
12 juni 2024
Omdöme utan inbjudan
Completely useless service and if I…
Completely useless service and if I could give it zero stars I would.
All they appear to do is take your report, do nothing at all with it and at the 28 day point, an automatic reply is generated saying they do not have enough information to pursue a line of enquiry.
The fact that you cannot now report fraud to the police directly (as they direct you to action fraud) just shows all that action fraud really is, is a way to fudge the police figures by claiming they have reviewed the matter within 28 days and then claiming they don't have enough to go on. It is just a way to manipulate the figures and give the police the opportunity to do nothing.
In my case, I had full evidence what happened, had the fraudsters bank account details, his actual real name and his actual address he resides at, but after 28 days on the dot, Action Fraud came back and said they did not have enough to pursue a line of enquiry with the police. What do they want to actually do anything, a video recording of the person signing a confession in blood!
Absolutely ridiculous service that has just been put in place to fudge the police figures
25 november 2024
Omdöme utan inbjudan
Svar från Action Fraud
I am sorry to hear that you are unhappy with the response provided.
Action Fraud is not an investigative body and therefore cannot guarantee or prompt a police investigation or advise you on the contents of your report.
All reports are sent to the National Fraud Intelligence Bureau (NFIB), part of the City of London Police. It is for the NFIB to decide what information is referred to Police Forces for investigation.
Every report made to Action Fraud provides information building a better picture of the scale of fraud that is happening, and to build up intelligence on fraud offences to aid police investigations and the development of counter-fraud initiatives. The more frauds reported, the more likely it is that related fraud reports will be matched and help identify lines of enquiry that can be pursued.
If a viable lead is not identified, the crime details are retained by the NFIB. Reports at the NFIB are assessed daily for viable leads and links to other criminality, the data you provided may link to another crime.
Thank you for your feedback.
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