waudog.com Omdömen 

145
•
TrustScore 3.5 av 5

3,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I purchased a rolled leather waudog lead for my 52 kilo Curly Coat Retriever over 12 years ago. It was the best lead I'd ever had and is just starting to wear out, so I wanted to replace it. I was... Se mer

Betygsatt 4 av 5 stjärnor

Jacket is practical and cute and does it's job of keeping my short-haired young rescue (who saw snow for the first time yesterday!) warm. Not 5 stars only because it takes a long long time for me to... Se mer

Betygsatt 5 av 5 stjärnor

Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructiv... Se mer

Betygsatt 1 av 5 stjärnor

Terrible quality. Bought the big sturdy leash and collar for my puppy Golden Retriever. It broke at the seem within two months. Company responds with ‘warranty only applies to hardware’. With the pric... Se mer

Företagsinformation


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

145 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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3,5

Alla omdömen

(145)

17 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

We ordered the wrong size and Waudog…

We ordered the wrong size and Waudog was very helpful in helping us exchange the product!

4 oktober 2022
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Svar från waudog.com

Dear Paul,
thank you for your review!
We are happy to have made you happy!
Will hope to see you as our customer again!
Sincerely,
WAUDOG customer support

Betygsatt 2 av 5 stjärnor

Got the wrong size that was $5 cheaper than what I paid

I ordered the “Eco-Friendly Re-Cotton Leash For Dogs” size XXL for $22.95 (order was from Greece and was held up in customs 10 days where I had to pay an extra $16) and a couple of months later I received the same leash type but size XL that costs $17.95. So I did not get what I actually ordered and was cheated (by mistake i suppose) $5…

19 juli 2022
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Svar från waudog.com

Dear Themistoklis,
we are sincerely apologizing for this frustrating mistake!
We are currently trying to reach you by email and offer you several solutions. We truly hope we can solve it for you!
Again, we are sorry for the issues caused!
Sincerely,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor

Amazing product and came fast

Amazing product and came fast. Only you sent me two when I ordered one.

3 september 2022
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Svar från waudog.com

Dear Donald,
thank you for your feedback!
We are happy to know that we have met your needs. The reason for the second item will be sorted out.
We'll be happy to see you as our customer again!
Kind regards,
Sincerely,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor

Waudog is incredible & so are their products

Waudog has excellent customer service. Their follow up is like none I’ve ever had before. The quality of their products I have purchased are excellent. Unfortunately I have an active and destructive Lab puppy. One of the many products I purchased fid not survive but Waudog was very prompt in issuing a refund and suggesting another product that might suit my needs. They’re a great company!?

15 augusti 2022
Betygsatt 3 av 5 stjärnor

Misleading advertising

Purchased the Glamour collar and leash set for my dog because it was advertised as flourecent, neon pink. It was not. I reached out to customer service and while they have been very kind and professional, no one will except a return/refund for the items I purchased that are still in its original packaging. Not particularly happy.

Edit: After a little more communication, Waudog was willing to send a prepaid label and refund the purchase of the collar and leash. I am still out the $10 shipping to initially receive the item. Thanks

13 augusti 2022
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Svar från waudog.com

Dear Lauren,
thank you for your review!
As far as we know, the issue has been resolved and your return was accepted.
If you still need some assistance, we will be happy to help! Just respond to our email and we will happily meet you halfways!
Kind regards,
WAUDOG customer support

Betygsatt 1 av 5 stjärnor
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Svar från waudog.com

Dear Theo,
we are extremely sorry for the inconvenience!
We are now reaching out to your email to solve the issue as soon as possible.
Hope we can resolve it for you!
Kind regards,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor

Very satisfied !

Everything went smoothly, products arrived in good shape and in a reasonable timespan, considering the distance. Will order again !

22 juli 2022
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Svar från waudog.com

Dear Marie,
thank you for sharing your experience!
You and your pet are our main experts. Welcome to WAUDOG family!
Kind regards,
WAUDOG customer support

Betygsatt 3 av 5 stjärnor

Product page doesn't show the product…

Product page doesn't show the product info well

4 juli 2022
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Svar från waudog.com

Dear Jack,
we are extremely sorry that you have faced an issue with our website, and you had to cancel your order.
We are reaching out to you to assist you as best as we can. We are always here to help!
Sincerely,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor
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Svar från waudog.com

Dear Heidi,
thank you for your honest opinion!
Your experience is priceless for us! Thank you for being our customer!
Sincerely,
WAUDOG customer support

Betygsatt 3 av 5 stjärnor

Small is still too big

The small was still too large for my dog, even when tightened as small as it could go... Wish they offered an extra small because the product is exactly as advertised and I wanted it to fit so bad!

30 maj 2022
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Svar från waudog.com

Dear Catherine,
thank you for your review!
We are sorry that you have faced an issue with our product.
We are doing our best to rectify the situation. Please refer to the emails we sent you.
Sincerely,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor

Quality collar

I really appreciate the high quality of this dog collar

28 maj 2022
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Svar från waudog.com

Dear Lawrence,
thank you for your feedback!
Your experience is priceless!
Hope to see you back soon!
Sincerely,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor

Lovely dog collar and leash

Lovely dog collar and leash. They are strong and well made.

23 maj 2022
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Svar från waudog.com

Dear Sonja,
thank you for your review!
We are happy to have made you happy!
Will hope to see you as our customer again!
Sincerely,
WAUDOG customer support

Betygsatt 2 av 5 stjärnor

Attractive NASA logo,inferior & worrying quality

Slick marketing, very attractive collar with black background & colorful design, looks great but overall quality & function are sub-par. No what we expected from an "NASA"-logo product.

XL nylon collar is adjustable but the snug fit loosens repeatedly every few minutes of walking/sniffing/gawking, allowing 'wiser' dogs to instantly wiggle the head & escape if they so choose.

Mine did but then just stands there grinning at me (mockingly) which is great because I became aware of a major fault with the Waudog NASA collar.

Had there been a racoon/rabbit/beaver, etc., doggie would have been gone. Now I check the fit before & often during walks as I await a sturdier collar with a reliable buckle & stronger material.

The buckle itself does not engender confidence that it will remain locked. It's a non-traditional design (hook-like ends) instead of the traditional, solid, snap buckle that locks in with a confident click. Our previous collar lasted 20+ years, passed down 2 large dogs after our first sweetheart passed away.

Also, not sure if there's an annual cost to the flimsy QR Code tag that comes attached. Overall a pretty collar but be careful, esp. with larger pets.

19 maj 2022
Omdöme utan inbjudan
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Svar från waudog.com

Dear Johnnie,
thank you for your review!
We are sorry that you have faced an issue with our product.
Please contact us at care@waudog.com. You can also contact us by our phone number +18888143144. We will do our best to help you!
Sincerely,
WAUDOG customer support

Betygsatt 1 av 5 stjärnor

Iv been eyeing this leash for a while

Iv been eyeing this leash for a while. When I finally went for it was I was so disappointed. It’s very pretty but not functional at all. It doesn’t retract easily and sometimes not at all without help. It’s A great idea but came up short. The customer service from this company is very great tho!!

12 maj 2022
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Svar från waudog.com

Dear Shelby,
thank you for your review!
We are sorry that you have faced an issue with our product.
We are doing our best to rectify the situation. Please refer to the emails we sent you.
Sincerely,
WAUDOG customer support

Betygsatt 5 av 5 stjärnor

I am so happy with my purchase

I am so happy with my purchase. I ordered the round leather leash in red for my miniature poodle and the quality is A+++ I could not be happier. The customer service representative I worked with we so nice and knowledgeable. I will most definitely buy from Waudog again and have recommended them to my friends.

29 mars 2022
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Svar från waudog.com

Dear Jennifer,
thank you for sharing your experience
We are thrilled to know that we manage to please you with our products and service!
Welcome to our WAUDOG family!
Kind regards, WAUDOG customer care

Betygsatt 5 av 5 stjärnor

Thank you for your effort for me .

Thank you for your effort for me .
Every thing is very cute ,and I am so satisfied❗I hope we Japanese can buy your things more easily .
I pray for Ukraine.

29 mars 2022
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Svar från waudog.com

Dear Kayoko,
thank you for your review!
We are extremely happy to provide you with our products, and that you are satisfied with them!
Hope to see you as our customer in the future!
Kind regards, WAUDOG customer care

Betygsatt 5 av 5 stjärnor

The one piece of "clothing" my dog…

The one piece of "clothing" my dog doesn't mind putting on!

18 mars 2022
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Svar från waudog.com

Dear Vanessa,
thank you for your review!
We are extremely glad to know that we managed to please your dog!
Her comfort and your joy are our priorities!
Kind regards, WAUDOG customer care

Betygsatt 1 av 5 stjärnor
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Svar från waudog.com

Dear Larry,
we are sorry for the negative experience!
We are trying to reach out to you via email and phone to solve all the issues you've faced.
Please be assured we are always ready to help!
Kind regards, WAUDOG customer care

Betygsatt 5 av 5 stjärnor

This was a great company to order from…

This was a great company to order from as customer service was prompt and efficient. First time buyer and bought the wrong size vest for my dog- they immediately offered an exchange and it arrived to me probably before they got the return vest.
Also learned that this company has a Ukrainian base- it really makes me want to support them at this terrible time.

12 mars 2022
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Svar från waudog.com

Dear J,
thank you so much!
Your support and kindness are so appreciated!
Welcome to our WAUDOG family!
Kind regards, WAUDOG customer care

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