They arrived very quickly with excellent customer service. The packaging was great, with all items individually wrapped and in glass jars. The sardines tasted amazing in extra virgin olive oil. I woul... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
great products, even better prices and arrived promptly. Saw the company recommended by Phoebe Liebling who I trust as a nutritionist and so far everything all the products have been fantastic.
First time purchased a bag of sandwich bread and three bags of organic brown bread and we love it so much because it’s a good quality product and most important thing no nasty ingredients that are har... Se mer
I’m really disappointed with the amount missing from the hummus jar. I received the package today and the jar was still sealed, but it looks like there is around a 20g shortfall. This is not what I ex... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Vilgain: Your healthy food & sports supplement revolution! We offer premium quality at fair prices, using only natural ingredients. No artificial additives, just clean, effective products packed with nutrients. Every Vilgain product is tested & certified.
Kontaktuppgifter
182-184 High Street North, E6 2JA, London, Storbritannien
- +442037690574
- support@vilgain.co.uk
- vilgain.co.uk
4,5
Utmärkt
460 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great value and quality
Great value and quality
Get my tubs of organic peanut butter and almond butter for my baby. Good value and quality, quick delivery, nice packaging. Would recommend
9 mars 2026
Great products
Great products, well packaged, fast delivery. I especially like the fact that they don’t use artificial sweeteners. Really happy with the customer service as well.
7 mars 2026
Damaged Sardines Jars
I orderded 9 Sardines in Organic Extra Virgin Olive Oil , it came in time but i realized that there was a leak at the bottom of the box, and the packaging was very poor. Some of the jars were damaged. But the quality and the taste was very good. The customer service contacted me after my first message on trust pilot so I wanted to edit it.
10 april 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello, Deniz,
We are very sorry that your package arrived in this condition. This certainly does not meet the standards we strive for, and we understand how frustrating this must have been for you.
In the case of damaged goods, we always recommend contacting our customer support first so that we can resolve the issue quickly and ensure an appropriate solution without any unnecessary costs on your part.
We have contacted you via email, where we will be happy to investigate your case and find the best possible solution for you.
Thank you for your feedback, and once again, we sincerely apologize for the inconvenience caused.
Best regards,
Michaela - team Vilgain
I’m really disappointed with the amount…
I’m really disappointed with the amount missing from the hummus jar. I received the package today and the jar was still sealed, but it looks like there is around a 20g shortfall. This is not what I expected when buying a sealed product. I understand small variations can happen, but this feels noticeable and unfair for the price paid. I hope better quality control can be ensured in the future.
8 april 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello, Kamila,
We’re sorry to hear you’re disappointed and thank you for your feedback. The weight of food items can vary slightly, but we understand that the difference you described may be frustrating.
We will forward your comment to our colleagues in production for review to ensure the highest possible accuracy in filling. We have also contacted you via email, where we will be happy to resolve the entire situation to your satisfaction.
Thank you in advance for your understanding, and have a wonderful day.
Best regards,
Michaela - team Vilgain
Amazing clean product
Amazing clean product I like how the protein powder has no aftertaste and it tastes nice and pure and even the granola taste is amazing and very crunchy will absolutely buy again!
25 mars 2026
Fabulous customer service
Fabulous customer service, and can wholeheartedly recommend the tallow , it make fantastic roasties absolutely delicious 😋, and its amazing on my dry skin ! Win win
24 mars 2026
good service
3 mars 2026
So disappointed.
I’m very disappointed with my first experience ordering from Vilgain.
My order was blocked due to a courier note prompted by their own website — something completely out of my control. After contacting support, I received an apology but no clear delivery timeline.
I escalated the issue to the head of customer service, Alexandra, who acknowledged it was their mistake and offered a voucher. This felt like a poor substitute for a proper resolution, especially as my order arrived three days late with no accountability.
When it finally arrived, the milkshakes were spilled, leaking, and the remaining ones tasted awful.
Overall, I had to chase updates, received no proactive communication, and ended up with damaged products I couldn’t get a refund for. A very frustrating first experience — I won’t be ordering again.
1 april 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello Aboo,
Thank you for your feedback, and we’re really sorry for the experience you’ve had.
Your order was due on Thursday, but arrived on Saturday, also due to courier delays over the Easter period. Once an order has been handed to the courier, we’re unfortunately unable to influence delivery. However, we did ensure it was delivered as soon as possible, including over the weekend.
We were not made aware of any damage prior to this. We’re sorry to hear some items arrived in poor condition. We’ll be in touch directly to resolve this and arrange a refund for the affected items.
Best regards,
Petra - team Vilgain
Delicious granola and nut butters at a…
Delicious granola and nut butters at a decent price. Perfect delivery too. Great shopping experience - I will be back!
2 mars 2026
Low quality products
31 januari 2026
Svar från Vilgain
Hello,
We’re sorry to hear about your experience. We’ve always prided ourselves on the quality of our products, using carefully selected ingredients and gentle processing methods.
Your feedback is important to us - we would appreciate it if you could provide more details via email to our customer service team at support@vilgain.co.uk so that we can better investigate the situation and find a solution if necessary.
Thank you for your feedback, and have a wonderful day.
Best regards,
Michaela - team Vilgain
Svar från Vilgain
Hello,
we’re sorry to hear that you didn’t enjoy the taste or texture of the product. Taste is very subjective, and we understand it may not suit everyone.
If you’d like to resolve this or return the product, please feel free to contact us at support@vilgain.co.uk - we’ll be happy to help find a suitable solution.
Thank you for your understanding, and have a wonderful day.
Best regards,
Michaela - team Vilgain
Very professional
24 februari 2026
Product is not that great not value…
Product is not that great not value for money product
30 mars 2026
Omdöme utan inbjudan
Svar från Vilgain
Hello Rahul,
thank you for your feedback.
We’re sorry to hear that the product did not meet your expectations.
Providing high-quality products at a fair price is very important to us, so we are sad to hear that this wasn’t your experience.
We would really value the opportunity to understand this better.
We’ve reached out to you to request a bit more detail, and we’d be grateful if you could get back to us so we can review the situation.
Thank you very much and have great day!
Valentýna - team Vilgain
excellent product and service
12 mars 2026
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