Winparts.eu Omdömen 

395
•
TrustScore 3 av 5

2,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

1er commande passée le 7/10/26 je devais la recevoir le 10/10/26 résultats je la reçois 2 jours plus tard bon je me dit que j'ai pas de chance et j'en tien pas compte je repasse commande le 14/10/26 o... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Goede producten, slechte klant service Veerpoot besteld bleek verkeerd te zijn terug gestuurd, nieuw besteld schijnbaar bij winparts.eu waar ze 19,99 verzendkosten rekenen. Netjes aangeven bij... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I chose the car model carefully, but nonetheless, I had chosen a parallel model with a small difference. The customer service paused my order and asked for more information and if I want this part bec... Se mer

Betygsatt 5 av 5 stjärnor

Good company, great prices and effective delivery service via UPS. WINPARTS is a company to trust and rely upon. They beat most suppliers on price point certainly in the UK and shipping costs are re... Se mer

Företaget har svarat

Företagsinformation

  1. Bildelar
  2. också i
  3. Biltillbehör
  4. Biltillbehörsåterförsäljare
  5. Biltrimning
  6. Försäljare av bilbatterier
  7. Försäljare av bromssystem

Skrivet av företaget

Winparts is the premier online auto parts specialist in Europe. With our extensive range of products, we strive to assist as many people as possible in keeping their vehicles moving. Every day, we work on expanding our range so that we can offer even more to our customers. By performing virtually all operations in-house, we can guarantee fast delivery. Additionally, we have an expert helpdesk that is more than happy to assist you with all your inquiries. At Winparts, we believe that quality and accessibility can go hand in hand. That's why we are committed to providing reliable car parts at an affordable price. In addition to original car parts, we also offer so-called aftermarket parts, equiparts, and products from our own brand, Winparts GO!. Discover for yourself the convenience of high-quality car parts at an affordable price at Winparts!


Kontaktuppgifter

2,9

Medel

TrustScore 3 av 5

395 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,9

Alla omdömen

(395)

29 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Wery nice

Perfect! Good service,fast delivery,no problems at all,and the quality feels wery good, perfect fit for our car 👍😊

22 mars 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

wait 2 months for product I didn't order

8Waiting 1 month to be told I can wait another month to get a product I didn't ordered, service is absolutely terrible and I'm sure I'll have to wait a week now to get a refund even though they took the money straight away. Do not deal with winparts worst automotive parts supplier i have dealt with!!!!!!

Reply
I got a email only on Saturday saying the first item you said would be dispatched on the 10/03/21 was not available which was a full Month from which I first ordered. I tried ringing 7 times and emailed on the Saturday. The email Saturday said I would be waiting till the April for the for the alternative item to be dispatched. So I did reply and the email did not say the item was available for immediate despatch

13 mars 2021
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Good morning,

Thank you for your review. I took your order to gain insight.

I see that the product you ordered is not in stock until 05-2021. That is why we have offered you an alternative which is immediately available. I see that customer service was still awaiting your consent / rejection.

I have asked customer service to cancel your order and credit the money. You will receive a message about this as soon as possible. If you have any questions, don't hesitate to contact us!

Sincerely,
Bianca

Betygsatt 5 av 5 stjärnor

Excellent service

I ordered a shipment to Sweden. When it arrived one out of 10 pieces were missing. It turned out UPS had broken one and repacked the goods with no comment. Winparts solved this rapidly and sent the missing part. Excellent service and quick delivery (faster than internal Sweden).

10 mars 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great custom floor mats

Great custom floor mats, perfect fit for my vehicle. The only thing that could have been improved, would be if the edges were a little stiffer - and truth be told they're more like 3 or 4 cm than 5 cm tall - but that's just nitpicking. For their price level, these mats are awesome.

28 februari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If you need it fast don't use this company

I ordered a small exhaust gasket which was under four euro from winparts .ie because it said it would be delivered the day after tomorrow paid nearly eleven euro postage it's now five days still not arrived I emailed two days after the order to cancel and was told it's to late to cancel it hadn't even been dispatched total rip of don't use them it's not an Irish company but uses IE on advertising

26 februari 2021
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Graham,

Thank you for your message. We are very sorry to hear that it went this way. We understand that this causes some frustration for you, especially if you have paid almost 11 euros in shipping costs for the package to arrive on time!

Unfortunately we could no longer cancel the order. We are happy to arrange a compensation, which is why we have credited the shipping costs. You can expect this back to your account within 3 days!

Hopefully the products are satisfactory and we can provide you with faster delivery next time ;-)

Sincerely,
Bianca

Betygsatt 1 av 5 stjärnor

Ordered 4 parts of website that said …

Ordered 4 parts of website that said they were available and in stock, paid for parts and then got a email saying that two items were unavailable ,

18 februari 2021
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Eddie,

Thank you for your review and feedback. We apologize it turned out like this! I see that you have now agreed with our customer service to cancel the order. It looks like you have already received the amount refunded to your account!

Hopefully we can be of service again next time. Then we can show that it can be much better!

Sincerely,
Bianca

Betygsatt 4 av 5 stjärnor

All good but...

All good with the order and payment, but the 2 items I purchased I received them loose inside a box without something to acomodate them properly inside the box.

7 februari 2021
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Good morning,

Thank you for your review and feedback. We are very sorry to hear that the items were delivered to you in this way. I have noted and passed on your feedback so that we can prevent more packages from being shipped this way!

If this causes a product to become defective, please contact our customer service via support@winparts.nl.

Sincerely,
Bianca

Betygsatt 1 av 5 stjärnor

Rover exhaust

Total rubbish i would not bother to order anything from them when you order an item to there system and it turns up completely wrong and the returns system it the typical Internet based system crap and it will cost you money to send the item back that they send out wrong I would strongly advise do not use them as I will not be

6 januari 2021
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Jon,

Thank you for your message. I'm sorry to hear you had this experience with us.
I cannot find the order in our system based on your name. Have you already been in contact with our customer service? We are always open to take another look at the situation with you! You can reach us on info@winparts.eu.

Sincerely,
Bianca

Betygsatt 5 av 5 stjärnor

Castrol RS Fantastic service was able to live chat…

Fantastic service was able to live chat with a gentleman called Steven who sorted my Enquiry out promptly and the parcel arrived before the stated time even though it was Christmas week and I couldn’t get near there price in the Uk defo use you guys again thank you

26 december 2020
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Antony,

Thank you for your nice review and positive assessment. We are delighted to hear that you are satisfied with our services. That's what we do it for! We wish you a lot of driving fun with the ordered parts and hope to be able to serve you again next time!

Sincerely,
Bianca

Betygsatt 2 av 5 stjärnor

Wrong part sent. UK no more.

Wrong part sent despite their website saying it was correct for vehicle/year. Very difficult to contact site. Now can't set up an account to refund or return because UK is no longer listed on their options due to brexit.

23 december 2020
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Steve,

Thank you for you message. What an unpleasant situation! It is best to contact us via support@winparts.nl. Our customer service employees will then take a look with you, what we can do in this situation!

Sincerely,
Bianca

Betygsatt 2 av 5 stjärnor

Ordered the wrong size wheel trims

Ordered the wrong size wheel trims, and when contacted them to exchange, realised the co.uk company is based in The Netherlands not the UK. To return the wrong parts would cost double the value of the item.

23 december 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The wheel trims I received didn't…

The wheel trims I received didn't fit..I wouldn't recommend buying off the internet..this is the second lot of wheel trims I have had and both items did not fit my car..I have ended up throwing them in the bin...too expensive to send back

21 december 2020
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Elaine,

Thanks for your message. I am sorry your wheel trims didn't fit. Due to the size, weight and form of car parts we do not have a free return policy. If we would choose to do this, we would have to increase the price of our products significantly. We prefer to make sure you buy your product first time right! To help you with this, we have designed product selection tools to help you make the right purchase and we also check every order you make.

If you have any questions, feel free to ask them via info@winparts.eu

Sincerely,
Bianca

Betygsatt 1 av 5 stjärnor

Faulty product received

Faulty product received. Tried to exchange without for more expensive product without asking. Won't refund postage and ignored complaints emails.

17 december 2020
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Good morning,

Thank you for your review. We apologize that your complaints have not been acted upon. That is of course not the intention. I cannot find an order in the system based on your name. Have you been able to solve it with our customer service? If not, please send us an email to info@winparts.eu, so that we can take a look with you!

Sincerely,
Bianca

Betygsatt 5 av 5 stjärnor

Delivered quickly, correct parts and worked fine. Great service.

My car failed an Mot due to both rear lights failing on my VW Passatt. I ordered them on the website and their website reassured me that they were the correct parts. I got them a few days later and fitted them no problem. They responded on online chat quickly. Very happy great service. I will use them again for parts.

15 december 2020
Omdöme utan inbjudan
Logotyp för Winparts.eu

Svar från Winparts.eu

Hi Mark,

Thank you for your nice review and positive review. We are delighted to hear that you are satisfied with our services. That's what we do it for! We hope to see you again in our webshop! :-)

Sincerely,
Bianca

Betygsatt 5 av 5 stjärnor

All good

Ordered, delivered all without a hitch. They even contacted me to ensure before dispatch that the part was correct for my car.

15 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Massive selection of parts

Massive selection of parts
The Web chat is English is very good.
Items arrived in the UK within 3 working days of the order.
Will use again

13 december 2020
Omdöme utan inbjudan

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