Watch Harbor Omdömen 152

Svar från Watch Harbor

17 mars 2026

Hi mate,

Really appreciate you being involved since August, that kind of consistency means a lot and it’s class to hear you’ve enjoyed the variety along the way.

That Omega De Ville is a brilliant pull as well, proper timeless piece and a great one to finally land from the luxury side of the drop.

Thank you again for backing us each month and trusting the process, we’ll keep doing everything we can to make each drop better.

Svar från Watch Harbor

17 mars 2026

Hi mate,

Really appreciate you taking the time to write this, it means a lot.

Glad to hear everything landed well and that you’re happy with the condition and authenticity, that’s something we put a lot of time into behind the scenes with every single watch before it goes out.

And pulling top brands like Rolex is exactly what makes the drops exciting, so I’m glad you got to experience that side of it.

Also great to hear the customer service side came through properly as well, that’s just as important to us as the watches themselves.

Thank you again for the support and for trusting the process, we’ll keep working to make each drop better than the last.

Svar från Watch Harbor

17 mars 2026

Hi mate,

Really appreciate you being involved over the past few months, that kind of continued support genuinely means a lot.

That’s an unbelievable pull as well, the Cartier Tank is a proper iconic piece, so I’m glad it’s gone to someone who actually understands and appreciates it. That’s exactly what we want to see with these drops.

It’s good to hear you’ve experienced the full range as well, from the more affordable pieces through to something like this, that’s the whole concept of it, and when it lands like that it makes it worth it.

Thank you again for backing us and trusting the process each month. We’ll keep pushing to make every drop better.

See you in the next one.

Svar från Watch Harbor

17 mars 2026

Hey, I’m really sorry you feel like this, but I do need to address it.

We’re not a scam in any way. Every order is fulfilled, and all watches are checked before being sent out and come with a warranty for peace of mind. That said, issues can occasionally happen during shipping, which is outside of our control.

If there’s a problem with your watch, it absolutely shouldn’t just be going in the bin, just reach out to us and we’ll get it sorted for you properly.

We’re always here to help resolve any genuine issues.

Svar från Watch Harbor

17 mars 2026

Hi,

Sorry to hear you feel that way, we definitely don’t want anyone to come away disappointed.

Our Mystery Drops are designed to be a mix of both affordable and higher-end pieces, with all watches allocated at random. Not every watch will be a luxury item, but every piece is authentic, inspected, and falls within the structure shown in our showcase and product description.

We’re always working on improving the experience and making expectations as clear as possible, especially around the range of watches that can be received.

If you’d like, feel free to reach out to us directly and we’re more than happy to take a closer look at your order.

Appreciate the feedback regardless.

Svar från Watch Harbor

17 mars 2026

Hey, thanks for your message, but I do need to clarify a few things here.

The order number you’re referring to is your overall store order number, not specific to mystery watch boxes. We’ve also run raffles with individual ticket sales and sold regular watches outside of the mystery drops, so using that number to estimate how many boxes have been sold isn’t accurate.

Because of that, the assumption that your order “should have been around 2500” is completely incorrect.

We’ve always been transparent that there’s a chance of receiving higher-end pieces, but it’s never guaranteed, and that’s explained across our product pages, FAQs, and content.

Appreciate you sharing your thoughts regardless.

Svar från Watch Harbor

25 feb. 2026

We are genuinely sorry to hear how disappointed you feel with your Premium category box.

We completely understand that when entering a higher tier category, expectations are higher as well. The Premium allocation is structured around a mix of brands within the advertised lineup, with value balanced across the entire drop. Some pieces will sit at the lower end of that tier, while others will significantly exceed the entry price. The allocation itself is fully random.

Before each drop goes live, we publish the full brand lineup on our website and in our showcase video on YouTube so participants can see exactly which brands are included in that category.

Regarding your specific watch, if you believe the model you received does not align with the advertised Premium brand list, please email us your order number and a photo of the piece. We will review it carefully to ensure it was allocated correctly and that there were no errors during packing.

We take concerns like this seriously and we are always willing to investigate individual cases properly.

Svar från Watch Harbor

25 feb. 2026

Thank you so much for this, reviews like this really mean a lot to us.

Firstly, 15 drops is serious commitment, and we genuinely appreciate the continued trust. Landing a 1980s Omega quartz and a 1990s Cartier Tank is incredible, both are timeless pieces and amazing additions to any collection.

You’ve also explained the concept exactly as it’s designed. The mystery format only works because the allocation is balanced across the entire drop. Some watches will sit below the entry price, some around it, and some well above it, that structure is what allows luxury pieces to be included while still making the drop viable. Every entry has the same random chance, and every participant receives a watch.

What we’re really building, though, is more than just the “pull.” It’s the anticipation, the community, the conversations, and the fact that even if you don’t land a top-tier piece, you still receive something tangible to add to your collection.

We truly appreciate you taking the time to explain the concept from a customer’s perspective, that kind of balanced feedback helps others understand how it works.

Enjoy those pieces in good health, and thank you again for being such a consistent part of the journey.

Svar från Watch Harbor

25 feb. 2026

Thank you for this, it genuinely means a lot to read.

Firstly, congratulations on the vintage Omega piece. For £109 to land something that’s now your favourite in the collection is exactly the kind of moment the concept is built around.

It’s also great to hear you’ve seen the progression since the first drop in August. We have worked hard behind the scenes to improve presentation, introduce warranty cards, upgrade packaging and strengthen quality control while keeping the mystery format intact.

You explained the concept perfectly. It is luck of the draw. The structure has to be balanced across the entire drop in order for luxury pieces to exist within it. We have never promised that every watch will exceed the entry price or that every box will contain a vintage luxury piece. What we promise is a transparent brand lineup, a fixed allocation and a fair random process.

We also appreciate you recognising that we publicly show the brands before each drop and do not misrepresent what is included. That transparency is important to us.

Most importantly, thank you for the continued support since August. Seeing returning members enjoy the experience and understand the concept is what keeps us pushing to improve every month.

Enjoy that Omega in good health and we will see you in the next drop.

Svar från Watch Harbor

25 feb. 2026

Hi,

We’re really sorry to read this, especially if something about your order felt unclear or uncomfortable. But there is nothing shady about our drops, we are very transparent about everything.

We take trust very seriously, so if anything seemed shady from your perspective we would genuinely like the opportunity to look into it properly. Our drops follow a fixed structure, the brands are shown publicly before launch, and allocations are random, but we understand that if communication at any stage feels off it can create doubt.

Please email us your order number and a brief outline of what felt wrong, and we will review everything step by step. If there has been any mistake or misunderstanding, we want to address it directly.

We are always open to constructive feedback and we stand by the integrity of how our process works, but we also want every customer to feel confident and informed.

Kind regards,
Cameron

Svar från Watch Harbor

25 feb. 2026

Hi,

Thank you for sharing your feedback.

We completely understand how receiving a lower end piece in a Special Edition drop can feel frustrating, especially when you had higher hopes going into it. The concept is built around a fully random allocation within the announced brand lineup, which means outcomes can vary significantly from box to box. Some participants receive higher value luxury pieces, while others will receive watches positioned at the lower end of the category. That balance is what allows the higher tier pieces to exist in the same drop.

Before each drop goes live, we publish the full brand lineup across our website and in a showcase video on YouTube so customers can see exactly which brands are included before deciding to enter.

That said, we never want someone to feel misled. If you would like us to review your specific allocation, please email us your order number and we will double check that everything matched the advertised structure for that drop.

We genuinely appreciate you giving the concept a try, even if this one did not land the way you hoped.

Svar från Watch Harbor

25 feb. 2026

Hi,

Thank you for taking the time to explain your perspective so clearly.

Before each drop goes live, we publicly show the full brand lineup included in that release on our website and in our showcase video on YouTube. The February lineup, including all participating brands, was available to view prior to purchase so customers could make an informed decision.

Limit was part of the advertised brand list for that category, so while it may not be vintage, it does align with what was shown before the drop went live. Our drops are structured around the disclosed brands within each tier rather than guaranteeing age, rarity, or resale value on every piece.

We completely understand your point about the appeal of restored, vintage, or historically interesting watches. A large portion of what we source fits that description, but the allocation is balanced across the full lineup. Some pieces will be vintage, some pre owned modern, and occasionally some will be newer production models from the announced brands. That mix is what allows higher value pieces to exist within the same category.

That said, we appreciate the feedback regarding expectations around “vintage” versus “new.” If that distinction needs to be communicated more clearly, that is something we can improve.

We never want anyone to feel misled, and we stand by showing the full brand lineup publicly before every drop so customers know exactly which brands are included.

Svar från Watch Harbor

25 feb. 2026

Hi,

Thank you for the balanced feedback, we genuinely appreciate it.

We understand what you are saying regarding value. The structure of the drops is designed so that the overall allocation supports the inclusion of higher end and luxury pieces, which means individual outcomes can vary. Some watches will land below the entry price, some around it, and some significantly above it. That balance is what allows pieces from brands like Omega or Rolex to be included within the same category.

That said, we are constantly reviewing sourcing, condition, brand mix and overall allocation to improve perceived value and long term customer satisfaction. The project is still evolving and feedback like yours plays a part in shaping future drops.

We truly believe in the concept and we are committed to refining it month by month. Thank you for recognising the potential and for taking the time to share your thoughts.

Svar från Watch Harbor

21 feb. 2026

Hi Adrian,

Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you felt with your February box.

We completely understand that while the concept is a mystery drop, there’s still an expectation that the piece feels fair relative to the entry price. Our drops are structured so that higher-value watches are balanced across the full allocation, which means some outcomes will sit at the lower end of the category. That randomness is what allows the larger wins to exist, but we never want someone to feel like the experience wasn’t worthwhile.

Regarding shipping and import charges to Spain: the delivery fee is shown at checkout, and unfortunately customs/VAT fees are set by your local authorities, not by us. We don’t add or control those charges, but we understand they can significantly increase the overall cost once the parcel arrives.

That said, we do take feedback like this seriously. If you’re open to it, please email us your order number so we can review your specific box and make sure everything was allocated correctly within the advertised structure.

We truly appreciate you giving us a try, and even if this one wasn’t the experience you hoped for, your feedback helps us improve.

Kind regards,
Cameron

Svar från Watch Harbor

21 feb. 2026

Thank you so much for your kind words!

We’re glad to hear the shipping and packaging met your expectations, keeping watches safe is always a top priority. It’s also great to know our team could help make everything go smoothly for you.

We really appreciate you being part of the community and hope you enjoy your new timepiece!

Kind Regards,
Cameron
Watch Harbor

Svar från Watch Harbor

21 feb. 2026

Hey Muhammet, this genuinely means a lot. Thank you for taking the time to write such a detailed review.

Since October 2025 you’ve really been part of the community, and seeing members engage, attend drops, and share their experiences is exactly what this is all about.

Huge congratulations again on landing a Rolex Datejust, getting your first Rolex through a Mystery Drop is something special. And the Vintage Girard-Perregaux piece was a great one too.

We’ve always said it’s about the mystery, the community, and the experience, not just the outcome. Some drops land average, some land big, but the process is always the same and we’ll always do our best to make things right if something doesn’t go smoothly.

Thank you for the trust, the positivity, and for being part of what we’re building. Enjoy the pieces in good health, and we’ll see you in the next drop 🙌

Svar från Watch Harbor

21 feb. 2026

Wow, what a way to land it!

Huge congratulations on the Omega Speedmaster, that’s an incredible piece and a serious win. Thank you for taking part in 4 drops man!

We really appreciate you coming back four times and trusting the process. Moments like that are exactly why we do what we do.

Wear it in good health, and thank you for being part of the community!

Kind Regards,
Cameron
Watch Harbor

Svar från Watch Harbor

19 feb. 2026

We’re really sorry to hear how disappointed you feel after receiving your watch, especially after entering three Special Edition drops.

We do want to clarify a few important points. Omax was shown in the official pre drop YouTube video before that release went live. That video is shared across all of our social channels, linked directly on the product page, and remains publicly available so customers can review the full brand mix at any time before and after purchasing.

In addition, Omax is specifically listed within the product description as one of the more affordable brands that could be received in that drop. We always aim to be transparent about the range of brands included so customers can make an informed decision.

With the Special Edition category, there is always a spread of values in the mix. We have to include some more affordable pieces in order to make it possible to offer the higher value watches within the same drop. In that particular release, there were 17 watches valued anywhere from approximately £200 up to £3500. That structure is what allows the format to work.

Regarding import taxes, these are unfortunately determined by your country’s customs authorities and are outside of our control. We understand that additional fees can be frustrating, but they are not charges set or kept by us.

We do appreciate that mystery formats are not for everyone, especially when expectations are high. That said, we stand by the transparency of how each drop is presented and advertised.

Kind Regards,
Cameron
Watch Harbor

Svar från Watch Harbor

Uppdaterad 19 feb. 2026

We’re really sorry to hear that you feel this way after your first order.

We’d just like to clarify that we have never claimed that every single watch in every drop is vintage. While the majority of pieces we source are vintage, not all of them are. Before each drop goes live, we publish a full YouTube video showcasing the exact brands included in that release. In those videos, we have clearly shown models such as the Tissot PRX, Casio pieces and other modern watches alongside vintage options to demonstrate the full range of what could be received.

Casio has been shown as a possible option in our videos, and those videos are linked directly on our website and shared across our social platforms. They remain publicly available so customers can review the brand mix before purchasing.

In order to make the mystery format possible and include higher value watches within the same drop, there has to be a spread of values and styles included. That means some more affordable and modern pieces are part of the mix alongside vintage watches.

We understand that mystery purchases are not for everyone, especially if you were specifically hoping for a vintage-only piece.

Svar från Watch Harbor

19 feb. 2026

We’re genuinely sorry to read this and to hear how disappointed you were with your Special Edition order.

First of all, if the dial and movement are loose inside the case, that is not acceptable. Regardless of the value tier, the watch should arrive in proper working condition. Please contact us directly with photos or a short video and we will review this immediately and resolve it appropriately.

We also want to address a couple of important points. We do have real knowledge of vintage watches and a strong background in sourcing them. A large portion of what we source each month is vintage, and we take pride in curating a varied and interesting mix. However, we have never stated that every watch in every drop is vintage. Some drops include contemporary pieces alongside vintage models, and this is clearly shown before each release.

Before every drop goes live, we publish a full YouTube video showcasing all brands included. That video is linked on the product page, shared across our social channels and remains publicly available. We do this specifically so customers can see the full range of brands and make an informed decision.

It is simply not possible to make every watch worth 50 euro or more and at the same time offer 25 luxury watches within the same drop. The structure relies on a spread of values. Some watches will exceed the entry price significantly, while others will fall below it. That balance is what makes the opportunity for higher value pieces possible, and this is clearly explained in our videos.

We understand that the mystery format is not for everyone, and we are sorry this experience did not meet your expectations.

Kind Regards,
Cameron
Watch Harbor