Ive ordered products a week ago
Ive ordered products a week ago, my package got lost by dhl i guess, no communication from either Vortex nor DHL. Would not recommend them.
7 september 2026
Omdöme utan inbjudan
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
OUR VISION Delivering the best VR equipment conveniently by preserving a professional and customer focused attitude to create lasting relationships with all our customers. OUR MISSION Bring humanity seamlessly into the future, by preserving our past, integrating VR into the presence, in order to elevate humanity to the next level of existence.
Kontaktuppgifter
Storbritannien
- support@vortexvr.co.uk
- vortexvr.co.uk
3,3
Medel
10 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What a great strap
What a great strap, standard one would not hold it securely for my 8 year old but this is perfect. Simple to fit and fan brilliant idea.
Very recommended
4 juni 2026
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review and for appreciating the quality of the product :)
Our customers and their satisfaction are our priority.
The BOBOVR S3 Pro Super Strap significantly changes the comfort of gaming :)
We are happy to help again in the future and thank you for your trust!
Best regards,
the Vortex VR team :)
Bought a bobo s3 pro headstrap
Bought a bobo s3 pro headstrap. price was great and i found Kasia in customer support to be very helpful. would not hesitate in using them again
15 april 2026
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your kind words! We’re glad that you are satisfied with our service 😊 If there’s anything else we can help you with, just let us know!
No communication and shady practices
I placed a £130 order with this company on 25th march and had a tracking update that "delivery failed, parcel being returned to sender at senders request". I have had no update or communication as to why this has happened or what is going to happen with the order.
I contacted their "help" email twice over 2 day and both days I got the response "we will verify the situation and get back to you" the same copy and pasted message with no further communication.
These were gifts for my partners birthday that is tomorrow and now I have nothing to give him.
I want a refund TODAY and if that doesn't come I will be initiating a chargeback with my bank and I have the proof that this parcel was sent back at the sender's request with no communication to me.
They also have multiple profiles with various domain suffixes here but they are all the same company.
2 april 2026
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Hello,
we are very sorry for the situation and the inconvenience you have experienced.
In cases where the courier is unable to deliver a parcel, it is automatically returned to the sender. The reason why your shipment was returned is still being investigated. Unfortunately, we did not receive any notification from the carrier about this situation, which is why we were unable to inform you earlier. We sincerely apologize for this.
Regarding refunds – our standard procedure is to process them once the parcel has physically returned to our warehouse. In your case, the parcel has not yet arrived back to us; however, understanding the urgency of the situation, we have made an exception and issued your refund in advance in order to provide you with the best possible resolution.
We hope this solution is satisfactory. If you consider the matter resolved, we would kindly ask you to update your review.
Kind regards,
VortexVR Team
Absolute game changer brilliant 2product…
Absolute game changer brilliant product would recommend to anyone 11 out of 10
1 januari 2025
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Excellent price
This was a Christmas present, grandson was very happy. Arrived quickly and was well packed, excellent price would definitely recommend, was kept up to date, therefore, excellent customer service.
21 december 2024
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Saved 30% in comparison to Amazon!
Fantastic contact with the store. Quick response to data changes and no problem at all. They did a great job of packing items, even of a non-standard size. Low prices, good products, fast delivery. The first delivery went missing (courier’s fault) but the replacement was sent promptly and arrived in good time. Let’s not forget these guys whup Amazon on price which is no mean achievement.
10 oktober 2024
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Quickly dispatched order and quality…
Quickly dispatched order and quality product delivered. Highly recommended.
3 oktober 2024
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Quick delivery we'll packed and will…
Quick delivery we'll packed and will definitely use again thank you
17 augusti 2024
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Superb add on for my Quest 3
The quality of the product, speed of the delivery and the price of course.
30 april 2024
Omdöme utan inbjudan
Svar från Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.