We've loved using Whirli over the last year, it's allowed us to experiment with toys that my daughter loved but inevitably got tired of after a month or so. We asked for a voucher from family for her... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very helpful and friendly company. The toy subscription has been perfect for my little one’s exploring phase as he goes from baby to toddler and wants to explore endless items but gets bored of most... Se mer
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Lovely idea in principle, impractical and expensive in practice. We weren't allowed to use the full value of our "tokens" for the first 2 months (something to do with loss prevention), so you're pay... Se mer
We have used Whirli for 3 years and really love the concept. The range of toys is excellent, always clean and in great condition. It really helps when the little ones lose interest fast and also gives... Se mer
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Företagsinformation
Skrivet av företaget
Whirli, The Smart, Sustainable Way to Enjoy Toys - At Whirli, we believe in making playtime exciting, affordable, and waste-free. With our flexible toy subscription service, families can choose from over 1,000 of the latest toys, books, bikes, puzzles and games, musical instruments, outdoors and travel, and baby equipment, all carefully selected from trusted brands. The best part? Everything is delivered straight to your door – and when you're ready for something new, simply swap your items, and we’ll collect them from your home. No hassle, no clutter, just endless fun for your little ones. Why buy toys that only get used for a short time when you can enjoy a constantly refreshed toy box? At Whirli, you’re in control – pick the toys your child loves, let them play for as long as they like, then swap them whenever they’re ready for a change. Whether it’s a baby bouncer for a newborn, a balance bike for a toddler, or the latest educational games, we have something for every stage of childhood. Not only does Whirli help parents save money, but it also reduces plastic waste and supports a circular economy, making playtime more sustainable. Loved by thousands of families across the UK, Whirli is the smarter, greener way to keep kids entertained. Join our growing community today at www.whirli.com and experience a better way to play!
Kontaktuppgifter
Storbritannien
- hello@whirli.com
- whirli.com
4,6
Utmärkt
962 omdömen
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Great experience with Whirli
Whirli have been so great the last 1.5 years (and previous to this when under different ownership). It’s been wonderful for my three kids to play with so many different toys in an environmentally friendly and cost effective way. Postage was easy and customer service has always been efficient. I hope the company continues for many more years so families can experience the thousands of pounds worth of toys we have for a tiny fraction of the cost of the toys! Thank you Whirli!
28 maj 2025
Omdöme utan inbjudan
Svar från Whirli
Hi Sarah,
Thank you so much for your kind words and continued support - it truly means the world to us!
We're especially thrilled to hear how much joy Whirli has brought to your three little ones, and that our service has made things easier (and more sustainable!) for your family. Since coming under new family ownership in July 2022, we've been working hard as a small, independent team to give every family a fantastic experience.
We're committed to making the magic of toy swapping even better, and your feedback keeps us inspired.
Thank you for being part of the Whirli family.
Team Whirli
Have asked repeatedly to cancel my…
Have asked repeatedly to cancel my subscription but they continue to charge my card.
21 maj 2025
Omdöme utan inbjudan
We started using Whirli when our boy…
We started using Whirli when our boy was about 1 years old and a year on, he still loves it. He now thinks all delivery boxes are his toys. We like the variety and how good quality the toys come. Love how we can send toys back in our time frame instead of rushing to send it back when he still enjoys the toy. Recommend it 100%
15 april 2025
Omdöme utan inbjudan
Svar från Whirli
Thank you so much for your lovely review - it truly made our day!
We're so glad to hear your little one has grown up with Whirli and still gets excited when a new box arrives, adorable.
It means a lot to us that you appreciate the variety, quality, and flexibility of our service.
Thank you for being part of the Whirli family.
Team Whirli
Everything is great except for the website
Everything is great, but the website is a bit slow. Also, when I click on an item to view its description and then return to the main page, all the filters I previously selected are gone.
21 mars 2025
Svar från Whirli
Hi Lucy,
Thank you so much for the lovely feedback - we're thrilled to hear you're enjoying Whirli overall!
We really appreciate you flagging the website experience. You're absolutely right - and the good news is we're already working on improvements behind the scenes, including faster load times and fixing the filter reset issue.
Your input helps us make things better every day - thank you again for being part of the Whirli community!
Team Whirli
What a great idea!!
What a great idea. Children get bored of toys so quickly and we were able to send back and get different toys whenever we wanted.
We used for Christmas presents for our children, then when they weren't playing with them any more we swapped for different toys. Was especially brilliant for Tonies characters as they can cost a fortune brand new!
Their customer service is also 10/10 couldn't be more helpful.
Thank you, thank you, thank you!!!
10 mars 2025
Omdöme utan inbjudan
Svar från Whirli
Hi Annie,
Wow - thank you so much for your wonderful review! We're absolutely delighted to hear how much you loved the concept and that it worked so well for your family.
Your kind words about our customer service really made the team smile.
Thank you so much for being part of the Whirli community!
Team Whirli
Svar från Whirli
Hi,
Thank you so much for your 5-star review!
We're absolutely thrilled to hear you've had such a smooth and enjoyable experience with your subscription.
Happy playing, and thanks for being part of the Whirli community!
Team Whirli
We've used Whirli for almost 2 years
We've used Whirli for almost 2 years! What a fantastic company! Great service, great toys! Highly recommend.
20 februari 2025
Svar från Whirli
Hi,
Thank you so much for your wonderful feedback!
We appreciate your support and hope you continue to have a great experience with Whirli!
Thank you again.
Team Whirli
Great idea, bad website
I love the idea of this and it should work really well but the website is so irritating to use. It’s not optimised for mobile (or much better on desktop), when you add filters and then view an item and want to go back to the list of result, the filters are cleared. When searching for something, you can’t click through to view it. It’s a pricey service anyway but adding postage on top means it’s a lot! Wish I loved this more but I won’t be renewing when our subscription runs out unfortunately.
12 februari 2025
Svar från Whirli
Hi Helen,
Thank you for taking the time to share your honest feedback with us. We truly appreciate your kind words about the concept behind Whirli, and we're sorry to hear that your experience with our website didn't live up to expectations.
Your specific observations about the mobile optimization, filter reset issues, and search functionality problems have been incredibly valuable to us. I'm pleased to let you know that we've recently addressed these exact website issues based on feedback like yours. We've improved mobile optimization, fixed the filter reset problem, and enhanced the search functionality to create a smoother experience. We're committed to continuing these improvements as we aim to make our platform even more user-friendly.
Regarding the pricing structure, we understand your concerns about the subscription cost plus postage. We're constantly evaluating our pricing model to ensure we're providing the best value possible while maintaining our high-quality toy collection and service.
If you'd be open to giving our newly updated website experience a try, or if you'd like to discuss your concerns further, please reach out to our team at hello@whirli.com
Thank you again for your candid feedback - it's precisely this kind of detailed input that helps us improve for all our families.
Team Whirli
Love Whirli! Great for kids and their parents
Started using Whirli when my daughter was 6 months old and absolutely love it. It’s just perfect for parents who want their kids to experience different toys and don’t want to constantly buy and give away toys. Their customer service has been exceptional too. Very responsive and accommodating.
20 februari 2025
Omdöme utan inbjudan
Svar från Whirli
Hi Joselyn,
We're thrilled to hear that you and your daughter are enjoying Whirli. We aim to make playtime exciting and sustainable, and it's fantastic to know that our approach positively impacts your experience.
Thanks for being a part of the Whirli community!
Team Whirli
Highly recommend
Highly recommend. What a fantastic company and super fast postage
9 januari 2025
Omdöme utan inbjudan
Svar från Whirli
Hi Katie,
Thank you so much for your wonderful feedback!
We appreciate your support and hope you continue to have a great experience with Whirli!
Thanks again.
Team Whirli
It’s great to try lots of different toys
It’s great for my child to try lots of different toys without having to buy them. Sometimes we keep them for a few months and sometimes we even buy. Mostly however my daughter enjoys playing for a few weeks before returning and trying something new. Would have given 5 stars but some improvements are required on the search facilities of their website.
23 januari 2025
Svar från Whirli
Hi Lynsey,
Thank you so much for your thoughtful review! We're delighted to hear that your daughter enjoys trying different toys and that our service has given you the flexibility to keep favourites for longer or even add them permanently to your collection.
We really appreciate your feedback about our website search functionality. You'll be happy to know we've recently made improvements to our search features to make finding the perfect toys easier and more intuitive! We're committed to continuing these improvements in our search capabilities based on valuable feedback like yours. We'd love for you to experience these updates during your next swap.
It's families like yours who use Whirli exactly as intended - exploring new toys, keeping favourites for as long as needed, and then swapping for something fresh when playtime needs a refresh. This sustainable approach to play is at the heart of what we do.
Thank you for being part of our toy-sharing community and for helping us improve with your valuable feedback!
Team Whirli
Brilliant customer service on the rare…
Brilliant customer service on the rare occasion we've needed to contact them. Such a good range of toys and I love knowing if my son doesn't take to something as I expected, there is no waste - it just goes back and we try something else. Now I've got two children I'm renting some bits for the second time too, with no need to store them in between.
16 januari 2025
Svar från Whirli
Hi Miss C,
Thank you so much for sharing your experience with us! It's fantastic to know that our approach of returning toys instead of discarding them is working well for your family. Your feedback truly motivates us to keep improving.
Thanks again
Team Whirli
Great customer service
I have cancelled my subscription due to a change in my financial circumstances. The team at whirling were extremely quick to respond to my message (within 10 minutes). I appreciated this so much as it limited my stress to the bare minimum. Thank you so much, this is such a good service.
22 januari 2025
Omdöme utan inbjudan
Svar från Whirli
Hi Zoe,
Thank you for sharing your experience. Our goal is to help and ease any stress along the way.
Thank you again for being a part of our community.
Team Whirli
great concept of toys
great concept of toys. ive been using whirli for over a year now. i like the concept of owning less toys and whirli suits our needs. children can be easily bored of their toys and they end up clutter the house so much. my child also loves it whenever a whirli toy box arrives, hes so excited its like christmas every few weeks for him.
10 april 2024
Omdöme utan inbjudan
Svar från Whirli
Hi Elise,
Thank you so much for sharing your wonderful experience with us! Hearing that your child lights up every time a Whirli toy box arrives-like it's Christmas all over again-truly makes our day!
Your review made us light up!
Thanks again
Team Whirli
Fantastic
Great idea, easily to swap toys and purchase at a reasonable price if they become favourites. Keeps the toy box interesting without accumulating too much! Really recommend!
31 december 2024
Svar från Whirli
Hi Kate,
Thank you so much for your fantastic review! It's wonderful to know that our flexible swapping option, combined with the ability to purchase favorites at a reasonable price, is keeping your toy box fresh without adding clutter.
Team Whirli
What an amazing concept and very well…
What an amazing concept and very well executed. We’ve been using Whirli now for just over 3 months and the process has been so seamless. The toys we received were in great working condition and when the kids got bored of them, we simply arranged a swap on the website. What’s even better is they’ll send the new toys to you even before they’ve received the returned toys! It really is like giving your kids new toys but without the wastage in money and a more eco-friendly option!
14 december 2024
Omdöme utan inbjudan
Svar från Whirli
Hi Ashley,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you've found Whirli so easy to use and that the toys arrived in great condition. Our goal is to make swapping toys seamless and eco-friendly for families, so it's fantastic to know we've helped you avoid both waste and clutter.
We especially love that you've taken advantage of our Swifter Swaps feature-its one of the ways we aim to keep playtime as uninterrupted as possible.
We look forward to continuing to bring variety and fun to your children's playtime!
Team Whirli
Highly recommend
I don't know why everyone doesn't do Whirli. It really is the gift that keeps on giving. Our boys adore when the Whirli box arrives from the postman. We get a subscription for their birthdays and then weap up toys from the library. It's great!
6 december 2024
Svar från Whirli
Hi Elizabeth,
Thank you for sharing such wonderful feedback! We love hearing how much joy our Whirli boxes bring to your boys - especially when they're eagerly waiting for the postman to arrive. It sounds like you've found a perfect way to celebrate birthdays and keep playtime fresh, without cluttering your home.
We hope you continue to enjoy wrapping up toys from our library and making special memories.
We look forward to bringing more smiles to your family!
Thanks again
Team Whirli
Svar från Whirli
Hi Chloe,
Thank you for your feedback! We're happy to hear you love our concept and found our delivery service quick. Our goal is to make toy swapping as seamless and efficient as possible.
We appreciate your support and hope to continue bringing you a great experience!
Team Whirli
We love that our house is not cluttered…
We love that our house is not cluttered by toys that have been outgrown and that toys are being reused again and again.
4 december 2024
Svar från Whirli
Hi James,
Thank you so much for your feedback! We're thrilled to hear that Whirli has helped you reduce clutter and keep only the toys that your children truly love. Our aim is to make toy swapping both convenient and eco-friendly, so knowing the toys are being reused and not pilling up in your home is wonderful feedback.
Thank you again for sharing your experience, and we look forward to continuing to help your family play sustainably!
Team Whirli
Poor customer service and not worth the hassle
Have been really unhappy with Whirli. We were bought the subscription as a gift last Christmas. But when we tried to cancel it we were told we would have to buy the toys as we had had them less then 12 months (so we ended up paying for our present) but after that there was no way to cancel it as they said it takes two weeks to process buying the toys. They then auto renewed the subscription and billed to the person who gifted it to us last time which was embarrassing. They then told us they don’t give refunds for subscriptions, even within the normal 14 day cooling off period which seems unlawful.
Poor customer service and no telephone number to call and limited range of toys. Definitely not worth the hassle, I would avoid at all costs.
Update - They have now agreed to refund the subscription but very unwillingly. As their model requires continual interactions with customer service when exchanging toys and customer service is so poor I would strongly recommend avoiding this company.
10 december 2024
Omdöme utan inbjudan
Svar från Whirli
Hi Margaret,
Thank you for taking the time to share your feedback. We're truly sorry your experience with Whirli didn't meet expectations, especially as it began as a thoughtful gift from someone special.
We understand your frustration with the cancellation process and apologize for any confusion you experienced. While our records show your subscription was refunded as a gesture of goodwill shortly after you contacted us on December 9th, we recognize this situation created an uncomfortable moment when the renewal temporarily charged the original gift-giver.
I'd like to clarify that our toy exchange process is designed to be entirely self-service through our online platform without needing to contact customer service. The subscription you received gave you access to up to £120 worth of toys at any time, with the flexibility to swap them as often as you wished.
We've taken your feedback to heart and are reviewing how we can improve our communication, particularly for gift recipients, to make the experience clearer and more seamless. We've already implemented changes to provide better guidance on subscription management and the cancellation process.
While we're disappointed we couldn't make Whirli work better for your family, we appreciate your feedback as it helps us improve for everyone.
Best regards,
Team Whirli
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