Wellaheat Omdömen 57

They have you submit the order before showing all the charges and then any questions to the support email bounce back. Truly a scam. Working to dispute the charge

I thought this company was legitimate, but it is not. When I tried calling the number on the website the call would ring twice and then hang up. I also tried the support number only to have my email bounced back. I notified my bank of the problem because I did not receive my product and was not able to contact the company.

SCAM ALERT!!!!!
I bought a heated vest 2 weeks ago, still waiting.
I managed to contact someone in Customer service but totally rubbish.
DON'T BUY FROM THEM

When I purchased 2 pairs of gloves using PayPal something was weird. It did not return me to the merchant as it usually does. Instead within moments I had two purchases charged to me for five pairs of gloves and two warranties. I immediately called but they said they could not stop the orders and I would have to return them. I complained to PayPal who reported back to me that the second charge was due to some sort of “payment arrangement” I had with the company. I had never dealt with them before. I have had no answer to my questions about the erroneous information given to PayPal. I finally got the gloves feet waiting for 6 weeks and they are not as advertised. They suggest they are rechargeable when they are not.

Honestly, this company are a complete joke! I worry consumers who arrive here to read these reviews have already made the mistake, like I did, of purchasing something from Wellaheat only to realise something is not right.

I purchased a "heated" vest 14 January 2025 based on information on Wellaheat's website, which includes reviews from alleged "verified" customers. I was expecting fast shipping and a premium quality product. Not so...

I did receive tracking information but it indicated my product was stuck in "the port of origin" only God knew where. I left it like this for a while to give a reasonable chance for my item to make its journey to my address. After waiting for over a week I contacted the email address provided in the order information (it's also the email address provided in their terms and conditions of sale). Like everyone else's, my emails bounced back undelivered.

I paid with PayPal, so decided to check my options after seeing such bad feedback on Trustpilot - I was concerned I'd been scammed. I managed to trace another email address for Wellaheat which is provided to help PayPal payers raise issues directly with the retailer (before opening a payment dispute).

I emailed and asked for a full refund and to cancel my order. I was told I could return the item if I still wanted to by the time the item arrived.

It finally arrived 3 Feb. The product was terrible!! Was loads smaller than the size chart information and the heat was non-existent. It just didn't work. I went back to the company to say I wanted to return the product at no cost to me as the item was defective. They said I could return the item for a refund but that as per their terms and conditions I had to pay for shipping. I was incredulous!!

I'll not go into the detail of my next steps but put it this way, I highlighted my concerns about their false advertising, their suspicious reviews on their website and the fact that they were trying to charge me, the consumer, to return a faulty item. The outcome is that I still have the crap product - no idea what I'm supposed to do with it now - but I did manage to get a 75% refund.

I believe that Wellaheat know full well that at least some of their products are terrible and not as described. They most likely (in my opinion) rely on the process for contacting them and returning bad products being so bad that people just put it down to an expensive mistake. It's just too much hard work!

The non-functioning customer contact number is proper dodgy in my view. However, I received no reassurances that it would be fixed. I sent a test email to it a few days ago, just to check and it's still not operating.

i did call customer support, a number in Alabama. nice lady. she sent email, no contact info in it.they were able to somehow look up my order with the order number. the details -after the fact-state the company is in Lithuania..
the review site is a scam, new different socks come to the top. i'm still waiting too. Jan7 order. not a word. support email is bogus , bounces back. where do i commission a cruise missile to head to?
two pairs, just burning my ass not heating my toes.

Like e everyone who has.been saying. I am out of 90 dollars. No communication i believe this is a scam as well. I am so mad
Keep trying no breaks finally received a refund. No thanks to paypal and to think I invest in them

AVOID - Looks to be a scam. Ordered a pair of heated socks, email received stating order is out for delivery, then nothing. No tracking number received, emails to their customer support bounce back undelivered

I ordered a heated gilet on 16/01/25 it’s now 03/02/25 and still not delivered, I have emailed on numerous occasions but they have all bounced back in my opinion it is a scam

I have the same complaint that everyone has. I ordered sox, they took the $, said the sox were out for delivery, than nothing. Emails bounce back and no one answers their service number. I'm going to try to get my $ back.

Three weeks and no tracking number, Customer service line is never answered, Waited on hold over thirty minutes on 3 different calls and they finally say to reach out another way. First they told me my address was wrong and they supplied me with my correct address, they then told me they would expedite the shipment, No tracking # yet. They have lied multiple times and are impossible to speak to anyone!!!

Ordered and paid 3 weeks ago. Nothings arrived. Tried to contact customer services and emails don’t go through. Looks like I got scammed. Really annoyed as I went through a comparison site and ordered from the highest reviewed company

This is SCAM company. DO NOT use

No customer service. Email for service gets bounced back. They double charged my credit card. They use a trading company in the UK to appear as if the product is UK-made, when it's really from Asia.
Vests are horrible quality. Only heats neck area. Battery doesn't last anywhere near as long as claimed. And they are expensive.
Complete rip-off.

UPDATE Feb 19, 2025. 14 days after successfully registering a complaint with my credit card provider, a full refund was credited to my account from WellaHeat China.

I ordered their heated socks Jan 4 and received a "Order out for Delivery" email stating "Quality-Checked, Packed and Ready to Leave Our Warehouse" on same day. 17 days later I haven't received a shipment confirmation or tracking info, I've emailed hello@wellaheat and support@wellaheat, all emails bouncing back as undeliverable. I'm now waiting the required 30 days before I can dispute the charge with my credit card provider.

What out for them offering heated gilets - it is a scam