Vionic Shoes Omdömen 145

Worst customer service I have experienced. I ordered two pairs of shoes, have only received one of the two and it’s been one week since the order was placed which is frustrating because I paid for 2 day shipping. I have spoken to two different people who won’t give an update and say that the case has been escalated and that I have to wait another week for an email reply to update me on why part of my order has not shipped. I asked if they could get me a reply sooner because I am about to travel and need this delivered asap, which is why I paid $18 for express shipping in the first place. They said no. I asked if I could then cancel the order since I can’t get a more immediate update, and they said no. The customer service reps have zero interest in being helpful at all. I have yet to deal with any other company that can’t get a shipping update from their warehouse sooner than one weeks time. Oh and I asked for a refund on the express shipping and the first rep said that she’d do that, and of course, that has not come through. I’ll be heading to the store to buy a different brand shoe and will be returning these whenever they do arrive.

impossible to get a customer service agent by phone! only an answer machine, emails have also gone unanswered
they are clearly not interested in helping their customers

I've heard the company has changed hands. Why oh why, did they do this? The new stock is all over the place and not comfy. I had 3 pairs of vionics and bought 2 new pairs, the same size as before but they arrived longer. It's a nightmare trying to return them, too. I live overseas, so buying is no longer an option, as it costs me a fortune to send them back. What a disaster.

I had a problem with the stitching coming loose and contacted them. I only wanted to have them repaired or replaced but this was not an option. I had them repaired as I liked them and I will not buy any more shoes from them.

Vionic shoes have changed how far I can walk every day!

The Gemma II Mule Slippers fit well and are really cozy until you start walking. The slipper needs to be gripped with your toes to prevent them from sliding off. Nothing cozy about that. I’ve purchased other open-back slippers without this problem. My mistake was buying these as a gift a couple weeks in advance of Mother’s Day, so I missed their tight 10 day return deadline. A return policy speaks volumes about a company’s goodwill towards their customers and this one fails to impress. So I’ve decided to explore more customer-centric retailers. And with a vast selection of online retailers at your fingertips ready to serve you, I can’t see why anyone would recommend Vionic and I suggest you give this store a pass.

I bought a pair of sandals and they were very uncomfortable , I read they were like walking on clouds with memory foam , well when i received them i couldn’t even walk they had like a hard bump within the arch in the middle part if foot which made it hard to walk since i’m flat feet .. I loved the sandals though to bad i had to return them! Not to mention they were way over priced.
Shipping was not good at all ! They kept changing the delivery day, i was supposed to get them the most by April 25 and they arrived April 28! Fed-Ex is the worst service

I ordered Vionic sandals and I received them one mo. later.Clearly states 5-8 business days for shipping. I also thought there was free returns. I was e-mailing back and fourth with them and they sent me the return label. Never once did they tell me there was a $9.95 fee for using their return label which they should have told me in the e-mails that they sent to me. It does state on their web site but since I was dealing with them direct I didn't think I had to go to their web site to read about their returns. I was told on the phone I would be getting the full amt. back since my invoice showed it was not the case.This was clearly not the case.When I contacted customer service they stated it clearly states a $9.95 charge for printing return label on their web site or I could return to any Happy Returns Bar which there are none in Hawaii. On my invoice they took off $7 and called it a processing fee. So much for free returns!

I ordered shoes. Did not fit neverbwore besides trying on insurance house. They asked me to take picture then said lookednworn and refused to refund money. Went on for more than 3 plus months. Never ever wore took multiple pictures. Suggest not purchasing if you not exactly sure they will fit. Although say can return had me jumping through hoops for unworn shoes. Will not purchase from them online again.

I bought 3 pairs of Vionic Sandals, i have literally worn them for every day - absolutely loved them from the moment I put them on. I have walked miles every day in them with no issues. Now searching to replace them.

I bought a pair of vionic shoes on sale - a nice pump. I wore them twice easily. The "leather" is already coming off on the toe. This is not OK. Also, the support is not as good as I'd hoped. There are other brands, priced the same, which are better made and offer more comfortable support. Vionic seems "cheap."

Poor quality - sadly, I will now no longer buy this brand. After this being the only brand I have been buying in recent years, two of the newer pairs have broken fairly early on in a serious way. One may have been an anomaly, but two just reeks of cost cuts. Super disappointing to opt for cheaper production on what is supposed to be a quality brand.

I purchased Vionic Loafer, shoes fit fine when I tried them on, the first time I wore the the shoes stretched out so badly that my heals comes
Out of the shoe every step I take. Vionic shoes Company will not exchange. I will never buy a pair of Vionics shoe again.
Regretting my Vionic purchase

Wrong size shoes delivered. Can’t get any response from my emails. Stuck with size 8.5 sandal instead of size 7. Can’t get through to anyone by phone. Very disappointed with this company.

I've been trying to return a pair of shoes that don't fit properly for the last two weeks, to be returned within 30 days. I am constantly receiving generic emails back, with a link that doesn't accept my ID purchase number and email, saying something has gone wrong.

I have phoned 4 times and left messages, received one answer machine message that said to phone the number I had already phoned or email using the email address that I'd used 5 or 6 times now. Have the company gone bankrupt?

I have contacted trading standards for advice and suggest others do the same.

I've also had huge problems with Evri that Vionic seem to use. On one occasion I didn't receive the shoes ordered - that company refunded me, then another time I returned a swimsuit following the instructions for returning, got a tracking number and a week into tracking it, the number wasn't valid and the company claimed they hadn't received it back.

DO NOT BUY FROM THIS COMPANY
Shoes are incorrectly sized and will not take return saying item is A FINAL SALE item. Buyer Beware

THEY SELL THINGS THEY DO NOT HAVE IN STOCK AND JUST SEND YOU AN EMAIL STATING THEY HAVE RAN OUR OF INVENTORY BAD COMPANY

I used to love Vionics - in fact 95% of my shoes are Vionics. But for the past year their customer service and inventory has been really bad.

Recently ordered a pair of boots on the Cyber Monday sale. Next day got an email that my boot order was canceled because they didn’t have the boots in stock. I could clearly see on the website that my size was still available and told them that. They said they had an Email stock issue. They said I could go ahead and order them then. I mentioned that I should get the cyber Monday price that I originally got since the cancellation was their fault. Received another email that they would credit me that amount if I placed an order. By that point the boots had actually sold out. I had a similar issue a few months back as well. Thankful that there are other brands that other the same or better quality.

My wife and I have bought shoes from Vionic in the past and they have been fine, however the last couple of pairs we have purchased were very poor quality. We both bought a pair of trainers for a holiday in September. This was a 4 day trip with a little walking involved, the soles on my wife's trainers have started to become detached from the uppers. we eventually managed to get in touch with Vionic and their very slow and rude response was disappointing. We no longer have the packing slip or original email, apparently without this we can get stuffed. When we asked them to check their records we got a very positive no from them.

Do not purchase from this company. As others have written, the returns portal does not work, I have had no response to several emails and am unable to get through on their phone number, it goes to voicemail and no one ever returns you call. I have now raised a dispute with my credit card provider to get my funds back.