Bought a Wetrooms walk in shower tray. Parts arrived damaged. Company tried to blame it on building team yet damage was so extensive it would require a lot of effort to manually create that damage... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After ripping out a wet room from a previous owner I didn't know where to start. I spoke with josh who really did explain everything to me, he spent lots of time advising the best product for my... Se mer
Företaget har svarat
Top class service. Order placed 11am Friday, confirmation of order email received within 5 minutes. Order picked and packed, the same day and I received a telephone call, the same evening to say that... Se mer
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the deli... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Wetrooms Online are the UK's leading supplier of wet room materials. We sell everything you need to create a modern wetroom. From wet room kits to showers screens and shower enclosures, underfloor heating to waterproofing membranes and tanking, Wetrooms Online has it all. Our pre-formed wet room shower trays make the installation a quick and easy process, suitable for trade and DIY use.
Kontaktuppgifter
Unit 10 - Old Hall Road, Bromborough, CH62 3NX, Wirral, Storbritannien
- 0800 280 8008
- info@wetrooms-online.com
- wetrooms-online.com
3,7
Medel
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Incredible Service!
Absolutely astounded at the amazing service from Wetrooms Online. We placed our order at about 12h00, and received a phone call the same afternoon to thank us for the business, and to confirm the delivery date. To receive a phone cell (from an actual person!) in this day and age is amazing, and a really nice, reassuring touch. Highly recommended!!
25 januari 2023
Omdöme utan inbjudan
Svar från www.wetrooms-online.com
Hi Kirsty,
Thanks for the great review , we will always try to keep our customers as informed as possible regarding the status of their order. We like to provide a phone call confirmation prior to dispatch to give peace of mind.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Brilliant
Easy to buy, exceptionally quick delivery and a call to follow up. Can’t fault it.
23 januari 2023
Svar från www.wetrooms-online.com
Hi Greig,
Thanks for your order and review, we do everything we can to make the ordering and delivery process as easy as possible .
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Excellent prompt service
13 januari 2023
Gear came quickly
Gear came quickly, good speedy service. However the tanking kit was rubbish, way worse than say a Mapei kit. Not worth the money, pretty annoyed with it actually.
12 januari 2023
Svar från www.wetrooms-online.com
Hi,
Thank you for taking the time to leave a review of Wetrooms Online.
I'm really sorry and surprised to see that you were not happy with the tanking kit you received.
We have literally sold 1000's of these kits and have never had any issues or negative feedback regarding them.
If you had contacted us we could of discussed any issues, and sent out a replacement if there was a issue with the particular kit you received.
If you wish to discuss this further please do not hesitate to give our customer service team a call on 0800 280 8008.
Kind regards,
Mat Whiteley
Operations Director
Wetrooms Online.
Great company to deal with
Easy to navigate website, contacted supplier before ordering to ask questions about the items I purchased they were very helpful and knowledgeable about the products
9 januari 2023
Svar från www.wetrooms-online.com
Hi Kenneth,
Thanks for your review, we will always do our best to guide on the installation process and help you find suitable products which suit your wet room specification.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Great knowledge
Great knowledge , helped me through the process of understanding the installation !
6 januari 2023
Great service reasonable price…
Great service reasonable price delivered very quickly would recommend
Thank you
12 januari 2023
Really quick and punctual delivery
9 januari 2023
Wet Room Former
I cannot yet revue the wet room former as it’s not been fitted yet but it was delivered on time and I was kept informed about the status of my order By phone and email and asked to contact them if I required any assistance.
4 januari 2023
Svar från www.wetrooms-online.com
Hi Norman,
Thanks for taking the time to leave a review , if you have any questions during installation we are always here to help.
Yours Sincerely,
Josh Eichelsheim
Wetrooms Online
Good value and fast delay
12 december 2022
Very fast delivery
Ordered in the afternoon and item arrived next morning. Fantastic delivery given it's the week before Christmas and there are postal strikes!!
16 december 2022
Svar från www.wetrooms-online.com
Hi Duncan,
Many thanks for your review, we are glad you have your products in time.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Excellent service
Excellent service. I wish all companies from your customer care. Thank you
7 december 2022
Svar från www.wetrooms-online.com
Hi Amer,
Thanks for your order , we do our best to make sure customer service is our number 1 priority.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
5star service
Excellent service, great website. But their courier service was 1st class and their app was user friendly.
Couldn’t recommend them high enough.
8 december 2022
Svar från www.wetrooms-online.com
Hi Ronnie,
Thanks for the review, we are glad to hear you are happy with the service.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Svar från www.wetrooms-online.com
HI Allan,
Thank you , it's good to see the courier service delivered your order quickly.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Highly recommended
High quality product at a very competitive price delivered next day. An absolute pleasure to deal with…thank you.
8 december 2022
Svar från www.wetrooms-online.com
Hi Trevor,
Thank you for your review, we carry out regular price comparisons to ensure we can deliver competitive pricing to our customers.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Svar från www.wetrooms-online.com
Hi Steve,
We aim to get orders booked out for delivery as soon as we receive them ,its great to hear our speedy service is working .
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Good quality, good value, great range of sizes
I am very pleased with the shower screens. They are good quality, they fit well, and were delivered within 48 hours of me ordering them. The staff member I spoke to at Wetrooms Online was very helpful. Before phoning I had tried to use the web chat facility and that did not work. I received no response to my question, which is why I phoned them and they were then very helpful.
28 november 2022
Svar från www.wetrooms-online.com
Hi Peter,
Sorry we missed you on live chat, its great to hear you are pleased with your new shower screens and we could assist on you on the phone. Thank you for taking the time to leave a review.
Josh Eichelsheim
Customer Advisor
Wetrooms Online
Mildly pleased
Pleased with service, but supplied a discontinued shower tray at full price and couldn’t give me the technical answers on the product.
2 december 2022
Svar från www.wetrooms-online.com
Hi,
You purchased two AKW Duraform trays, which are clearly listed as 'Clearance Specials'. As such they were priced at £125 each including the drain and carriage, which is well below their full RRP of £200+ per tray.
With regard to your technical questions, we answered as fully and as helpfully as we could, I'm sorry that this fell short of your expectations on this occasion.
Yours Sincerely,
Mat Whiteley
Operations Director
Wetrooms Online.
Ordered Friday
Ordered Friday, delivered Monday, can’t expect any better service than that.
28 november 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.