Its been almost three weeks and i still haven't received my bottles. Not acceptable considering how expensive the shipping is.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A lot of counter bidding happened in the last hour and extension time. I lost a lot of lots (some were only marginally higher). Maybe I need to monitor the lots in this period more!
Företaget har svarat
Easy company to deal with. Gave me a very accurate estimate and collected goods as advised. No hassle service.
Företaget har svarat
I used Wine Auctioneer to sell some vintage champagne and they were absolutely brilliant at all stages. Getting the champagne collected and into the auction was really easy. They kept me informed at a... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Wine Auctioneer – an online wine auction, specialising in the auctioning of fine, rare vintage and collectible wine, port, madeira and sherry. Buy and sell wine online.
Kontaktuppgifter
Storbritannien
- wineauctioneer.com
4,0
Bra
34 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor performance
Its been almost three weeks and i still haven't received my bottles. Not acceptable considering how expensive the shipping is.
1 juli 2026
Monitor heavy last minute counter bidding
A lot of counter bidding happened in the last hour and extension time. I lost a lot of lots (some were only marginally higher). Maybe I need to monitor the lots in this period more!
30 juni 2026
Svar från Wine Auctioneer
Hi there,
Thank you so much for your review. We always appreciate your feedback and we hope to see you at another auction. Please always feel free to reach out to our client service team should you require further support during our auctions.
Thanks, Megan L
Was a pretty simple experience
Was a pretty simple experience, from first meeting through account setup to payment
Very pleased with the sevice
30 juni 2026
Svar från Wine Auctioneer
Hi there,
Thank you so much for your feedback, we are thrilled to hear about your experience. Hope to see you at another auction!
Megan L
Easy company to deal with
Easy company to deal with. Gave me a very accurate estimate and collected goods as advised. No hassle service.
30 juni 2026
Svar från Wine Auctioneer
Hi Janice,
Thank you so much for taking time to leave such a positive review. We hope to see you at another auction soon!
Megan L
Svar från Wine Auctioneer
Hi Tony,
Thank you so much for such a great review!
Megan L
Great selection and fast delivery!
12 maj 2026
Omdöme utan inbjudan
Svar från Wine Auctioneer
Hi there,
We are thrilled to hear your feedback! We hope to see you at the next auction!!
Thanks, Megan L
Great Service and cooperation.
Great Service and cooperation.
IMHO the Reserve price should be visible for the Auctioners, because sometimes the reserve is just a couple pounds away from winning that lot...
22 maj 2026
Svar från Wine Auctioneer
Hi there,
Thank you for sharing your experience with us. We appreciate your feedback and we always encourage our customers to reach out with their thoughts to ensure we are improving our services where possible. Ill be sure to circle this back to our teams here.
Thanks,
Megan L
Service is excellent
22 maj 2026
Svar från Wine Auctioneer
Thank you so much for your review - we are delighted to hear this.
Megan L
Order update
After I payed for my order, for over a week (roughly 10 days) I didnt recieve a single update about my shipment. In your website its impossible to find out about the status of your order, only invoice can be found. Digging through Q&A I found that it can take up to 2 weeks for order to be shipped. This information should be placed in a easily visible place. Also the order status should be easily understandable.
19 november 2025
Svar från Wine Auctioneer
Thank you for your review. I’m sorry to hear the order updates were not as clear as you expected. An Order Confirmation is sent as soon as payment is completed, and a Shipping Confirmation follows once the parcel has been dispatched. Your order status can also be viewed at any time in the Buyer section of your account, where tracking details appear once available.
If these emails didn’t come through, it may be worth checking your junk or spam folder. Please do get in touch with our Client Service Team if you’d like us to look into your order or help with anything further.
Megan - Wine Auctioneer
Svar från Wine Auctioneer
Hi Peter, thanks for the 5-star review. Pleased to hear your comments.
Megan - Wine Auctioneer
Excellent company.
Excellent company.
Industry leading low commission (18% inc. VAT).
Had some very successful buys. Shipping a little expensive but in fairness when its all done for you I’m happy to pay.
19 november 2025
Svar från Wine Auctioneer
Thank you very much for your review, James. We’re pleased to hear you’ve enjoyed bidding with us. We appreciate your comments on delivery costs and are glad the service has felt worthwhile.
Megan - Wine Auctioneer
Wine purchased was off
Wine purchased was off. Whilst I accept the company can't guarantee how a wine has been kept, I think there should be some 'duty of care' applied to ensure product is fit for purpose. Try corovinning wines that could be suspect. I think purchasers/bidders would prefer know the product had been tested - it might even increase prices, and therefore, your income.
17 november 2025
Svar från Wine Auctioneer
Thank you for your review, Peter. I’m sorry to hear the bottle was not as expected. While we can’t guarantee how a wine has been stored prior to consignment, we do assess each lot carefully and would not knowingly offer a bottle that appears to be in poor condition without clearly noting this. Customer feedback is always appreciated and your comments have been passed on. I’ve taken a look at your account and can’t see this reported to us, so please do reach out if you’d like to discuss the order in more detail and our Client Service Team will be happy to help.
Megan - Wine Auctioneer
works well
auction process and timings are transparent, formalities re payment and delivery are done well
14 november 2025
Svar från Wine Auctioneer
Thank you for your review, John. We’re glad to hear you’ve had a smooth experience throughout the auction and delivery process.
Megan - Wine Auctioneer
Svar från Wine Auctioneer
Hi David, thanks for your 5-star review - it's much appreciated.
Megan - Wine Auctioneer
Trustworthy throughout and the bidding…
Trustworthy throughout and the bidding platform is very easy to use and intuitive.
15 oktober 2025
Svar från Wine Auctioneer
Hi Julian, thanks very much for your positive review and 5-star rating. We're really pleased to receive this feedback from you.
Megan - Wine Auctioneer
hidden charges
I was the successful bidder on a lot which emanated from Holland. I was unaware of the extra charges (import duty) as it was not clearly explained to the bidder. i was told retrospectively by the company that if I hovered my mouse over the lot it would highlight the charge.
15 oktober 2025
Svar från Wine Auctioneer
Thank you for your review, Aris. We make every effort to provide clear information on each lot, including in numerous places such as, as mentioned by our Client Service Team, when hovering over the lot, as well as on our fees page. These help bidders identify when shipping and customs fees may apply. While we aim to keep our delivery prices as competitive as possible and are able to outline these in detail on our website, import duties are set by destination countries and remain outside our control. As these charges can vary and change frequently, we are unable to display the exact charge for each lot and it is the buyer’s responsibility to estimate them before bidding. Please do reach out to our Client Service Team if we can be of any further help.
Megan - Wine Auctioneer
Perfect first time experience
Great selection of wines.
Website easy to navigate.
Prompt response.
15 oktober 2025
Svar från Wine Auctioneer
Thanks for your review Tony. We're delighted to hear you've had such a positive first experience with Wine Auctioneer. We look forward to welcoming you back in a future auction.
Megan - Wine Auctioneer
The hidden costs are outragous
The hidden costs are outragous. At least 70% on hammer if in eu. Which they dont tell before puchase
23 september 2025
Svar från Wine Auctioneer
Hi Andrew,
I’m sorry to hear that you were disappointed. We highlight our fees across our website, including before you place a bid, so that all costs are clear in advance. If you’d like us to review your specific order, please feel free to reach out to our Client Service Team who’ll be happy to help.
Megan - Wine Auctioneer
Svar från Wine Auctioneer
Thank you very much for your review, John. We’re glad to hear you were happy with the service received.
Megan - Wine Auctioneer
From winning all confirmation came…
From winning all confirmation came promptly and delivery followed shortly.
18 september 2025
Svar från Wine Auctioneer
Thank you very much for your five-star review. We’re pleased that everything progressed efficiently from purchase through to arrival.
Megan - Wine Auctioneer
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