WoolWarehouse Omdömen 

494
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

My original review of Wool Warehouse was less than complimentary. It would seem that there was a little confusion on both sides due to different email addresses. Once this was... Se mer

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Betygsatt 5 av 5 stjärnor

Really pleased with Wool Warehouse. My Nan was running out of two colours of wool she needed for a project, so I sent in a letter along with a wool sample, and they kindly colour matched both for he... Se mer

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Betygsatt 5 av 5 stjärnor

I've ordered from Wool Warehouse quite a few times, and every experience is great! The yarn is good quality and they offer a good selection at reasonable prices. They even offer for you to select from... Se mer

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Betygsatt 5 av 5 stjärnor

My go to for craft supplies. I've been shopping with wool warehouse for several years. Their range of yarn and accessories is phenomenal, I especially love the amount of choice in their Yarnsmiths ran... Se mer

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Företagsinformation

  1. Garnaffär

Skrivet av företaget

A huge range of yarn, needles & hooks, fabrics, needlecraft, accessories, books and patterns – all under one roof!


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

494 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(494)

62 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Difficultly returning pattern, resolved eventually

Had an issue with returns. They were awkward at first, but resolved the issue promptly and satisfactorily once I managed to find a way to get through to the right person.

15 mars 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello,

Thank you for your review and we are sorry you are not happy with our returns policy. Please could you send us an email with your order number and we will look into this further for you.

Kind regards,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Very Satisfied

Affordable prices, stocks a varied range of products and the delivery was fast. They also supplied me with an optional free organza bag to keep my yarn in which was a pleasant surprise. I will definitely be ordering from WoolWarehouse again. Thank you!

14 februari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Georgina,

Thank you for your lovely review, we are pleased you are happy with our products and the service we provide.

We love organza bags too!

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

100% recommend

I messed up an order and emailed WoolWarehouse to see if they could help me sort it ok. Almost instantly Adam called me and sorted out my mistake. He couldn’t have been more helpful.
Thank you again
Edit: also my squishy parcel arrived the very next day 😊

17 april 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello,

Thank you for your lovely review, we are pleased you were happy with the way we handled this, we are happy to help where we can.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Great wool at a great price

I have ordered from WoolWarehouse many times now. The price is always very competitive and it is always delivered in good time. I had a problem with an order several months ago but made a call to them and it was sorted out very quickly. The wool comes packed well and in useful bags. I will definitely be ordering again from them for my next project. My current order was put in on Monday and arrived on Wednesday via Royal Mail. I prefer Royal Mail option even though there are several options for the delivery including EVRI.

17 april 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Steve,

Thank you for your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service. I broke a knitting needle a couple of months after buying it, and they sent a replacement - I had it in my hand 26 hours after sending the email asking for help with repair or replacement. No questions asked. Will definitely be buying from them again, I really value service like this.

16 april 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Fi,

Thank you for your lovely review! We are pleased you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 1 av 5 stjärnor

No shipping confirmation

Placed my one and only order over 14 days ago (going on 3 weeks now), I’ve sent two emails asking for any kind of estimated shipping confirmation. I’ve gotten no response! I was charged the second day my order was placed. I will not be placing any orders in the future!

25 mars 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Tammy,

We are sorry to hear you have not received our responses to your emails. I have checked our emails and can see our customer service team responded to both of your emails on 8th April 2024 and 10th April 2024, please can you check your spam/junk folder to see if our replies have gone into there in error?

If you are unable to find our responses, are you able to email us using another email address?

We state on our delivery information page, that orders are usually delivered within 14 days to the US, but in some cases it can take up to 6 weeks for delivery. Please accept our apologies for any delays caused.

We hope your order is with you soon.

Kind regards,
Wool Warehouse

EDITED:
Hello Tammy,

I have just tried to reply to your emails again and the replies have been rejected by your email provider.

Kind regards,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Excellent service as always

Excellent service as always. Ordered on 1st April (which was a bank holiday), despatched Tuesday, received Wednesday. Can't ask for more.

1 april 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Sue,

Thank you for your lovely review, we are pleased to hear you received your order in such a short time frame.

Happy crafting,
Wool Warehouse

Betygsatt 3 av 5 stjärnor

Website removed my address asked to pay postage again.

They have a great selection but they keep removing part of my address for deliveries. I've put an order through with my full address however the website removed a part of it so it wasn't deliver. After a few days of waiting a received a call form wool warehouse asking me to pay postage again because of their mistake. FYI You can't choose a partial address for where I live. This has also happened more than once.

27 mars 2024
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for review and we are sorry this has happened. We have logged this issue with our IT team and they are looking into it.

Please could you email us with your order number and we will refund you for this charge.

Sorry again for any inconvenience caused by this.

Kind regards,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Absolutely brilliant company

Absolutely brilliant company. I put my order in Sunday afternoon and received it Tuesday morning.
This is my go to company if I need anything for my crafts.

19 mars 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Casander,

Thank you for your lovely review, we are pleased you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 4 av 5 stjärnor

Great range of products

Great range of products, easy to use website and useful newsletter. Woolwarehouse are my go-to for yarn orders. Free delivery has become pretty slow, but next day is fantastic and well worth it.

4 mars 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Charlotte,

Thank you for your review and feedback. We are pleased to hear you like the products and services we have to offer, the newsletter is very handy, you may find our blog useful too.

We do try our best to get all orders processed as quickly and efficiently as possible, the next day delivery options are usually a lot quicker than our standard postal options.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Really great quality, good price

I bought the Drops Lima wool (off white) for my gran to knit a jumper. Cannot believe what good quality this wool is (exceeded expectations). It's not itchy, soft enough yet keeps its form to sit really well once knitted. It's really difficult to get good wool in the shops now and most of it is synthetic. It was great to find a variety of natural fibres on this website, coupled with the fact that it's affordable/well priced. My gran has been knitting for 60 years and has struggled to find good wool in the shops in the last decade--she was really impressed.

28 januari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Sara,

Thank you for your lovely review, we love using Drops Lima too, and it is nice to wear. We are also pleased to hear your gran has now found a new favourite!

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Great customer service, highly recommend

My first order to U.S. for 7 skeins of yarn arrived quickly & safely with a week, beautifully shipped in an organza bag. I don't regret saving a few bucks by choosing the non-tracked shipping.

I placed my second order a month later and quickly realized I forgot 2 items but I couldn’t update my order online so I contacted WW online since it was outside business hours. The sales department sent an email reply the next morning saying they could help fix and add to my order since it was still pending fulfillment. They handled it speedily and with great care, from confirmation of dye lots to payment to shipping. Vicky, Meg, Paula, and Suzanne each carried the baton and their customer service was quick, pleasant, personal, and thorough. I highly commend the teamwork - Cheers!

19 mars 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Beccie,

Thank you for your lovely review, we are pleased to hear you were happy with the service we provide, and that your order was delivered so promptly! We are always happy to help where we can.

Happy crafting!
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Fantastic, consistent service

I've ordered from Wool Warehouse for the past few years and have always received great customer service and quick delivery. Recently there was some yarn that was accidentally not included in my order when it was delivered - they quickly resolved this and the yarn was delivered within 2 days.

9 mars 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Chelsea,

Thank you for your lovely feedback, and we are pleased you are happy with the way we handled this error.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

A wonderful company to deal with…

A wonderful company to deal with regarding all my yarn needs. A wide selection of products at a really affordable price. Communication is excellent. Delivery to Australia is fantastic and always prompt and affordable. Highly recommend this company to any people requiring yarn.

20 februari 2024
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello Jenny,

Thank you for your lovely review, we are pleased you are happy with the products we stock and the service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Always delighted with my purchases

Always delighted with my purchases
Why I love Wool Warehouse:
1. They stock a huge range and I can always find what I want
2. I can buy lots of lovely yarns because they are so reasonably priced
3. Delivery charge is reasonable too - and FREE over £30! I leave items in my basket and order when it reaches £30 or more.
4. I can choose Evri or Royal Mail so I can track my delivery , and EVRI is very quick for me.
5. I LOVE those beautiful organza bags. I can see what I have, keep my yarns clean and tidy, and reuse the bags for storage, gift bags etc for my knitting items.
Thank you so much everyone at WOOL WAREHOUSE

23 februari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello,

Thank you for taking the time to leave such a lovely review about what you love about us! We are pleased to hear you love the service we provide!

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Chunky chenille

I found wool warehouse 2 weeks ago and I am hooked, wanted to try a chunky finger knitted blanket and I have now made 3 and I'm coming back for more, I love the colour range and really fast delivery, with competitive prices. Highly recommend.

9 februari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello,

Thank you for your lovely review, we are pleased to hear you are hooked! You can't beat a nice cosy knitted blanket.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

WoolWarehouse were recommended by a…

WoolWarehouse were recommended by a friend, and I can see why. Great choice of yarns at good prices, well packaged and dispatched quickly. I've ordered twice and will order again.

3 februari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Sally,

Thank you for your lovely review, we are pleased you are happy with the products we stock and service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Amazing place

Always have the wool I need with very fast delivery. The ability to select and request the same batch number makes sure my jumpers have the same feel (when I don't order enough!)

31 januari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Alyssa,

Thank you for your lovely review, we are pleased you are happy with the option to select dye lots and the speed in which the orders are delivered.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

fabulous service

First time using the Wool Warehouse. I ordered 16 balls of Aran wool which were very well priced. Within a blink of an eyelid they arrived. They were packed nicely in a mesh reusable bag. Initially I was not very pleased as the wool appeared to be very thin and more like double knit. I emailed my issues to the company who came back quickly advising me to knit a square to test the wool's thickness knitted before I sent the wool back. I did this as the colour of the wool was fabulous and what can I say. They were right. The wool knitted up lovely and seemed to expand to Aran as I was knitting. The website is easy to use. Delivery very quick. Correspondance good. I definitely recommend them and will be using them again.

17 januari 2024
Omdöme utan inbjudan
Logotyp för WoolWarehouse

Svar från WoolWarehouse

Hello,

Thank you for your lovely review, we are pleased you are happy with our products and the level of service we provide.

Happy crafting,
Wool Warehouse

Betygsatt 5 av 5 stjärnor

Excellent service as always

I am not surprised to see so many people praising Wool Warehouse. I have used them for several years, with excellent service, delivery etc. I just ordered some toggle buttons, and found one in the pack was skewed and unusable. As it happened, I had enough anyway, but emailed to inform Wool Warehouse. They quickly sent a replacement pack. Excellent customer service, thank you.

9 januari 2024
Omdöme utan inbjudan
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Svar från WoolWarehouse

Hello Eliza,

Thank you for your lovely review! We are pleased you are happy with the way we have dealt with this.

Happy crafting.
Wool Warehouse

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