Winebuyers Omdömen 

26 682
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My wine arrived 1st thing this morning as i was told, all great, no probs yet again & passing on details to 3 of my friends so hopefully you will get some business off them too. Many Thanks

Betygsatt 2 av 5 stjärnor

Ordered and paid for wine. We were told it was now out of stock. a refund was requested but has still not been received 2 weeks later. Responses seem to be copy and paste via AI, phone number does... Se mer

Betygsatt 5 av 5 stjärnor

The wine I purchased was delivered promptly, well packaged and with zero hassles. The wine itself was fantastic, light, refreshing with and aftertaste that reminds you of late summer evening... Se mer

Betygsatt 5 av 5 stjärnor

Some hiccups with the delivery company meant it took a bit longer than usual to arrive. I also didn't strike it lucky with one of the lucky dip premium cases in the offer. But no complaints at al... Se mer

Företagsinformation

  1. Vinbutik
  2. Vinklubb

Skrivet av företaget

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

27 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 22 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(26 682)

238 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Delivery was a little slow but I…

Delivery was a little slow but I suppose that’s to be expected as the wine was coming all the way from France – I was kept up today on shipping and it took about two weeks to arrive so something to bury mind if you’re thinking about purchasing as a last minute thing. Apart from that really good service and I will definitely use again.

1 februari 2026
Betygsatt 5 av 5 stjärnor

Top Service

Man... I am in Spain and these guys delivered. A little late, but hey it´s Europe, nothing here is fast. I give them a five stars!

20 januari 2026
Betygsatt 2 av 5 stjärnor

Order made 13th December with a…

Order made 13th December with a delivery estimate of 19th of December, few days later i got a tracking mail that stated delivery would be made 23rd December, it never showed up and after the new year i contacted the company for an update, response was prompt and they blamed the festive period for the backlog. On the 13th Jan i contacted them again and asked to cancel the order and refund the money, they refused saying the order was still on its way. At this stage i initiated a refund through the merchant as i felt like i was being lied to, and the company has a lengthy history of failed orders ( i found this out after i had ordered). To my astonishment the order arrived January 20th, in fairness it was very well packaged and exactly as ordered, had it come sooner id have been delighted. Overall difficult to assess winebuyers, it feels like they take orders and then hope to obtain the stock later, and often never do obtain it. Hard to recommend them, i would avoid and look for a retailer that carries the stock themselves.

13 januari 2026
Omdöme utan inbjudan
Logotyp för Winebuyers

Svar från Winebuyers

Thank you for taking the time to leave such a detailed review - we genuinely appreciate it.

We’re sorry that this order took significantly longer than expected to arrive. While delivery estimates are provided in good faith and based on information from our partner merchants and couriers, delays can unfortunately occur during peak periods such as December, particularly for wines shipped directly from producers abroad.

To clarify a key point: Winebuyers does not take orders “hoping” to source stock later. All products listed on our platform are confirmed as available by the merchant at the time of purchase and are dispatched directly from them.

We operate as a marketplace, which allows customers access to wines that are often unavailable through traditional UK retailers, but this does mean delivery timelines can vary depending on origin and courier performance.

We understand your frustration around the delay and the communication during that period, and we are actively tightening delivery expectations, courier monitoring, and escalation processes to prevent similar experiences going forward.

We’re pleased to hear that the wine arrived exactly as ordered and in excellent condition, but we fully recognise that timing is a critical part of the experience - and we didn’t meet expectations here. Your feedback is taken seriously and is helping us improve.
If you’d like to discuss this further, our customer service team would be very happy to speak directly.

— The Winebuyers Team

Betygsatt 5 av 5 stjärnor

Would recommend

The order arrived a little later than expected, due to delays over the Christmas holidays and adverse weather conditions, however, once arrived in the UK, the delivery was quick and bottles well packaged. The customer support team were very helpful and quick to communicative about the delays on enquiry.

15 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I placed an order on January 2nd and…

I placed an order on January 2nd and was given a delivery timeframe of 5 business days. Today is January 14th and I still haven't received the order. I've sent several emails and messages via Instagram, but I haven't received a response. I think I've been scammed.

2 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Perfect experience

Perfect experience. Bought some whisky on a Thursday morning, dispatched Friday, delivered Saturday. Kept up to date with all tracking information on the way. Arrived just in time for the weekend!! Couldn’t be happier.

6 januari 2026
Betygsatt 5 av 5 stjärnor

Perfect ! Parfait !

Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shipping and arrived in perfect condition. Very professional! Also, the product ordered is exactly as delivered and therefore of good quality! On top of that, very good contact with customer service. Perfect! Totally satisfied! Highly recommended!
Bonjour. Commande passée le 21/12/2025 et reçu le 03/01/2026. C'est à dire un très bon délais pour une commande internationale et qui plus est en période de fêtes. La commande était bien protégée pour son expédition et est arrivée en parfait état à réception. Très professionnel ! Egalement, le produit commandé est tout à fait conforme à celui livré et donc de qualité ! Ajoutez à cela un très bon contacte avec le service client. Parfait ! Totalement satisfait ! Totalement à recommander !

4 januari 2026
Betygsatt 2 av 5 stjärnor

We placed order on 12 december 2025

We placed order on 12 December 2025. Today 3 January 2026 no delivery.
They are not able to deliver but still no refund! 13 January 2026
we got final refund back on our bank account on 18 January 2026 no communication.
be carefully when you order on this web portal this is across distributors, use credit secured card for proper follow up and refund

3 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Efficient and good ownership of a…

Efficient and good ownership of a courier problem. I’m always a believer that a supplier can only be truly assessed for their customer service when there’s a problem and on this transaction there was. The courier failed to drop off both cases of wine and wine buyers took control and delivered the shortfall and covered next day delivery and it arrived just in time for Christmas! That true testament of a supplier taking ownership and going the extra mile!
Definitely have confidence to reorder again and have since. Thank you

20 december 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer