Saurav was brilliant! Super helpful and made sure I got the right deal for me, also gave me a courtesy call a couple of weeks later to make sure the car was still running correctly! 10/10 service so f... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great te... Se mer
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Awful cheap merchandise. Doesn't look anything like the photos on their website. To get a refund they insist that the item is shipped back to China and expect the customer to pay shipping and customs... Se mer
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Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... Se mer
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Företagsinformation
Skrivet av företaget
Drayton Motors (formerly Wilson and Co) in Bolton, Scunthorpe and Grimsby are part of a group whith businesses throughout Lincolnshire. The Drayton Motors Group represents Vauxhall, Peugeot, BYD, Kia, Suzuki, Omoda and Jaecoo. Drayton Motors are a family owned group, established in 1998. With ten dealerships offering new, used, service and parts, the group are part of the AM100.
Kontaktuppgifter
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, Storbritannien
- 01472 290290
- enquiries@draytonmotors.com
- wilsonandco.com
4,4
Utmärkt
611 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was very happy with the costumer…
I was very happy with the costumer service, Matty was great.
12 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear you were so happy with the customer service you received and that Matty looked after you so well.
I’ll be sure to pass on your kind words to him — he’ll be delighted to receive the recognition.
Thank you again for choosing Drayton Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best regards,
Jason Carter
Head of Business
Always had a great experience with all…
Always had a great experience with all the staff from the delivery drivers to the top management.
A total pleasure to do buisness with. Was looked after from entering the door, to driving away.
16 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic review. I’m delighted to hear you've consistently had a great experience with our team.
From our delivery drivers through to our management team, everyone is committed to providing the very best customer experience, so it’s wonderful to know you felt looked after from the moment you arrived until you drove away.
Thank you for your continued support and for choosing Drayton Motors. We look forward to welcoming you back again soon.
Best regards,
Jason Carter
Head of Business
The sales girl Stacey was very…
The sales girl Stacey was very professional, knowledgeable and friendly.
There were a good selection of used vehicles.
4 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Stacey provided such a professional, knowledgeable, and friendly experience throughout your visit.
It’s also great to know you were pleased with the selection of used vehicles we had available. I’ll be sure to pass on your kind words to Stacey — she’ll be delighted to receive the recognition.
Thank you again for your support and for choosing Drayton Motors Grimsby.
Best regards,
Jason Carter
Head of Business
A good choice of low mileage card with…
A good choice of low mileage card with good known provenance
12 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your feedback. I’m delighted to hear you found a great choice of low-mileage vehicles with strong provenance.
We work hard to source quality vehicles and give our customers confidence in what they are buying, so it’s great to know that came across during your experience.
Thank you again for your support and for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Raggi was very polite and helpful in…
Raggi was very polite and helpful in explaining every detail. Nothing was to much for him. Made my first experience of buy a car from a man dealership a great experience for me .
1 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Raggi made your first experience of buying a car from a main dealership such a positive one.
Taking the time to explain everything clearly and ensuring our customers feel comfortable throughout the process is exactly what we aim for, so it’s great to know Raggi delivered that experience for you.
I’ll be sure to pass on your kind words to him. Thank you again for your support and enjoy your new car!
Best regards,
Jason Carter
Head of Business
I'd recommend Drayton Motors Grimsby…
I'd recommend Drayton Motors Grimsby because the service I received was excellent, Tracy was lovely, very knowledgeable,friendly and professional
29 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear you received excellent service and that Tracey made such a positive impression.
Her knowledge, professionalism, and friendly approach are exactly what we strive for, so it’s wonderful to know she looked after you so well. I’ll be sure to pass on your kind words to her.
Thank you again for your recommendation and for choosing Drayton Motors Grimsby.
Best regards,
Jason Carter
Head of Business
"I'd endorse Drayton Motors Grimsby…
"I'd endorse Drayton Motors Grimsby because of the excellent service provided to me by Stacey "
22 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Stacey provided you with excellent service and made your experience such a positive one.
I’ll be sure to pass on your kind words to her — she’ll be delighted to receive the recognition.
Thank you again for your recommendation and for choosing Drayton Motors Grimsby.
Best regards,
Jason Carter
Head of Business
No rush or pressure to buy
No rush or pressure to buy. Staff were very friendly, polite and professional.
From the experience I had, would definitely recommend them. Thank you.
26 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your lovely feedback. I’m delighted to hear you enjoyed a relaxed, no-pressure experience and found the team friendly, polite, and professional throughout.
Providing a welcoming environment where customers can make the right decision for them is exactly what we aim for, so it’s great to know that was your experience.
Thank you again for your recommendation and for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Ray who dealt with us buying our car…
Ray who dealt with us buying our car was fantasticvfrom 1st meeting him to after sale as well.
13 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Hi Billy & Angie,
Thank you for your lovely feedback. I’m delighted to hear Stacey and the sales team looked after you so well and made the experience of getting your new car such a positive one.
I’ll be sure to pass on your kind words to Stacey and the team — they’ll really appreciate them.
Thank you again for your support and enjoy your new car!
Best regards,
Jason Carter
Head of Business
Excellent sales person
20 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your feedback and 5-star review. I’m delighted to hear you received excellent service from our sales team.
We really appreciate your support and hope you enjoy your new vehicle.
Best regards,
Jason Carter
Head of Business
Drayton Motors
I'd recommend Drayton Motors Scunthorpe…
I'd recommend Drayton Motors Scunthorpe to a friend because Raggi was excellent....helpful, friendly, professional, knowledgeable."
18 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Raggi provided such a helpful, friendly, professional, and knowledgeable experience throughout your purchase.
I’ll be sure to pass on your kind words to him — he’ll be delighted to receive the recognition.
Thank you again for your recommendation and for choosing Drayton Motors Scunthorpe.
Best regards,
Jason Carter
Head of Business
Drayton Motors Grimsby Simply Superb
Drayton Motors Grimsby staff were superb from start to finish. The main reason I completed the deal was after finding the car and wanting it, after a bit of negotiation. Tracy remained a true professional and with no hard sell on extras. I didn't need extra services etc as it still held it's kia warranty so had to be done at a main dealers. Which was a concern of mine before I even test drove. I knew what I wanted and don't like coming across as argumentative. I felt relaxed and always felt that while Tracy worked for the dealer. She was also doing her best to get a deal together that would appeal to me even if it put her sales manager on the spot. I hope to keep this car a good number of years. But be rest assured I will be straight back to see what is available here before anywhere else. I've bought many cars from other dealers and have had a some very disappointing experiences. Tracy and her team have fully restored my belief that there are decent, honest car sales to be had and I sincerely hope all your targets are easily met which with sales like mine will be a walk in the park. Well done to the whole team especially the ones behind the scene that I probably didn't even see. Their efforts have made this customer beam from ear to ear each time I get in the car.
14 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave such an amazing and detailed review. I’m genuinely delighted to hear that your experience with Drayton Motors Grimsby was superb from start to finish.
It’s fantastic to hear how well Tracey looked after you throughout the process. Her honest, professional, and customer-focused approach is exactly what we strive for, and I’m pleased she was able to help put your concerns at ease and work with you to find a deal that felt right for you.
What stands out most in your review is the trust and confidence you felt during the process. Restoring your faith in the car-buying experience is a huge compliment and one that Tracey and the wider team should be very proud of.
I’ll be sure to share your comments with everyone involved, including those working behind the scenes who help make experiences like yours possible.
Thank you again for your support and kind wishes. We hope you enjoy every mile in your new car and look forward to welcoming you back when the time eventually comes for your next one.
Best regards,
Jason Carter
Head of Business
Very professional but also friendly
Very professional but also friendly
20 maj 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your feedback and 5-star review. I’m delighted to hear you found the team both professional and friendly.
Providing excellent service whilst making our customers feel welcome is exactly what we aim for, so it’s great to know that was your experience.
Thank you again for your support and we look forward to seeing you again in the future.
Best regards,
Jason Carter
Head of Business
We purchased the car and within a week…
We purchased the car and within a week I had to call out the AA as the windscreen wipers would not work. It turned out that the motor had seized. Booked the car in for repair on the Tuesday. Fortunately due to Rachel in the service department, who kindly expedited the ordering of the part, we were eventually able to get the car repaired and back on Friday afternoon, as they seemed very reluctant to provide a courtesy car. When we received the inspection report it stated that the rear break pads were worn to 70%, however, the vehicle was alleged to have received a service prior to us picking this up but we were not advised of the poor state of the break pads or even offered the option of replacements at our expense. Poor show on this. We have purchased a car previously from this garage, so we are a little disappointed on this occasion. I would point out that Raggi and Rachel have been excellent"
24 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your feedback and for bringing these concerns to our attention.
Firstly, I would like to apologise for the issue you experienced with the windscreen wiper motor so soon after purchasing the vehicle. Whilst mechanical failures can unfortunately occur unexpectedly, I appreciate how inconvenient this was, particularly so early into your ownership.
I’m pleased to hear that Rachel was able to assist in expediting the parts and repair process, and that both Rachel and Raggi provided excellent support throughout. I will ensure your kind comments are passed on to them.
In relation to the rear brake pads, our vehicle health check records show approximately 70% wear remaining rather than 70% worn. However, I appreciate how the wording may have caused concern, and I understand your comments regarding the communication around this.
Thank you again for your feedback. Whilst I’m sorry we fell short of expectations on this occasion, I appreciate your continued support and am pleased we were able to get the vehicle repaired and back on the road as quickly as possible.
Kind regards,
Jason Carter
Head of Business
Stacey was great
Stacey was great. Professional but full of fun with it. It was a pleasure
30 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave such kind feedback, even though you ultimately purchased elsewhere — that’s genuinely appreciated.
I’m delighted to hear that Raggi made such a positive impression and provided a helpful, accommodating, and flexible experience throughout your enquiry. That personal approach is exactly what we aim for.
Whilst we’re sorry we couldn’t earn your business this time, we completely understand the importance of convenience and location. Hopefully we may have the opportunity to assist you in the future.
Best regards,
Jason Carter
Head of Business
Josh & all the staff where fabulous and…
Josh & all the staff where fabulous and friendly. I dint feel pressured in any way. All in all a very positive experience. Thank you all x
29 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your lovely feedback. I’m delighted to hear that Josh and the team made your experience such a positive one and that you felt comfortable and under no pressure throughout the process.
Creating a friendly and welcoming environment is exactly what we aim for, so it’s great to know that came across. I’ll be sure to pass on your kind words to Josh and the wider team.
Thank you again for your support and enjoy your new car!
Best regards,
Jason Carter
Head of Business
Very Good Experience
From my very first telephone enquiry concerning the vehicle I was interested in, Mr Vim Patel the salesman was wonderfully understanding, courteous and couldn't do enough to give me complete confidence about the garage, the car and the purchase if I was to go ahead and buy the car. Everything was explained in detail and he showed great patience in answering all my "small" questions. He certainly went above and beyond acting simply as a person wanting to make the sale - a most admirable quality. It was actually a pleasure in dealing with Mr Patel for which I thank him
27 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your kind feedback and continued support. I’m delighted to hear that Raggi once again provided you with excellent service.
I’ll be sure to pass on your comments to him — they’ll be very much appreciated.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Buying a car …
Nathan the salesman was so helpful,knowledgeable. And friendly. He made the whole experience easy.He is a credit to Drayton motors.
30 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your kind feedback and continued support. I’m delighted to hear that Raggi once again provided you with excellent service.
I’ll be sure to pass on your comments to him — they’ll be very much appreciated.
Best regards,
Jason Carter
Head of Business
Drayton Motors
I would definitely recommend Drayton…
I would definitely recommend Drayton Motors. The car was in great condition and the process was made very easy by Stacey the sales advisor.
20 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your lovely feedback. I’m delighted to hear Nathan made the whole process of buying your car such a pleasant experience.
His friendly, knowledgeable, and professional approach is exactly what we aim for, and I’ll be sure to pass on your kind words to him.
Thank you again for choosing Drayton Motors.
Best regards,
Jason Carter
Head of Business
Drayton Motors
Extremely helpful staff
Josh the salesman was extremely helpful throughout the whole process, the car I wanted was one of four available
27 april 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your feedback. I’m sorry to hear how frustrated and disappointed you feel regarding this situation.
I understand the finance agreement linked to your part exchange has now been fully settled, however I do appreciate the inconvenience and concern caused whilst this was being resolved.
Unfortunately, whilst we fully prepare and inspect all vehicles prior to sale, cars are mechanical products and, from time to time, unexpected failures can occur. In this case, we appreciate the issue arose very shortly after purchase and we have been actively working to repair the vehicle as quickly as possible whilst also ensuring the repair is completed correctly.
A courtesy vehicle has been provided throughout to keep you mobile, and we remain committed to supporting you through the process. We would be more than happy to welcome you back into the business to discuss matters further and work towards an amicable resolution.
Kind regards,
Jason Carter
Head of Business
Drayton Motors
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