Woodrangertools Omdömen 58

DON'T EVER DO BUSINESS WITH THEM... SENT ME A DEFECTIVE BATTERY! AFTER 3 WEEKS OF BACK & FORTH THEY SENT ME A BATTERY WITH A CUT CHARGER! WARNING YOU WILL LOSE YOUR TEMPER WITH THEM!

I received the 24V Electric Cordless Leaf Blower for Christmas. Used it twice within the first 90 days to blow debris from my porch. The third time I used it, the fan separated from the motor spindle, rendering the product useless. I contacted customer service for a replacement and was told it was outside the 30 day return period. I said I didn't want to return it, I wanted it replaced because it was defective. Again was told there was nothing they could do since it was outside the 30 day period. I sent them a screenshot of the warranty, which showed 5 years on the motor and against manufacturer defects, which this obviously was. The best they could offer me was 30% off a new item, even though the website offered 50% off the same item. Decided to stop wasting my time with a company that won't back their products up longer than 30 days. Avoid if possible.

DO NOT DO BUSINESS WITH THIS COMPANY. I ordered a power shears. Upon opening the container, the battery was defective, there was no operating manual and no lubricant, both of which were stated would be included. Upon calling customer service, they said they'd mail me lubricant and a new battery, and emailed me an operating manual in a pdf which was the tiniest print possible and totally unreadable. I told them I wanted to return the product, they said they'd give me a 30% discount, I said no and repeated that I wanted to return the product. They said they'd give me a 50% discount. I said no, I wanted to return the product. They gave me a PO Box number to return it to, and said to call them when my tracking number indicated it had been delivered and then they would give me my refund. I have my doubts I'm going to get my refund.

I had trouble with my online ordering of the hand held chain saws. Jermaine helped me get my order through…THANK YOU VERY MUCH! Now I am excited to get the hand held saws. I have one and the others are for gift’s!Mary…excellent service!

I just used my blower on leaves left inside our garage, on the driveway, in the grass, on our porch and was amazed at the quality of this leaf blower. The large battery handled about 40 minutes of quality cleaning of dirt and leaves each place I used it, even between barberry bushes along our driveway and from one side of these dense bushes, I was able to blow through the base and remove these large maple and oak leaves from the thickness. Thank you for this very efficient and easy-to-use blower. I am 86 years old and had no problem holding, aiming or handling this blower. I bought it especially for October and for use on our open deck where leaves blow up on the floor and a broom just isn't efficient or effective!! I am thrilled and my husband of 64 years laughs so often at my choices of equipment or gadgets. He tells me always I am my father's daughter because he loved gadgets. He would have loved this blower, but not possible, his age now would be 118, if surviving his 84-year life time. Thank you so much for making my life easier and lots of fun.

I had an issue with a shipping charge. Jermaine listened to me and then said let me look into this, He was ale to resolve the issue in a polite and knowledgeable manner. He is an asset to your organization.

Jermaine helped me with an address change. Very professional

I purchased the weed trimmer, having moved into a house with bare ground. Soon realized I needed some heavy duty tilling, and the Woodranger would not be adequate, and decided to return it. Customer service was excellent! Really went out of their way to help me, first when I couldn’t put it together, and then when I decided it wasn’t going to work for my purposes. I received 50% refund and kept the tool. I call that a good deal!

Chris and Jonathan in customer support were incredibly helpful and professional in addressing my issue. Having them handling issues customers have is a definite plus for the company. Thanks again Chris and Jonathan 👍

Although the product received was not quite what I had expected, the customer service rep named RILEY and his resolution of the issue was more than anyone could have expected. Kudos to you, Riley, and to management for having the foresight to hire someone like you.

I ordered a hand held leaf blower and initially put wrong address on it.i sent them a message and they corrected it before it shipped

The customer service is exceptional and very responsive. They went above and beyond what is expected. I would recommend them to anyone.

I had a busted fan blade, contacted the company for replacement part and they said they would replace it for free. Just had to send a couple photos and it was a done deal. Received a brand new one within a week and no shipping charges. Impressed with customer service.
Dwight

I had given the wrong delivery address for the mini leaf blower and the customer service here turned it around in real time. I honestly have not received customer service like this in ages. A personal response and turnaround time has been unparalleled. Thank you so much for being a solid company with great customer support.

I ordered a woodranger weed walker just before Thanksgiving. We are now in March and I have yet to be able to use it.
It has been one blunder after another. I come home and find the cartons ripped open with parts and instructions missing. Your customer service people are totally in the dark. Since November you would think that someone would think that this needs to be fixed. If you asked to speak with someone in authority you get no answer. I have been asking for a management person all this time and have never been given a chance to speak with one. Maybe the don’t exist
If anyone in your organization is capable of solving this problem you reach me at 985-640-4042.
Very disappointed . Your customer service stinks
Rockford Solar

I ordered and received the Wood Ranger leaf blower. It worked once and then it stopped blowing. The motor runs but the fan does not spin. I have been communicating with Customer Support since early January and have gotten no help. I think they keep pushing it off so I finally drop the claim

I ordered 2 Wood Ranger mini chainsaws prior to Christmas. I gave one to my husband & intended to give one to my son-in-law this month, which I will NOT be doing. My husband used the chainsaw in early January (by now, it's already out of the 30 day warranty due to me buying it prior as a gift). My husband used it to trim palm tree boots and it did fine, except the batteries did not last as long as advertised (1 for 30 minutes and the 2nd for 15). After two uses, he fully charged the batteries (12 hrs) and while showing fully charged, the unit would not turn on. I sent a requested video to Wood Ranger, proving my husband knew how to slide in a battery and they said they could only offer me a "courtesy" purchase of ANOTHER chainsaw at 47.99 + $9.99 S&H because it was past the 30 day warranty. Unfortunately, I had since purchased 3 mini blowers, thinking this was a reputable company...so I just ate about $500 total. BUY FROM THIS COMPANY AT YOUR OWN RISK! Their products have no longevity!!!

I communicated with customer service several times before I ordered two items.
A Riley, held my hand all the way. She gave me detailed information and lots of advice. If your product is as good as the service Riley gave me, then you have a heck of a product. We are seniors and these items will help our grip and cleaning up our yard. I see mixed comments but I'm trusting your product is as good as your agent RILEY, I would not be order with out her help. Thanks,
Frankie & Cheryl
Shiner, TX,

Customer service is terrible. They charged me shipping fees when shipping was to be free. Upon contacting them, they waived shipping fees. Delivery of product was to be 3 - 6 business days. I ordered the leaf blower on Feb.14. it is now Feb.25 and still no blower. Contacted Star in customer service on Feb 24 who originally said I would receive the blower in 3-6 days and was informed I got free shipping when shipping is $9.99 and it would be shipped this week. Snarky woman. I went on the website yesterday and shipping was free with delivery by 3/2. Checked status of my order today, and there is no order, all is blank. But they charged my credit card on 2/16. If the blower isn't shipped in the next two days, I will cancel and demand a refund. If all fails, I will notify my credit card company and dispute the charge and let them deal with Wood Ranger. Star find a new job. Customer service is not your calling.

I ordered the woodranger blower for my mom for Christmas she uses maybe 2x a week and she loves it