Wicked Campers Australia Omdömen 256

For what it was required for was fantastic. School Weekend Break in Warburton. Driving it took me back 30years and was full of adventures like trying not to stall it on a hill, keeping on the left when overtaking lanes it is not a brand new vehicle.

The people and photos that were taken in such a short time, i almost forgot what was on the outside. Scooby Doo Mystery Van was making everyone feel better on the outside. Drove it down to the local primary school for after school pick up, into supermarket carparks for camping food and drink.

I would recommend this van for short weekend trips; for people that have a sense of humour and dont mind going back in time when getting to places took time and it was more about the adventure getting there.
Booking Process: Great online; and easy and simple instructions
Location: Ringwood; i'm only in Ferntree Gully so easy, although NO parking in area and you will get fined (i did). They charge $10 day for there own car storage, but i knew better lolss.
Staff: hmm well very easy going probably to casual for me in a sense. But again who knows what type of day, so again friendly enough for a business

Great customer service and a very good car.

Throughout April, my partner and I travelled in a Wicked 4WD off-road vehicle fitted with two roof tents. We had a fantastic time and visited some beautiful spots that you simply can’t reach in a standard campervan. The vehicle had plenty of space for four adults to travel and sleep in, so we spent a few days with all four of us on board.
The vehicle drove comfortably on the road and was also comfortable and capable off-road. Unfortunately, we weren’t allowed to drive on the beach, but there were more than enough beautiful spots to explore. It was a budget hire, which means not everything was brand new, and unfortunately one of the two roof tents wasn’t in very good condition. The basic equipment was otherwise fine, and made it possible to stay off the grid for a few days. At K-Mart, we topped up the basic kit with bedding and the necessary essentials at a reasonable price.
Unfortunately, we had a flat battery en route, but this was sorted out quickly and without any hassle. We had a wonderful adventure and are delighted that this was possible within our budget.

Our campervan was everything we needed to enjoy our stay in Australia!

Our family LOVED our Wicked Camper adventure in the Red Centre! The rig allowed us to travel to remote locations and fully experience this part of the world. We found the driving and sleeping very comfortable. Just FYI, there is no actual Wicked staff in Alice Springs itself and they have an office member of another agency check you in that has little/no knowledge of Wicked policies, etc. It still went smooth, but that was unexpected and she couldn't answer our questions, such as whether we'd get reimbursed for the diesel that we put in at the start.

Great little van, everything we needed, didn't miss a beat.

Wrong car with worst fuel efficiency & poor customer support & bond hold forever without reason… really disappointed.
I liked the vibe of the old car and it had good tires. Everything else seemed wicked

Answer to your respond: Not true at all! The other Car was so much older that it is unbelievable you think it has the same gas-milage… This feels like a joke -> 1 Star instead of 2

Rented a fun Scooby-Doo van for a quick 3 day trip up to Cape Tribulation and back. Van was on the older side but functioned perfectly well for our needs. Picked up the van out of hours which was stress free, as was the return of the van. Easy central location. Great communication over whatsapp. Would rent again.

Nice experience, everythig has gone right. The only things that i don’t like is the time that the bond take to come back, more than one month after your van drop.

Great car. Great company.

Wicked Vans are wicked....absolutely served the purpose as we required for a 1 week tour of Tasmania, recommend a look at their modes of transport given the amount of free camping around the Apple Isle!!!

Thanks again team...!

Best quality to price.
The car was suppringly well maintained, clean and everything was working.
Happy with the company, having said that I recommend to pay for higher standards cars as if you were to choose the cheapest one you may not be satisfied.

Well my flights from and to Auckland meant an after hours van pick up and drop off in Sydney.
However the after hours pickup and key drop service was fine so that is a good and very handy service from this company.
I was hoping for an auto Aventus 2 (Toyota Estima)(depending on availability) but I was paying a special price so ended up with a Mystery machine 2 (Suzuki APV) which was small, but reliable and economical.
I appreciated the free hot shower and facilities at Reef reserve near Oberon, thank you NSW govt.

Good experience, van was in good condition easy to deal with threw hire process no major complaints will use again.

I don't recommend this agency at all. It's very pricy and the staff is so rude. Thus, they didn't give the bond back... !

DO NOT USE THIS COMPANY, if I could give no stars I would! Cancelled my booking with no other options with less than 24 hours before I was due to start a road trip & no other companies had availability due to it being a busy time of year in Australia. Furthermore I had booked all the campsites based off a 4WD & only had 4WD access which meant I have also lost my money on these too with no compensation!! Also the women on the phone was extremely unsympathetic on the phone with terrible customer service!

Do not use Wicked Campers! Ruined a trip of a lifetime! We booked a Yute over a month ago and then they cancelled us less than 24 hours before our trip! Not only did they cancel but they had no other options and would not find us an alternative. This was supposed to be a trip of a lifetime which has been ruined. We have now resorted to hiring a car at great expense as last minute and camping equipment. They are also linked to campervan village so please be aware of this too.

Wicked Campers Review: Great Trip, Terrible Refund Process

We hired the Grip 2-5 4X4 camper from Wicked Campers in Cairns for a 9-day trip up Cape York.

Pick up was rather poor: car was not ready at the booked pick up time (1.5 hours late), fridge was dirty, no explanation on how to open the rooftop tent ("you'll figure it out mate") and very unprofessional feel to the pick up desk. On the road, the experience with the vehicle was largely positive. Car was reliable on the road and functioned as needed.

However, the post-rental experience regarding the $2000 AUD Security Bond refund was extremely poor and unacceptable.

1. Extreme Delay: The refund was overdue, taking more than 30 business days (over six weeks) to be returned, despite their agreement stating a maximum processing time of 30 days. I had to email more than 5 times and send several Whatsapp messages. Every time I received short, non informational answers without offering any solutions or giving any essence of urgency in processing the refund. Every time they suggest to contact someone else, always the same problem, namely, no real answer. The lady at pick up explicitely stated it could take 30 work days. We waited more than 45 working days... Totally unacceptable. The lack of communication in combination with the delay is just one big red flag. Seems to me they have a cash flow problem and keep refunds much longer (if they even refund) than needed. Being from far overseas it makes this much more difficult as there was very little to do.

2. Unjustified Fees: The company's system failed to process a direct refund to my active credit card. This operational error necessitated a slow, international wire transfer. Consequently, I was forced to incur approximately €35 in bank transfer fees, which Wicked Campers deducted from my principal bond amount.

While I would generally accept market fluctuation in exchange rates, deducting bank fees caused by their own system failure is a deeply frustrating and customer-unfriendly practice.

Conclusion:
If you can accept the risk of a potentially long and problematic security bond return process, the rental itself was an okay budget option. The vehicle served its purpose, but the lack of customer service and the administrative hassle regarding the refund completely spoiled the overall experience. Wicked Campers needs to significantly improve its bond refund process to meet the terms of its own rental agreement.