I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another... Se mer
Företaget har svarat
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Se mer
Företaget har svarat
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Kontaktuppgifter
Arwenack Street 18, TR11 3JD, Falmouth, Storbritannien
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,4
Utmärkt
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Communication was top class!
Communication was top class!! It was with a person not a robot - excellent customer service. The products arrived in perfect condition, all installed and look amazing!
17 februari 2025
Svar från Willow & Stone
Wonderful to hear - this is exactly what we aim for. Thank you so much for taking the time to write a review.
Svar från Willow & Stone
Thanks so much for the positive review - please visit again soon!
I've ordered a range of door handles
I've ordered a range of door handles, locks and brackets for a home renovation from Willow & Stone. All have been excellent. Only warning I'd give is that ceramic door furniture is very brittle so be gentle!
24 mars 2025
Omdöme utan inbjudan
Svar från Willow & Stone
Thank you so much for the feedback - ceramic fittings will last a long time but are certainly require a steady hand when fitting. Do get in touch if there was an issue with any of the parts as we do have some replacements. We’re so pleased you were very happy with the overall product quality.
Very happy
Great selection of products. I ordered string lights from the online shop and they arrived promptly and were exactly as described on the website. Thank you
20 januari 2025
Svar från Willow & Stone
Thanks so much for the review, it means a lot and I’ll feed it back to my lovely team.
Svar från Willow & Stone
These are some of our best selling British made products so really pleased! Please visit again soon.
Love all the products I’ve had from…
Love all the products I’ve had from Willow and Stone. I’ve bought oak pegs, plate shelves, cutting boards and some baskets. Great quality and just my style. Service and communication great.
20 januari 2025
Svar från Willow & Stone
Thanks so much for your custom and great feedback. I’m so pleased you keep coming back as we update our collections continuously. I’ve passed on your kind words to my lovely team.
Easy ordering process via the website
Easy ordering process via the website, quick delivery and best of all my lamp was in the sale! Perfect. Thank you 🥰
20 januari 2025
Svar från Willow & Stone
Great to hear as there’s nothing worse than a complicated ordering process! Please come again soon and thank you for taking the time to leave a positive review!
Rochelle was brilliant with her…
Rochelle was brilliant with her customer service and went above and beyond to help resolve an issue we had - we are thrilled with our bedside lights
18 november 2024
Svar från Willow & Stone
Rochelle IS brilliant and she’s very happy to receive this review thank you so much. I’m glad any issues were resolved by my wonderful team.
Customer service at its best!
Everything is so beautifully made and customer service is just great. My latest purchase was a selection of their new animal Christmas decorations. Highly recommend them as little gifts - or, like me, gifts to yourself!
18 november 2024
Omdöme utan inbjudan
Svar från Willow & Stone
How lovely to hear thank you so much. I passed your comments onto my team.
Super helpful staff and tremendous choice
Rochelle at Willow and Stone was really helpful with my online order. She kept me fully up to speed with the despatch and delivery and was able to handle all my questions very expertly. Also the shop is marvellous, such a lovely destination in Falmouth hosting a large variety of wonderful home wares.
10 november 2024
Omdöme utan inbjudan
Svar från Willow & Stone
What a lovely review thank you SO much. I’ve passed your kind words onto Rochelle too as she is indeed very helpful and knowledgeable. Thank you for also mentioning our beautiful shop, please visit again soon!
An amazing service from a great…
An amazing service from a great company. The products are extremely high quality, and you will not be disappointed with what you buy. Dealing with the company is a pleasure I I would have no hesitation in recommending them.
6 november 2024
Omdöme utan inbjudan
Beautiful brass doorknobs and A*…
Beautiful brass doorknobs and A* customer service. Who would have thought door knobs could be something to get excited about. Thrilled with our purchase, lovely quality and appearance. But even more so the customer service experience helping us to choose the correct hardware (latches etc). Definitely an 'over and above' experience. Would highly recommend.
24 oktober 2024
Omdöme utan inbjudan
Svar från Willow & Stone
Wonderful feedback thank you so much - I’ll pass on to the team. (I too get excited about door knobs and ironmongery so you’re not alone. 😉)
Arrived promptly and very good product
Arrived promptly and very good product, I’m very pleased with it.
18 oktober 2024
Great customer service from start to…
Great customer service from start to finish. One of the best experiences I have ever had.
19 augusti 2024
Excellent service from Willow&Stone
Willow & Stone were excellent to buy from. Great, easy to navigate website. Quality goods, delivered safe and quick. Definitely go to them for future gifts 👍
18 juli 2024
Availability and information great
18 juli 2024
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