Saurav was brilliant! Super helpful and made sure I got the right deal for me, also gave me a courtesy call a couple of weeks later to make sure the car was still running correctly! 10/10 service so f... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great te... Se mer
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Awful cheap merchandise. Doesn't look anything like the photos on their website. To get a refund they insist that the item is shipped back to China and expect the customer to pay shipping and customs... Se mer
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Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... Se mer
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Företagsinformation
Skrivet av företaget
Drayton Motors (formerly Wilson and Co) in Bolton, Scunthorpe and Grimsby are part of a group whith businesses throughout Lincolnshire. The Drayton Motors Group represents Vauxhall, Peugeot, BYD, Kia, Suzuki, Omoda and Jaecoo. Drayton Motors are a family owned group, established in 1998. With ten dealerships offering new, used, service and parts, the group are part of the AM100.
Kontaktuppgifter
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, Storbritannien
- 01472 290290
- enquiries@draytonmotors.com
- wilsonandco.com
4,4
Utmärkt
611 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still awaiting documentation and…
Still awaiting documentation and remedial work.
23 juli 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your feedback.
I’m sorry to hear you’re still waiting for documentation and remedial work to be completed. This isn’t the experience we want for our customers, so I’ll ask the team to review this and ensure the outstanding items are followed up.
Kind regards,
Jason Carter
Head of Business
We were happy with every step
We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great test drive and even when the finance agreement caused some delay, Bailey looked after us well. We're really happy with our car so far and wouldn't hesitate to recommend this dealership to others. Thank you!
29 juli 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for the fantastic review and recommendation!
It’s brilliant to hear Bailey looked after you so well throughout the whole process, even when there was a slight delay with the finance. I’ll make sure he sees your kind comments.
Thank you for choosing Drayton Motors Scunthorpe and enjoy your new car!
Kind regards,
Jason Carter
Head of Business
Excellent all round customer service
"I'd recommend Drayton Motors Bolton because I have purchased the last 5 cars over a 20 year period never been disappointed "
2 juli 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your continued loyalty and for taking the time to leave such a fantastic review. Purchasing your last five cars from us over the past 20 years is something we're incredibly proud of, and we're delighted we've been able to consistently meet your expectations. Your trust and recommendation mean a great deal to the whole team at Drayton Motors Bolton. We look forward to looking after you for many more years to come. Enjoy your new car!
when i asked a question i got a honest…
when i asked a question i got a honest answer , was very friendley and there was no rush , i am very pleased with the car.
9 juli 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you, Nigel, for your fantastic 5-star review. We're delighted to hear you felt well looked after, received honest advice, and never felt under any pressure. Providing a friendly and transparent experience is exactly what we strive for, so it's great to know we achieved that for you. We really appreciate your feedback and hope you enjoy your new car. If there's anything we can help with in the future, please don't hesitate to get in touch. Enjoy your motoring!
They were extremely helpful and exerted no pressure…
They were extremely helpful and exerted no pressure for a sale. I had a couple of issues with the car, one of which I should have inquired about, but they were both resolved totally to my satisfaction with no quibble.
Highly recommended.
9 juli 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave such a fantastic review and recommendation. We're delighted to hear that you found our team helpful and that you never felt under any pressure during your purchase. While we're sorry there were a couple of issues with the car, we're pleased we were able to resolve them quickly and to your complete satisfaction. Your recommendation means a great deal to the team, and we truly appreciate your support. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
I posted a review on 27th June 2026 and…
I posted a review on 27th June 2026 and received a reply on 6th July 2026 asking me to contact the Head of Business tp discuss where they have fallen short . I left my phone number for him to ring me and no suprise that I've heard nothing
6 juli 2026
Omdöme utan inbjudan
Matt was very helpful and made it so…
Matt was very helpful and made it so easy
27 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. It's great to hear that Matt made the whole process so easy and provided such helpful service throughout your experience.
I'll be sure to pass your comments on to Matt – I'm sure he'll really appreciate the recognition. Thank you for choosing Drayton Motors, and we look forward to welcoming you back in the future.
Absolutely Top Class,Very Helpful and…
Absolutely Top Class,Very Helpful and Great Communication between Raggi and Myself,Everything was A1 from Start to Finish,Personal touches made a Massive impact on the Delivery and Handover of my Vehicle 👍👍👍 Highly recommend ⭐️⭐️⭐️⭐️⭐️
30 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you so much for your fantastic review.
We're delighted to hear that Raggi provided such a top-class experience from start to finish. Great communication, attention to detail and those personal touches are exactly what we aim to deliver, so it's brilliant to know they made such a positive impact on your vehicle handover.
I'll make sure your kind comments are shared with Raggi and the team. We really appreciate your recommendation and look forward to welcoming you back to Drayton Motors in the future. Enjoy your new vehicle!
Jason Carter
Head of Business
Because everything was explained in a…
Because everything was explained in a very professional manner
26 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave us a review.
We're delighted to hear that everything was explained in a professional and clear manner. Making sure our customers feel informed and confident throughout their journey is something we take great pride in.
We really appreciate your feedback and thank you for choosing Drayton Motors. We look forward to welcoming you back in the future.
Jason Carter
Head of Business
"The experience at Drayton Motors…
"The experience at Drayton Motors Bolton was good because the salesperson, Raymon Rushdi geared his approach to finding out exactly what I wanted and took it from there. Raymon has sold me three cars now over a period of several years and it will be no surprise at all if he eventually sells me my fourth! I also use Drayton motors for servicing under a service plan and have had no problems whatsoever."
27 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave such a fantastic review.
It's great to hear that Raymon took the time to understand exactly what you were looking for and made the whole experience straightforward and enjoyable. The fact you've chosen to buy three cars from him over the years is a real testament to the relationship he's built, and I'm sure he'll be delighted to hear your kind comments.
We're also pleased that you've continued to trust us with servicing your vehicles and that your experience with our aftersales team has been just as positive.
Thank you once again for your continued loyalty and support. We look forward to welcoming you back when it's time for car number four!
Kind regards,
Jason Carter
Head of Business
Very happy with the service received
Very happy with the service received. Nothing was too much trouble
24 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic 5-star review.
We're delighted to hear you were very happy with the service you received and that the team made you feel that nothing was too much trouble. Providing friendly, helpful service and making the experience as easy as possible for our customers is exactly what we strive for.
We really appreciate you taking the time to share your feedback and look forward to welcoming you back to Drayton Motors in the future.
Kind regards,
Jason Carter
Head of Business
Helpful patient Sales staff
Helpful patient Sales staff
Positive experience
26 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear you had such a positive experience and found our sales team to be helpful and patient throughout your visit. We always aim to make the buying process as relaxed and straightforward as possible, so it's great to know we achieved that for you.
We really appreciate your support and hope to welcome you back to Drayton Motors again in the future.
Kind regards,
Jason Carter
Head of Business
Good customer service
Good customer service, staff all excellent. Good choice of vehicles to suit almost anyone's needs. Have used this dealer for many years now and will continue to do so. I would recommend them to anyone.
25 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic 5-star review and for your continued loyalty over the years.
It's wonderful to hear you've consistently received excellent customer service from the team and that you appreciate the wide choice of vehicles we have available. Recommendations from long-standing customers like yourself mean a great deal to us.
Thank you for your continued trust and support. We look forward to helping you again for many years to come.
Kind regards,
Jason Carter
Head of Business
Great Experience
Polite, professional and helpful Staff. Everything was arranged and sorted out as stated.
19 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic 5-star review.
We're delighted to hear you had a great experience with us and that our team was polite, professional and helpful throughout. It's also great to know everything was arranged exactly as promised, as delivering a smooth and straightforward experience is always our goal.
We really appreciate your feedback and look forward to welcoming you back to Drayton Motors in the future.
Kind regards,
Jason Carter
Head of Business
Fool Me Twice…
Bought a 22 plate Peugeot 5008 a year ago… this was a part exchange for the vauxhall zafira they sold me less than a year before that had endless faults. Can safely say, ive swapped one heap of **** for another.
When I returned the zafira, I was promised the world with the 5008, that this car was going to be perfect, faultless, reliable. The dealership were fully aware I needed this car to transport my disabled child to the specialist hospital 70 miles away. So despite it being more than double what I was paying for the zafira, it was worth it for the peace of mind that my daughter could get to hospital. Within 43 days of owning the car, with 28,000 miles on the clock, the timing chain snapped and it was back at the dealership for a month waiting for repairs. The only redeeming factor here is that they did provide a courtesy car and that the bill was covered by someone that wasnt me!
Collected the car, all fixed, but noticed and intermittent glitch with the wing mirror, foolishly didnt think anything of it until it stopped working completely along with the electric windows and the screens began playing up. Independent diagnostic report showed 75 fault codes. £504 later, Drayton motors still cant tell me whats wrong with the car and want a further 6 hours work at £180 an hour to find the fault before they will fix it. They are adamant its a wiring fault, despite the diagnostic report leading to multiple other possible causes. The car has an extended warranty but the warranty company weren’t even aware of this despite the dealership telling me “they wont pay for a wiring issue”… when the warranty company told me their agreed labour rate is £70 an hour, it’s become very clear why they’re desperate to find a dodgy wire- so i can pay £180 an hour for the same work 🙄
2 weeks later, im having to phone them again for a problem with the clutch now. They cant even book it in until 9th July, weve had to cancel our holiday to accommodate more work on the car- another financial loss for us!! When i asked for the diagnostic report that should have been included in the £504 id just paid, they couldn’t provide it.
When I had the vehicle serviced at an independent garage, I was advised that there was no way the vehicle was serviced prior to me owning it due to the state of the oil and filters- despite them stamping the book to say it had been done! Every time i have mentioned this to the dealership, they have declined to acknowledge this.
The fact that a car of this age and mileage can have so many faults with it is absolutely beyond me. The lack of interest from the dealership and finance company is crazy that they can sell faulty vehicles to hardworking families without a single care that they leave a disabled child without transport is disgusting. Once theyve got your money, they dont care.
But ultimately, Im the idiot that allowed them to mug me off twice. Take your hard earned money, walk away and go elsewhere.
2 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for taking the time to leave your review.
We take comments of this nature extremely seriously. However, having reviewed the information available to us, we have been unable to identify any record of you as a customer, the vehicle details described, or the interactions referred to within your review.
As a result, we are currently unable to investigate or verify the events you have outlined. We would never ignore or dismiss concerns raised by a customer, particularly where they involve vehicle reliability or the transportation of a family member, and if these events relate to Drayton Motors we are keen to establish the facts.
If this review relates to one of our dealerships, we would ask that you contact me directly with your vehicle registration, full name and any supporting details so that I can carry out a full investigation. If, however, this review has been posted against the wrong dealership, we would respectfully ask that it is amended accordingly.
At present, without any record of the matters described, we are unable to comment further on the allegations made.
Kind regards,
Jason Carter
Head of Business
Overall
Overall, I am very satisfied with my purchase and the level of customer service I received. I would highly recommend this dealership to anyone looking for a hassle-free and enjoyable car-buying experience.
5 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that you were so satisfied with both your purchase and the level of customer service you received.
Providing a hassle-free and enjoyable car-buying experience is exactly what we strive for, so it’s wonderful to know we delivered that for you.
Thank you again for your recommendation and for choosing Drayton Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best regards,
Jason Carter
Head of Business
Highly professional and friendly…
Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this dealership for purchase of a quality used car & we would return here.
16 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that you received such a professional and friendly experience from start to finish.
It’s great to know that Raymon answered all of your questions clearly and thoroughly, whilst making the process enjoyable with his good humour and approachable manner. Building trust and confidence is such an important part of the car-buying experience, so I’m pleased that came across throughout your purchase.
Thank you for your recommendation and kind words. I’ll be sure to pass your comments on to Raymon, and we look forward to welcoming you back in the future.
Best regards,
Jason Carter
Head of Business
I found a great car at a great price…
I found a great car at a great price ,very good company sorted all the finance out the day before and was driving home the day after fantastic customer service
11 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that you found the perfect car at a great price and that the whole process was handled so efficiently.
Making the purchase as smooth and straightforward as possible is exactly what we aim for, so it’s great to know the finance was arranged quickly and you were able to drive away in your new car the very next day.
Thank you again for your kind words and for choosing Drayton Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best regards,
Jason Carter
Head of Business
Raymon the sales executive made this a…
Raymon the sales executive made this a smooth and great experience- he is a credit to the company!
9 juni 2026
Omdöme utan inbjudan
Svar från Drayton Motors
Thank you for your fantastic feedback. I’m delighted to hear that Raymon made your purchase such a smooth and enjoyable experience.
We’re very fortunate to have Raymon as part of our team, and it’s wonderful to hear that his professionalism and customer care left such a positive impression. I’ll be sure to pass on your kind words to him — he’ll be delighted to receive the recognition.
Thank you again for your support and for choosing Drayton Motors Bolton.
Best regards,
Jason Carter
Head of Business
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