Products are so well made very solid. Easy to construct and looks great. Great communication from order to delivery. Delivery is on a pallet and will only drop to door but that is made clear when you... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have recently bough a full wash tower set for a washing machine, tumble dryer, sink and some cupboard space. The units are easy to assemble and the material quality is good but the manufacturing was... Se mer
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Washtower's products and customer service is amazing! I could not be happier! I would recommend these products to everybody!
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We bought a Washtower Slimline 3.0 WSTT815 to create a washing machine/tumble dryer stack.This is a really good quality product and although flat pack, straightforward to put together. No bits missing... Se mer
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Företagsinformation
Skrivet av företaget
Washtower® is a family-run company established in the Netherlands in 2017. What began as an idea to design a cupboard that would mean no more bending while doing the laundry, developed into an innovative modular cupboard system for the complete furnishing of a laundry room, bathroom or utility room. This was clearly a gap in the market because only five years after launching our business, our team of four has grown to 39 colleagues and we now sell our cupboards in Belgium, the Netherlands, Germany, Austria, Switzerland, Spain, England, France and Scandinavia. We hope to soon enter the American markets as well. We want our customers to consider it a joy to do the laundry. That is why we prioritise service and quality. We always make sure that our customers are 100% satisfied. To guarantee safety, we have had our cupboards tested extensively by the German TÜV Rheinland. Washtower® sells the first TÜV-certified washing machine cupboard in Europe, which makes us really proud!
Kontaktuppgifter
Nederländerna
- info@washtower.co.uk
- washtower.co.uk
4,5
Utmärkt
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Faulty product unfortunately. Wouldn't buy again and wouldn't recommend.
What i thought was a great product hasn't turned out to be good at all and although within the warranty Washtower are basically passing the buck. A couple of the panels are delaminating which looks very shoddy and they say its caused by a leak - i haven't even had a leak from my washing machine and there's nothing else round the units to leak either. Annoyingly enough my husband questioned whether it was good enough quality when it was delivered and he made it up but I was so pleased with the practical design, I ignored the doubts. Never again!! I am now wondering whether Washtower are just trying to spin me along until the warranty runs out - at the moment they are are telling me to claim off my own insurance to pay for replacement panels......!
17 november 2025
Omdöme utan inbjudan
Svar från Washtower
Dear Mrs. Smart
Thank you for your feedback, and we’re sorry to hear about your experience. We have been in contact and would still very much like to resolve this together. To find the best possible solution, we’ve asked what you would consider a fair outcome, but we haven’t yet received a response.
We remain committed to helping and hope to continue the conversation so we can reach a resolution that works for you.
With kind regards,
Ilse - Team Washtower
Wash towers look great in my utility room
I ordered two wash towers and they look great! Order came sooner than expected and I got a handyman to build and install them, he said they were well made and straightforward to build. Good customer service too when I needed to add an extra item I called them and it was added to my order
16 september 2025
Svar från Washtower
Dear Wendy,
Thank you so much for your wonderful review! We’re delighted to hear that the wash towers look great in your utility room and that the delivery exceeded your expectations. It’s great to know the installation went smoothly and that our customer service could assist you quickly. We truly appreciate your trust and hope you enjoy your setup for years to come!
With kind regards,
Ilse - Team Washtower
Quality just not there.
I feel for the money the product quality is pretty poor compared to other units out which I have seen in the flesh.
The edges of the unit you can see white/ wood colour when it’s ment to be black. Edges I don’t think will last to long, one other issue is that they don’t supply filler panels to match units.
Also event though stored flat, the cupboard unit is bowed.
26 augusti 2025
Svar från Washtower
Dear Mr. Sharpe
We are really sorry to hear that you are not satisfied with the quality of our cabinets. We sincerely apologise for the inconvenience this has caused you and this obviously is not the experience we want to provide
We would like to contact you personally to discuss this further and find an appropriate solution together. We have tried several times to reach you by phone and have also sent you an e-mail.
We would greatly appreciate it if you could let us know when it is convenient for you to be contacted by phone. We would be happy to help you and work together to find a satisfactory solution.
Please know that we take your feedback very seriously and are constantly working to improve both our products and our service.
With kind regards,
Ana - Team Washtower
Good product, expensive delivery
Quality is first rate. Easy to assemble but goodness me is delivery expensive,
£100 for delivery!!!
9 augusti 2025
Svar från Washtower
Dear Andy, Thank you for sharing your experience with us! We're happy to read you're so positive about the quality and assebley of our cabinets. Regarding the delivery costs unfortunately there is nothing we can do at the moment. As you know our company is based in the Netherlands and shipping of a pallet to the UK and all import duties actually cost much more than 99GBP we charge to the client. When the client orders for more than 825GBP we cover 100% of transport costs. Once again thank you for your review on the quality and we hope you enjoy the end result. Have a great day!
Best regards,
Ana - Team Washtower
Twin unit- a statement piece for the utility room
Bought the twin model to put the washing machine next to the tumble drier. Kitchen fitter was really impressed by the build quality and ease of build. Asked where it was from as never seen before.
Delivery was as per instructions of 3 weeks, so plan for that.
Is a great addition to our utility room and makes the laundry a much easier task.
Well done washtower in solving a nice to have problem.
31 juli 2025
Svar från Washtower
Dear Neil, What a detailed and thoughtful review, thank you! We're thrilled to hear that our cabinets exceeded yours ( and kithchen fitters) expectations and provided the sturdy and functional solution you needed. We hope you will enjoy doing the laudry with our cabinets, and thank you again for sharing your honest experience!
Best regards,
Ana - Team Washtower
Very satisfied customer, quality product…
We are very happy with the Washtower units. The quality of the units is superb, being easy to put together and are very solid. Ana in the customer services team was very helpful with quick responses and helpful solutions.
12 juni 2025
Svar från Washtower
Dear Mr. Gurney,
thank you very much for sharing your experience. We are happy to be able to help you with the design of your laundry space and we are delighted to hear that you are satisfied with the final product. We aim to have sattisfied clients and your kind words are very appreciated. We wish you loads of fun doing the laundry in your new space!
Best regards,
Ana - Team Washtower
Svar från Washtower
Dear Sharron,
Thank you very much for your kind review. We are happy to hear that you are satisfied with the quality of our product, and it's also great to know that the delivery process went smoothly.
We hope you enjoy your newly organised laundry space.
Best regards,
Ana - Team Washtower
The finished tower with the washing…
The finished tower with the washing machine installed is excellent.
However we had to have a plinth made to raise it off the floor.
13 juli 2025
Svar från Washtower
Dear Mr Dennis,
Thank you very much for sharing your experiences with us. We're happy to read that you're satisfied about the end product.
Enjoy the end result!
Best regards, Ana- team Washtower
Great experience with you in…
Great experience with you in purchasing, there was an issue with 2 damaged draw front from transit, which you rectified straight away and sent out 2 new draw front asap.
Couldn’t be happier with my new wash tower 🙌🏻🙌🏻 thank you
28 juni 2025
Svar från Washtower
Dear Mrs Skinner,
Thank you for the kind review! We are very pleased that you are so satisfied with your purchase and had such a good experience with the customer service. We wish you all the best with your new laundry cabinet. Kind regards, Ana - Team Washtower
Очень хорошее качество
Очень хорошее качество, хотя товар прошел повреждённый.
В любом случае оставляю пять звёзд.
21 maj 2025
Svar från Washtower
Dear Mr Galickis,
Thank you for your kind words and positive rating! We're glad to hear that you're happy with our products. We're truly sorry to learn that it arrived damaged.
Your understanding in still giving us five stars means al lot to us. We'll do our best to prevent such issues in the furture.
Enjoy your purchase, and thank you again for your positive rating!
Best regards,
Ilse - Team Washtower
Great unit, delivery could be improved
The wash tower is great, thought through, solid and good value. I haven’t seen anything similar. Assembly is complex but as long as you follow instructions it is fine.
Only reason this is not 5 star is that the delivery company just left it outside, didn’t knock / ring or notify so I didn’t know it was here. Given delivery is expensive that part was poor.
12 juni 2025
Svar från Washtower
Dear Carol,
Thank you so much for your detailed and positive review! We're happy to hear that you find our products solid, well thought through and good value. It's great to know the assembly went smoothly by following the instructions.
We're sorry to hear about your delivery experience. We always aim to improve our processes, and will certainly take your feedback into account.
Enjoy our products, and thank you again for sharing your honest experience!
Best regards,
Ilse - Team Washtower
Great product but assembly instructions unclear at times
A great product that is super sturdy and great for adding additional storage. We've been using it for a little while now and no issues. Came super well wrapped to prevent any damage from overseas delivery. The only negative was that the instructions at times were not super clear or ordered in a non-logical way and led to some head scratching on how to proceed or backtracking a step, but we got there in the end. It was also interesting trying to put the washer in place at a height, but that was an us issue, not a product issue.
25 maj 2025
Svar från Washtower
Dear Gemma,
Thank you so much for your positive and detailed review! It's great to hear that you're happy with the sturdiness and the extra storage the product provides. We're also glad to know everything arrived well-protected and undamaged after shipping.
We really appreciate your feedback about the instructions. We'll definitely take that into consideration to further improve the user experience. We're happy to hear it all came together in the end.
Enjoy your purchase and thanks again for sharing your positive experience!
Best regards,
Ilse - Team Washtower
Svar från Washtower
Dear Grace,
Thank you very much for your kind review. We are happy to hear that you are satisfied with our product, and it's also great to know that the delivery process went smoothly.
We hope you enjoy your newly organised laundry space.
Best regards,
Ilse - Team Washtower
We followed assembly instructions as…
We followed assembly instructions as precisely as we could, and still found the construction to be too flimsy to hold our washer and dryer with any degree of confidence. We even asked our carpenter if he could try reassembling it, and he explained it wasn’t worth the time as it was a fundamentally unstable design.
19 april 2025
Svar från Washtower
Dear Ms FB,
We are really sorry to hear that you are not satisfied with the quality of our cabinets. This is obviously not the experience we want to provide and we sincerely apologise for the inconvenience this has caused you. Please know that we take your feedback very seriously and are constantly working to improve both our products and our service.
We would like to contact you personally to discuss this further and find an appropriate solution together. We have tried several times to reach you by phone and have also sent you an e-mail.
We would greatly appreciate it if you could let us know when it is convenient for you to be contacted by phone. We would be happy to help you and work together to find a satisfactory solution.
With kind regards,
Ilse - Team Washtower
5 Stars – Excellent Quality & Fast Shipping
I’m extremely happy with my new WashTower. The quality is top-notch—it runs quietly, cleans thoroughly, and looks sleek in my laundry room. Delivery was surprisingly fast, and the unit arrived in perfect condition. Installation was straightforward, and everything worked flawlessly from the start. Highly recommend this product to anyone looking for a space-saving and efficient laundry solution!
21 mars 2025
Svar från Washtower
Dear Maggie, thank you so much for your kind review. We are pleased to hear that you are satisfied with both our product, service and delivery. Enjoy your new laundry room. Best regards, Ilse - Team Washtower
Perfect unit to house my freestanding…
Perfect unit to house my freestanding washing machine and tumble drier- looks great. Neat design.
19 mars 2025
Svar från Washtower
Thank you so much for your positive review! We're delighted to hear that you are pleased with our products. Enjoy your new laundry room! Kind Regards, Ilse - Team Washtower
Excellent quality units and first class…
Excellent quality units and first class customer service
13 mars 2025
Svar från Washtower
Dear David, thank you so much for your kind words! We're delighted to hear you're pleased with the quality of our units and the service you received. We wish you lots of enjoyment with your new washing machine cabinet! Kind Regards, Ilse - Team Washtower
Svar från Washtower
Dear Matthew, thank you for your positive review! We’re thrilled to hear that you were pleased with our products, communication and the efficient delivery. We wish you lots of enjoyment with your new washing machine cabinet! Kind Regards, Ilse - Team Washtower
Svar från Washtower
Dear Mr Clarke, thank you for your positive review!We wish you lots of enjoyment with your new washing machine cabinet! Kind regards, Ilse - Team Washtower
Lovely quality
Lovely quality - great on line support - delivered quicker than expected! Thank you.
8 mars 2025
Svar från Washtower
Dear Annette, thank you very much for your kind review. We are pleased to hear that you are satisfied with both our product and service. Enjoy your new laundry room. Best regards, Ilse - Team Washtower
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