Wildesinns Omdömen 

We had our wedding at Wildes on 22/10/2026. after reading their limited reviews on here I wasn't sure what to expect.

Our day was perfect from beginning to end. All staff members were happy to answer any questions and accommodate our requests for our wedding.

The food during the wedding breakfast was amazing, the service was so fast and each plate was hot! Not a single guest complained about the food and there was no empty plates. They correctly identified the individuals with dietary requirements with no problem and again everything went smoothly.

The only slight issue I found was the cleanliness in the rooms in the older part of the hotel, however this did not ruin the day at all. I think a deeper clean and more attention to detail for the cleaning team would solve this issue instantly.

I stayed at Wildes Inn for 3 nights last week and 1 night this week.
Last week I was put in a room in the old part of the hotel. It was a nice room but it was tired. The bathroom had black mould and the basin had been cracked and glued.
My main concern was that there was no one else in this part of the hotel and I felt uncomfortable walking through to my room as the downstairs was in darkness. When I called and asked to move rooms I was told they couldn’t move me and that I was safer there because they couldn’t accidentally program a key to my room for someone else in the new part of the hotel which I couldn’t believe.
After my first night I went to my car at 6am to fetch something and I couldn’t get back in to the hotel. I had to walk to the new part outside in my pyjamas to get someone to let me in which i found really unacceptable.
This week I was in the new part and it was much nicer but the curtain rail was falling down and there was stains all over the grout in the bathroom which was just dirt,
If i hadn’t been staying for work I would have left to be honest.
However the food in the restaurant is delicious and the staff in there were so kind, helpful and friendly.
I probably wouldn’t choose to stay here again. The cleanliness leaves a lot to be desired

Restaurant is getting tired, staff are untrained in high end service, champagne opened and sprayed all over me and my 5 year old daughter, shocking service, good food but overall absolutely terrible experience and would not go again, far to many better places now! And to think it used to be the go to place, come back Eyres or Frank smith when it was Van Dykes and not this pretentious over priced shower of sh……

Bed linen dirty. Pubic hair on bed sheet, pillow cases had stains on them including a blood stain, tea spoons badly stained, chair in room had stains on, wall light hanging off the wall when touched. Tiles in shower were stained and needing some bleach also plug in sink. Slip hazard in shower. Filthy lamp shades by bed. Filthy windows. Steak in restaurant full of gristle. Staff not very pleasant apart from Liam at reception who brought us clean bed linen. Wouldn't touch this place again with a barge pole. First impressions are vital in this industry and my first impression was disgust for the amount of money paid

Easy to reserve a table. On arrival staffwere welcoming, efficient and acted in a professional manner. Seating was comfortable and area clean. We had Sunday lunch which was well presented,good portion size and tasty. We felt well looked after. There was a delay with sweets but an apology for this was given. The ambience in the room was relaxing.

We have been loyal customers of Wildes Restaurant for many years. We chose Wildes for our daughters wedding, have celebrated countless special occasions there, and even hire a private room every Christmas for our annual family gathering. That is why our recent experience was so disappointing.

We visited for a family birthday after seeing their advertised 35% off food and drink promotion. We were dining in and asked for the drinks to be added to our table, but due to the bar being extremely busy because of a wedding, we paid for our drinks as the bartender asked for our table number but we didn’t know it. Instead of checking, he just charged us for the drinks at full price. We were later told the discount did not apply because the drinks had been purchased at the bar. This restriction was not made clear in the promotion we relied upon.

The advert prominently states:
"35% OFF FOOD & DRINK"
"All Day Friday, Saturday & Sunday throughout July, August and September."
The accompanying text says:
"Enjoy our seasonal menu... perfectly paired with your choice of drinks – all with 35% off throughout the day..."
There is no obvious statement saying:
drinks must be ordered through table service;
drinks paid for at the bar are excluded; or
paying separately at the bar invalidates the promotion.

When we politely queried this with the manager, the response was dismissive, patronising and completely lacking in customer care. We chose not to argue further as it was a family birthday, but the experience left us feeling extremely disappointed and left the restaurant.

We later left feedback on their Instagram. Rather than addressing our concerns professionally, Wildes publicly disputed our experience, removed our comments and blocked us, preventing other customers from seeing the exchange. We did take screenshots which are attached to this review.

The issue was never about the value of the discount. It was about the way loyal customers were treated and how a genuine complaint was handled. Sadly, after many years of supporting Wildes, this experience has completely changed our view of the restaurant.

Title: Very disappointing handling of a genuine complaint.

I stayed at WILDES INNS as part of a wedding party after the hotel had been recommended to guests.

There were positives. The wedding breakfast was excellent, I complimented the chef and staff at the time, and breakfast the following morning was also good.
Unfortunately, the overnight experience and, particularly, the way my subsequent complaint was handled left me extremely disappointed.
A visibly dirty pillowcase or pillow cover had been left on the dressing table in my room. At approximately 3:40am, when the Duty Manager attended my room because of an electricity issue, I told her about it and pointed out where it was. It was not removed.
I also experienced intermittent banging, thudding and heavy movement throughout the night, followed by very loud pipework-type noise in the early hours. I reported this to the Day Manager and specifically explained that, because it was intermittent, he might not hear anything during a brief check. He checked for a short period, heard nothing at that particular moment, and the hotel later relied on that to dismiss the complaint.
What disappointed me most was the hotel’s response afterwards. I corrected their account in writing, but did not initially receive a response. Expedia also advised me that they had difficulty obtaining a response from the hotel.
When WILDES INNS eventually replied, they said they could find no evidence supporting my account regarding the pillowcase. I found this particularly upsetting because I had reported it directly to a member of staff while she was physically present in my room. I was a tired paying guest at 3:40am; it was not my responsibility to physically pick up a dirty item and hand it to the manager for my concern to be valid.
I have consistently acknowledged the things the hotel did well, including the excellent wedding breakfast and the fact that the external electricity outage was not the hotel’s fault. I therefore found it very disappointing that the same consideration did not appear to be given to my account of what went wrong.
Expedia subsequently reviewed the matter separately, took my concerns seriously and compensated me fairly.
Sadly, because of the way WILDES INNS handled my complaint and effectively treated my account as not credible, I would not personally recommend the hotel.

We made a last minute booking here as we left a hotel we had pre booked via booking.com because it was awful, it was 4:30pm and we needed somewhere to stay! On arrival we were informed the only room available was in the traditional part of the building and there would be weddings on and we might experience noise, tbh at this point we were just glad to have found a room that was clean enough to sleep in, we paid £451 for 3 nights which included breakfast. Stayed in Manor 1. Heard music from wedding but it was stopped by midnight.

The room was generally clean but tired, I would say the traditional part of the hotel needs some TLC our room was comfortable but needs a fresh coat of paint curtains, lampshades, headboard all need replacing as they are tired and the damaged bathroom tiles in shower area need replacing. View out of room window was directly onto emergency stairs and car park, greenery not offensive but there was a fair amount of rubbish on the flat roof directly outside the room window that would have given a better impression of the hotel if cleaned up!

Had a shower in the bath, good pressure and clean.

Provided a fan for the room but it was full of dust so did not use, it should be cleaned after every guest!

Communal areas especially in new part of the hotel are very nice, well furnished and clean.

Breakfast is buffet, food perfectly adequate, how ever toast area needs a bit of attention as the toasters are rubbish, they take far too long, bread needs two cycles and the area is cramped, as a result it ends up very messy, the cooked food area could be cleaned more frequently during service.

Dinner, good menu, lots of choice and food is fabulous, only negative I ordered a Caesar salad and had to ask for Parmesan (a core Caesar salad ingredient) but they didnt have any, I think I should have been informed at time of ordering.

I thought restaurant prices were reasonable but paying £6 for a bottle of water from the bar for our room as no water is provided I thought was a tad steep.

Staff were exceptional, we had a couple of maintenance issues which were out of the hotels control and they were dealt with super quickly and by a really nice guy who really couldn’t do enough for us. The restaurant staff were genuingly, super friendly and professional, the only person that let the team down was the male receptionist who was helpful, showed me the room they had available before we committed to staying but just came across too serious, no small talk or smile!

Plenty of parking!

Wow surprised to see so many bad reviews, we had lunch here this week it was lovely, staff were all amazing especially the young waiter Michael! So polite and friendly he is a credit to you ! Lovely meal too everything was spot on will definitely be coming again.

Having booked our wedding at Wildes, we were disappointed to receive an email a few months later advising that the prices were to be increased for any additional guests however, this didn't prevent us from having the most amazing day of our lives.
I guess the lesson learned here was to check the small print.
The pre-wedding meetings and, day itself all went to plan - massive thank you's to both Liberty and Jack for your input, expertise and, dedication beforehand and, of course, throughout the day/evening itself.
The venue (Bowden Chapel) was the perfect setting for us, due to the number of people invited and, suited the live music we hired - thank you Andy O'Brien for a fantastic day and, evening of entertainment.
The food was on time, tasty and hot, the service staff were polite and, helpful - again Jack Kirby leading this team of people. It was also a nice touch from Liberty, despite not working to call in and see us.
To conclude, an absolutely beautiful day that couldn't have gone any better - thank you everyone ❤️

Attend a wedding here there were 2weddings on the day no meet and greet so we ended up at the wrong bar with wrong wedding. Asked if they had a room to get changed as we had traveled far only to be told it's £50 extra to book in 2 hrs early. Wedding food was awful looked like sick on a plate. Dried up chicken. And gravy tasted like a pan full of fat. Dinner service was a shambles staff were miserable and no customer service skills. Evening buffet was not good at all not worth the money left it out 40mins then took it all away. Bar staff rude and again no customer service. Rooms not worth the money bath panel all rotting to wood shower screen mouldy. Drink prices are extortionate definitely would no recommend at all

Paid £239 for a traditional room, was absolutely disgusting and dirty, from carpet stains, ripped curtains and filthy furniture, could wait for venue to start to escape the horror however that was very short lived from the outrageous prices of drinks to absolutely appalling service from bar staff,no smile, slamming drinks down clearly over worked.
So disappointed would not visit again or recommend

We attended a wedding reception here in September and booked a room for the night. They put us in the old building and the room was disgusting. The curtains were ripped, a drawer was hanging off of its runner, the lamp shade was broken and the chair was filthy and stained. The room just looked horrible, not what I expected for £239. Ive stayed in nicer budget hotels for less than half this price. The drinks are ridiculously priced and the staff were very slow, arrogant and rude and had a knock on affect with the atmosphere. I think the hotel needs to update the old side of the building or drastically reduce their prices. I definitely won't be staying here again

The only constructive comment i can make is AVOID.
Attended a wedding and the food was served over an hour late.
Reception in the evening was so hot we asked if air conditioning can be turned on to which they did but only hot air came out..
We had to open the fire doors for fresh air and got told to close them.
Rooms in original building do not warrant the money. Very outdated cobwebs, burn hole in the carpet.
Only 1 towel per couple ( we did ask for more and received them ) .
Attention to detail is non existent.
Apart from a couple of staff who were very nice the rest were so miserable felt like they didn't want to be there.
Heard a gentleman ask for another small bread roll to get told we don't have any more.
Definitely will not be staying hear again all a facade on the website.

Went for my mothers birthday , the food was below standard and very disappointing, the pork was so tough my mum couldn’t cut hers and the roast potatoes were awful tasted reheated and hard , not cooked in beef dripping as advertised and the rest of the food barely warm , I’ve worked in catering and hospitality for years and to serve such poor quality food is unacceptable
The front of house were helpful and I felt embarrassed for , then a 25% discount was taken off the inedible roast meals which basically is a joke because the whole experience was ruined
Certainly won’t return , it’s a shame as it used to serve such good food , but reading other reviews I should have taken heed

Truly disgusting behaviour of the senior staff-to see the manager verbally and physically intimidating an older woman wedding guest was horrendous. To then threaten another guest who stepped in to try and diffuse the situation was shocking.
Never mind terrible customer service, the manager and wedding coordinators were lacking simple human decency.
Shame on you, never have I seen such rude and disrespectful behaviour from hotel staff. And shame on your employers for not taking action on what from the other reviews I have now read, is a recurring situation.

Would give this a zero star if we could. We had the worst experience of customer service at Wildes Inn in Chesterfield we have ever had.
We booked the only room left, which was a suite on a Tuesday night. The room was 111 on the first floor. We
arrived to the sound of a wedding in the function room below. The music echoed through the room and we had an early start. We politely asked the reception staff if we could move and were offered the only remaining room which had not yet checked in. The situation was being dealt with calmly until the gentleman next to us got involved. He sniped 'what did we expect from a wedding venue hotel'. We explained we would have expected the venue to be sufficiently sound proofed so not to disturb other guests. He claimed they were and refused to accompany us to the room to discuss it. Yet the guy on reception agreed the room was very noisy when he came to visit us a little later. The other gentleman then got very obnoxious and threatened to throw us out. After receiving a barrage from this guy we asked who he was and was shocked to learn that he was the Managing Director. The way he dealt with us was nothing short of disgusting. He did not apologise once for the noise and had no respect whatsoever for the customer.
We had only been at the hotel a couple of hours when eventually we
decided to leave. But before we could leave, the full payment for the room was debited from our account. We spoke to the reception staff who said the Manging Director had authorised it and would not be issuing a refund.
Terrible service, poor manner, no respect for customer, all about the short term money gains.

Booked a room by phone stateing we had a red letter day voucher worth £70 and nothing was said Arrived at the hotel and went to the room looking forward to our stay While in the room the phone rang asking for the email address of who bought the red letter day voucher which we gave them and heard nothing more When we went down to have our meal we called at reception thinking everything was OK only to be told we could not use the voucher as we had to have booked the room on line on the red letter day app As we had previously booked a room on line with a red letter day voucher and shown it at reception and everything was OK this didn't make any sense but nothing we could do Just think on making the booking in the first place this should have been explained Obviously this put a damper on our stay A stay which should have been more memorable but in a good way Perhaps more staff training on this would help

Attended this Inn/hotel for an event we were invited to. When you first arrive all seems good if you are not disabled. There is no signage on entry to indicate where the disabled parking is. Upon asking at reception we were told it was at the rear of the property and you needed to access it via the second entrance. Was not aware there was a second entrance that could be used. No signage! The reception entrance while has steps down to it there is a ramp that allows you to go around however, there is no drop crub on the front of the entire building to allow you to access it. Once inside the surroundings are lovely and well appointed. It is all flat and doors basically wide enough for a wheelchair. While there we spotted 2 mens and 2 ladies toilets but nothing for disabled. When we queried this at reception they stated it was just inside the room we were in and on the left. Sadly the only door on the left as you enter goes to the kitchen. During the evening we never were able to locate a disabled toilet. I can say that sadly while they may say they are accessible they are far from disabled friendly. If you are disabled I would give this place a miss.