We-Vibe is a company that refuses to communicate with customers! The order was incomplete, possibly used. Instead of returning the missing items with apologies and compensation for emotional distres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought the Moxie+ solely for its long distance features. However this does not work at all, keeps disconnecting and when it connects for a second it freezes the second partner tries to control via app... Se mer
Företaget har svarat
The vibrations weren’t strong enough. I repurchased the original for years and was hesitant to try this new model. I use it on my clit normally as I don’t orgasm through vaginal stimulation and the ol... Se mer
Företaget har svarat
I’ve bought a few items from WeVibe, and so far I’ve loved every product!! The Bluetooth component is amazing for long-distance relationships and helps us feel closer together even when far away. It’s... Se mer
Företagsinformation
Skrivet av företaget
We-Vibe operates for one simple reason: To deliver enhanced pleasure with innovative vibrators and sexual stimulation accessories. Experience our products.
Kontaktuppgifter
Otto-Ostrowski-Straße 5, 10249, Berlin, Tyskland
- care@we-vibe.com
- we-vibe.com
3,3
Medel
299 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No issues receiving the item
No issues receiving the item. I’d say the quality of the vibrator is mid tier -I’ve had better and worse. So solid for the cost
9 april 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Not the best quality/poor customer service
Not only does it take a long time to get a response (or no response) from We-Vibe's customer service if you have a question about a toy, but the toys I had gotten had connectivity issues and overall just couldn't even make me feel good or finish. Totally unsatisfying and disappointing, will be avoiding this company in the future. Just go with Lovense instead.
5 december 2025
Omdöme utan inbjudan
Svar från We-Vibe
Hi there,
Thank you for taking the time to leave a review.
We are sorry to hear you had trouble with one of our products.
I can see there is no order linked to this review so we are unable to contact you directly regarding this matter.
Please know that all We-Vibe products are covered by a 2 year warranty. Please fill out the warranty form on the website and a member of our team will be in touch to resolve this for you.
As this is the busiest time of the year, we aim to get back to our customers within 5 days so we appreciate your patience.
Sorry for any inconvenience caused.
Kind regards,
We-Vibe Customer Care Team
Useless
Bought the Moxie+ solely for its long distance features. However this does not work at all, keeps disconnecting and when it connects for a second it freezes the second partner tries to control via app. Because of this the product (which is expensive) is useless to us. Tried all the troubleshooting options, with no luck. When reading reviews online it seems this har been an ongoing issue for many years but we-vibe is not fixing the problem. Worth looking into other options for long distance play.
3 december 2025
Omdöme utan inbjudan
Svar från We-Vibe
Hi there,
Thank you for taking the time to leave a review.
We are very sorry to hear you are having trouble with the long-distance feature on your Moxie+.
Please note this product is under warranty for 2 years.
As your order information has not been linked to this review, we are unable to contact you directly. However, we would advise you to fill out our contact form on the link below, and one of our team members will be happy to help resolve this for you.
https://www.we-vibe.com/us/warranty
Kind regards,
We-Vibe Customer Care Team
Fastc efficient service
17 november 2025
No cancellations for fraudulent orders.
This is, quite literally the worst company that I've had the misfortune of ordering from in this decade. Their ordering system experienced a backlog of some sort while I was placing an order and their system told me that my order failed, so I waited 10 minutes and tried again. In that 10 minute window I received no confirmation email, no charge on my bank account, and an error message on the computer screen telling me that my order had failed. Ten minutes later I tried again, using Google Pay. Miraculously, that order went through perfectly. And then I received a confirmation for the first order. Now customer service says they don't offer cancellations, and I have to wait until the orders arrive and return them if I want a refund. This should not be allowed in the modern era, and I will never do business with these people again. Great way to ruin the holiday season - lie to customers about the success of their orders so you can steal money from them and refuse to honor cancellation requests.
22 november 2025
Omdöme utan inbjudan
Svar från We-Vibe
Thank you for taking the time to leave a review.
We are very sorry to hear that this happened, we have passed this onto our Tech Team to see if we have experienced any system issues.
You have not provided an order number and we can not find any contact from a customer with your name so we can not contact you directly about this. If you would like to discuss this further please contact us at care@we-vibe.com with Trustpilot in the title.
Kind Regards
We-Vibe Customer Care Team
No customer service, no cancellations allowed, processing broken
We were attempting to purchase a single replacement charging cable. The payment processessing system stalled out FOUR times. We finally got one order to go through using a phone and Google Pay, but ten minutes later all of the other orders made it through and we were charged for all of them. I cancelled immediately, using the contact us form, and the AI, and a direct email, but all of the duplicate orders shipped early today. I sent more cancellations immediately, but the automated emails say it'll be 5 - 7 business days before they even bother to reach out, by which time we will have recieved the item. There is no phone number for this company, and no way to speak with an actual person, so we will be charging back the order. We are unwilling to pay for four copies of an item due to broken payment processing systems. DO NOT USE THIS COMPANY UNLESS YOU DON'T VALUE YOUR TIME OR MONEY.
22 november 2025
Omdöme utan inbjudan
Svar från We-Vibe
Hi there,
Thank you for taking the time to leave a review.
We are very sorry to hear this happened to you when placing your order. This could be due to a number of reasons such as Wifi connection, cookies. etc.
We can see only two orders went thorough so would recommend rejecting the unwanted parcel on delivery and it will be returned to us automatically for a refund.
We have now contacted you directly to advise you further and to help you return your unwanted items for a refund.
Kind regards,
We-Vibe Customer Care
Great customer service
Great customer service. They get back to you really quick and are polite and helpful. I had an issue with my device and they were able to replace it with the warranty. Thank you!
27 oktober 2025
I love my WeVibe
I love my WeVibe. Brilliant, robust vibrator, that hits the spot! Well done WeVibe for creating such a well made product.
30 oktober 2025
No communication...
Order taken and paid for then.... Nothing! Two weeks later and I've tried email, Instagram no replies. Tracking link in email broken. Tracking from website states order in process. Also that orders placed cannot be cancelled! Going to give it another week before contacting PayPal to obtain refund.
They are quick enough to send marketing messages and this review request...I can't review a product I've not received!
EDIT After my reply to the email below. I confirmed with them that I'd still had no refund and had to wait while they investigated. I did get my refund but had to leave this review to get their attention! I would not recommend this company
26 oktober 2025
Svar från We-Vibe
Hi there,
We are very sorry to hear you have not received communication from us.
We have unfortunately, not received any communication from you either.
Your order was cancelled and refunded due to unavailable stock. The refund should already be with you.
We have emailed you directly to resolve this matter.
We are sorry for any inconvenience caused.
Kind regards,
We-Vibe Customer Care
never recieved
16 juni 2025
Svar från We-Vibe
We are sorry to hear that you did not receive your order, we can not see that you have contacted us about this.
We have checked the tracking and the order is on its way back to us as the address was incorrect.
We have now contacted you directly to get this resolved.
Kind Regards
We-Vibe Customer Care Team
the bullet does amazing but the sync…
the bullet does amazing but the sync doesn’t hit my clit how i’d like it to.
18 juli 2025
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
Kind regards,
We-Vibe Customer Care Team
Doesn't do anything for my wife.
Doesn't do anything for my wife. Way overrated and overpriced.
1 juni 2025
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
Kind regards,
We-Vibe Customer Care
Purchased We Vibe In Sync specifically…
Purchased We Vibe In Sync specifically for use with partner. Neither of us liked it: it was hard and there wasn’t a lot of room for partner to insert himself after device was inserted.
25 oktober 2025
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
Kind regards,
We-Vibe Customer Care
Not strong enough!
20 augusti 2025
Svar från We-Vibe
Hello,
Thank you for taking the time the leave a review.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
Kind regards,
We-Vibe Customer Care
Discretion is Key
I really appreciated the discretion so I kept my business mine.
All the info in the FAQs and other reviews instilled confidence in my purchase.
I don't remember finding a way to track my product on its way to me so if that could facilitated by you, that would be grand!
30 augusti 2025
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
Once dispatched, an email is sent to you and includes the parcels tracking information.
If not in your imbox a few days after purchase, please make sure to check your spam/junk box.
Please feel free to contact us directly if you have any problems with your delivery.
Kind regards,
We-Vibe Customer Care
Well I had a problem with an order
Well I had a problem with an order. It wasnt super fast but they too care of the problem totally, Thats what a good company does,
27 februari 2025
Svar från We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear you are having trouble with your item.
We-Vibe products come with a 2-year warranty.
Please follow the link below to complete the warranty form and start the process to receive a replacement.
https://www.we-vibe.com/us/warranty
Kind regards,
We-Vibe Customer Care Team
Love my toy best investment ever!
27 oktober 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.