Webbs Garden Centres Omdömen 300

There was a slight problem with my order which they sorted immediately.Very friendly and efficient
staff - so what more could you ask for.

Webb’s DROITWICH
Took our food order, we got the food and they never approached us again , we decided after we had eaten had waited so long we would avoid dessert just have coffee and leave, I had to go in search of the waitress explained we hadn’t been approached since first arriving she appeared completely uninterested, I ordered our latte coffees then we sat and waited for an eternity AGAIN , it was becoming totally ridiculous , during this time we heard 3 other tables complaining, we almost left but had paid earlier and therefore was determined to get our coffees when they eventually arrived we finished them and left truly awful service.
On leaving we heard a waitress telling the queue there is a minimum wait of 20 minutes ? ours took 40 minutes and even when simple coffees had been ordered it took over another 20 minutes!
Would not recommend ..

Hi we took are daughter here for breakfast today
The young lady at the desk was brilliant great sense of humour her name is Amanda
Amanda seated us and also took are order asked all the right questions about dietary
Food arrived hot and tasty we all cleared are plates
The young lady who brought the food return asking was everything ok her name is Kat
Great service .price affordable .
Will come again thank you also to the back room staff for a excellent experience

Really disappointed with my recent purchase from Webbs online. I bought a handful of things and paid postage for these, days later to be told it had been shipped but that they didn’t have one of the items I’d ordered (which typically had been the main reason for my order). I asked for a refund of postage due to this and I was completely ignored. I would not order again.

Fast response from customer service feom my online order. Damaged item was refunded with no quibbling. Thanks Andy at Webbs

I ordered something online and it had a smudge on it so they offered me a partial refund. Service was fast and the associate was understanding and nice.

I came across some offers from Webbs on the internet by chance . This is the first time I have ordered from them and have to say the process was faultless. In fact I received my items promptly, well packed and not disappointed with the items . I had one additional request on receipt of my goods and webbs were very quick to respond and support .

I can’t praise the customer service I received from Webbs highly enough. It’s the first time I had purchased anything from them. My item arrived damaged. I called up and was told it would be replaced, there was no quibble or anything, I was just asked to send a photo and within 30 mins they had organised a courier to delivery new item and collect damaged one. It’s when there is a problem with your goods that you see the customer service that a company has in place. Webbs’ customer service is brilliant so you can buy in complete confidence which is great in an online shopping world!!!! I look forward to making my next purchase! I highly recommend them.

Another incredible real Christmas tree from Webbs. My partner, dog and I went Saturday morning to get our tree with the members offer (as we do every year) it’s such a fantastic offer and for £31.50 the trees are amazing, everyone at Webbs is so informative, helpful and friendly. We paid for our tree then visited the new dog friendly cafe (thank you for building this!), we purchased more bits and the wonderful till operative who hadn’t served us before asked us if we would be decorating our tree we’d put in the car earlier today or tomorrow, it’s just the attention to detail that keeps us coming back year after year!

We visited the store at Wychbold today and were very disappointed with the whole experience. We arrived early to get a seat in the cafe as we were meeting up with family. Our drinks were ordered and 50 minutes later we were still waiting for them. We asked a member of staff if we had been forgotten only to be told they would be served as soon as possible. I really do think 90 minutes is a ridiculous amount of time to be served. We will not be rushing back.

When I first looked into Lemax and collected a few pieces last year..I wanted to really feel the magic of creating a stunning Village and so I started to browse all information on the internet ..saw a few sites..and then I came across Webbs..What a delightful gem this place is ..so spoilt for choice...love love love it...just simply Beautiful...Thankyou

Unfortunately I had an issue with delivery through no fault of webbs, but thankfully Andy from customer service team was brilliant, they were friendly and responsive, and I now have my item, I will definitely order from them again knowing if there is a problem it will be delivered with straight away

Great customer service .
Unfortunately, I had an issue with an item I ordered but luckily the Webbs Customer Services team were absolutely brilliant in resolving it. The person I spoke to immediately took ownership of the issue and gave me a couple of options for resolution. They were friendly and responsive and they are sending me a replacement straight away. I will definitely order from them again knowing I will be in safe hands.

Ordered a garden arch from Webbs which was unfortunately damaged when delivered contacted Andy at Webbs and a replacement was sent out within a few days. Nice to see a company that deals with customers so well.

Went to Cheltenham branch today for lunch. My husband had fish and chips for a treat, which he said were nice. I had a Turkey sandwich which was a rip off cheap white bread, no other choice, no butter on the bread, and the Turkey covered about half a slice of bread. Cost over £10. Has I wanted half a sandwich I would have said and expected half the cost. Didn’t want to spoil my husbands treat but will not be going there again, a real rip off

Had an issue with a heated hoodie & could not get it to work after reading instructions . Contacted webbs customer service by email & didn’t honestly expect a reply may be for a few days as was sent on a Saturday morning but amazingly received a call & email within the hour . Unfortunately still not manage to get the item to work, was offered an exchange/collection the next Monday But had a follow up email on the Sunday morning to try a different switch on sequence & resolved the issue so no exchange required & item working perfectly 😊
Must say that Andy was so helpful & a credit to webbs , amazing customer service , thank you Andy 👍🏼😊

I purchased a Lemax Christmas Carousel, which was well packed and quickly delivered. Unfortunately it turned out to be faulty on arrival. I contacted customer service by email. Andy responded immediately and arranged to courier out a replacement by next day delivery. The courier also picked up the faulty one too. The replacement works perfectly and I'm very happy with it. The price was excellent too. Overall, an excellent experience from Webbs Direct and I would definitely use them again.

I recently placed my first order on Webbs Direct and the experience was great. I ordered with Webbs because they had the lowest price online for one particular item I needed. Their online range is so good I added some extra items to the order. I had a phone call within a few hours to explain one item was out of stock, but they had an alternative if I was happy with it (I was), and the delivery arrived the next day - super speedy!
Unfortunately one item was broken. I contacted Webbs via email and had a response within a few hours, advising they would send a replacement within a couple of days.
Everyone I spoke to was friendly, helpful and professional. Things do go wrong - the world isn't perfect - but the service I had from Webbs was fantastic and they resolved my issue really quickly.

The initial items were delivered very quickly, unfortunately a manufacturing problem was discovered.
A phone call and follow up e-mail to Webbs Garden Centre were dealt with quickly and efficiently, resulting in the item being replaced within 48hrs.
I couldn't fault their service and will certainly use this company again.

I had a mixup where the item I ordered was not the one that arrived, not that big of a deal, these things happen. However still wanted the original item (Lemax Christmas ornament as a gift) so I messaged the support and within 24 hours someone called Andy got back to be and processed a replacement. I can't fault the service and it took very little on my part to get it rectified.

This is one of the good ones.