Workiz Omdömen 

This company is a scam, do not buy this software. They will lie to get you to sign up and then you get nothing promised. They are garbage and I wouldn’t trust them for nothing. BUYERS BEWARE DO NO BUY THIS SOFTWARE.

They promised a lot of functionality and did not deliver. We have given them 2 years and still nothing. Instead they doubled the price and built the functionality they sold us on. This requires another $10k per year to access. Save your time and keep looking

This is a duplicate of another review and a just couldn't say it any better.

"They used be cool, affordable, with multiple options. Then, they lied to me about having to switch plans to a more expensive, less featured product. They then roped me into a year long contract(wasn’t presented that way) for a terrible terrible AI answering service. They dont even give you all the options. Awful. Every little thing that used to be included is now an “add-on” that you have to talk to the sales reps for. Ridiculous. Currently paying for an AI system that has actively lost us business. Their Call flows literally just s*** the bed randomly once a month with no explanation either. Cooked product."

I had a very disappointing experience with this company. Their customer service was poor, and I feel like the terms of the agreement were not presented clearly. The way the contract was handled left me feeling misled and, honestly, scammed.

Before signing up, I strongly recommend that anyone considering this service carefully read every part of the terms and conditions. In my experience, the contract requires a full one-year commitment and automatically renews for another full year unless it is canceled according to their terms. I was not given a clear renewal notice, and I believe something this important should be communicated much more transparently.

Another major issue is the user requirement. My contract charges $45 per user, with a minimum of five users. Even if a business no longer needs five users, there is no option to reduce the number of users or reduce the payment. You are obligated to pay for five users regardless of whether you actually need all five. I found this very inflexible and unfair, especially for a business that may need to reduce its number of users.

The service is also very expensive. There are other platforms and companies offering similar services for significantly less money, with more flexible terms and better options.

Based on my experience, I cannot recommend this company. If you are considering signing up, please read the entire contract carefully, especially the minimum-user requirement, cancellation policy, renewal terms, and any automatic-renewal provisions. Make sure you fully understand what you are committing to before signing.

We used Workiz for our junk removal business for many years and ultimately have to cancel due to ongoing product failures, a complete lack of real customer support, and a frustrating cancellation process.

Product issues: We repeatedly ran into invoicing and payment problems that directly affected our ability to bill clients and get paid correctly. Beyond that, basic functionality we were told the platform included either didn't work or simply wasn't available, forcing us to build workarounds just to keep operations running. We were paying for a service we couldn't fully use — and that directly cost us money along with a handful of other functionality issues.

Customer service: This is where Workiz failed us the most. Every time we raised an issue, we got passed from rep to rep with no one taking ownership or actually resolving anything. We were told at one point that our account had never been properly set up because Workiz didn't have a dedicated team for that until recently — yet even after admitting this, no one made any effort to actually fix it. The only time we saw urgency from Workiz was when we told them we wanted to cancel. Suddenly there were offers to "get our account up and running" and loop in other team members but these offers had nothing to do with the actual, ongoing issues we were facing. It felt less like a genuine effort to help and more like an attempt to stall the cancellation. And even with this offer, there has stil been no action, just offers. Along with a ton of other times I've been promised someone will get back to me and little to no resolve.

Cancellation process: When we tried to cancel, we were told we were locked into an auto-renewal contract and couldn't leave until the end of our term. We were never sent a renewal notice or any confirmation that one had gone out, despite specifically requesting proof. When we pushed on this, we were told the notice had never been previously sent out over the years and they just changed their best practice to send notifications recently. I inquired about recent notifications since I never received them and was told "may have landed in spam" — which isn't an acceptable answer when a customer is being held to a renewal they were never actually informed about. On top of that, it took over a week just to get a response to our cancellation request after sending multiple communication follow ups. This is after we had already reached out the week before with no resolve or follow up from Workiz.

At the end of the day, almost none of our unresolved product issues were ever fixed. We spent months/years paying for a service that didn't function properly, lost money because of it, got no real support until we tried to walk away, and then have to still fight just to be released from the contract on reasonable terms. This feels like a complete scam.

If you're considering Workiz, know that getting a real resolution to a product issue is difficult, don't expect meaningful support unless you're threatening to leave, and read the auto-renewal terms carefully before you sign.

Absolutely horrible. This platform had a lite version that allowed 2 people to be able to access and create content without having to spend money on their rather expensive tier's. Sadly though they sent out cryptic messages that talked about losing your phone number if you didn’t renew or pay for a service. I didn’t think much of it because I didn’t use their phone services. Thus, what this actually meant that if you didn’t pay for service they were booting you and deleting your account. So my entire account I’ve spent 2 years building vanished and has almost ruined me. Worst platform ever.

Complete garbage ! No support at all !

Scam alert! Gypsies all they want is money nothing else no customer support no customer service. They take the money and they run.

They used be cool, affordable, with multiple options. Then, they lied to me about having to switch plans to a more expensive, less featured product. They then roped me into a year long contract(wasn’t presented that way) for a terrible terrible AI answering service. They dont even give you all the options. Awful. Every little thing that used to be included is now an “add-on” that you have to talk to the sales reps for. Ridiculous. Currently paying for an AI system that has actively lost us business. Their Call flows literally just s*** the bed randomly once a month with no explanation either. Cooked product.

5/7/26 Well they tried to onboard last night. When doing so they emailed every client we have ever had in the history of the company requesting a review for every job ever performed...some customers got 100's of emails....our customers were not real happy. The download has jobs but there is no prices so we can not see what customers paid for any previous history on their account. None. I have called them, I have emailed, and I have chatted. Now they are telling us it is because we had it formatted wrong. Then they should have told us. I am ready to get fight this in a legal battle because I am so over it.

5/6/26 We paid to join on April 1st. Then we paid again May 1st. Promised the world by the sales person. Wasted all that money!!!! Two payments have been made and still can't use it!! We still do not have onboarding done after two payments and they do not communicate with you about it. Literally NO ANSWERS. At first I was totally ignored. Then they pacified me by wasting my time on zoom calls only to tell me they will pass my complaint to the onboarding team. Now I am told they are working on it but no communication about it. I paid for marketing twice now for a total of $400 and can't use it so I wasted that money too. We have our clients in because we put them in ourselves, so we are trying to use it but we can't text our customers our ETA so that is making double work for us having to call them. We were told we would have so much texting and certain texts would not be counted against that number but we used up our texts supposedly...I asked about that too but have no answer why. I am going to have to duplicate all the work I've done during the last month and who knows how much longer because I have no answers. Now I am stuck in this contract but I will be leaving soon and they can fight me over it if it doesn't get better. If I had to choose again I would not choose this company. Beware. If they could get their act together, the software is nice and pretty easy to use. No complaints there but I have WASTED MY MONEY TWICE NOW...TWO PAYMENTS to have nothing yet. Sad.

Not a good company and not a good service.
Stay away

ONCE YOU SUBSCRIBE ITS IMPOSSIBLE TO DOWNGRADE OR CANCEL.

I am a small business owner using Workiz for field service management and phone services. Unfortunately, my experience trying to port out my business phone numbers has been extremely frustrating and unresolved for over three months.

I made multiple requests via chat and email to port out four business-critical phone numbers. Each time, I was told the request was “escalated” and that an account manager would contact me. After weeks of follow-ups, I was eventually informed that I never had an assigned account manager, despite being told otherwise multiple times.

Throughout this process:

I was never given a clear timeline

I was not provided with port-out PINs or carrier details

I received repeated vague responses such as “still in progress”

No one with authority contacted me directly, despite my requests

These phone numbers are essential to my business. The ongoing delay has disrupted customer communication and put my business at risk.
What Went Wrong / How Can This Company Improve

Workiz needs:

A clear, documented port-out process

Accountability when requests are escalated

Direct communication from qualified staff

Transparency and timelines for number portability

Holding customer phone numbers without resolution is unacceptable, especially for service businesses that rely on inbound calls.

What’s Important for People to Know

If you use Workiz’s phone system, be aware that leaving and taking your phone numbers with you may be extremely difficult. I strongly recommend clarifying port-out procedures in writing before relying on their phone services.

I am a contractor from Seattle and I highly appreciate Workiz as my ultimate CRM. Very user-friendly and my technicians love it.

Very bad service

Extremely disappointing experience. I paid for the phone plan, only to have my account blocked right after. When I reached out to customer service, instead of resolving the issue, I was simply told to ‘wait until tomorrow.’ Meanwhile, I have customers waiting on hold that I cannot contact, which directly affects my business. Very dishonest and unreliable service

I have a paid plan on workiz and they just logged me out of my account, i contacted the support and they mentioned first it's a TIER2 issue that they can't handle only supervisors can and currently there are none present, then after going full Karen mode they said check now it's fixed, which wasn't true and they keep telling me they are avaiable from 5 am - 6 pm and it was 4.30 pm so they wasted time until 6 pm then you get to wait to tomorrow.
My buisness is reliant on their platform, my clients were on hold, my invoices too, my contractors, my contact list. i asked for a refund they acted like i never said that and overall this is scamy at least that was my experience. will take my buisness elsewhere but i need a refund and they are not refunding or considering it.

Had a free-trial. Nothing worked. Every click had an error and then just an AI bot for chat support.

Unreal that someone allowed this out the door as a free trial.

I am extremely disappointed with the Workiz platform. Their cancellation policy is completely non-transparent — there are no clear instructions in the user interface, the cancel option is hidden, and live chat agents refuse to resolve the issue promptly.

For the past two months, I’ve been trying to stop the billing. Even after changing my credit card, Workiz somehow managed to continue charging me — now for the second month in a row. I canceled the subscription twice, but the system kept issuing new invoices and charging a different card, even though the original subscription should have already been deactivated.

Customer support is ignoring the problem, and the whole experience feels like an intentional effort to make cancellation difficult in order to keep charging customers.

I strongly do not recommend using Workiz. It’s a problematic platform with questionable billing practices and poor customer service.

DO NOT USE! We are a smaller business and used this software as we had heard its the best. While it was great, unfortunately business is too slow for us to afford the software any longer. We are trying to cancel and explain this to them, but we were unable to cancel. Is there no sympathy for small businesses just trying to stay afloat!?! Come on. We all want to make it but sometimes things happen and now locking us into a contract we have no recollection of signing and suddenly can't even get proof of our signature on, not allowing us to cancel?! This is absolutely BS. Do right by your customers and atleast help them when they need it most, not add salt to the wound.