Roca Bathrooms Omdömen 292

Today i had fantastic customer service with your very kind rep lady Anjni.
From start to finish she handled my problem with.professionalism courtesy and kindness
If i could give a 10 star rating i would.

I contacted Roca regarding a broken toilet seat. I needed a replacement but as the unit had been fitted years ago, I didn't know the correct item number. Alice was very helpful and gave me the up to date code number. thank you Alice.

Alice Talbort provided excellent service !

Roca Indonesia sold me a smart
Toilet. It was DOA. They installed and it didn’t. Switch on. The technicians left and told us they will be back in a few days. Leaving the sewage pipe open. The smell the next days was horrible. The seller doesn’t take responsibility Roca Indonesia delays replacing it. Highly advisable do not buy Roca products

Corresponded with Elliott in Customer Service concerning an issue with a toilet seat and received an immediate response offering a direct updated replacement although out of actual warrranty.
This assistance was much appreciated.

Replacing a toilet seat free of charge 18 months after purchase. Excellent customer service, quick, efficient and a real satisfactory outcome.

Roca vanity unit under sink paint delaminated.
Bright aluminium underneath so no primer and paint not keyed in.
Same problem as Keith reported in Sept 2025.
I have just bought the house so have no recall on the fitter or supplier.

4 New Toilets, 8 New Toilet Seat Hinges, 1 Rusted Hinge.
My Email 1 to Roca:
Hi
Please see the rusted toilet seat hinge in photos attached.
The toilet is in an ensuite that is used very infrequently due (Daughter bedroom) to my daughter working away for the last 2 years.
This is a Bloor newbuild with 4 Roca toilets.
We completed on 30/06/2024 and moved into the house around December 2024 (due to other issues with the Newbuild)

Email 1 Roca Response:
Thank you for your enquiry.
We are sorry to learn about this issue
Corrosion of seat pins is normally caused by cleaning products and inadequate maintenance especially when it comes to drying the hinge pins with soft cotton cloth after cleaning. This is not caused by a defect in the manufacture of the hinges.

I'm sorry but this would not be covered under warranty

My Email 2 to Roca:
Thanks for your reply.
As part of your explanation for the corroded hinge can you explain why the other hinge on the same toilet seat has not corroded?
This assumes that your 'normally caused by cleaning products and inadequate maintenance especially when it comes to drying the hinge pins with soft cotton cloth after cleaning.' explanation has any merit.
Furthermore there are a total 4 toilets in the house and there is no corrosion on the other 3 sets of toilet hinges - please explain.
Please let me know so I can share this with the many neighbours (105 so far) in our Whatsapp group that may be experiencing the same problem.
Kind regards

Email 2 Roca Response: (Nothing)

We have recently moved into a new build property and there was an issue with the toilet seat. We contacted Roca Customer Services and Megann kindly organised a replacement which was with us in 2 days. Excellent service!

I contacted Roca regarding a toilet seat that was damaged in use shortly after installation. The wall mounted WBC’s seat had chipped when it touched the wall when being raised. I contacted Roca via their customer service form late one evening. The following day Megann contacted me for further details which I provided immediately. Within 24 hours Megann contacted me to say a replacement was in transit which I received within 3 Days. The measure of a great business is measured by their response and in this case was exceptional
. Thank you Megann

We have been installing Roca products regularly for years , we always find to be of a high quality , making them our go to brand.

Recently we have had some interactions with Tim Jones of Roca to assist us with a job and from Tim’s first involvement he was very knowledgeable and extremely helpful towards us , he is a credit to the company and now our go to man if we need any assistance.

Customer Service
All the people involved in our order were so helpful and efficient. Fantastic customer service. Thank you.

We bought a new house 5 years ago and all the bathrooms had Roca products. I first contacted them just over a year ago when one of the toilets started to have a slight leak from where the seat attached. It was replaced using my NHBC.
I had to contact them again earlier this week in regards to one toilet seat breaking, and another having a hairline crack in exactly the same place. The two new seats arrived today. Brilliant after sales service.

Absolutely amazing experience with customer service Megann. My problem was dealt within minutes and a replacement received! I really appreciate all your help!

I contacted Roca customer services to report a problem regarding a toilet seat. My enquiry was dealt with by Megan who was helpful and courteous with regard to this issue. I was assured that a replacement item would arrive within 1 - 3 days via Fed Ex which it did.
Despite the fault, which was disappointing, I am very happy with the service that was provided by customer services and with the speed by which the replacement was provided .

I discovered an issue with our Roca eco-bath fitted some 20 months ago and phoned the UK team to discuss a way forward. Had the pleasure of speaking with Megann (twice) who took a very understanding and professional approach to achieving a mutually agreeable solution. I have now fitted ROCA products into 2 houses and have always been impressed with their products - I can now, without hesitation, add a similar comment to the service provided by the company customer service team - thank you Megann from a very satisfied customer.

Really excellent customer service . When you email to ask about parts they respond swiftly and links tell you where you can purchase in your area- or of course use the item number given to search . Ive been in touch with this company a few times as seem to be rebuilding my old style roca loo and both Megann and Alice have been super helpful .Would recommend

The customer service team, and Megann in particular, are incredibly helpful. I emailed them at a weekend to ask for help identifying a toilet so I could purchase a replacement seat and I had a reply with the appropriate Roca part number by Monday afternoon.

Megann also helpfully provided guidance on how to remove the old seat so it was a simple and pain free process from start to finish.

There aren't many companies whose customer service is excellent when you don't purchase from them directly. Roca supply via their resellers but that clearly doesn't stop them from providing exceptional customer service directly via email.

I couldn't be happier with the service I received and it will most certainly ensure that I continue to remain a Roca customer for a long time to come - and that's all down to Megann!

Their customer service team is excellent.
Cabinets and sinks great.
BUT do not buy a toilet. There must be a 100 different seats that change constantly. Trying to get the right replacement is a minefield and you will need one, because they are not great quality.

Roca’s after sales team are exemplary. Extremely professional and very knowledgable.