If I could give zero stars I would, this is a scam they will steal your information and charge you 120 usd for something you can do for 7 usd, they mimic the oficial webpage of embassy’s around the wo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Big scam alert. Die Website versucht klar den Konsumenten zu täuschen in dem der Eindruck erweckt wird dass es sich hierbei um eine offizielle Website handelt. Fakt ist jedoch dass absolute Wucherpr... Se mer
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Ti fanno pagare 107 dollari per un visto che costa 7 dollari canadesi. Un guadagno a loro dire giustificato dai servizi che offrono e dalla tempestività per l'ottenimento del visto d'ingresso, in men... Se mer
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It is clearly a scam!!!!! The website looks like an official Canadian government page, with no transparent information about fees!!!!! I was misled into paying for a service that should be simple and... Se mer
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Företagsinformation
Skrivet av företaget
Planning a short trip to the U.S., Canada, New Zealand, Australia, or other popular destinations? Make your travel experience smoother with Visit-App.org. We specialize in helping travelers secure electronic travel authorizations (eTAs, eVisas, and other entry permits) quickly and efficiently—all from the convenience of your phone, tablet, or computer. For one transparent, flat fee, our experienced agents guide you through each step of the application process. From form completion to final submission, we handle the complexities so you don’t have to. We’ve supported thousands of successful applications and are proud to assist travelers from all over the world. At Visit-App, our mission is to simplify travel bureaucracy and provide a fast, stress-free visa experience. We prioritize accuracy, privacy, and customer satisfaction. Whether you're a first-time tourist, a business traveler, or visiting family abroad, our team is here to ensure your documentation is complete, compliant, and submitted on time. We operate globally and offer multilingual support to make sure no traveler is left behind. Forget confusing government websites and paperwork—our user-friendly platform and expert service are here to save you time, money, and effort. Let Visit-App take care of the red tape so you can focus on the journey ahead. Your next adventure is just a few clicks away.
Kontaktuppgifter
Spanien
- visit-app.org
1,5
Mycket dålig
114 omdömen
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They are a scam
They are a scam. I clicked on the first google link for NZeTA and assumed it was new Zealand's website. Not only did they charge $190 for something that's supposed to be $17-23, they charged me 3 times. They said they are available "24/7" but haven't answered my emails to cancel until after the application went through.
5 januari 2026
Omdöme utan inbjudan
Svar från Visit-App
Hi Ruiz,
Thank you for sharing your experience. I’m sorry to hear how frustrating this has been, especially with the surprise around the amount charged and the difficulty reaching support when you needed help.
To clarify, Visit App is a private visa-assistance service and not the New Zealand government website. Our service is optional and includes support such as a manual review of the information submitted, correction of common errors, multilingual assistance available 24/7, and guidance throughout the process until the travel authorisation is issued. If an authorisation is ever lost, we also help recover or re-issue it at no cost, and we provide a full refund whenever an application is rejected by the authorities.
The most important part of your message is the payment issue. If you were charged three times, that is not what we want any customer to experience, and it needs to be checked urgently. In some cases, multiple pending authorisations can appear due to how banks process transactions, but we can confirm exactly what happened and ensure any incorrect charges are resolved.
Please contact our support team with your order number and a screenshot of the charges from your bank statement (you can hide sensitive details). We will review the payment records, confirm the correct amount, and help you get a clear outcome as quickly as possible.
Thank you again for your feedback,
Visit App Team
Misleading pricing, unexpected multiple charge, refund not delivered
I used visit-app/newzealand/ to apply for a New Zealand tourist visa (NZeTA) and had a very negative experience.
The main issue is pricing transparency. During the application/payment flow, the total cost was not communicated in a clear and unambiguous way. I proceeded believing I was paying the standard NZeTA-related amount, but my card was charged a much higher amount (multiple times what I expected). I did not knowingly consent to paying that total.
As soon as I noticed the charge, I requested a refund. I contacted support immediately and repeatedly, clearly stating that I wanted a full refund and that I would not pay any extra “fee” (I was told/it was implied there could be an additional USD 35 fee). In my view, charging an additional fee to receive a refund after unclear/misleading pricing is not acceptable.
I also had serious concerns about whether this service would reliably deliver the visa at all. Given the lack of clear communication and the overall experience, I did not feel confident that my application would be properly processed through official channels.
To protect myself, I informed my card provider and blocked my cards as a precaution. Even after this, and despite the website advertising 24/7 service, I did not receive a proper response and the promised refund did not arrive. The lack of any real support or resolution strongly suggests this is not a trustworthy service.
Subject: (For Trustpilot) Review update – still no response / no refund
31.01.2026
UPDATE: Even though they replied here telling me to contact them again so they can “verify” and refund, nothing has happened. They still don’t respond to my emails.
I’ve now emailed them from two different email addresses (just in case one got flagged as spam or blocked 😄) — still no reply, no refund, no real follow-up.
So I’m still waiting for either (1) the refund to be processed, or (2) a proper response.
17.02.2026.
UPDATE: Still no refund, and almost no communication.
I did receive ONE email reply from them on 2026-02-02 saying they were “checking the issue” and that due to a technical problem they were unable to process the refund at that time. I replied to that email immediately with the requested details — and since then: nothing. No further response, no timeline, and still no refund.
It has now been close to 2 months since the refund was promised in multiple places. At this point I’m treating it as non-payment and I’m going back to my bank again, because this delay gives me a solid reason to start a formal recovery/collection process.
If you’re reading this (since you reply on Trustpilot): please either refund the money, or provide a clear, concrete update with a real date.
29 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Gergely,
Thank you for taking the time to describe what happened. I’m sorry to hear that the experience left you feeling uncertain and unprotected — especially around pricing clarity, the payment outcome, and the follow-up afterwards.
To clarify, Visit App is a private visa-assistance service and not affiliated with the New Zealand authorities. We do not issue NZeTAs ourselves; our role is to support travellers who choose a private service by providing a manual review of the information submitted, help correcting common errors, multilingual assistance available 24/7, and guidance throughout the process until the travel authorisation is issued. If an authorisation is ever lost, we also help recover or re-issue it at no cost, and we provide a full refund whenever an application is rejected by the authorities.
That said, the concerns you raise about how the total amount appeared during checkout, a possible duplicate or unexpected charge, and a refund not being received are all issues we take seriously. If you were charged more than once, or if a refund was confirmed but not delivered, we want to verify that immediately and make sure you get a clear resolution.
Please contact our support team again with your order number and the last four digits of the card used (no full card details) so we can locate the transaction, confirm the exact amounts, and provide an accurate status update. We’re also happy to resend the official confirmation and any delivery details so you can be confident about the application status.
Thank you again for your feedback — we’d appreciate the chance to review your case properly and assist you.
Visit App Team
This is a scam
This is a scam. The company attempts to legitimize its misleading website by hiding vague “legal” wording and disclaimers in the footer while charging nearly 10 times the actual government fee. The official application costs $15, yet they charged $190, claiming fees for “services” such as translation—despite the fact that their forms accept English only.
I requested cancellation within minutes of submitting the application, well before any processing could reasonably have occurred. Despite this, they refused to cancel or refund the payment, even though my request complied with their own stated refund policy.
This operation is deceptive at every level:
• Misleading website design
• Inflated and unjustified fees
• Uncooperative and unethical customer service
Always use the official government website directly. Do not use this company under any circumstances.
I have already initiated a transaction dispute and will continue reporting this company so they cannot profit from people’s honest mistakes.
24 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Joe,
Thank you for taking the time to explain your experience in such detail. I’m genuinely sorry to hear how upsetting and frustrating this situation has been for you, and I understand why it left you with a very negative impression.
To clarify, Visit App is a private visa-assistance service and not an official government website. We don’t issue visas ourselves, nor do we replace the authorities. Our role is to support travellers who choose to use a private service, by offering a manual review of their information, help correcting common mistakes, multilingual assistance available 24/7, and guidance throughout the process until a travel authorisation is issued. If an authorisation is ever lost, we also assist with recovery or re-issuance at no cost, and when an application is rejected by the authorities, we provide a full refund.
I’m sorry if the difference between the government fee and our service fee was not clear enough at the moment you applied, or if the value of the assistance we provide did not meet your expectations. That is never the experience we aim to deliver, and we take feedback like yours seriously.
If you are open to it, we would still like the opportunity to review your case in detail, including your cancellation request and the communication you received, to ensure everything was handled correctly and to clarify any remaining concerns. Our support team is available 24/7 and ready to assist.
Thank you again for sharing your feedback,
Visit App Team
Total scam
This is a total scam. I fell prey to it for NZeTA and lost a lot of money. It is just a skin on top of the government website and charges thrice. It appears to the unsuspecting users as a government website. It has some canned responses in the name of customer support and has zero value add. My eTA was delayed, I lost my ticket value and these guys were of no use.
20 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Yashwant,
I’m very sorry to hear how much impact this had on your travel plans. Losing a ticket because an authorisation didn’t arrive in time is extremely upsetting, and I understand why you would feel let down.
To clarify, Visit App is a private visa-assistance service and not affiliated with the New Zealand government. We don’t issue NZeTAs ourselves; the decision and timing ultimately depend on the authorities. What we do provide is optional support around the application, including a manual review of the information submitted, help correcting common errors, multilingual assistance available 24/7, and guidance through the process until the travel authorisation is received. If a document is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities we provide a full refund.
That said, if your NZeTA was delayed and you didn’t receive the support you expected, we’d genuinely like to review your case. There may be factors we can confirm for you (submission details, status updates, delivery issues, or whether any additional information was requested), and we want to make sure your file was handled properly.
Please contact our support team with your order details so we can look into what happened and assist you directly.
Thank you for taking the time to share your feedback,
Visit App Team
FRAUDSTERS
FRAUDSTERS. DO NOT USE.
They charge exorbitant fees and then failed to deliver my Canadian eTA. Website is misleading - you think it's an official Govt Website but they charge 20 x (yes, twenty times) the Govt fee and then fail to deliver on top of that. DO NOT RELY ON THIS GROUP OF THIEVES TO DELIVER YOUR eTA!!
4 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Donal,
I’m sorry to hear about your experience, especially the concern about not receiving your Canadian eTA. I understand how stressful that can be when travel plans depend on it.
To clarify, Visit App is a private visa-assistance service and not an official government website. We don’t issue eTAs ourselves; approvals and delivery are ultimately determined by the relevant authorities. What we provide is optional support around the application, including a manual review of the information, correction of common errors, multilingual assistance available 24/7, and guidance through the process until the travel authorisation is received. If an authorisation is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities we provide a full refund.
That said, if you have not received your eTA, we’d genuinely like the chance to look into your order and confirm what happened. In many cases the document can be located quickly (for example, email delivery issues, typos in the address provided, or a missing message in spam/junk folders), and we can help you retrieve it.
Please contact our support team with your order details so we can review your file and assist you directly.
Thank you for sharing your feedback,
Visit App Team
A EVITER ABSOLUMENT ! ESCROQUERIE !!
J'ai fait une demande de eTA pour la Nouvelle Zelande avec ce site. Très grosse erreur de ma part. Non seulement le prix à payer et payé est de 190 USD alors que sur le site officiel immigration.govt.nz cela coute 123 NZD y compris la taxe visiteur IVCT, mais de plus aussitôt payé je n'ai plus aucune information. RIEN DE RIEN ! J'ai envoyé un mail pour demander de recevoir au moins un accusé de réception et un statut de la demande, mais je n'ai reçu qu'une réponse bidon. Re-répondu pour rectifier, et je n'ai plus eu aucune nouvelle nouvelle. Ce prétendu service est une honteuse escroquerie. Adressez-vous directement au service de l'immigration : immmigration.govt.nz
12 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Je suis sincèrement désolé d’apprendre que le processus vous a laissé avec ce sentiment de frustration et d’inquiétude, et je comprends parfaitement vos préoccupations.
Pour clarification, Visit App est un service privé d’assistance aux visas et n’est pas affilié au gouvernement néo-zélandais. Nous ne remplaçons pas les autorités officielles : notre rôle est d’accompagner les voyageurs qui souhaitent un soutien supplémentaire lors de leur demande. Cela inclut notamment une vérification manuelle des informations, une assistance multilingue disponible 24/7, un suivi de la demande jusqu’à l’obtention de l’autorisation, ainsi qu’une aide pour récupérer ou réémettre le document en cas de perte. Lorsque les autorités rejettent une demande, nous procédons également à un remboursement complet.
Je suis désolé si la différence entre les frais gouvernementaux et notre service d’assistance n’a pas été suffisamment claire au moment de votre demande. Ce n’est jamais notre intention qu’un client se sente mal informé ou abandonné, et je regrette que la communication n’ait pas répondu à vos attentes dans votre cas.
Si vous le souhaitez, nous serions vraiment disposés à revoir votre dossier en détail afin de vérifier le statut de votre demande et de vous apporter des explications précises. Notre équipe d’assistance est disponible à tout moment pour vous répondre et vous accompagner.
Merci encore pour votre retour,
Visit App Team
Clearly a ripoff!
Clearly a ripoff as they charge $180 for a service that you get for $10-20 on the respective government homepage (depending on where you travel to). The visa does not seem to be fake (have not traveled yet but it can be verified kn the government homepage). I blocked my credit card as I feared fraud but don’t think they would have hacked the card. I think they are just after the money. Better use the government homepage!
7 november 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Miguel,
Thank you for sharing your experience. I’m sorry the service felt like a poor fit for what you were looking for, and I understand why you’d feel concerned when you realise you’ve used a private provider rather than applying directly on a government website.
To clarify, Visit App is a private visa-assistance service. We don’t issue visas ourselves and we’re not affiliated with any government authority. What we provide is optional support around the application: a manual review of the details to catch common mistakes, multilingual assistance available 24/7, guidance throughout the process, and help recovering or re-issuing the travel authorisation at no cost if it’s ever lost. In the rare event that an application is rejected by the authorities, we refund the full amount.
I’m glad to hear your authorisation appears valid and can be verified through the official system. If you have any remaining concerns about your application or would like us to review your order and confirm everything is in good standing, our support team is available any time and happy to help.
Thank you again for your feedback,
Visit App Team
Fraud company
Fraud company, they will make it look like genuine.
11 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Junaid,
I’m sorry to hear that this was your impression of our service. I understand how frustrating it can feel if you expected to be on an official government website.
To clarify, Visit App is a private visa-assistance service, not a government platform. Many travellers choose to use our service because we manually review their information, help correct common errors, provide multilingual support 24/7, and follow the application through until the travel authorisation is approved. We also assist with recovering or re-issuing documents if they are ever lost, and we refund the full amount when an application is rejected by the authorities.
If something in your experience felt unclear or didn’t meet your expectations, we’d really appreciate the opportunity to review your case and help clarify any concerns. Our support team is available at any time and happy to assist.
Thank you for sharing your feedback,
Visit App Team
Tramité mi visado para México porque…
Tramité mi visado para México porque estaba en el aeropuerto y no me dejaban pasar, pensé que con mi pasaporte era suficiente. Mande mi solicitud y a los minutos tuve mi visa aprobada. Super rápido y efectivo
2 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hola Antonella,
Muchas gracias por compartir tu experiencia. Nos alegra saber que pudimos ayudarte justo en un momento tan urgente, especialmente estando ya en el aeropuerto. Nuestro equipo revisa cada solicitud de manera manual para acelerarla lo máximo posible, y es un gusto saber que recibiste tu visado en pocos minutos.
Si en el futuro necesitas apoyo para otro viaje, estaremos encantados de ayudarte nuevamente.
Gracias por confiar en nosotros,
Visit App Team
Really fast service
Really fast service, I obtained my Korean ETA in just 1 hour and they replied to my emails very fast too, I appreciate it as I was worried that I wouldn't obtain my K-ETA in time to board my flight.
26 november 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Marina,
Thank you for sharing your experience. We’re really glad to hear that you received your K-ETA quickly and that our team was able to reply to your emails right when you needed reassurance. It’s completely normal to feel a bit anxious when a trip is approaching, so we’re happy we could help make the process smoother for you.
If you ever need assistance again for another destination, we’ll be here to support you.
Thank you for your trust,
Visit App Team
Fraudulent and upsetting
Fraudulent company as others described. Unfortunately fell for it in a state of panic. N did not receive the Canadian evisa I paid US$120 for. Company offered to refund only US $49.50 which I’m doubtful would even be processed. When I pressed further the “24/7 support line” stop responding. Avoid at all costs. Have raised a chargeback with my bank.
2 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Mia,
I’m really sorry to hear how stressful this situation has felt for you. Applying for travel documents while under pressure can be overwhelming, and I understand why this left such a negative impression.
To clarify, Visit App is a private visa-assistance service. We are not affiliated with the Canadian government, and our fee includes services beyond the official government charge. These include a manual review of the details you provided, multilingual support available at any time, guidance throughout the process, and help recovering or re-issuing documents if needed. We also offer a full refund whenever the authorities reject an application.
I’m sorry if any part of this wasn’t clear for you during the process. If your application did not arrive or something in the communication felt incomplete, we’d genuinely appreciate the chance to check your file directly and make sure everything has been handled properly.
If you are willing, please contact our support team again with your order details so we can look into this for you. We are available 24/7 and always ready to assist.
Thank you for sharing your feedback,
Visit App Team
Betrug zu Wucherpreisen
Betrug zu Wucherpreisen - Verbraucher werden bewusst getäuscht
2 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hallo Benedikt,
es tut mir leid zu hören, dass Sie diese Erfahrung gemacht haben. Ich verstehe gut, dass der Prozess verwirrend wirken kann, insbesondere wenn man erwartet, auf einer offiziellen Regierungsseite zu sein.
Zur Erklärung: Visit App ist ein privater Visa-Assistenzservice. Wir sind keine Regierungsbehörde und bieten zusätzliche Leistungen an, die über die reine Behördengebühr hinausgehen. Dazu gehören eine manuelle Prüfung der eingegebenen Daten, Unterstützung in mehreren Sprachen rund um die Uhr, Hilfe während des gesamten Antragsprozesses sowie die erneute Ausstellung oder Wiederbeschaffung der Reisegenehmigung, falls diese einmal verloren geht. In den seltenen Fällen, in denen eine Behörde eine Anfrage ablehnt, erstatten wir die gesamte Gebühr zurück.
Es tut mir leid, wenn dieser Unterschied zwischen staatlicher Gebühr und unserem Service nicht klar genug sichtbar war, als Sie Ihren Antrag gestellt haben. Unser Ziel ist es, unsere Rolle als privater Dienstleister transparent zu machen, bevor eine Anfrage abgeschickt wird.
Wenn Sie möchten, prüfen wir Ihren Fall gerne noch einmal im Detail. Unser Support-Team ist jederzeit erreichbar und hilft Ihnen gerne weiter.
Vielen Dank, dass Sie Ihre Rückmeldung mit uns geteilt haben,
Visit App Team
Do not use this company
Do not use this company. They look like official NZeta site, but they are only third party agent. The cost for NZeta was 190 USD!!! Correct cost is 117 NZD!! They refuse to cancel the application, even I contacted 2 minutes after the confirmation email. They answer to my email even there is night in NZ at the moment. They keep saying they cannot cancel the application and I have accepted their terms and conditions. The site did not mention anywhere that they will charge extra cost for about 100 USD, this is illegal and fraud business!
2 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Mirva,
Thank you for taking the time to share your experience. I’m sorry to hear that the process felt confusing — I understand how frustrating it can be when you’re trying to apply quickly and expect to be on the official government website.
To clarify, Visit App is a private visa-assistance service. We are not affiliated with the New Zealand authorities, and our fee includes a range of additional services that are separate from the official NZeTA charge. This includes a manual review of the information you submitted, multilingual support available at any time, help throughout the process, and assistance recovering or re-issuing the authorisation if it’s ever lost. We also provide a full refund whenever the authorities reject an application.
I’m sorry if the difference between the government fee and our service fee wasn’t clear enough at the moment you applied — it’s never our intention for travellers to feel misled. We aim to make our role as a private assistance service visible before an application is submitted.
If you’d like us to take another look at your case or clarify any part of the process, our team is available 24/7 and we’d be glad to help.
Thank you for sharing your feedback,
Visit App Team
I am not very good with technology...
I am not very good with technology and often times I ask my son to help me with this type of procedures, however, I have encountered this website by accident and the process has been very easy and they have offered me a much needed support in no time.
I would definitely recommend this to my friends.
14 november 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Michael,
Thank you for taking the time to leave such a kind review. We’re really glad to hear that the process felt easy for you and that our team was able to support you quickly. A lot of travellers come to us for exactly that reason — to have someone guide them through the steps and make everything simpler.
It means a lot that you would recommend us to others. If you ever need help again, we’ll be here for you.
Thank you once more,
Visit App Team
Muy buena atención al cliente
Muy buena atención al cliente. Necesitaba urgente mi visado para entrar a Mexico y me ayudaron a tramitarlo, porque no podía completarlo por mi cuenta.
27 november 2025
Omdöme utan inbjudan
Svar från Visit-App
Hola Claudia,
Muchas gracias por tu comentario. Nos alegra saber que pudimos ayudarte justo cuando lo necesitabas y que el proceso te resultó más sencillo con nuestro acompañamiento. Nuestro equipo revisa cada solicitud de forma manual y está disponible en varios idiomas para ayudar en situaciones urgentes como la tuya.
Si vuelves a necesitar apoyo para otro viaje, estaremos encantados de ayudarte de nuevo.
Gracias por confiar en nosotros,
Visit App Team
Fast reply from cs team
Fast reply from cs team. Reliable service. Thank you!
1 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Ricardo,
Thank you for your kind words. We’re glad to hear that our support team was able to assist you quickly and that you felt confident using our service. We take great care in reviewing each application and staying available to travellers whenever they need help.
If you ever need assistance again, we’ll be here.
Thanks for your trust,
Visit App Team
SCAMM!!!
SCAMM!!!! Please do not use this, they pretend to help but charge way more and will not refund you even if you try to cancel 5 mins after. THE WORST
1 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Darany,
I’m sorry to hear that this was your experience — I can understand how disappointing it feels when the process doesn’t match what you expected. I’d like to clarify that Visit App is a private visa-assistance service, not a government website. Some travellers choose us because they prefer extra support, including a manual check of their details, multilingual help available at any time, and guidance throughout the entire application.
We also help recover or re-issue travel authorisations at no cost if they are ever lost, and we provide a full refund whenever the authorities reject an application. I’m sorry if these aspects of the service weren’t clear for you during the process.
If something in your case wasn’t handled properly or felt unclear, we’d really appreciate the chance to look into it with you. Our support team is available 24/7 and can review your order directly.
Thank you for taking the time to share your feedback,
Visit App Team
It's all lies
My review is the same as the rest. Confusing web page, say they performed the work but I already had a visa so it would be impossible to get a second. Refused to give a refund. DO NOT USE!!!
The reply simple doesnt make sense, they did nothing a 100% scam.
1 december 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Jane,
Thank you for sharing your experience. I’m sorry to hear that you felt the process was confusing — that’s never the outcome we want for anyone who uses our service.
Regarding the point about already having a visa: when an application is submitted on our platform, our team begins reviewing and processing it immediately. If the official system detects that a traveller already holds a valid visa or travel authorisation, the government simply does not issue a new one. In those cases, we still review the details, verify the status, and provide confirmation to the customer. This is part of the service we offer as a private assistance platform.
We also want to clarify that Visit App is not a government website. Our site explains this, and many travellers come to us specifically because they prefer manual checks, 24/7 multilingual support, and help recovering or re-issuing their travel authorisation if it's ever lost. In the rare case that the authorities reject an application, we provide a full refund.
If anything in your particular case was not handled correctly, we’d genuinely like the opportunity to look into it. Please contact our support team so we can review your order and make sure all the information you received was accurate.
Thank you for taking the time to leave your feedback,
Visit App Team
Svar från Visit-App
Hi Lorenz,
I’m sorry to hear that you were left with this impression. To clarify, Visit App is a private visa-assistance service, not a government website. We support travellers who prefer help with the process by manually reviewing their information, providing multilingual assistance 24/7, and following the application until it’s approved. We also help recover or re-issue visas if they’re ever lost, and we refund the full amount when an application is rejected by the authorities.
If something in your experience didn’t match your expectations, we’d appreciate the chance to look into it. Our support team is available at any time if you’d like us to review your order.
Thank you for your feedback,
Visit App Team
MISLEADING + OVERPRICED
This was the first result on google, which had the NZ flag, and all the framing and pictures made it seem as if it was an offical NZ website; not a multi-country visa agency that provides additional services. Never once in the process did it explain all of these services or present as a non-government agency.
As someone googling for a visa it is very unclear that they are charging you an additional $130 USD just for this.
I emailed within 2 minutes to ask for a refund since I did not understand this until I talked to my partner who paid $65 for the same thing and they said it had already been processed (even though part of their services was a manual review of all of my items?)
29 november 2025
Omdöme utan inbjudan
Svar från Visit-App
Hi Will,
Thank you for sharing your experience. I’m sorry that the process felt unclear to you — that’s definitely not how we want travellers to feel when using our service.
To clarify, Visit App is a private visa-assistance platform, not the New Zealand government website. Our site explains this, but I understand how it can be confusing when arriving from a search engine, especially if you’re focused on getting your application completed quickly.
Our service fee includes several additional features: a manual review of the information before submission, multilingual support available 24/7, follow-up until approval, and help recovering or re-issuing the NZeTA if it’s ever lost. In the rare case the authorities reject an application, we refund the full amount.
I understand your frustration about the difference in cost, and I appreciate you taking the time to describe what felt confusing. If you’d like us to review your case again or clarify anything further, our support team is available around the clock and happy to help.
Thank you,
Visit App Team
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