We visited the Preston store today whilst in the area. The staff were disinterested and not helpful. One member of staff in particular was very rude and when I asked for clarification on a price she... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been buying fabric from Abakhan for a while and you always get great service, quality and value for money. I wanted some jumbo bath sheets but couldn’t get any if I bought them. So I searched... Se mer
Företaget har svarat
I love shopping at Abakhan and can spend over an hour in the Liverpool shop. At the moment, I can't visit due to caring duties. I still browse the website regularly and was very pleased with my recent... Se mer
Företaget har svarat
This was my second order from this company. First time no issues. This time sadly Royal Mail let the process down. Unbelievably I received a RM envelope (apologising about the state of the contents)... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Here at Abakhan, we pride ourselves on offering value for money throughout the vast range of Fabrics, Yarns, Crafts, Sewing Accessories and Haberdashery we have on offer. We are committed to sourcing the best products at the best prices for our customers and frequently have stock lots, clearance parcels and special offers available. Started by the Abakhan family in the late forties as a rug weaving business, the first retail outlet opened in Mostyn, North Wales over thirty years ago. As well as a major retail outlet, this site also occupies the head office and distribution operations of Michael Abakhan Ltd and is also a site of considerable local historic interest. The company has taken great care to preserve the old works buildings resulting in the presentation of an award by the Prince of Wales for the sympathetic restoration of the buildings. Still headed by family members, Abakhan has now been trading for almost 60 years, with 9 stores across the North West (North Wales, Manchester, Liverpool, Birkenhead, Bolton, Chester, Hanley, Preston & Shrewsbury). We also have an online store www.abakhan.co.uk
Kontaktuppgifter
Abakhan Fabrics, Coast Road, Mostyn, CH8 9DX, Flintshire, Storbritannien
- 03330913792
- marketing@abakhan.co.uk
- www.abakhan.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great pack
Made some
Lovely Christmas decorations with the tinsel wool pack and pattern . Very happy .

Svar från Abakhan Fabrics, Hobby & Home
Excellent delivery quick too

Svar från Abakhan Fabrics, Hobby & Home
Affordable quality fabrics.
I make a lot of my clothes using fabrics from Abakhan. The fabric is usually super high quality. I often don't have to finish the seams (with the jersey), I can wash in the machine and don't need to iron. I am not a professional and know very little about sewing and fabric but I can use a machine so I really enjoy experimenting with the different fabrics I buy from the remnants dept and in the sales. I have learned what works for me and I get complements about my clothes, sometimes after years of wearing them.

Svar från Abakhan Fabrics, Hobby & Home
Never got my order
Never got my order. Had to contact them to ask why. Was then told they could not fill the order. Why did they not contact me or say at the start they they could not fill the order. Refunded no problem. Contacted them to ask why they didn't let me know- still waiting for a reply.

Svar från Abakhan Fabrics, Hobby & Home
Cold and confusing customer service, late delivery
I placed an order that qualified for free delivery, but I chose to pay for next day delivery to get my items quicker. After several days, I received an email from Paypal informing me that my account had been credited for a partial delivery refund and a refund for some fabric. No parcel had yet arrived. A few days later I received an email from Abakhan with a delivery tracking number, which did not work, so I contacted customer services. Eventually my parcel did arrive, but at no point did Abakhan apologise, and the level of uncertainty for so many days made me feel like I might have made a purchase from a scam website. It was very odd. A heads up that my parcel was late would have very much been appreciated. My delivery charge was fully refunded, since my order had qualified for free delivery, but I had to ask for that to happen. It was weird.

Svar från Abakhan Fabrics, Hobby & Home
Prompt replacement of a damaged item
A haberdashery item arrived slightly damaged. I emailed Abakhan and they immediately replaced the item with no fuss. Excellent service as always.

Svar från Abakhan Fabrics, Hobby & Home
Happy Days
My order arrived well within the time. Good quality fabric for an even better price. Lovely bright colours. I am more than happy with my order and will certainly be using this seller again in the future.

Svar från Abakhan Fabrics, Hobby & Home
Very pleased with my order of style vil…
Very pleased with my order of style vil fix. Service was quick. They kept me informed.

Svar från Abakhan Fabrics, Hobby & Home
Poor communication
Ordered sample of fabric at a cost, payment was refunded & sample never arrived nor did an explanation!

Svar från Abakhan Fabrics, Hobby & Home
Loads of products available online
Loads of products available online, easy to order, good prices, speedy delivery.

Svar från Abakhan Fabrics, Hobby & Home
Order Late and only part order delivered
Placed online order for 4 items, a week later still waiting for delivery, but instead get an email to say one item has been refunded.
2 days later the other 3 items arrive, no email to show tracking or even dispatched, web site simply said completed. I sent an email asking when delivery was due and they did not reply.
Waste of time and do not ship in the time frame they offer poor comms. will not order again from here.

Svar från Abakhan Fabrics, Hobby & Home
Fast delivery great quality
Fast delivery, great prices super quality fabrics. Bought two 2m remnants. The first has been used to make 5 syringe drivers bags for cancer patients and I loved sewing the fab quality French print fabric. I am still pondering what I can make with the second piece. At these prices I can afford to stock up for future projects.

Svar från Abakhan Fabrics, Hobby & Home
Was surprised at pricSewing machine for granddaughter e of sewing…
Was surprised at price of sewing machine and reluctant to order as no prior experience with this company. All good and delighted with speedy service!

Svar från Abakhan Fabrics, Hobby & Home
Plain Cotten Winceyette Fabric…
Plain Cotten Winceyette Fabric in both Red and Black both are a nice quality/weight which was also cut straight, arrives nicely folded and quickly. recommend.

Svar från Abakhan Fabrics, Hobby & Home
Very pleasantly surprised at the…
Very pleasantly surprised at the quality of the fabric Looks a lot better than the photos. Good communication prior & after purchase

Svar från Abakhan Fabrics, Hobby & Home
Good choice, good value and good customer service
Great choice of good valuefabrics and craft accessories-I felt a bit like a kid in a sweetie shop! The company was prompt with e mails, and I was kept well informed throughout the process (and credited when a fabric sample was no longer available). I wouldn’t hesitate to recommend the range, value for money and the customer service to anyone. Keep up the good work 😄

Svar från Abakhan Fabrics, Hobby & Home
Lovely fabrics
I like shopping at Abakhan as there is a good variety of fabrics and colours.Also the fabrics are good quality.The delivery is fast and the postage is very good.

Svar från Abakhan Fabrics, Hobby & Home
I recently purchased some bits and…
I recently purchased some bits and pieces including webbing and d rings and some rectangular rings. Unfortunately the d ring i bought were the wrong size so I returned to make a simple exchange for the correct size. I was told sorry this is against our policy stating several items including items bought by the meter. I asked if she was joking as it is impossible to buy d rings by the meter. As I required the correct size I picked up some rectangular rings as they did not have the size d rings I needed. When I returned to the till I asked the manager to show me the return policy. There is a print out next to the till which states: Any item bought by the meter any bridal headsets any item with a security tag that is broken and one other item which I can't remember. No mention of d rings or anything of that nature. So I read the policy details to the assistant who said she would as a one off allow me to exchange the two items. The new rings were 90p more expensive which I was happy to pay but they have a card only system so I paid my 90p by card and left. Maybe a little customer care training required or a clear understanding of the company policies a must.

Svar från Abakhan Fabrics, Hobby & Home
Definitely be visiting again
Served by Sasha at the Preston store today. Despite the challenges I presented her with, she was very patient, cheerful and polite.

Svar från Abakhan Fabrics, Hobby & Home

Svar från Abakhan Fabrics, Hobby & Home
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