waudog.com Omdömen 

145
•
TrustScore 3.5 av 5

3,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I purchased a rolled leather waudog lead for my 52 kilo Curly Coat Retriever over 12 years ago. It was the best lead I'd ever had and is just starting to wear out, so I wanted to replace it. I was... Se mer

Betygsatt 4 av 5 stjärnor

Jacket is practical and cute and does it's job of keeping my short-haired young rescue (who saw snow for the first time yesterday!) warm. Not 5 stars only because it takes a long long time for me to... Se mer

Betygsatt 5 av 5 stjärnor

Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructiv... Se mer

Betygsatt 1 av 5 stjärnor

Terrible quality. Bought the big sturdy leash and collar for my puppy Golden Retriever. It broke at the seem within two months. Company responds with ‘warranty only applies to hardware’. With the pric... Se mer

Företagsinformation


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

145 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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3,5

Alla omdömen

(145)

17 omdömen under de senaste 12 månaderna

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Betygsatt 2 av 5 stjärnor

This jacket seems well made but is…

This jacket seems well made but is paper thin and will not keep our dog warm in any way. This was the most expensive jacket we’ve ever bought for her and unfortunately the most useless in terms of warmth.
It’s a pretty colour but that’s really it.
My first order was also lost so it took 2 months to receive it and now it’s too cold for her to even wear this one.
Customer service was great however and did their best to send out a replacement ASAP.

20 november 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Alicia,
we are sincerely apologizing for the inconvenience again!
We are trying hard to solve the issues with your order. Please let us know if you are satisfied with the solution we provided.
If you would prefer to speak on the phone, please leave us your number or call us at +18888143144.

Betygsatt 4 av 5 stjärnor

I love the color and the style but it…

I love the color and the style but it is a bit large. I measured my dog and ordered accordingly, even so the coat is very loose around her waist area. I know she has a large chest and that might be the problem as that measurement counted in picking the size. I will try to adjust by sewing some darts in for her.

16 november 2021
Betygsatt 4 av 5 stjärnor

Good but could be perfect!

Jacket is practical and cute and does it's job of keeping my short-haired young rescue (who saw snow for the first time yesterday!) warm. Not 5 stars only because it takes a long long time for me to figure out how to hold her and get the zipper to zip. Wish the zipper were larger and easier to navigate with a squiggly pup!

16 november 2021
Betygsatt 5 av 5 stjärnor

I bought two of the same coats

I bought two of the same coats, size xs and s. Both fit the dogs they were intended for perfectly. My tiny Yorkie males private parts stir clear of wetting the coat. A BIG plus!! The zip front is a whole lot better than Velcro. My only advice is to leave a little more material under zipper so hair doesn’t get caught. Easy to protect from, but might be hindered by an active puppy. I will certainly order more of them. Lightweight, yet very warm. My Yorkies approve….I wish I could post a pic. but see no way to do so. I chose the reversible aqua blue and black. Gorgeous

12 november 2021
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Svar från waudog.com

Dear Customer!
Thank you so much for your review. We are very pleased that you are satisfied with the product received.
We will be very grateful if you could send the photos and the videos to our email : customer.support@waudog.com

Betygsatt 5 av 5 stjärnor

Top coustumer Service!

Great company, Fully understanding and always in communication!

Great Service

4 november 2021
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Svar från waudog.com

Dear Julio,
thank you for your feedback!
We are happy to welcome you and your pet to our WAUDOG family!
Thank you for being our customer!
Sincerely,
Waudog

Betygsatt 5 av 5 stjärnor

Dog Collar

I ordered a dog collar from Waudog and absolutely love it! Soft leather, good quality, and strong enough for my german shepherd. My order took a while to ship but the wait was worth it. Thank you!

2 november 2021
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Svar från waudog.com

Dear Customer!
Thank you for your review. We are so happy that you love our product! We hope your german shepherd enjoys her/his new collar.
Thank you for being our customer!
Sincerely,
Waudog

Betygsatt 5 av 5 stjärnor

THOROUGHLY Satisfied!!!

I Was not expecting the quality to be as high as they turned out to be! The products arrived quickly considering the times we’re living in. Material, craftsmanship and overall appearance was top quality. Was not like cheap “made in China” products. I will definitely be following this company’s product line as well as referring them to friends and coworkers. All of my dogs and one cat have not had any issues. I showed my vet today and she was very interested in getting some collars from WauDog. I look forward to showing off the collars when I take my dogs to the dog park!

A complete 10 out of 10 stars! You will not be disappointed!

2 november 2021
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Svar från waudog.com

Dear Customer!
We are so pleased to read such satisfying words about our product.
We welcome you, your dogs and a cat to join our big Waudog family!
Thank you for purchasing with us and recommending us to other people.
Sincerely,
Waudog

Betygsatt 1 av 5 stjärnor

Poor customer service experience

Waudog or Collarcom inc
It takes at least 3-4 days for a representative to respond with my emails. I tried calling the number (+1 929-999-2138) on their website multiple times but no one is answering the phone. I received the items of (2 lightweight airvest jacket) for dog almost a month of placing it. (from Vegas) Also, another extra from Ukraine. I only ordered from their website. Just confusing. I had to reach out to them for clarifications. I emailed the company after four days of not receiving a tracking number and was told there has been some delays with the shipment. They offered me a 10% discount for future purchase but I'd rather have it apply on my existing order which they did. Here I am again trying to communicate with the company for a request of exchange with one of the items. It was small for my yorkie terrier. It has been 6 days and never received a response from them.

On the other hand, I would rate the the airvest 5 out 5. It is indeed lighweight, colorful, reversible, warm and comfortable for my other dog. He wears an inside fleece sweater and airvest as the outer jacket. It does not have a leash hole so I had to sew a hole in the back. I had to order 1 size up for both of my dogs. I would like to recommend the product. However, it is such a disappointment when it comes the customer service.

30 oktober 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Customer!
We are glad that you like our jackets and are terribly sorry for this situation with returning the product. We have already reached you through the e-mail and are currently solving the problem.
We understand and fully bear the responsibillity for the situation happened. Please, accept our apologies for any inconvenience we might have caused you. We hope to serve you better in the future.
Sincerely,
Waudog

Betygsatt 2 av 5 stjärnor

Size doesn't match with size guide

Size doesn't match with size guide - way too small. Poor comminication, had to wait a week for responses.

30 oktober 2021
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Svar från waudog.com

Dear Customer!
Thank you for purchasing with us. We are sorry, that the product didn't fit.
We are currently working on the size guide, so that it was easier to choose the correct size. We have already contacted you and now are processing the return.
Please, accept our apologies for this issue.
Sincerely,
Waudog

Betygsatt 4 av 5 stjärnor

The items really good

The items really good, I love it. I recommend you when will you do shopping pay for the delivery express. Really nice collars

27 oktober 2021
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Svar från waudog.com

Dear Customer!
Thank you so much for your review! Such words make us understand that we do everything well and move in the right direction.
Respectfully,
Waudog

Betygsatt 1 av 5 stjärnor

Placed an order for 2 collars on…

Placed an order for 2 collars on September 21st and am still waiting for them to ship.

9 oktober 2021
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Svar från waudog.com

Dear Customer!
We apologise for a long delay. The product you ordered was in a great demand, so we had to send your order separately in two different packages. We have checked the information on your order and we see, that it has already been delivered to your address. We are terribly sorry for this situation and still hope you enjoy the collars.
Sincerely,
Waudog

Betygsatt 1 av 5 stjärnor

Item is taking longer then it should

Item didn’t show up on time smd LOL

7 oktober 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Customer!
Please, accept our apologies for the delay. We see that your order was delivered to your address and we hope you like the product itself.
Once again, we are sorry for this issue.
Sincerely,
Waudog

Betygsatt 4 av 5 stjärnor

Good jacket

Although there was a delay in my package arrival, soon after my low review, I did receive the package and had a good reply from Waudog.com to help me with the return. The jacket is great but the size was just a little tight for my puppy so am still waiting on an update on the delivery of my order.

4 oktober 2021
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Svar från waudog.com

Dear Customer,
We have already contacted you and solved the problem. Please, accept out appologies for the delay.
Sincerely,
Waudog

Betygsatt 1 av 5 stjärnor

I ordered an orange dog collar for…

I ordered an orange dog collar for FALL. A day AFTER I ordered it, then I was told that it would be delayed. I STILL have not received my collar. I'm so annoyed. Hopefully it's a nice collar.

In response to your reply….It arrived over a month later and you know it, so please don’t pretend like it arrived on time as your reply is leading others to believe. Please at least be honest. In addition, the collar was very cheap and flimsy when it did FINALLY arrive!

28 september 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Customer!
We have checked the information on your order and we see that the collar has been already delivered to your address. We hope you are satisfied with the product.
We are terribly sorry for the delay and hope to serve you better in the future.
Sincerely,
Waudog

Betygsatt 5 av 5 stjärnor

It works wonderfully!!

It works wonderfully!!! I will say I was doughtful that it would glow! love the lock on the collar very well made.

13 september 2021
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Svar från waudog.com

Dear Customer!
Thank you for a 5-star review. There is no better thing for us than the satisfied customer.
Sincerely,
Waudog

Betygsatt 1 av 5 stjärnor

Never received product

Never received product. This site is a scam.

2 september 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Customer!
We have checked the information and we see that your order was delivered to your address on September 8th. Please, check the tracking number in your order.
Let us know if you have received the collar. If not, we will send the product to your address once again.
Sincerely,
Waudog

Betygsatt 2 av 5 stjärnor

Like the products… but order from chewy

Like the products… but order them from chewy if you want them in a timely
Manor.

I loved my glow collar and leash that I ordered from chewy.
Went to the website and ordered another set, this time harness, collar and leash, all with the metal claps. I’ve received the leash. Allegedly the collar and harness are coming from the UK and the tracking didn’t appear promising.

Maybe once I receive those I’d up the stars. But for $80… no confirmation emails, until after I reached out…. Stick to ordering waudog from chewy.

27 augusti 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Customer!
Thank you for your review. We are glad that you like the products.
We have checked the information and we see that the order was delivered to your address.
Please, accept our apologies for the delay
Sincerely,
Waudog

Betygsatt 4 av 5 stjärnor

I love the collars we got for our dogs…

I love the collars we got for our dogs - they are perfect! ONE thing that could be improved upon ... they came in two separate shippings but I didn't know that? When the first arrived there was no "shipment 1/2" notice so I just had to wait and see if the second one ever arrived. It did and I'm pleased as punch and will absolutely be ordering again!

22 augusti 2021
Logotyp för waudog.com

Svar från waudog.com

Dear Customer!
We are happy that you love the collars. Unfortunately, they were in different warehouses, so we had to send them separately.
Please, accept our apologies for the inconvenience it has caused you.
Sincerely,
Waudog

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