Wenzel's the Bakers Omdömen 

Wanted a nice cool drink as I'm feeling quite poorly today. Decided to get some mini bites on the side. To quote Deliveroo "they forgot to pack your drink". Absolute joke.

I was incredibly shocked to see that the current Trustpilot score isn't 5* so definitely wanted to say my peace. I love the brand! I've been really happy with everything I've purchased from them and their Belgian buns are the best I've ever tasted. The staff are really friendly too and work incredibly hard - they could give lessons on multi-tasking.

I am surprised by the number of poor reviews on here as I have found Wenzels to be consistently good value and good quality. I tend to order a simple bap or sandwich and its always hand made and good value. Their loaves are also good value and taste much better than the mass produced loaves, and their staff are usually always polite and helpful. Not today though - no brown loaves and a curt rebuttal. Seems they were more interested in restocking the shelves than serving a customer who'd actually arrived in the store..no apology either. Shame. Hope this is just a temporary aberration.

St Alban's wenzels ..I have asked customer service to ask the staff to please put 4 rolls in 4 separate bags as I have arthritis..and I drop food on the floor...last week .they squeezed two rolls in 1 bag and sellotaped the bag so I could not open the bag and eat 1 of the rolls...I am not returning to this bakery again..also .I wanted a particular cake..they did not have any..I am not happy at all..more training is required and make more cakes..

i orders the food they gave the wrong food they gave meats food

Staff to busy talking amongst themselves then serving customers would rather go to greggs

I ordered a white bread sandwich i received a brown bread, I ordered a whoopee and received a pistachio doughnut. I called the Kentish Town shop and had the phone put down on me. Not a care that I might of had a peanut allergy.

Placed an order for breakfast baguettes and some pastries and only received the pastries! Called them and they was positive the baguettes was in the bag! I assured them they wasnt and the bag still had its security seal so it wasnt stolen by driver! No help at all and will not be ordering from them again! Avoid Basildon wenzels!

I have been going to wenzel's for over 6 years now. what I have now noticed when they make up there buggers,they cut up each slice of tomato in hafe. where as cucumber is not. they place them in the sandwich so it looks full.i feel it done i a way to trick the customers. We are not getting your monies worth. spoke to head office and was told that that shouldn't be happening. yet I have visited 4 stores and found it that is the case. it called ripping off the customer.

Wenzels ummies are the worst I have ever tasted. Not particularly soft. Stale tasting. Covered in far too much oil and sugar. Left half of it. Never again.

Very nice and helpful store in Oxhey, Anca the manager is always more than happy to help all customers. I am a daily regular here and always feel very welcomed. Thank you Wenzels

Everytime I do a tgtg bag on a Sunday at borehamwood store what is 445 to 5 collection and it keeps getting changed to 345 to 4 and most people are working at that time so cant get it and need to cancel it.

I bought a ham and cheese toastie, which I asked to be toasted. When I sat down to eat it, one side was toasted, the other side still bread. I also expect the cheese inside to be at least slightly melted otherwise it's not exactly a ham and cheese toastie, but just a glorified ham and cheese sandwich. I don't expect to have to microwave it to melt the cheese, in turn making the bread soggy and no longer toasted. A waste of money in my eyes.

Hornchurch Wenzels. Outstanding. The ladies in here really deserve some applause for there customer service. I have never seen such a group of individuals that actually care for customers. Being able to chat to them is the best part of it, and the bacon roll. Although a bit heavy on the butter!! Haha! I always leave smiling and you just can’t get that anywhere anymore. Thanks ladies.

Why is it that Wenzels cash tills do Not show customer the totting up of charges? Is it so that customers are UNAWARE that the paper bag so kindly offered to assist them to carry their purchase was out of consideration? No, it will cost you 0.5p. As there are no visual signage ANYWHERE, together with non visual sums of till. Customers leave assuming that the bag was given as a consideration, somewhat misleading! Times that to every customer leaving unaware that they have been mislead.

The best bakery Greggs and simmonds are no match staff in Greggs and simmonds are rude and unhelpful dental the staff always helpful and polite except device always

For some time now, ever since Wenzel’s introduced its app, I have been having problems with the loyalty scheme. For several years I collected loyalty stamps on paper cards when buying bread and regularly redeemed them. Since the introduction of the app, however, the stamps have stopped being added to my account.
I have scanned the QR code in the shop and also scanned the QR code from my receipts. On several occasions the app has confirmed that the operation was successful, yet no loyalty stamps were actually credited to my account.
Today, I was told by one of the bakery employees that approximately three weeks ago Wenzel’s staff received an email informing them that purchases such as my £3.25 loaf of bread would no longer qualify for a stamp, as apparently customers are now required to spend a minimum of £3.50 to receive one stamp in the app (which in my case requires buying two loaves of bread).

If this is indeed the new policy, it raises some serious questions. Why was this change not clearly communicated to customers? Why does the app confirm that the QR scan was successful when no stamp is subsequently awarded? And why, when I contacted Wenzel’s by email to complain, was I not given any explanation whatsoever?
Instead, my complaint was effectively ignored. The person who replied to my email did not even have the basic courtesy to identify themselves or sign their name. Absolutely disgraceful customer service.

I have been buying Wenzel’s bread for years, so this is not a complaint from someone who has just walked into one of their shops yesterday. I have been a regular customer and have spent plenty of money with the company over the years.

And unfortunately, the loyalty scheme is not the only thing that has deteriorated. For the last 8–10 weeks, I have also noticed a significant decline in the quality of the bread dough. The loaves increasingly contain large, empty holes running through them. Large holes may be a sign of good quality and a desirable feature in cheese, but in bread, it is simply a sign of poor consistency and bad baking.
When you pay £3.25 for a small round loaf, you have every right to expect a decent and consistent product.
Taking money from customers while quietly making the loyalty scheme less rewarding, failing to communicate the changes properly, and then ignoring legitimate complaints is, in my opinion, a very poor and unacceptable way to treat any Wenzel's customers.

So, as of today, I am done with Wenzel’s. I will no longer be spending my money in their shops.
There are alternative bakeries offering bread at a similar price point, where customers don't have to worry about poorly bonded dough or large empty spaces inside the loaf.
Fortunately, I can spend a quiet weekend baking a few loaves at home. At least then I will know exactly what I am eating — and I won't have to chase a company for the loyalty stamps I was promised.
Very disappointing.
Wenzel’s has lost a long-standing customer.

I’d say 'good luck', but that would be insincere.

What a great service from Malina in edgware station wenzels,i am always hopeful she would be there every time i go to wenzels she has such a can do attitude and never too much to ask for anything, a great asset to wenzels.

All was good I thought. Was waiting for my wholemeal bacon roll. No one asked if I was ok. Then told it was the small bag..I ordered a few items do was aware of this. No other customer in shop. When I got home realised it was a white roll. I am type diabetic so furious couldn't go back no choice but to eat it. I clearly stated I want it in a wholemeal roll. Not assumed

Tried to post on Google reviews but it wouldn’t work so I’ll just copy and paste it here.Based on my visit on 10/08/26

I’m not usually one to leave reviews- however this is not the first time I have encountered this in this shop.on more than one occasion now I have overheard a male member of staff discussing a female member of staff here.on previous visits I would hear disclosure about her personal life or accusations that this female is a liar.once again today I overhead a conversation talking down on this female.its disgusting and unprofessional behaviour- I am unsure on whom the female is but I can confidently say all the girls who work here that I’ve encountered are fabulous workers; albeit the best this shop has.Its a shame really because I frequently visit with my wife and daughter however we will now be taking our business elsewhere as we refuse to support such a narcissistic environment.i hope this is looked into as I’ve heard phrases such as -I’ll make her life hell- and the language coming from these people’s mouths! Just wow!safe to say I did not make my purchase today and hearing this now on multiple occasions has left me disgusted.