Vorina Omdömen 

We ordered a bench and got a scabby playing key ring Iv reported them for scamming hopefully we get money back

I ordered an outdoor storage box at £59.99.
I received a key ring worth 5pence.

What they do is email confirmation and a tracking number.
The tracking number relates to your order been shipped from china.
This gives them the time they need to steal your money and exploit your card details.
This is a full on SCAM. Do not be taken in.

Only scored it a 1 star as the don’t let you do none!!!
This is a scam company. Took money for a garden storage box and delivered a key ring !!!
Be aware you will lose money

Hi,
Please refund my money on the attached order
I’ll be putting all your correspondence that I’ve had with you on every consumer site I can find, you assured me that there was a glitch on you website, it’s just scamming lies.

On 4 Aug 2026,

Hi,
With reference to this email the storage bench has not been delivered as you have previously advised. Please advise
Kind regards

On 24 Jul 2026, at 15:42, contact > wrote:


Dear

Thank you for your message.

We sincerely apologise for the confusion.

Please don't worry. We can confirm that your order is for the bench that you selected on our website and not for the 3 vases shown in the confirmation email.

The vase description shown in your confirmation email is the result of a temporary technical issue within our payment and order management system. During checkout, your order was processed correctly; however, due to a product description mapping error, some confirmation emails displayed an incorrect product title.

Our technical investigation has confirmed that:

Your order has been correctly recorded as the bench you selected.

The incorrect vase description shown in the confirmation email is a display issue only and does not affect your actual order.

The amount charged is for the bench only.

The warehouse management system, inventory database, packing system, and shipping label all reference the correct product using its unique internal SKU.

Our warehouse and shipping teams prepare and dispatch orders using the internal SKU and fulfilment records—not the incorrect description shown in the confirmation email.

The correct bench will be shipped to your delivery address.

Our technical team has identified the cause of this product description mapping issue and is actively implementing a permanent fix to prevent this from occurring in future confirmation emails.

Thank you for your patience and understanding. If you have any further questions, please don't hesitate to contact us.

Kind regards,
Customer Support Team

July 24, 2026, 2:17 PM
From:
To:
Date: July 24, 2026, 2:17 PM
Subject: Re: Order #1316 confirmed
Hi,
I didn’t order 3 vases.
I ordered a bench
Please advise
Kind regards

On 24 Jul 2026, at


VORIONA
ORDER #1316
Thank you for your order!
We're getting your order ready to be shipped. We will notify you when it has been sent.
Order summary

Ceramic Vase Set of 3 × 1
Complete Order : Storage Keter

A scam. I bought Keter storage but received a small metal keyring instead. Luckily, I paid via Klarna.

My first order, 28 days later they said was delivered, it wasn't. They said replacement order on its way. Said it was delivered on 7/30. Well that's today it's 5:30 in the morning here and no package. I just sent them a message to refund my card. Doubt I'll see that either. I hesitated giving this a 1 star rating but 0 stars wasn't an option.

I placed an order June 14 th never came got no answer back from email

They took my money, didn't deliver the product, and claimed they delivered the package. I have 2 cameras on my front door,and l was working at my desk, next to the front door when they recorded the delivery. These people are a scam.

I think they use different company names and AI generated clothing items to steal from the American public. They are somewhere over in China, robbing the American public. A horrible, horrible company. Don't dare use them. They are a scam.

Do not order from this company!!! It took one month before I received it. Attempted several times to reach them by email...no response. Item was pricy and quality is very disappointing. The fabric is cheap and not at all as pictured in the advertisement. Don't be fooled!!!

Sent off a wrong received item and a terrible quality set of jumpers in Jan and still not received a refund yet, in March. Website does not exist anymore?

Absolute scam! I bought a 'wool' coat which was nothing like image on website and then sent pack with almost 30 pounds if postage realizing it is NOT a uk business but based in China. No refund given, money lost please report this company and do not shop from their website

I really really need some help, I’ve contacted Vorina where I have spent over £350, you can’t get through by phone, I did have some response by Haylee through the email but now it keeps bouncing back and no access to the website, I placed these orders at the beginning of February and I just don’t know what to do anymore
Donna

Still not received my refund after approximately 20 chasing emails. DO NOT USE THIS COMPANY

I bought from this company, they delivered late, quality was horrible, asked for a return, they offered a 10% discount, if I had know maybe I would have accepted the discount on the refund, but because I was so pissed with the purchase I decided to push for a return and refund, they were responding to me until I returned and send them proof and they stopped responding, the fact that the return address is in china says a lot, they are scam.

Do not use this company, on the surface it appears to be a British company but is actually based in China. Offering 100% refund if not entirely happy with your purchase. What they don’t tell you is this is goods have to be returned to China at your own expense (one small jumper cost around £20 from uk) added to which they are likely to get stopped at customs and never reach there finally destination, hence no refund.
In my case I ordered a Christmas jumper and when it arrived it bore no resemblance to the advertised version. When I complained I was offered a 15% discount on a £90 jumper! After I rejected this and pursued my 100% refund as per their website I was advised to send it to an address of which he has never arrived as despite filling out all the correct paperwork as a lady in the post office very kindly helped me with it is stuck in china’s customs. No refund, just an expensive lesson in look at trustpilot before buying next time

BEWARE DO NOT USE THIS COMPANY!!!!
My wife ordered clothing (£124). When it eventually arrived the quality was awful. Contacted them by email and they tried to offer discounts. We were adamant we wanted to return the goods. They eventually sent an address in China. The cost to return was £40. We decided to lose £40 was better than £124. We know that the goods arrived at the destination. No refund and now we cannot contact them by email or phone.

This company needs to be shutdown by trading standards. Ordered 3 jumpers totalling over £90. They look nothing like the photos. I have been trying to get my money back and now they have blocked my email. DO NOT BUY FROM THIS COMPANY.

I ordered some sparkle jeans November 2024 but they never arrived. Despite numerous emails back and forwards and how sorry they were etc I never got my refund and now they have blocked my email address. They are a disgrace and shouldn’t be trading. I urge anyone and everyone to never buy from them.

I am beyond frustrated and disappointed, and I have no choice but to give this terrible company 1 star—I would give zero if I could! Much like other reviewers, I placed an order for two jumpers, which were supposed to arrive in 1–2 business days, according to their website. Instead, it took over a MONTH!

When they finally arrived, I was shocked. The jumpers were cheaply made, completely misshapen, and looked NOTHING like the photos on their website. The fabric felt flimsy and poorly stitched, almost as if they had been thrown together without any quality control.

I immediately contacted customer service to request a refund, and that’s where things got even worse. After numerous emails and back-and-forth messages, they repeatedly refused to refund me, making up excuse after excuse. Eventually, I was told I had to return the items at my own cost—a whopping £22 to ship them back to China! Even after doing so, I STILL haven’t received my refund.

This company is blatantly scamming customers, taking their money, and making returns as difficult as possible to avoid giving refunds. DO NOT buy from them! They should be shut down by trading standards immediately. This entire experience has been stressful, exhausting, and a complete waste of time and money. Avoid at all costs!

Date of experience: January 2025

Misleading adverts and absolute rubbish