Heylo Omdömen 

209
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The caramel granola is fab. Complements Greek yoghurt so well. The seeded bread, best eaten without toasting, but lovely either way. I had a question, answered almost immediately by an excellent c... Se mer

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Betygsatt 1 av 5 stjärnor

Waste of money… I’ve purchased a loaf and two bagels to try them out. They arrived several days later delivered by Royal mail. I tried one bagel and two slices of bread, next morning both bread and re... Se mer

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Betygsatt 5 av 5 stjärnor

Great products when leading a low-carb lifestyle as a diabetic. I love the cinnamon and raisin toasted, regularly eat the seeded bread for breakfast, and the white subs are delicious for sandwiches. T... Se mer

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Betygsatt 5 av 5 stjärnor

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... Se mer

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Företagsinformation

  1. Hälsokostbutik
  2. Bageri

Skrivet av företaget

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

209 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(209)

56 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

this company would not repost

this company would not repost due to return by delivery company even though I said we will pay the cost so we lost £40 as its company policy not to repost I don’t think this is right that a company can keep your money or goods to the value I will be contacting trading standards

29 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, Thanks for reaching out about this issue. We’re sorry to hear that you were disappointed. It is our company policy to replace or refund any items lost in the post. But unfortunately, we're unable to repost orders that were placed with an incomplete or incorrect address. This is a food safety standard we legally need to follow since our products are perishable food items.

Unlike non-perishable goods, food products that have already been in transit cannot be resent due to strict safety regulations. We take food safety incredibly seriously to protect our customers.

Our system automatically processes orders using the address provided at checkout, and we do send confirmation emails asking everyone to verify their details before shipping. As a goodwill gesture, we'd like to offer you a full refund. We truly want to help where we can while still maintaining our food safety standards. Please get in touch with our Customer Services Team if you’d like us to proceed with this.
Kind regards, The Heylo Team

Betygsatt 1 av 5 stjärnor

Send Moldy products. Never gave refund


Sent moldy products 📦. Even with 5 days left on the Best before date.

Gave Heylo a go as they had good delivery speed. Honestly normally use another company

Bas experience. We opened box and immediately noticed mold ontop of the new products. We took photos and my partner binned the entire box. Very disappointing as we were taking to center parcs for weekend.

We requested a refund. And they have just given us a partial refund (fraction of binned products cost) which is why I'm leaving this review. I don't know if it's a mistake on their part as its Sunday now. Either way sounds like a company that messes around at this point so leaving a review.

Il now have do a charge back with my bank.

SL5 0UB.

24 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi,
Please accept our apologies for any misunderstanding as we guarantee a minimum of 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. We can’t ID your order from these details, but please let our Customer Services Team know at heretohelp@weareheylo.com which items you are requesting a refund for and they’ll sort that out for you.

We’re also sorry to hear there was a problem with your bread. The science of low carb bread is still relatively new, and although we put a lot of resources and expertise into our products they can be occasionally susceptible to shortened shelf life, depending on the conditions exposed to in transit. However, we investigate every incident thoroughly and will always make sure the customer has a refund or replacement if there is any issue.
Kind regards,
The Heylo Team

Betygsatt 1 av 5 stjärnor

After trying some of the low carb bread…

After trying some of the low carb bread in the US I was really happy to find similar bread at home in the UK. Nevertheless, the taste was very disappointing. Each slice has a really odd consistency/texture and the taste and smell made me feel slightly bilious! The rolls are a little better but no patch on some of the brands I tired in the US. I also bought the wraps which were probably the best of the bunch but even then, the smell and taste were not for me however much I wanted to like them and I found myself forcing it down and not wanting to eat it again. From frozen? Equally awful and almost cheese like in taste……For the money, a no from me as someone that is deep into my Keto.

24 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, We're sorry to hear that you didn't enjoy Heylo bread as much as many of our other customers. We thank you for giving it a try. If you feel there was any issue with the quality of our bread, please don't hesitate to get in touch at heretohelp@weareheylo.com. Kind regards, The Heylo Team

Betygsatt 5 av 5 stjärnor

Very tasty

Very tasty, surprisingly filling and a great addition to a low carb diet. The cinnamon and raisin bread was a gorgeous substitute for hot cross buns.

25 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

It makes our day to hear this! 💖Thanks so much for sharing! x

Betygsatt 5 av 5 stjärnor

Really good products and company

I have tried different brands of low carb low calorie bread products. It has taken me some time but I have found that Heylo breads are the tastiest and it has really helped me to keep my weight at a healthy level without having to give up everything I enjoy!
The size of the slices of bread were a bit of a surprise initially, but they are actually very filling. I love the brown bread and the white rolls, and am just about to try their wraps and bagels.
Their customer service is really good- prompt responses , very friendly. I haven’t had any cause to complain - I had to get in touch due to an error I made.
I am very happy with this company and will definitely be continuing to purchase their goods.

20 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, We're so happy to hear that HeyLO! bread is working well for you.😊 Thanks very much for sharing. Kind regards, the HeyLO! Team x

Betygsatt 5 av 5 stjärnor

I ordered the bundle

I ordered the bundle. All of it tastes fantastic! Will definitely setup a subscription order. Amazing stuff!

7 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, It makes our day to hear this! :) Thanks so much for sharing x

Betygsatt 2 av 5 stjärnor

massively overpriced

The bread is fine but massively overpriced, particularly when you are just ordering one loaf as a test to see if you like it. Having considered the options, I think I won’t be buying any more, simply cutting down my carbs will be significantly less expensive.

3 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, Thanks for your reply. Our premium ingredients for keto bread are more specialised than needed for regular bread, and the development process is more in-depth. However, as we grow as a company and benefit from economies of scale, we're hoping to pass savings on to our lovely customers. Kind regards, The Heylo Team

Betygsatt 5 av 5 stjärnor

Great low carb bread

The products are very good and enable me to have the convenience of rolls or wraps but keep my carbs very low. The customer service is excellent, I really recommend Heylo. A well run company with excellent products.

3 april 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, It great to hear that you're enjoying Heylo rolls and wraps. :) :) Thanks so much for sharing x

Betygsatt 4 av 5 stjärnor

Solves bread cravings

It’s not the same as normal bread. However bread is a delight to have when on keto diet. I prefer the seeded loaf. Would prefer if price was lower, very expensive.

30 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Low carb bakery

I have found Heylo an excellent company to deal with, ordering is very easy & the speed of delivery is exceptional. All questions that I have had have been dealt with promptly with a quick email response to solve my issues.
I have tried all their bakery products & in my opinion they are better than other low carb companies breads etc. My favourites are the bagels - split, toasted & topped with a variety of sweet or savory low carb spreads. I am also very fond of the pizza bases although I tend to use them more as a pitta bread - again lightly toasted, halved & opening the 'pocket' in order to fill it with hot chicken or beef & salad with tzatziki! although I have used a variety of other fillings. The wraps are used in similar ways & I struggle to accept they really are low carb!
I have tried all the different Granola's, they are all very tasty but my favourite is the Honeycomb which is now my daily treat at the end of the day, a small portion with some flavoured Quark is enough to meet my need for something sweet without adding lots of carbs.
The breads & rolls are all tasty but I prefer the items mentioned above as I am not a sandwich person, the texture is a little different to normal breads for me but I really enjoy the seeded loaf toasted with melted cheese!
I highly recommend Heylo & I am now a regular subscriber so I don't risk running out of my favourite items.
Thank you Heylo for helping me on my weight loss journey.

15 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, Thanks so much for leaving such a fab, detailed review! Your pitta's sound delicious - we sometimes use the pizza bases as pitta breads too! It's great to know that Heylo items are working well for you. Thanks again! x

Betygsatt 5 av 5 stjärnor

These products are my absolute…

These products are my absolute saviours, so many ways to use them while keeping carbs low. I always keep a stock of them in the freezer .

21 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

This makes our day to hear! It's fantastic to hear that Heylo breads are working so well for you. Thanks very much for sharing x

Betygsatt 3 av 5 stjärnor

Heylo Low Carb {NOT} Granola

Heylo Low Carb Granola. Firstly, it is NOT granola. Although the packet states "Baked granola clusters", there are no clusters, it is just muesli: good quality muesli but muesli all the same. I ordered a 3-pack bundle - honeycomb, caramel and cocoa. The first two tasted the same. Disappointed.

3 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, We're sorry to hear that you didn't enjoy the granola as much as many of our other customers. If you feel there was a quality issue, please don't hesitate to contact our customer service team and they'll be happy to help. Kind regards, The Heylo Team

Betygsatt 5 av 5 stjärnor

Diabetic on Insulin

Fantastic service, prompt replies and easily solved. The products are amazing. I am a diabetic taking insulin, I also have an implant and are monitoring my sugar levels and these products hardly effect my blood levels.

19 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

We're thrilled to hear that Heylo breads are working so well for you. It means so much to hear this. Thanks very much for sharing x

Betygsatt 5 av 5 stjärnor

This products are a game changer

This products are a game changer! Taste really good and keep you full for longer. Im on low carb diet and I was really craving bread so this is perfect solution.
Delivery slow with Royal Mail but bread still arrived in really good date

18 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Let us start with the elephant in the room…

Let us start with the elephant in the room. You will hear all over that this is exactly like bread. To me this isn't *exactly* like bread. There is a faint tang to the items I have ordered that you don't get with regular bread. A bit like mild marmite to me - no problem I like marmite.

That said, it is damned close to full carb bread. It isn't the same delusion I feel "Keto people" who claim Cauliflower tastes like anything but cauliflower are suffering (it really is cauliflower to me no matter how you dress it up). This IS delicious bread. I have enjoyed them far more than the almond flour, coconut flour, 90 second microwave etc items I have made at home and all of which have disappointed. The texture is there, especially in the sub rolls. It is very good at not spiking me having a slice with breakfast - too good in fact I have been hypo territory the last 2 mornings vs my usual no sugar wholemeal which I need to adjust for. This isn't so much a lifestyle choice to lose weight as a necessity as a diabetic and it is one I can live with long term.

Very impressed. Slightly pricey but worth it. Don't hesitate for a long time like I did. It is lovely to have a slice or two back in my diet without worrying if I can afford it glucose wise.

15 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, Thanks so much for sharing. It's wonderful to hear that you're enjoying Heylo bread and that it's working so well for you. x

Betygsatt 5 av 5 stjärnor

I just love Heylo products particularly…

I just love Heylo products particularly the bagels and the gorgeous chocolate brownies. They have helped so much with my low-carb eating after my Type 2 Diabetes diagnosis. By using products like this I've managed to lose over 4 stone in a year so thank you!

17 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, This makes our day to hear this! We're thrilled Heylo goodies are working so well for you. Thanks very much for sharing x

Betygsatt 1 av 5 stjärnor

Absolutely dreadful

Absolutely dreadful. A very clever marketing scam
Each slice is half the size of a normal slice and yet the loaf is 4 times the price. So if you calculate by weight, it is 8 times the price of a loaf of bread from the supermarket.
The white bread and rolls are rubbery and chewy. Leave a horrid taste in your mouth.
The whole meal seed loaf was hard and inedible and went in the bin.
I understand for special dietary needs but certainly when you compare calories, it's no different.
The whole thing is a huge marketing scam, selling a poor quality product, which tastes awful. To add insult to injury the postage cost is high too.
As it was my first order, the booking said I'd get free rolls and free pizza bases. Only one of them was included.
Save your money. Too many people buying this rubbish after seeing adverts pop up

I can’t wait NOT to order again

15 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, We appreciate your feedback and are genuinely sorry you didn't enjoy your Heylo items as much as many of our other customers.

The high protein and high fibre content of Heylo slices makes them very filling, so they are a smaller than regular bread. However, many of our customers find this to be a good size both in terms of the low carb count and not being over-filling.

The main reason people choose Heylo bread is for the super low carbs; for example, our Lighter White slice is 1g carbs vs 22g carbs in a Toastie slice And only 39 calories compared to around 95-100 calories in regular bread. Our premium ingredients do cost more than standard flour, which affects pricing, but as we grow we'll be able to pass on the savings that come with being a larger company.

Regarding the free items - they're available for orders over a certain value, which may explain why they weren't both included. Please let our customer service team know if you feel there was an error here.

Please also let us know at heretohelp@weareheylo.com if we can assist you further. Kind regards, The Heylo Team

Betygsatt 1 av 5 stjärnor

Far too over priced

Far too over priced. Was shocked when the bread came only 300g per loaf compared to a standard loaf 800g. Worked out £13.57 for two loads delivered from the website.

10 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, Thanks for your feedback. As a small. growing business, we appreciate all comments from customers that help us improve.

In order to achieve such low carbs and high protein in Heylo bread, our premium ingredients do cost more than standard flour, which affects our pricing, but we are constantly working to provide better value as we grow.

Please let us know at heretohelp@weareheylo.com if we can assist you further. Kind regards, The Heylo Team

Betygsatt 5 av 5 stjärnor

First order but will definitely not be my last!

I had my first order this week and tried the cinnamon bread, the brown bread and the seeded bread.
I used to buy another seeded loaf which is no longer in production so tried this as a replacement. Although more than twice the price the seeded bread is very good. Nice thick slices with many fewer carbs and lower calories than my previous bread. A good replacement so I will buy again.
The brown bread is soft and will probably make good sandwiches. I haven’t eaten ‘sliced’ bread for 8 years or so, so this a novelty for me! I doubt I will buy this often as I don’t tend to eat sandwiches.
The cinnamon bread is delicious. A very nice lower carb treat. Although this is not very low carb it’s more satisfying than its ‘full carb’ brothers.
Yes, I will buy from Heylo again.

5 mars 2025
Omdöme utan inbjudan
Logotyp för Heylo

Svar från Heylo

Hi, Thanks so much for your comments. We're thrilled to hear that you're enjoying Heylo bread and that it's working so well for you. 💖 If we can help with anything further, please let us know at heretohelp@weareheylo.com Kind regards, The Heylo Team

Betygsatt 4 av 5 stjärnor

A good selection of low carb options…

A good selection of low carb options for breakfast, lunch and snacks. The prices are reasonable and the quality of the products are good. They obviously don't taste quite the same as high carb/sugar options but its still nice to have a little treat without spiking blood sugars. I am working my way through their listed options. Have tried the Granola, breads, rolls, crackers and brownies. Have enjoyed all of them. Delivery is reasonable by Royal Mail.

1 mars 2025
Omdöme utan inbjudan

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