My wine arrived 1st thing this morning as i was told, all great, no probs yet again & passing on details to 3 of my friends so hopefully you will get some business off them too. Many Thanks
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered and paid for wine. We were told it was now out of stock. a refund was requested but has still not been received 2 weeks later. Responses seem to be copy and paste via AI, phone number does... Se mer
The wine I purchased was delivered promptly, well packaged and with zero hassles. The wine itself was fantastic, light, refreshing with and aftertaste that reminds you of late summer evening... Se mer
Some hiccups with the delivery company meant it took a bit longer than usual to arrive. I also didn't strike it lucky with one of the lucky dip premium cases in the offer. But no complaints at al... Se mer
Företagsinformation
Skrivet av företaget
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Kontaktuppgifter
Storbritannien
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
4,2
Bra
27 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 22 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a case of wine in March 2023
I ordered a case of wine in March 2023. It wasn’t delivered, for months and despite more emails and webchats than I can count - I have still never had any communication, no refund and no wine.
I still reply to all marketing emails and social posts to try and trigger a response, nada. Stock issues happen, errors happen - but completely ignoring a customer and keeping their cash, just stinks.
17 december 2025
Omdöme utan inbjudan
Very user friendly website
Very user friendly website, extremely fast delivery service and reasonably priced.
8 december 2025
I really enjoyed this wine tasting
I really enjoyed this wine tasting. The selection was thoughtful, with a beautiful mix of styles and regions. Each wine had its own character, and Frédéric explained the flavours and backgrounds in a way that made the tasting even more enjoyable. I discovered a few wines I absolutely loved. Highly recommended for anyone who wants to explore quality wines.
22 november 2025
An unexpected wine testing experience
I was lucky enough to experience an outdoor wine tasting with Frederick in a local garden even if I don't know a lot about wines Frederick what to focus on and how really great experience and really wonderful wines
22 november 2025
Quick delivery
Quick delivery, despite being shipped from Spain and kept informed via email.
10 december 2025
Second time I’ve had a delivery from…you excellent service thanks
Second time I’ve had a delivery from you excellent service both times thanks will be ordering again thanks John
6 december 2025
Helpful
Helpful, quick delivery. V efficient. Will buy from again.
5 december 2025
Omdöme utan inbjudan
First Time Order
Very easy to order and delivered exactly within the initial timescales, would use again.
4 december 2025
Service was good
Service was good, ordered on-line, cost reasonable. They did what they said they'd do. Delivery arrive on time. I would certainly use them again
26 november 2025
Omdöme utan inbjudan
Great comms and well packed
Great comms with the company and stuff arrived as expected. Really secure packaging. Very happy.
28 november 2025
Omdöme utan inbjudan
Enjoyable wine testing session
We had a wonderful wine tasting session with Frederic in a very relaxing local open space. It was great to share your thoughts on each wine - what you like or not so keen about the wine - no knowledge needed! Highly recommended.
16 november 2025
Omdöme utan inbjudan
Fabulous outdoor wine tasting in local…
Fabulous outdoor wine tasting in local gardens. Fun to try out new wines with such a knowledgeable and approachable wine enthusiast. Not the least bit intimidating. Found some superb new wines just in time for christmas. Highly recommended! Thanks to Frédéric!
16 november 2025
Omdöme utan inbjudan
Answered a query out of working hours
Answered a query out of working hours, excellent delivery and very well packaged
17 november 2025
Wine advent calendar arrived just in…
Wine advent calendar arrived just in time. Looks spectacular and I can’t wait to open the first box.
19 november 2025
Poor service
Placed order on the 1st Nov and didn't receive it until the 15th.
Tried to make contact via e-mail but couldn't.
Tried to make contact via phone but couldn't.
14 november 2025
Svar från Winebuyers
Mr Laird,
Thank you for your feedback. We’re sorry that the delivery process didn’t feel clear from your side. We’ve been in direct contact to go through the details, but we wanted to clarify a few points here for transparency:
Your order was placed at 18:30 on Friday 1st November, after the cut-off for same-week dispatch.
The product page clearly states: “This supplier ships orders once a week on Wednesdays.” This information sits directly underneath the product description. Along with an estimated delivery window.
The parcel was delivered and signed for on Friday 14th November, as confirmed by the tracking information. Well within the estimated delivery window.
We couldn’t find any unanswered emails from you because the message you attempted to send was a reply to our automated “noreply” order confirmation email, which states at the top that replies aren’t monitored.
We completely understand the frustration when delivery timings aren’t as expected, and we genuinely appreciate you raising your concerns. We do hope this provides clarity for future customers reading your review and reassures them that all delivery schedules are shown clearly on each product page.
If you need anything further, we’re always here to help at support@winebuyers.com
.
— Winebuyers Support Team
Svar från Winebuyers
Afternoon,
Thank you for your review. We’re glad to hear your parcel arrived safely, but we’re sorry that the communication didn’t feel smooth.
We did look into this and wanted to clarify a couple of points for transparency:
An order confirmation email is always sent automatically, but sometimes these can land in spam or be blocked by certain providers.
We couldn’t find any unanswered messages from you. If you replied directly to the automated “noreply” confirmation email, those replies unfortunately don’t reach our support team.
Contacting us at support@winebuyers.com always reaches a real person.
We completely understand how frustrating it is when it feels like you can’t get an update, and we’re continuously working to improve communication for all customers.
If you ever need help in the future, please don’t hesitate to reach out, we’re always happy to assist.
— Winebuyers Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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