VitrA UK Omdömen 

It quite rare to find a company that puts customers first but Vitra does this in abundance. When a cleaner accidentally threw away our toilet flushes, leaving us without working toilets, Nigel was quick to respond and send replacements in the post. Then our local post office misplaced that delivery, Nigel went above and beyond and sent a new set immediately on overnight delivery so that we could use the toilets. Vitra is very clearly customer focused and Nigel is an irreplaceable asset to the business. Without his reassurance and constant support in a bit of a crisis, I am not sure what we would have done.

After having problems with my Vitra comfort bidet toilet and a very unsatisfactory and costly visit by a company Vitra use for servicing some of their products I eventually had a call from Nigel at Vitra. He was concerned to hear of my dissatisfaction and arranged to personally come and repair my unit. It took two visits as he didn’t have all the necessary parts to finish the work first time round but I’m pleased to say everything is now working hunky dory.
Many thanks to the itra aftercare team

I recently requested spare covers for the fixing holes on the VitrA S20 lavatory pan. The company immediately confirmed receipt of my request. After a couple of days, THEY CONTACTED ME !!! to apologise for delay caused by their computer/server problem and promised my request would be resolved as soon as possible. This they did, as promised, and I received the parts within three days. Well done Nigel, Danny and Dan.

I had a broken cabinet hinge which Vitra replaced without any additional cost - great service

Prompt and efficient service and timely delivery of replacement parts free of charge.

One of the soft close dampers on our toilet seat had failed after 10 months so I contacted Vitra. They couldn't be more helpful! After sending a picture of the Toilet Seat and the leaking damper they dispatched a new pair of dampers and provided very clear instructions to replace them. This was a relatively simple task and was installed in about 30 mins. Dan, from Aftersales, was great and provided an excellent service. Nice to deal with a company that prides it's self on customer service.

Danny from Aftersales dept was amazing.
Very helpful and very quick.

The cleaning nozzle on my Vitra V-care Comfort toilet stopped coming out and on investigation I found that the electrical supply cable to the motor had got trapped between two parts of the housing during assembly. This had bent the cable double and it had finally severed.
When I contacted Vitra for a replacement the after sales manager agreed to supply the part at no cost even though the toilet at 6 or 7 years old was long out of warranty.
This represented excellent customer service and I am very impressed.

The best service I had and as soon as I emailed with my issue I received a reply immediately
I privided the im formation required in the night and in the morning when I open my mail I had a reply and my pan which was faulty will be replaced
Execlelnt service all the credit goed to Danny Jacobs who was prompt in dealing with my issue

Danny was very helpful when my bidet toilet was installed a few years ago, and once again has been very approachable when my remote developed a fault. It’s on its way back to me fixed hopefully. I was very pleased that Danny is still with the company as he is always very responsive and good at solving problems.

I have never known anyone from any company to be as prompt and efficient as Danny Jacobs at Vitra. In all of my queries to Vitra, Danny has been extremly prompt to respond with an intelligent solution. Time and again Danny has demonstrated compassion (sadly lacking in todays age) with a speedy service also taking into consideration my elderly pearents health requirements. I hope senior management take note of the outstanding service we have received from Danny over the years.

Danny is a credit to the company and its reputation of quality products and more importantly the aftersales service.

I am extremely impressed with Vitra's exceptional customer service. I recently discovered a missing part for my wall hung toilet system and contacted their support team. To my delight, Vitra promptly sent me the missing part free of charge. Their quick and generous response exceeded my expectations and showcased their commitment to customer satisfaction. Thank you, Vitra, for your outstanding service and dedication. I highly recommend Vitra for their quality products and superb customer care.

Excellent service and help from Danny at Vitra Aftersales. I would recommend.

This is related to my previous review on 19th April 2024.
Nigel sent me a set of replacement 'soft close' dampers for my toilet seat. Unfortunately when I removed the old pair I found the hinges were damaged. I decided to get a replacement complete seat. Nigel said there would be several weeks delay from stock. But he looked up a replacement (Vitra) one on Amazon. He told me that if there was any problems installing it to contact him (or Dan) and any assistance they could give they would!
I got the item from Amazon the next day and it was simple to follow the enclosed instructions to install it.
I've never know such caring Customer Service before. Hence 5 Stars.
Highly recommened.

Well what can I say. I had a leak on my 6 year old smart toilet/bidet. My plumber couldn't fix it. I rang Vitra. Was put straight through to the correct department and spoke to Dan, a lovely man. He checked the part I thought I needed... wrong! He told me the correct part, sorted the paperwork, took my card details and put the part in the mail. Wonderful customer care. Thank you.

Fantastic customer service! I bought Vitra products for all my bathrooms and required some parts for a towel rail. I got in touch with them straight away and they acted quickly and sent me the parts free for next day delivery! Thank you Vitra or should I say Nigel Palfrey.

We had an S50 toilet pan and seat installed about 18 months ago.
Unfortunately a part of the soft close hinge broke last weekend.
I contacted customer service at Vitra.
Nigel was very helpful and asked if I could send a picture of the broken part which I did.
He then responded that the replacement part was in the post to us without any charge.
It arrived within a couple of days and all is now working well.

We had the V Care Prime toilet installed during our bathroom upgrade and the motion sensor to the lid was faulty and required replacement.
We made contact with Nigel & Dan and can quite honestly say, that the plan for repair, was the smoothest we have ever seen.

No list of endless questions and the repair was arranged in less than 24 hours. Great Aftersales team

excellent aftersales service, parts sent immediately, no questions asked, no hassle. very quick reply to emails