Anthony Ward Thomas Omdömen 481

This is the second time I have used Ward Thomas, first in 2004 and again in 2024.They made an impression back then so why would I choose anyone else?
Silas, Daniel, Ethan and Kestutis got stuck in and completed the move without any glitches. They were willing, pleasant, respectful and professional throughout the process.

I have used Anthony Ward Thomas numerous times but this time was a very sub optimal experience. The circumstances of my move (following a bereavement) were difficult for me and I was told that they would ‘look after me’. The team who packed up were lovely but they left a lot of things behind. My buyers kicked up a massive stink about this and were extremely impatient to get the items removed threatening breach of vacant possession.
After 2 weeks of me following up various members of the team but with nothing done, I found the mobile number of the CEO and called him. He was very responsive and returned my call within 3 hours at around 7pm on a Saturday evening. His team collected the items within 72 hours of that call.
With a bill of c£3,500 (and counting for storage) I do not think it should have to take a call to the CEO to get things resolved. Nor do I think the team should have left so much stuff behind (much of which was not visible to the naked eye as it was between the rafters in the loft).
I paid for what I thought was a premium service to ensure a stress free move and it was instead a very stressful 2 weeks.
Very, very disappointing.

Emailed the company for a estimate on a removal and got a email back from a random company called Aussie Man and Van. I replied questioning how they got my information and was told it was my mistake and I must be confused even though the domain of the email address domain and email itself did not reference Ward Thomas at all. This is very poor customer service blaming the customer for you not using the correct email and signature. I will not be using this removal company because of this experience

Reece and Bena were excellent and very professional. They were careful and worked very quickly. They had to lug big furniture up the stairs as the lift was too small, and they were absolute champions. They were patient and diligent throughout even when the move was tough! Everything went so smoothly thanks to them. My heartfelt thanks to them and their hard work! In addition, the customer service team Niamh responded very quickly to my request and was able to arrange the box drop offs and moving date very promptly.

Energetic, effective, thoughtful, helpful.

A complicated move involving storage of our household possessions, which Anthony Ward Thomas handled perfectly. Charlie Parry took admin and logistics charge from beginning to end and took endless phone calls from us with great efficiency and kindness. The packing, stacking and moving was skilled and speedy.
We’ve used them before and would use them again.

This is the 4th time I have moved with Anthony Ward Thomas & they are, without doubt, the best removal company. Professional, efficient, respectful to their clients & their clients’ property, hardworking and happy to help with all of your needs, taking all the stress out of your move.

Turned up on time and packed up the flat efficiently and fast. Still to see the result of unpacking. Overall, the staff were friendly and efficient.

Branded as a premium service (Anthony Ward/ Master Removers/ Aussie), I would not call it premium.

Staff was nice but exhausted because of bad planning and timing and in the end just stuffed designer item just in boxes or the van while we were charged a premium and things got damaged. After service not existent and rude.
Worst move (and I moved a lot)

We could not have been happier than to ask Anthony Ward Thomas to send a team to remove items from our house we wished to place in storage. The team was not only friendly and polite but carried out the work in a few hours, while giving support and always replying to our queries with courtesy. We commend the company to others. This is not the first time our family has turned to Anthony Ward Thomas and we will be happy to do so again if the occasion arises. Thank you to the team on site and in the office.

Very professional service at a fair price. Abbie in the office was also extremely responsive and helpful. All the moving guys we have been given have always gone above and beyond, as well as being extremely efficient. I have already used them again and would recommend.

This review is also for Assuie Man and Van as this is the same company now. I don’t have any issue with actual movers they were great both Aussie Man and Anthony. I’m having a problem with office staff.
We have a newborn baby and it’s very difficult to do an early time slot and 8am, so we would go for a noon slot. So this time we need to move on Bank Holiday. On Bank holidays they have only 1 slot at 9am which technically means only one job, which in my head means they can start a bit later. I asked can they please do 10am, I received : NO, with out explanation , well I asked her why? She said: Because, it’s our start time (well it’s a fair point if they don’t need a job of 5 hours cos of one hour later start) . After I tried to contact Anthony Ward department , hoping that they care about business they work for , but they all sit behind one table so I got same rude respond saying something like : Well, we have told you already, so leave us alone we can’t help you. Feels quite unprofessional for the price they charge per hour ( £144 per hour.)

They moved us down from
London to Hampshire. Best moving experience I have ever had by a mile. Their guys were great at their jobs and really made an effort to get everything right. It took all/ most of the stress out of the move and I cannot recommend them higher enough. Brilliant service!

I've used Ward Thomas in the past and have been delighted with their work and attitude. I have recommended them to others and was pleased to get them again. This time they were extremely disappointing. Not enough people, a number of inexperienced team members, different people over the few days so lack of continuity. Got charged for unpacking but they didn't unpack. The response to complaints was silence. How the once great have fallen - a real shame.

This company did a first class job packing, moving and then unpacking. Excellent team and nothing was too much trouble.

Can’t recommend highly enough! Booking experience was very easy, the guys arrived on time and did my move in 2 hours! Super speedy and considerate with my things, everything is in perfect condition. In the new house they moved the boxes to the rooms I needed them in. Will 100% book again when I need to move houses. Thank you!

When it was time to move flat recently I went straight to Ward Thomas, with whom we have had excellent experiences over the years. Charlie who came to take the brief and provide the quote was extremely pleasant and highly efficient. The team on the day could not have been nicer & brought items we had had in Ward Thomas storage for 2 years. Nothing was too much trouble and all our possessions were handled with care and professionalism. Even the empty boxes were collected swiftly. I would not hesitate to recommend Ward Thomas for any removals or storage.

Having sold my London townhouse and moving to a flat in Marylebone I sought a professional removal company. My estate agent recommended Anthony Ward Thomas and the service provided before, during and after the moves has been of the absolutely highest standard. Showing extreme care in moving furniture out , and equally placing in my newly refurbished property , the attention to detail and respect for my concerns were clearly met. If I were to move again I would use Anthony Ward Thomas without any hesitation.

I have ysed Anthony Ward Thomas for yet another move and they were even more amazing than our first move! The whole team were professional, kind and very well organized and effcient. We had so many boxes and furniture and they treated every single item with extremely care and managed to fit a sofa-bed through a very tiny door. I can’t recommend this company highly enough! Moves are always stressful but with Anthony Ward Thomas you have this peace of mind that you are in good hands!

I recently attended AWT to inspect items as part of a valuation of high value antiques. Dale and the team were absolutely superb on the day, assisting me for over four hours straight, by unwrapping all the boxed items so that I could inspect and value them. They then very carefully repacked everything.
I could see from the way that they handled the items, and took special care in rewrapping rugs, that they work to the very highest standards and pay particular attention to detail.
The firm could not have been more friendly, professional or helpful on the day and I would wholeheartedly recommend them.