Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Se mer
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Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Se mer
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Se mer
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Företagsinformation
Skrivet av företaget
Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.
Kontaktuppgifter
Unit 10 - Old Hall Road, Bromborough, CH62 3NX, Wirral, Storbritannien
- 0800 280 8008
- info@wetrooms-online.com
- wetrooms-online.com
3,7
Medel
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast efficient next day delivery- very…
Fast efficient next day delivery- very happy with service.
15 september 2022
Great service from a good company.
Great service from a good company.
Keep it wetrooms online.
Ashley Lewis
15 september 2022
By my plumber’s suggestion…I ordered a…
By my plumber’s suggestion…I ordered a shower tray and kit for a shower room. Simple task. And it was. My confusion was asking for payment first. Got a code. Then asked for the rest of the information. Then came to payment again? Confused. Followed through with it. Not sure if I paid twice, I called. I was told only one went through. Like this review…a bunch of unnecessary worry…so far, for what was a very simple transaction. Actually, just dropped it to 3 for the continued hassle reviewing my initial hassle. Oh delivery was on time as was stated. Reminds me to check again if I paid twice.
13 september 2022
Svar från www.wetrooms-online.com
Hi Gary,
Thanks for taking the time to leave a review of Wetrooms Online.
I'm understanding that you encountered some complication during checkout, and believe you may have paid twice?
Having checked your transaction I can only see a single, successful payment attempt. No second payment has been made.
If you believe this to be incorrect please contact your card issuer, as we have only received a single payment.
With regard to the actual payment process, and the requesting of verification codes etc (3D Secure), this again is down to the card issuer requesting the extra security verification and is not in the control of Wetrooms Online.
If we can assist any further with your enquiries with your card issuer please do not hesitate to contact us.
Yours Sincerely,
Mathew Whiteley
eCommerce Director
Wetrooms Online.
Excellent advice on the phone
Excellent advice on the phone , really helpful
Quick delivery
2 september 2022
very good and exceptional. will use again when called for.
very good and exceptional all round. Really helped me a lot in being able to get what i needed. Going out of your way goes a long way. Receive the following day as they knew i was in a desperate situation regarding the floor make up. Thank you.
Mick.
7 september 2022
Excellent company!
I found this company from Google when searching for wetroom products online. I found the website very easy to navigate and a vast range of products I was looking for at competitive prices. Before ordering I looked at previous customer experiences here on trust pilot and I got the same experience as all the other positive reviewers. I ordered Tuesday evening and delivered Thursday morning. I got a delivery confirmation phone call from the company Wednesday to confirm they will deliver on the date I received it and thanking me for my order. Very pleasant and professional customer service. Thank you for the excellent service and I will use you again in the future and recommend you without hesitation.
6 september 2022
Great experience
Great experience. Received a call back to confirm the online order and indicated delivery daye
5 september 2022
Quality goods and exemplary service!
Quality goods arrived on time. The customer service was exemplary. A courtesy call was made to inform me the goods had been despatched and further follow up to confirm the goods had been delivered. Thank you
9 september 2022
Have used before
Have used before. Good fast delivery and good items as advertised. Would definitely use again.
26 augusti 2022
Shower former
I ordered my shower tray former.
Wetrooms- online phoned me just before the delivery and thanked me for the order and took on board delivery details and passed them on to courier.Brilliant and caring service.
1 september 2022
Absolutely perfect service from start…
Absolutely perfect service from start to finish. Had an issue with my card and the staff were great.
Once ordered, the item arrived the following day. 5 starts all the way for me
4 september 2022
Great service
Great service, easy to contact, answered query quickly and professional, very helpful.
1 september 2022
Excellent communication with us about…
Excellent communication with us about our delivery and you did so when arranged
Excellent thanks Bridget
1 september 2022
great customer service!
15 augusti 2022
Ordered Friday afternoon and arrived…
Ordered Friday afternoon and arrived first thing Monday morning. Also follow up phone call thanking for order. Very happy
22 augusti 2022
Great service
22 augusti 2022
Great company to use for wetroom trays
Great company to use for wetroom trays. Josh is so helpful when calling.
22 augusti 2022
Great service and very good advice
Great service and very good advice, products purchased were top quality.
19 augusti 2022
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