Wildanet Omdömen 

I contacted Wildanet on 16th February after Sky informed me that they couldn’t continue to provide my broadband as I was moving to an area where they didn’t have coverage. Wildanet said they had to do a site visit and would keep me updated every step of the way, but 3 weeks later I hadn’t heard anything from them so rang them only to be told they had to apply to the council to erect a pole outside and it could take 12 weeks to get a reply. I have a Sky Glass tv which only works through broadband, therefore I currently have no tv and am paying for sky services that I am not able to use for what could be up to 4 months by the time it gets sorted!

The initial contract was good, communication was okay, the installation team were brilliant. When it was time to renew it was a joke.

We were on a 400/200 package. Phoned to talk to them about renewing what a complete joke, was like a sketch from Little Britain - computer says no.

Could we keep our current package for another 24 month contract - NO
Could we upgrade to one of the current offers - NO

We have been stuck with a poorer service for 25% price increase. As soon as Openreach have completed their infrastructure updates we are gone. Even if it means early termination charges.

Response to reply:
Clearly stated it this was for September 2025. Clearly stated this was discussed at the time. As a company the customer service is non-existent.

Only giving 4 stars due to having to wait a while and having no communication from wildanet I had to chase them.But I have to say the installation went smoothly Derek was very informative and told me what he was doing through the whole process from the work outside and then inside.Tidying up as he went have no complaints.Only been running a week but working fine 👍

Engineers fitted new cables and router. Even helped me connect my devices. They were helpful friendly and courteous. Internet speed is so much better than my previous provider too. Hopeful that Wildanet will be a great service. So far, excellent.

From the moment the sales agent, Kizzie, started to explain things about firbre optic and Wildanet it was clear that we should hear more. She explained things very well about what we should expect going forward. We never once had the feeling that we were being oversold something (as often happens). And things went as she had said. The workmen came and laid the cable. Then the engineer came and connected us up. We did appreciate the advanced notice. Everything was done efficiently and pretty quickly. Well done all.

The whole experience of having Wildanet Broadbank was second to none. Fantastic correspondence which left us in no doubt as to the process. The subcontractors used were really friendly and efficient. Keep up the good work

Good communication before installation. Excellent download speed. Working great now.
Support was not good. Never got a reply to my email when we had difficulties connecting initially and no OOH support available.

The installation was very smooth and professional especially as it wasn't a straightforward installation, just a shame that it took 5 years from when we first registered with them.
Had it been within 12 months like the rest of the village was connected they would have had a full 5 stars

Aaron and ollie were great! They set us up quickly and efficiently.
They ran through every step with us! They were really down to earth, we couldnt fault them.
Both men were amazing with our autistic 6 year old daughter when she came home from school they took time inbetween what they were doing or telling us about to answer her thank you to them both they are a credit to the team
Our daughter is happy there's no more lag in games

Really helpful and efficient right from the word go. From Jack Challoner who answered all of our initial questions clearly and continued to help right up to the installation. To Derek Jamie and Josh, the installation team, who were brilliant. Very pleased so far 10/10.

The whole procedure went smoothy from the time we agreed with the Sales Agent to switch to Wildanet to installation. In fact, the changeover was completed two weeks ahead of the anticipated time. We had one slight hitch when transferring the landline but this was dealt with swiftly and efficiently by the technical support team. All in all we couldn't fault the staff and our Sales Agent, Kizzie, was particularly helpful, even to the point of follow-up contact after everything was completed.

Jamie who did the final installment today was brillant and so so helpful in setting up my devices.

Fast efficient and professional service. Friendly and helpful staff. Top marks for a great experience

Fantastic, the engineer was very calm and was not faze with 2 dogs in the bedroom that were sometimes loud. He took time to explain what to do. I

Signed up to Wildanet in September 2025, it’s now the end of March 2026 and they still haven’t installed it (6 months). I’ve chased and they just say it’s due to their 3rd party not doing the work required to install it and they can’t give me any date for installation. Pretty poor really and honestly doesn’t give me any confidence if I ever need repairs!
So now looking at Airband - I’m sure they’ll take my money!

Very pleased with Kai and Finns work today fitting our internet, installation done with efficiently and professionally and explained clearly how it works.
Thanks Graham.

The workers that came were friendly and professional and explained everything as they carried out the job couldn,t have been a better experience thankyou .

I have found their customer service to be excellent. From ordering to delivery they informed me every step of the way and everyone was incredibly polite. Jacob and Joshua the internal setup guys could not have been more helpful, friendly and efficient as was everyone I have dealt with from them, including Jack from telephone sales. Thanks

The connection team turned up on time and provided a very neat connection to our home. I would definitely recommend WILDANET for their professionalism , speed and price.

Had a low speed fault, Jamie attended and replaced outdated equipment and replace fibre to ont. He explained everything to us and completed the repair. Jamie is a polite, professional and knowledgeable worker and a credit to Wildanet. Thank you.