Watches.com Omdömen 

My watch purchase through Watches.com has been one of the worst experiences I’ve encountered as a consumer. Purchased a SLD N-Core timepiece for $240. Ended up with a stress crack through the glass within 8 months after normal use and having been handled with care. I’ve seen others with similar issues which indicate a manufacturing or design defect. I initially requested a repair or replacement. The manufacturer was slow to respond and unhelpful. They have been unable to provide any relief due to Chinese supplier issues as a result of the pandemic and after 3 months of back and forth, they have still not issued a refund or repaired the watch. At this time, one year from purchase, I have a broken watch I spent $240 on that I would like to get repaired or refunded but no path to relief. Watches.com support has been nonexistent and deferred responsibility entirely. Buying a product from Watches.com is at your own risk. Watches.com will not stand by the products the sell and will not assist you if your purchase is defective. I cannot offer a stronger warning to avoid purchasing from Watches.com.

The experience was excellent!!! The item arrived super fast and it was exactly what was expected

Got a great watch, at a great price. And the shipping was fast and well-protected for international transit.
HOWEVER... big problem is the watch came with a DEAD BATTERY. So, had to go get it replaced before the watch was useful to, you know, tell time. But everything else was fine.

UPDATE: was credited $15. Thanks, Watches dot com. Appreciate it.

Super happy with the price, product and service. Quick international post was at my door in under a week. This is the way all transactions should be done. Thanks :)

Wonderful product! Great service and price!

Really great service. After ordering the wrong watch. I called the service center, she was very friendly and cancelled the order right away.

Ok I did received the watch
And get it because delivery
Shipping problem , that to long
For waiting time for me !
But after I revived the watch , my happy
Return because the watch wash nice
Good quality! , and is the last one
Thank you

Order# PW723760
A beautifully designed watch, simple and unique- a piece of kinetic sculpture worn on the wrist- easy to operate and adjust. The crown button could use another half mm of travel, the leather strap is stiff but well-made, so will probably soften up-it's also a bit short on my 185mm wrist. Otherwise only praise. Quick delivery, as always from watches.com, good packaging.

Really convenient and the model I was looking for was readily available.

I purchased a supposedly automatic Thomas Earnshaw watch which did not manage to make it though the night and would therefore lose hours at a time. I do not lead a sedentary life. I sent it off for repairs at their nominated service repair/agents only to find on its return the problem was exactly the same. I have unequivocally reject this item as defective and not of merchantable quality but WATCHES.COM refuses to provide me with any address to which to return the item and serve my Small Claims proceedings for return of monies spent; (despite repeated requests; replies if and when they come (seldom from the same person) are circular, full of false courtesy and fatuous). DO NOT BUY FROM THIS COMPANY.

Watch is 90% of what I expected. It is heavier than I’d like and the bezel or the top of it - the lettering seems of mediocre quality, meaning it’s going to fade fast. Yet I have $30k watches that as a watch aren’t as good.

Gold level mystery watch arrived with with an hour marker completely dislodged and rattling around inside the face, the chronograph function is broken and the value of the watch is significantly lower than what was advertised.

Watches.com has a great selection of watches at reasonable pricing.

In my recent purchase, I ran into a issue with a digital watch arriving DOA or dead on arrival. Being in lock down and restricted space due to COVID-19, it was difficult to get out to get a battery change (in order to determine failure cause). Since I am located in Canada, turning purchased goods is a time consuming process and usually means “no product” for a month at a time due to transport, customs, etc.

Worked with their excellent customer service and the best course of action was determined and I was refunded a generous amount in order to (when able) to get a battery change.

While I am not always the best customer to deal with, they came through and made me a happy customers despite it taking many emails back and forth.

A comment to them, given battery watches, is that they ensure before sending an item out, that their inventory or pickers in the warehouse do a spot check on the inventory to eliminate the chance of shipping out a DOA product. Anything that has a battery can be running down. Other vendors might check and replace the battery once this is discovered and yes, it takes some time but customer never get a DOA product unless it is damaged in transit.

The first watch I received was the lesser model on the correct band was charged the for the more expensive model. To make it worse was charged 25% tariff.
The second watch was right model, wrong colour face and band but no tariff.
All in all not happy.

Très bon vendeur. La transaction s'est très bien déroulée et la montre, une Xeric Regulator Automatic Copper Sky, est superbe.

My purchase was swiftly dispatched, my communications with watches.com were promptly and courteously answered and my order was fulfilled exactly as expected. From the US to the UK my order took less than a week to arrive. I would wholeheartedly recommend. Order WDC21-26830

Postage was fast and communication was good (they got back to me in 24hrs) only downside they use a US only app for tracking.