CUSTOMER SERVICE LACKING: You should not be allowed to sell anything without a valid customer service phone number. My item took 6 weeks to arrive. If I could have called or checked the status of the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got the smart feeder as a present. It assembled easily and instructions were clear. The assembled feeder is easy to mount with the bracket attached with screws, or with a strap. We got it paired up an... Se mer
Placed order that was supposed to be discounted. Discount did not process and reached out to team. Team replied three days later, on 2/2/2026 and stated that they would credit my account in 7-10 busin... Se mer
We love the bird feeder with the camera.It has already gotten alot of recognition by 4 different bird species.It took a couple of days for them to notice it was there but once they did they are there... Se mer
Företagsinformation
Skrivet av företaget
VINGUYS is a technology company focused on enhancing the birdwatching experience through innovative solutions. Our flagship product, the VINGUYS V-feeder, combines cutting-edge technology with a passion for nature. Designed with advanced features such as HD video resolution, real-time notifications, and bird species recognition, our smart bird feeder allows users to monitor and enjoy wildlife in a more interactive and meaningful way. Founded with a deep respect for nature, VINGUYS aims to provide a seamless, intuitive experience for bird enthusiasts, whether they are seasoned birdwatchers or newcomers. Our team consists of experienced professionals with expertise in smart technology and environmental sustainability, dedicated to developing solutions that foster a greater connection between people and the natural world. At VINGUYS, we are committed to continuous improvement, offering innovative, user-friendly products that make birdwatching more accessible and enjoyable. With a focus on quality, reliability, and customer satisfaction, we aim to be a trusted partner for anyone looking to enhance their interaction with wildlife.
Kontaktuppgifter
2060 N Collins Blvd ste 110, 75080, Richardson, USA
- support@vinguys.com
- vinguys.com
3,4
Medel
60 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It works well but would prefer an…
It works well but would prefer an option to set notifications if a new bird arrives that hasn’t since x number of days.
4 augusti 2025
Great company… at first
Great company… at first! Responded to issues/questions right away. Got good reviews from me and then stopped responding to issues/posts/messages. Avoid!
4 augusti 2025
Have tried for days to get the camera…
Have tried for days to get the camera to connect to WiFi!! I can’t get it to work!!! Don’t buy this bird feeder!! It’s awful!! I’ve worn on it for days and live chat with tech support to no avail!! DONT BUY
20 juni 2025
Omdöme utan inbjudan
well worth my purchase
Excellent product...easy & fast delivery. Squirrels can't get at it!
15 maj 2025
Birding made simple.
Great products that are easy to install and set up. Product quality only surpassed by superior customer service.
25 april 2025
Excellent communication
Excellent communication. Wanted to solve our problem to our satisfaction. Would definitely recommend this company. Response couldn’t have been better
18 april 2025
Ease of installation
15 april 2025
Happy Birds…
We love the bird feeder with the camera.It has already gotten alot of recognition by 4 different bird species.It took a couple of days for them to notice it was there but once they did they are there several times a day feeding.We also like that it identifies the different birds.It is definitely well worth the money.
20 mars 2025
Not user friendly
Not user friendly - support contact is almost none existed. When ran out of power the resetting did not work. Live the idea of the product but they need to be available for help.
7 februari 2025
Omdöme utan inbjudan
Svar från VINGUYS
We sincerely apologize for the inconvenience you’ve experienced with the V-feeder. We truly appreciate your support and are sorry to hear about the issues with resetting and the difficulty in reaching our support team.
Your experience is very important to us. Please reach out to us directly at support@vinguys.com, and we’ll be more than happy to assist you with the power reset issue. We’re also working to improve our support channels to ensure quicker, more efficient responses in the future.
Thank you again for your valuable feedback—it helps us improve and provide a better experience for all our customers.
Trying to figure out what’s wrong
Trying to figure out what’s wrong. I have 2 bird feeders about 30 feet from the camera. And they stay full of birds and squirrels. But only squirrels will go to the camera feeder. Birds will land a foot away from the camera and look at the feed but never get in the food. It’s like there is inaudible sound or something that keeps them away.
2 januari 2025
Svar från VINGUYS
Please get in touch with support@vinguys.com and include your device number. Our technical team will immediately look into the issue and assist you in resolving it.
I've bought a total of 7 of these
I've bought a total of 7 of these. I'm still waiting on the last one to be delivered. That's my only issue. Everyone I've given them to as gifts love them.
8 januari 2025
Svar från VINGUYS
Please kindly reach out to support@vinguys.com with your order number. Our customer service team will promptly look into the status of your order and assist you as quickly as possible.
We truly appreciate your patience and support.
Ordered as Christmas gifts in November; didn't receive until January
I ordered the birdfeeders on November 30 as gifts and they did not get delivered by Christmas. I did not get them until mid-January. I felt Vinguys mis-lead me that there was a chance I would get them by Christmas, and likely you knew all a long they wouldn't be delivered by Christmas. I had to re-ship the gifts after the fact to get the presents to my mom and aunt costing me money on top of everything else.
9 januari 2025
Svar från VINGUYS
We sincerely apologize for the delay in delivering your Vinguys bird feeders, especially since they were meant as holiday gifts. We understand the inconvenience this caused and truly regret the frustration it brought you.
To prevent such issues in the future, we’ve already upgraded our logistics partnerships to ensure faster and more reliable deliveries.
Great product and support
Got the smart feeder as a present. It assembled easily and instructions were clear. The assembled feeder is easy to mount with the bracket attached with screws, or with a strap. We got it paired up and working first time and started enjoying the pics and clips. We asked support about how to pair vs multiple viewing devices and got a fast accurate easy to understand response. We then asked support about ways to delete files on the TD card and again we got a fast clear courteous response. The product itself it’s excellent and the customer support superb. By the way, if you set up the operating camera at the right place you also have an excellent home security camera.
30 december 2024
Omdöme utan inbjudan
I had issues with wifi connection and…
I had issues with wifi connection and they did not give up trying to help me figure it out , it was a tough issue with my router , i have the frontier with EERO, i finally opened guest wifi and connected to it and it worked , i couldn't get the feeder if my phone was away from my wifi ,
23 december 2024
Omdöme utan inbjudan
Email on status of order
Email on status of order. Very good.
Update by Vinguys on status of order
18 december 2024
Detta är Trustpilot
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