Visit-App Omdömen 114

Svar från Visit-App

En dag sedan

Hi Alvaro,

I’m sorry to hear that this was your impression of the service and that the experience left you feeling frustrated and concerned.

To clarify, Visit App is a private visa-assistance service and not affiliated with any embassy or government authority. We do not issue travel authorisations ourselves. Our role is to support travellers who prefer additional help with the application process, including a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued.

We also take the protection of personal information very seriously and apply security and privacy measures designed to safeguard customer data throughout the process.

I’m sorry if the distinction between the official government fee and our assistance service was not clear enough in your case or if the service did not meet your expectations. If you would like us to review your order or clarify any concerns regarding your application, our support team would be happy to assist you directly.

Thank you for sharing your feedback,
Visit App Team

Svar från Visit-App

En dag sedan

Hi Katiu,

I’m very sorry to hear how upsetting and frustrating this experience has been for you. I understand your concern, especially if you believed you were using an official government website and later felt uncertain about the status of your eTA.

To clarify, Visit App is a private visa-assistance service and is not affiliated with the Canadian government. Our role is to support travellers who prefer additional help with the application process, including a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued.

I’m also concerned by your comment regarding the validity of the eTA. If you were unable to verify your authorisation through the official Canadian system, we would absolutely like to investigate this immediately, as there may be an issue with the details used for the verification or with the reference information received.

Please contact our support team again with your order number and the information you used to check the eTA status so we can review your case carefully and provide clarification. If something has not been handled correctly, we want the opportunity to resolve it properly.

Thank you for taking the time to share your feedback,
Visit App Team

Svar från Visit-App

En dag sedan

Hi Tai Yuan Chen,

Thank you for sharing your feedback. I’m sorry to hear that the experience left you feeling frustrated and misled, especially when you believed you were applying through an official government website.

To clarify, Visit App is a private visa-assistance service and not affiliated with the New Zealand authorities. Our service is optional and designed for travellers who prefer additional support with the application process. This includes a manual review of the information submitted, help identifying common mistakes that may lead to delays or rejections, multilingual assistance available 24/7, and guidance throughout the process until the travel authorisation is issued. If an authorisation is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities we provide a full refund.

I’m sorry if the distinction between the official government fee and our assistance service was not clear enough at the time you applied, or if the value of the service did not meet your expectations. That is never the experience we want travellers to have.

If you would like us to review your order or clarify any aspect of your application, our support team would be happy to assist you directly.

Thank you again for your feedback,
Visit App Team

Svar från Visit-App

En dag sedan

Bonjour Gerbaux,

Je suis désolé d’apprendre que vous avez dû attendre plusieurs jours pour votre eTA et que cela vous a laissé une mauvaise impression du service. Je comprends parfaitement votre frustration, surtout après avoir obtenu une réponse beaucoup plus rapide via le site officiel.

Pour clarification, Visit App est un service privé d’assistance aux démarches de voyage et non un site gouvernemental. Notre rôle est d’accompagner les voyageurs qui souhaitent un soutien supplémentaire, notamment grâce à une vérification manuelle des informations, une assistance multilingue disponible 24/7 et un suivi du dossier tout au long du processus.

Les délais de traitement peuvent parfois varier selon les contrôles effectués par les autorités ou selon les informations fournies dans la demande. Cela dit, si votre autorisation a pris plus longtemps que prévu ou si vous n’avez pas reçu suffisamment d’informations pendant l’attente, nous aimerions vraiment vérifier votre dossier plus en détail.

N’hésitez pas à contacter notre équipe support avec votre numéro de commande afin que nous puissions examiner le statut de votre demande et vous apporter des explications précises.

Merci pour votre retour,
Visit App Team

Svar från Visit-App

En dag sedan

Hi Binoy,

Thank you for sharing your feedback. I’m sorry to hear that your experience with our support team left you feeling frustrated and unsupported. We understand how important timely assistance is, especially when dealing with travel documents or insurance-related questions.

Visit App is a private assistance service, and part of our role is to help travellers navigate processes that can sometimes feel confusing or stressful. Our team provides multilingual support 24/7, manually reviews applications, and assists customers throughout the process whenever additional clarification is needed.

I’m particularly sorry to hear about the issues you experienced with the support queue and communication. That is not the level of service we aim to provide, and we would genuinely like the opportunity to review what happened in your case and make sure your concerns are properly addressed.

Please contact our support team again with your order details and any previous communication references so we can investigate this directly and assist you further.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

En dag sedan

Hi Alexander,

I’m sorry to hear that this was your impression of the service. Visit App is a private visa-assistance platform designed for travellers who prefer additional support during the application process rather than completing everything alone through government systems.

Our service goes beyond simply forwarding information. Our team manually reviews the details submitted, helps identify common mistakes that can lead to delays or rejections, provides multilingual assistance available 24/7, and supports travellers throughout the process until the travel authorisation is issued. If a document is ever lost, we also assist with recovery or re-issuance at no cost, and we provide a full refund when an application is rejected by the authorities.

I’m sorry if the value of the assistance we provide was not clear enough in your experience or if the service did not meet your expectations. If you would like us to review your case or clarify any aspect of the process, our support team would be happy to assist you directly.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hi Mateo,

Thank you for taking the time to explain your experience. I’m very sorry to hear about the frustration you’ve gone through, especially regarding the refund that you were expecting to receive.

To clarify, Visit App is a private visa-assistance service and not affiliated with the Canadian government. Our role is to assist travellers who prefer additional help with their application, including a manual review of the information provided, guidance through the process, and multilingual support available at any time.

In your case, if our team confirmed that a full refund was approved because the eTA application could not be completed, then it’s important for us to verify what happened with that transaction. The situation you describe — not receiving the refund and being unable to locate your details — is not the experience we want any customer to have.

Please contact our support team again and include your payment confirmation or the email you originally received from us so we can locate your order and check the refund status immediately. We will also be able to provide confirmation of the transaction for your bank if needed.

We appreciate you bringing this to our attention and would like the opportunity to resolve it properly.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hi Ana,

Thank you for sharing your feedback. I’m sorry to hear that your experience left you feeling this way, and I understand how frustrating it can be if you expected to be on an official government website.

To clarify, Visit App is a private visa-assistance service and is not affiliated with any government authority. We do not issue visas ourselves. Our role is to assist travellers who prefer support with the application process, including a manual review of the information provided, help correcting common errors, multilingual assistance available 24/7, and guidance throughout the process until the travel authorisation is issued. If a document is ever lost, we also assist with recovery or re-issuance at no cost, and when an application is rejected by the authorities we provide a full refund.

I’m sorry if the difference between the official government fee and the assistance service we provide was not clear enough at the time you applied, or if the value of the service did not meet your expectations.

If you’re open to it, we would appreciate the opportunity to review your case and address any concerns directly. Our support team is available at any time and would be glad to assist you.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hallo Petra,

es tut mir leid zu hören, dass Sie diese Erfahrung gemacht haben. Ich verstehe sehr gut, wie frustrierend es ist, wenn man auf eine Reisegenehmigung wartet und nichts erhält.

Zur Klarstellung: Visit App ist ein privater Visa-Assistenzservice und keine offizielle Regierungswebsite. Wir stellen selbst keine Visa aus – diese werden ausschließlich von den zuständigen Behörden erteilt. Unsere Aufgabe ist es, Reisende bei der Antragstellung zu unterstützen, zum Beispiel durch eine manuelle Prüfung der Angaben, Hilfe bei häufigen Fehlern, mehrsprachigen Support rund um die Uhr und Begleitung während des gesamten Prozesses bis zur Ausstellung der Reisegenehmigung. Sollte ein Dokument verloren gehen, helfen wir außerdem bei der Wiederbeschaffung, und im Fall einer offiziellen Ablehnung erfolgt eine vollständige Rückerstattung.

Wenn Ihr Visum oder Ihre Reisegenehmigung nicht angekommen ist, möchten wir das unbedingt überprüfen. In manchen Fällen kann es beispielsweise zu Zustellproblemen bei E-Mails kommen oder eine weitere Information wird von den Behörden benötigt. Unser Support-Team kann den Status Ihrer Anfrage schnell prüfen.

Bitte kontaktieren Sie uns mit Ihrer Bestellnummer, damit wir Ihren Fall direkt überprüfen und Ihnen weiterhelfen können.

Vielen Dank für Ihr Feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hi Giuliano,

Thank you for taking the time to share your concerns. I’m sorry to hear that the experience left you feeling misled and frustrated, especially when you were trying to complete an important travel requirement quickly.

To clarify, Visit App is a private visa-assistance service and not affiliated with the Canadian government. Our role is to support travellers who prefer additional help with the application process. This includes a manual review of the information submitted, assistance in identifying common errors, multilingual support available 24/7, and guidance throughout the process until the travel authorisation is issued. If a document is ever lost, we also assist with recovery or re-issuance at no cost, and when an application is rejected by the authorities, we provide a full refund.

I’m sorry if the distinction between the official government fee and our assistance service was not clear enough at the time you applied, or if the communication you received did not meet your expectations. That is never the experience we want travellers to have.

If you are open to it, we would appreciate the opportunity to review your case in detail, including your cancellation request and the communication you received, to ensure everything was handled correctly and to clarify any remaining concerns. Our support team is available at any time and ready to assist.

Thank you again for your feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hi Ryan,

Thank you for sharing your feedback. I’m sorry to hear that the experience left you with this impression, and I understand how frustrating it can be if you expected something different from the service.

To clarify, Visit App is a private visa-assistance service and not affiliated with any government authority. Our role is to support travellers who prefer help with the application process, including a manual review of the information submitted, assistance in identifying common mistakes, and multilingual support available 24/7 while the request is being handled. We guide applicants through the process until the travel authorisation is issued, and if an application is rejected by the authorities we provide a full refund.

I’m sorry if the distinction between the official government fee and our assistance service was not clear enough at the moment you applied or if the service did not meet your expectations.

If you would like us to review your order or clarify any details about your application, our support team would be glad to assist. Please contact us with your order information so we can look into it directly.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hi Monika,

Thank you for sharing your feedback. I’m sorry to hear that your experience left you feeling this way, and I understand how frustrating it can be if you believed you were applying through an official government website.

To clarify, Visit App is a private visa-assistance service and not affiliated with any government authority. We do not issue visas ourselves. Our role is to support travellers who prefer additional help with the application process, such as manually reviewing the information submitted, helping correct common errors, and providing multilingual assistance available 24/7 while the request is being handled.

We always aim to make our role as a private assistance service clear before an application is submitted. I’m sorry if this distinction was not clear enough in your case or if the service did not meet your expectations.

If you would like us to review your order or clarify any details about your application, our support team would be happy to help. Please contact us with your order information so we can look into it directly.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

11 mars 2026

Hi Mika,

Thank you for taking the time to explain your experience. I’m sorry to hear that the situation left you feeling frustrated and concerned, especially when you were trying to complete an important travel document quickly.

To clarify, Visit App is a private visa-assistance service and not affiliated with the Canadian government. Our role is to assist travellers who choose a private service by reviewing the information submitted, helping identify common mistakes, and providing multilingual support throughout the process until the travel authorisation is issued. Many travellers prefer having guidance and support available if questions arise during the application.

I’m also sorry to hear about the concerns regarding the charge and the communication you received. If you believe there was an unexpected transaction or that your request was not handled properly, we would genuinely like the opportunity to review the situation and clarify what happened.

Please contact our support team with your order details so we can locate the transaction and review your case carefully. Our team is available to help and we’d appreciate the chance to address your concerns directly.

Thank you for sharing your feedback,
Visit App Team

Svar från Visit-App

27 jan. 2026

Hi Sudarshan,

Thank you for taking the time to describe what happened. I’m very sorry to hear about the delay and the uncertainty you experienced — waiting more than two weeks and then being told the visa could not be processed is understandably upsetting.

To clarify, Visit App is a private visa-assistance service and not affiliated with the Cambodian authorities. We don’t issue visas ourselves, and reference numbers can differ depending on the channel used and how the application is tracked, which can sometimes make verification confusing.

That said, if your application could not be processed and you did not receive a visa, we would absolutely want to review the handling of your case. We aim to be fair, transparent, and helpful in these situations, and your description doesn’t match the experience we want any traveller to have.

Please contact our support team with your order number and the reference you received so we can investigate the status, check what happened with the submission, and clarify the refund outcome. Our team is available 24/7 and we would appreciate the chance to resolve this properly.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

27 jan. 2026

Hi Maneerat,

Thank you for taking the time to explain your experience. I’m sorry to hear how disappointing and confusing this felt for you, especially after your K-ETA application was not approved. I understand why that would be very frustrating.

To clarify, Visit App is a private visa-assistance service and not affiliated with the Korean government. Our role is to support travellers who choose a private service by offering manual review of the information provided, help correcting common errors, multilingual assistance available 24/7, and guidance throughout the application process. We also aim to make our role as a private service clear before an application is submitted.

When an application is officially rejected by the authorities, we do provide a full refund in accordance with our service policy. If your request for a refund was declined, that is something we would genuinely like to review, as it does not reflect how we intend to handle rejected applications.

I’m sorry if the scope of the assistance we offer was not clear enough before payment or if the presentation of the website led to confusion in your case. That feedback is important to us.

Please contact our support team again with your order details so we can review your case carefully, confirm the rejection status, and clarify the refund outcome. We’re available 24/7 and would appreciate the opportunity to look into this properly.

Thank you for sharing your feedback,
Visit App Team

Svar från Visit-App

27 jan. 2026

Hi Aurélien,

Thank you for taking the time to share your experience. I’m sorry to hear how concerning and frustrating this situation has been for you, especially not receiving the confirmation you were expecting.

To clarify, Visit App is a private visa-assistance service and not an official government website. We don’t issue travel authorisations ourselves; our role is to support travellers who choose a private service by offering a manual review of their information, help correcting common mistakes, multilingual assistance available 24/7, and guidance throughout the process until the authorisation is issued. If a document is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities, we provide a full refund.

Not receiving any confirmation after payment is understandably worrying and is something we take seriously. There can sometimes be delivery issues (for example, messages filtered to spam or a typo in the email address), but we’d really like to review your case directly to confirm the status of your application and ensure you receive the correct information.

Please contact our support team again with your order details so we can look into this promptly and help resolve it. We’re available 24/7 and are committed to making sure each case is properly followed up.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

27 jan. 2026

Hi Linda,

Thank you for sharing your feedback. I’m sorry the experience felt disappointing, and I understand why you expected more guidance during the process.

To clarify, Visit App is a private visa-assistance service, not a government website. The application form is designed to collect the required details first, and our assistance happens around that submission: our team manually reviews the information, helps identify and correct common errors, and remains available 24/7 in multiple languages if you have questions at any point. We also support travellers after submission, including helping recover or re-issue travel authorisations at no cost if they are ever lost, and we provide a full refund when an application is rejected by the authorities.

If you felt you didn’t receive support, we’d genuinely like to review your case and understand what happened. Please contact our support team with your order details so we can look into it and assist you properly.

Thank you for taking the time to leave a review,
Visit App Team

Svar från Visit-App

27 jan. 2026

Hi Lea,

I’m sorry to hear that you felt this way about your experience. To clarify, Visit App is a private visa-assistance service and not a government website. We support travellers who prefer help with the process by manually reviewing their information, providing multilingual assistance 24/7, and guiding them through to approval. If a travel authorisation is ever lost, we also help recover or re-issue it at no cost, and when an application is rejected by the authorities we provide a full refund.

If you’re willing, we’d appreciate the chance to understand what happened in your case and assist you properly. Our support team is available at any time, and we can review your order if you share your details with us.

Thank you for your feedback,
Visit App Team

Svar från Visit-App

27 jan. 2026

Hi Dirk,

I’m sorry to hear that this was your impression. Just to clarify, Visit App is a private visa-assistance service and not an official government website. Some travellers choose to use our service because we offer additional support, including a manual review of the information, help correcting common mistakes, multilingual assistance available 24/7, and guidance throughout the application process.

If something about your experience felt unclear or didn’t meet your expectations, we’d appreciate the opportunity to look into it. Our support team is available at any time and happy to review your case.

Thank you for sharing your feedback,
Visit App Team

Svar från Visit-App

27 jan. 2026

Bonjour Véronique,

Merci d’avoir pris le temps de partager votre avis. Je suis désolé que le prix vous ait surpris et que cela vous ait donné une mauvaise impression.

Pour clarification, Visit App est un service privé d’assistance aux démarches de voyage, et non un site gouvernemental. Notre tarif correspond à un service d’accompagnement optionnel qui inclut notamment la vérification manuelle des informations, l’aide multilingue 24/7, l’assistance tout au long de la procédure, ainsi que la récupération ou la réémission du document sans frais en cas de perte. En cas de refus officiel par les autorités, nous procédons également à un remboursement complet.

Je comprends toutefois votre remarque sur le coût. Si vous souhaitez que nous vérifiions votre commande ou que nous clarifiions les montants facturés dans votre cas, notre équipe support est disponible à tout moment et sera heureuse de vous aider.

Merci pour votre retour,
Visit App Team