Ten Motives Omdömen 

I'd like to give 0 stars to this company. I placed an order on 7th April and the order came next day but not what I ordered, completely different. Contacted them, sent back the wrong order and am still waiting for money to be refunded. They obvs don't reply to negative reviews on trust pilot because they have so many. Shoddy disgraceful company. AVOID!!!!!!!!!!!!!!

I ordered the wrong milligram of refill which meant I had to refuse delivery of the incorrect item and accept the correct one. Customer service were excellent and made it easy.

Following the misdelivery to a door step I did not recognise I contacted Customer services who could not have been anymore helpful and the goods are being reshipped and all in a few hours. Excellent Customer service and support. Well done.

Always get prompt delivery. However, my last order didn't show up ( lost in the post) . I contacted customer services and the next day they had re fulfilled my order with a complimentary bottle of the liquid I was buying which was un needed but of course appreciated. Customer service is brilliant. Delivery is (apart from this one time) always very quick. Great customer service, thank you Aferdita B

I've always had a good experience with this company and also the others they own. Customer service is great and they always resolve issues ASAP.

I've been using them for years now and have recently tried to sign up to there subscription service. After trying for 2-days , with 2 different card, on my phone, tablet and laptop to sign up I had to call them because every time I tried to make payment it failed.

I explained the situation and went through everything and they suggested I contact my bank, even though I'd used 2 different ones. They suggested trying tomorrow, but I'd already been trying for 2 days and understand people were having the same issue back in January.

I was told they couldn't set the subscription up at their end, neither could they put an order through at the discounted price. I was robbed off with it being an IT issue, which if you read other people's comments, has been going on for at least 3 months now.

Obviously I'm not the first to call in and they really weren't helpful at all. So I'm stuck with having to pay an excessive retail price.

I had an issue with online payment. Rang customer service and spoke to the lovely Hana. After explaining my problem and confirming my details, Hana advised that other customers were also experiencing this problem and said that the issue is expected to be resolved by Friday.
In the meantime Hana has sent me 2 x4 packs of my product as a gesture of goodwill and apology.
Hana was very friendly and helpful, an asset to ten motives.

Dolores Kiely

I have been a customer of 10 Motives for over a decade and love the menthol refills, so it is a huge shame that the batteries have been made obsolete. I now have to purchase the batteries from another company, which I feel are not fully compatible. 10M please bring the batteries back!!!!!
I made an order for some more menthol refills back in early December, however, this order was never delivered by Evri, as according to them the product was damaged beyond repair. It took several weeks for BAT to issue a replacement, but they got there in the end and also sent me an extra refill pack as a gesture of good will

Excellent customer service and issue was resolved quickly and efficiently, thank you

The customer service experience is outstanding. My order was damaged and returned to Ten Motives. I spoke to Esma and she was extremely helpful in resolving my issue and got a replacement order sent immediately. Thank you

Look I’ve been smoking these for years. Around 10 years I reckon. Recently what I’m finding is that when the battery dies on you so you swap the cartridge onto a full battery it does something to it, maybe it releases something when it’s removed the perfectly good cartridge turns absolutely nasty tasting as if it’s gone off. So you have to throw it and use a new cartridge. This has been going on for months now and I’ve just started noticing, I buy cartridges in bulk 10 packs so 40 individuals would last me around 2 weeks now I’m going through 40 every week. I hope you respond acknowledge and fix this otherwise I will be moving on as will many others. Plenty of choice out there.

Never had any issues with Ten Motive up until a couple of weeks ago when my order failed to arrive. I must stress that Evri were at fault for declaring they had delivered my order 10 days after confirmation Evri had my parcel. They claimed to have delivered 10.38 at night but no visual on my ring door bell or any parcel. Spoke to CS at Ten Motive and were very helpful. All sorted now and in quick time. Given 4 star rating, 1 lost as I think they should come away from Evri who have a poor rep.

Have used Ten Motives for a while now without any problems. Then this week, Royal Mail delivered me an empty package after someone (in the sorting office no doubt) had stolen the contents. The customer service team at Ten Motives immediately arranged for a replacement order to be sent out on a next day delivery. Great customer service!

Olja B. was great. She was patient, understanding and empathetic. When my mother's refills didn't arrive, she emailed me a picture and I could see evri had got the correct close but the wrong flat. She then immediately arranged for another box of 10 refills to my flat where there are fewer chances of confusion. She was friendly, efficient and a credit to Ten Motives.

I have been buying vape juice from 10 motives for quite some time now, and have found them very quick to provide a polite, practical response on the occasions I have had need to contact them, despite the fact they were in no way to blame for the reasons I called, which on each occasion was totally down to the courier. I can happily say that the customer service is 1st rate.

Excellent customer service .They are sending out replacements for faulty refills bought in supermarkets.

I've phoned twice now needing help and both times the customer service received was excellent.

The first question asked when giving a review “What made your experience great ?”
Answer -: A very polite and helpful girl named Olja B.
Second question “What is this company doing well ?”
Answer :- Simple, employing Olja who is probably one of the most competent Customer Relations person I have ever dealt with from any company, she was very polite, very helpful and always began and ended her emails with “Have a nice day or Take Care” messages which makes you feel she cares and understands your predicament and is doing everything she can to help fix your problem !!! Having read some of the comments here I think it is only fare to put a positive comment when you feel the person on the other end of the line is doing their utmost best to represent a company that is obviously having some supply problems that are out with their control at the moment like many other companies within the UK, I know how frustrating it is to suddenly lose the supply of these batteries but I have no doubt the company feels just as frustrated as the rest of us !!! But however back to Olja, she has very kindly offered to send me a sample alternative to keep me going until the
E-cigarette devices are expected to be back in stock very shortly, so I will stick with Ten Motives, who have supplied me over many years with my menthol cartridges with absolutely no problems on the hope that everything gets back to normal !!!!
Customer Service Assistant Olja gets a 10/10 from me 👍👍
Have a nice day Olja 😊
Lydia

The most ridiculous company I have tried to order from. Gave up in the end & went elsewhere, order completed in a few minutes unlike Ten motives.