This support desk is incredible. If you have something, they have real contact looking into your case. I had it a few years ago with a holiday in a gulf state where vpn is not encouged: KeepSolid h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have for years VPN on my iPhone, iPad and Macbook, great working all the time.Suddenly I could not use VPN on my MacBook, I am very bad on software installing. But the team helped me with find the... Se mer
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Been using this product for over 10 years and everytime helped me. Reliable and has different protocols to test in order to avoid some network problems.
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Several years ago I purchased a lifetime membership to keep solid unlimited VPN. It seems to me that they actually phased out the unlimited lifetime. I'm assuming that didn't mean my lifetime I guess... Se mer
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Företagsinformation
Skrivet av företaget
VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.
Kontaktuppgifter
4,3
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good VPN with great customer support
I bought a lifetime subscription back in 2020, and recently had to contact support. They were super helpful, friendly and replied very fast. I heard years ago that apparently there's a correlation between trustworthy VPNs and friendly/personable support, so take that as you will.
I'm not a frequent user of the VPN itself so I can't give a solid review on it, but generally speaking, it's been sitting there on my PC for 5 years and it just works whenever I need it. It may not always be the fastest depending on which server you're connected to, but it's come in helpful quite a few times and I trust it.
2 oktober 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for sharing your detailed feedback and for being with us since 2020. We’re happy to hear that our support team was able to assist you promptly and that VPN Unlimited continues to serve you reliably when needed. Your trust and loyalty mean a lot to us!
Fast and reliable VPN with excellent customer service
I've been using VPN unlimited from keepsolid.com for almost 5 years and I find it reliable and easy to use. Just be aware you may lose LAN access to your other devices when using the optimal protocol setting.
What I especially like is that you can either use the app or opt for manual setup which works great on Android with the built-in VPN client. This is extremely convenient. I use the app on Windows but always manual setup on mobile.
I had to contact their customer service by email today to update my email address and I was impressed by how professional and reactive they were.
30 september 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your detailed feedback and for being with us for almost 5 years! We’re glad you find our service reliable and easy to use across different platforms. We also appreciate your kind words about our support team—we’re always here to help. Enjoy your secure browsing!
Is more then 2 months i got problem…
Is more then 2 months i got problem with the italian servers i wrote again to support team on 19 september and i don't any respond, make new server and distroy the old ones?
1 augusti 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
We’re sorry for the inconvenience with Italian servers and the lack of reply. Could you please email us again at support@keepsolid.com with your previous ticket number or details, so we can re-check the case? This will help us investigate and resolve the issue faster.
Owner of VPN unlimited service
Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer).
However, I reached out and got immediate respons (<2 min) on the question. After talking back and forth, I created a new account and let the info be transferred. In the end it was less daunting then expected.
It was fixed in less than 30 min, which is insane for customer supports all around. Kudos to KeepSolid!
11 september 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for sharing your experience! We’re delighted to hear that our support team was able to assist you quickly and make the process smooth. It’s great to know that everything was resolved in under 30 minutes. Your kind words motivate us to keep delivering fast and reliable service.
Svar från KeepSolid VPN Unlimited
Thank you for your feedback. We’re sorry to hear about the slow speeds. Please try connecting to the nearest server to your location, as this usually provides the best performance. You can also test different protocols in the app. If the problem persists, kindly contact our support team at support@keepsolid.com with more details so we can assist you further.
Good support
Good support, very responsive and efficient.
Problem solved very quickly, thank you
27 augusti 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your kind words. We’re glad to hear that our support team could assist you quickly and efficiently. If you ever need help again, don’t hesitate to reach out.
blocked torrents
28 augusti 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Please note that torrenting is supported only on specific VPN Unlimited servers marked as P2P-friendly.
To help you further, could you please contact us at support@keepsolid.com and provide more details about the issue you are experiencing?
Great support if you need to reach out
I had to make some account changes that I couldn't do on the keepsolid account webpage and support was responsive in making this happen.
All my interactions when I needed support was met with very satisfactory results.
18 augusti 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thanks for your kind words! We’re happy to hear our support team was able to help you and that your experience has been smooth. We’ll be here anytime you need assistance!
I didn't know how to remove a profile…
I didn't know how to remove a profile from an old Mac computer. I had run out of "slots" so I needed to manage my user account.
A quick email to customer support and Alexander was replying in minutes, with a link to what I needed to do.
Very helpful and I was able to get my new Mac protected.
Great product, backed up by excellent service.
Thank you !!
11 augusti 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you so much for your kind words! We’re delighted to hear that Alexander was able to assist you quickly and that your new Mac is now protected.
Your feedback means a lot to us — we’ll make sure to share it with the team.
Thanks again for choosing VPN Unlimited and for being part of our community!
24/7 support
I submitted a request to update my email address on a Sunday, and it was immediately addressed. Excellent customer service!
3 augusti 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad to hear your request was handled promptly—even on a Sunday. Providing fast and reliable support is our priority. Enjoy using VPN Unlimited!
Needed to change my login details
I had my login email attacked had had to change it. I contacted Keepsolid VPN Unlimited customer support via the app and received a very fast response on how to change my login. I sent them what they required to confirm my account and they transferred my lifetime account almost immediately. Excellent customer service & an excellent product.
29 juli 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for sharing your experience! We’re thrilled to hear that our support team was able to assist you quickly and efficiently in restoring access to your lifetime account. We truly appreciate your trust and are glad you’re enjoying the service!
Very Helpful and Maria gave great…
Very Helpful and Maria gave great customer service
24 juli 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad to hear Maria was able to assist you effectively. We’ll be sure to pass along your feedback to her! If you need anything else, we’re always here to help.
Fantastic company
Fantastic company, bought lifetime subscription through Stacksocial in 2020 and anytime I've needed support they get back within a few hours.
23 juli 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thanks so much for your continued trust and support! We’re thrilled to hear you’ve had a great experience with our support team and that your lifetime subscription is serving you well. If you ever need anything, we’re just a message away!
Great support, great service
Great support, great services.
I had several email accounts hacked two months ago, and after battling with the problems it ensued, I contacted the team to get back my VPN access, and it was solved very easily. Congratulations for a good VPN service I trust since 2018.
21 juli 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your kind words and for staying with us since 2018! We’re truly glad to hear our team was able to assist you promptly after such a difficult situation. If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Very good VPN with affordable Lifetime membership
It has a lot of features including Split Tunneling, and the speed not bad at all.
It suits my needs pretty well since many years.
That said, you won't always get the best quality when using a streaming service from an oversea server but that is to be expected.
Support via email was lovely, very fast and effective
17 juli 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your detailed feedback and for being a loyal lifetime member! We’re glad to hear our features like Split Tunneling meet your needs and that our support team has been helpful. Streaming quality can sometimes vary due to server distance and streaming service restrictions, but we continually work to improve performance. Have a great time using VPN Unlimited!
Connection problems on startup
A real pain when starting your PC, often have to disconnect the VPN Unlimited Windows service to enable connection again.
Customer service uses a script system, not interested if these do not work. Always ready to blame the customer's equipment
Latest:
The customer is expected to manually go into the Windows registry system (dangerous) because the installed software does not uninstall it's self properly.
Questions to C/S are not answered/feedback ignored.
3 juli 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience.
We completely understand your frustration, especially when technical issues disrupt your workflow. That’s definitely not the experience we want you to have with VPN Unlimited or our support team.
As for your concerns about scripted replies — we strive to provide relevant, case-specific solutions, and I’m sorry if previous responses felt impersonal. If you can share your latest ticket ID, I’ll make sure it’s looked into thoroughly.
Svar från KeepSolid VPN Unlimited
Thank you! We’re glad our support team could assist you quickly and efficiently. If you need anything else, we’re here to help!
Updated Email address
I was not able to update my Email address on the website so I contacted the customer support.
They completed the process for me and were very helpful and friendly. First class service.
27 maj 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
Thank you for your kind words! We’re glad our support team was able to assist you with updating your email address smoothly. Providing helpful and friendly service is our priority — we truly appreciate your feedback!
Svar från KeepSolid VPN Unlimited
Thank you for your feedback! We’re glad to hear you’re satisfied with the service. If you ever have questions or suggestions, feel free to reach out!
Drops out often
Drops out often/daily. Signs me out randomly. Sometimes can't access the internet when VPN becomes active whereas internet was accessible without VPN.
The company takes ages to respond via email & refuses to provide phone support, even after I told them the steps they provided me with didn't work.
It's a huge hassle because I am in China and I need a VPN to do anything.
I am not waiting for my subscription to run out, I am actively seeking a new VPN service & would not recommend unlimited to anyone.
18 maj 2025
Omdöme utan inbjudan
Svar från KeepSolid VPN Unlimited
We’re sorry to hear about the issues you’ve encountered. If the steps provided didn’t resolve the problem, we’d like to take a closer look. Please share your support ticket number so we can investigate further and assist you more effectively. Your experience is important to us, and we want to help make it right.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.