Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Alt virker bra til du ser produktet, hbis du er så heldig å finner noe ferdig produkt. Produktet koster mer enn de oppgir og resultatet er fullt av feil. Feks når jeg ber om Hispanic vibes ute... Se mer

Betygsatt 1 av 5 stjärnor

So many wrongs about this AI tool, i have been charged 2 extra bills with no credits, this is not ok at all, i want my money back and i will give no good rewiews at all, so many of us has been fooled... Se mer

Betygsatt 1 av 5 stjärnor

Vidmuse charged my credit card even though my subscription was cancelled a long time ago. In my account, the subscription is clearly inactive, and the only option available is “Resume Subscription,... Se mer

Betygsatt 1 av 5 stjärnor

Fast korrekt erstellte Bilder nach meinen Vorlagen wurden komplett fehlerhaft rekonstruiert, nach dem ich nur an einem Bild Änderungen vornehmen lassen wollte. Das hatte ich nun schon zum fünften Ma... Se mer


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

79 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 73 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Shocking.

Shocking.
2 projects both failed and a waste of money because you will be bled dry by the AI idiot.....I am gonna get my bank to put the transaction on cancel a judging by the reviews her I am the biggest idiot for not checking the reviews first.

9 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Compton,

We are very sorry to hear about the frustration you experienced with your projects. We take your feedback seriously and would like to help you resolve the technical issues you encountered.

AI generation can sometimes be complex, and we want to investigate exactly why your projects did not meet your expectations. To help us conduct a thorough technical review, could you please provide the registered email address associated with your VidMuse account?

Alternatively, please submit your case details directly through our official support channel: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will analyze the generation logs to understand what happened and provide you with the necessary support to achieve better results. We are committed to ensuring our users can successfully create the content they envision.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

des arnaqueurs a fuir ils vous font…

des arnaqueurs a fuir ils vous font croire quils vont generer une videos et svous font payer plus a fuir des aranaqueur

6 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Christian,

We are concerned to hear about your experience and would like to address the concerns you’ve raised.

Our goal at VidMuse is to provide a transparent and efficient creative tool. We would like to investigate your specific account history to understand the issues you encountered with video generation and the credit system. To help us conduct a thorough review of your case, could you please provide your registered email address?

Alternatively, please submit your feedback and details via our official support link: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will review your logs and billing history to provide a clear explanation and assist you in resolving any misunderstandings. We are committed to supporting our users' creative journey.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Many errors you paid and system say…

Many errors you paid and system say refund but not given. Realy bad!!!

7 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Nico,

Thank you for reaching out and sharing your feedback. We are genuinely sorry to hear about the frustration you experienced and the errors you encountered on our platform.

We would like to investigate your specific case to understand why these errors occurred and to review the system messages you described. To help us conduct a thorough technical review of your account history, could you please provide your registered email address?

Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our team will analyze your logs to provide a specific explanation and the necessary assistance to resolve these technical concerns. We are committed to supporting our creators and ensuring our tools work effectively for your projects.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Want to rate them zero.

Want to rate them zero.
Absolutely terrible service.
Their AI bot operates every part of this site and you will be robbed.
Whatever you do, do not waste money on this. You don't know what you are paying for. They only operate on an estimate which is way out and you will end up paying through the teeth. There are no free fixes to video.
The video quality is inconsistent and often poor.

28 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Steven,

We are genuinely sorry to hear about your frustration and the negative experience you’ve had with our service. We take your feedback regarding video quality and credit usage very seriously.

We want to clarify that we are here to support our creators. To help us understand exactly what went wrong with your video generations and the "estimates" you mentioned, we would like to conduct a full investigation into your account activity.

Could you please provide the email address associated with your VidMuse account? Alternatively, please share the specific details of the projects you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our technical team will manually review your generation logs to provide you with a clear explanation and the necessary assistance to improve your creative results. We are committed to ensuring our platform meets the high standards our users expect.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

SCAM U think this is free cus they…

SCAM U think this is free cus they never tell u to pay the make u wait for like 30 minutes cus the ai is making u wait for stupid things and then they tell u to pay after making u wait in purpose, this is straight manipulation and even if u try to use free credit it will make u wait 40minutes more for a 30 second ugly video and probably it will keep asking and insisting to pay not even making the video. Scam hopefully the founder of this website for to jail soon

6 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Francis,

We are sorry to hear about the frustration you’ve experienced regarding the wait times and the results of your video generation.

We would like to clarify that AI video generation is a highly resource-intensive process that requires significant computing power, which can sometimes lead to longer processing times depending on server demand. We aim to provide a transparent service for both our free and premium users.

To help us investigate your specific situation and understand why your experience was unsatisfactory, could you please provide the email address associated with your VidMuse account?

Additionally, we encourage you to submit the details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our technical team will review your generation logs to identify any issues and provide you with a specific explanation. We are committed to assisting our users and continuously improving our platform.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

feel like a scam

I had a video project in progress, but after four days the system automatically deleted everything without completing the video. Along with that, 4k credits were wiped out with no refund, leaving me $60 poorer and with nothing to show for it. To make matters worse, the AI then prompted me to “continue” by topping up more credits. The whole process feels misleading and exploitative... almost like a scam.

3 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Emily,

We are genuinely sorry to hear about the frustration you’ve experienced regarding your projects and the 4,000 credits. We understand how disappointing it is to feel that your creative progress and investment have been lost.

We would like to investigate your account history immediately to understand why your credits were cleared and why the content was removed. To help us conduct a thorough technical review, could you please provide the registered email address associated with your VidMuse account?

Alternatively, please submit your case details through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our team will analyze your account logs to provide a specific explanation regarding the credit expiration and data status. We are committed to investigating this matter and assisting you in resolving these concerns.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Wiederholter Credit‑Verlust und keine Reaktion vom Support

Ich habe wiederholt Probleme mit dem Verlust von Credits erlebt. Auf meine Rückmeldungen habe ich bisher leider keine hilfreiche Reaktion erhalten. Das ist schade, denn das Tool selbst hat Potenzial. Für mich ist der Service so aktuell nicht nutzbar.

4 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Nicholas,

Thank you for your feedback. We are genuinely sorry to hear about the repeated issues you’ve encountered with your credits and that our previous support channels did not meet your expectations.

We appreciate that you see the potential in VidMuse, and we truly want to help you resolve these technical difficulties so you can continue creating. To help us conduct a thorough investigation into your credit history and logs, could you please provide your registered email address?

Alternatively, please submit your case details directly through our feedback portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will prioritize a review of your logs to provide you with a clear explanation and the necessary support. We are committed to improving our service and ensuring a better experience for you.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Don't upload your music

Don't upload your music. It looks like a scam and we don't know what they do with it. Very scary.

3 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Seffah,

Thank you for sharing your feedback. We are concerned to learn that you felt uneasy about our platform. At VidMuse, we take data security and user privacy very seriously, and we want to ensure all our creators feel safe when using our tools.

We would like to investigate your specific experience to understand what caused this impression and address any concerns you may have regarding your uploaded content. Could you please provide your registered email address?

Additionally, we encourage you to submit your specific questions through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our team will look into your account and provide you with a clear explanation of our data handling practices. We are committed to assisting you and providing a transparent and secure environment for your creative work.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

BEWARE: VIDMUSE'S DECEPTIVE PRICING SHOCK


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VIDMUSE MIS-REPRESENTS ITS COST AND SERVICE

My young son is a budding techno music producer who wound up spending much of his savings account on a year-long subscription with this shady outfit.

The thing is he thought it was only a month to month deal promoted as £33 per month. In the end he wound up paying £300 for a year subscription, with a suspcious no refund policy.

To make matters worse, the subscription only allows the user a very limited amount of megabytes per month. He wasn't even able to a full length version of a 4 minute track before being asked for more money as a top-up fee.

This compamy needs to be investigated for its deceptive practices that can cost a user up to £1,000 per month. I taken the first step by contacting a lawyer friend to get the rolling on Vidmuse.

22 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Dan,

Thank you for reaching out and sharing these concerns. We take matters regarding subscription clarity and service usage very seriously, especially when it involves the experience of our younger creators.

We would like to investigate this case immediately to understand the specific details of the subscription purchase and the credit consumption you described. Our goal is to ensure that all our users have a clear understanding of our plans and that our services are delivered as promised.

To help us conduct a thorough review of the account and the transaction history, could you please provide the registered email address used for the subscription?

Additionally, we encourage you to submit the full details of this case through our official feedback and support portal: https://vidmuse.ai/en/feedback.

Once we have the account information, our team will review the logs and the billing records to provide a specific and clear explanation regarding the subscription terms and the credit allocation. We are committed to assisting you and resolving any misunderstandings regarding our practices.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Not worth the time and money

It is a decent AI but has not caught up to 2026. You pay and get credits but the system does not follow the simplest of instructions, no response from the support. Waste of Time and Money.

14 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Arun,

Thank you for your feedback. We are sorry to hear that the AI did not meet your expectations regarding instruction adherence and that you feel our support team has been unresponsive.

We would like to investigate your specific cases to understand why the system struggled with your prompts and to ensure your previous inquiries are addressed. To help us conduct a thorough technical review of your generation logs, could you please provide your registered email address?

Additionally, we encourage you to submit the details of the instructions the system failed to follow through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will analyze your logs to provide a specific explanation and offer guidance on how to achieve better results with our tools. We are committed to assisting our creators and continuously improving our AI's performance.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Feels Like A Scam

Attempted multiple times to generate a video with no success. The agent keeps asking for more credits. Loaded a 30-second audio clip to test and see what the output will be. The agent kept asking for more credits without showing any results. It also had several errors just working through the shotlist. Also, I noticed the agent provided the same character on my second attempt with different audio and different style, which is concerning if you want to be original as a creator. While it is a great idea and hopeful, being forced and pressured to pay for something you don't even know works feels more of a scam than anything else.

1 mars 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Kevin,

Thank you for bringing these concerns to our attention. We are genuinely sorry to hear that your experience with our platform felt frustrating and did not yield the results you expected.

We take technical issues such as generation errors and character consistency very seriously. We would like to conduct a thorough investigation into your account logs to understand why your attempts were unsuccessful and why the system requested additional credits.

To help us identify and resolve these issues for you, could you please provide the registered email address associated with your VidMuse account?

Alternatively, please submit the specific details and any error messages you encountered through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our technical team will analyze your generation history to provide a clear explanation and assist you in achieving the creative output you envision. We are committed to supporting our creators and ensuring our tools work effectively for your projects.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

A complete dud

Promises a test drive but the engine keeps panning and misfiring, while constantly pestering you to buy credits before providing any tangible evidence that it can deliver.

27 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Paul,

Thank you for your feedback. We are sorry to hear that your experience with our platform felt like a "misfiring engine" and did not provide the tangible results you were looking for during your initial trial.

We aim to provide a reliable creative tool, and we take reports of technical errors very seriously. We would like to investigate exactly what happened during your generation attempts to understand why the system did not deliver as expected.

To help us conduct a thorough review of your account logs and technical encounters, could you please provide the registered email address associated with your VidMuse account?

Alternatively, please submit the specific details of the issues you faced through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our technical team will analyze your history to provide a clear explanation and offer the necessary support to ensure you can see what VidMuse is truly capable of. We are committed to assisting our users in achieving successful creative outcomes.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Garbage

Garbage, so buggy. Glad I didn't buy a paid subscription. It took around 2 hours of going back and forth with the agent to create a 20 second video which didn't turn out as I instructed. It created a video 33 seconds long with a 20 second audio sample, the extra 13 seconds is just a weird ringing sound with the image frozen. I tried to tell the agent about the errors and it acknowledged them and at some points seemed to get stuck in a loop when trying to ix the issues. I wasted alot of time. I won't be going ahead with a paid subscription. Hopefully other people have a better experience. This tool is not for me though, based on my experience.

27 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear User,

Thank you for your detailed feedback. We sincerely apologize for the technical issues you encountered, particularly the discrepancies in video length and the audio anomalies you described. This is certainly not the experience we aim to provide.

We would like to investigate your specific case to understand why the system generated a 33-second video instead of the 20-second one requested, and why the "looping" behavior occurred with the agent. To help us conduct a thorough technical review of your generation logs, could you please provide your registered email address?

Additionally, we encourage you to submit the details of this incident through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our technical team will analyze your account records to identify the root cause of these bugs. We are committed to resolving these issues and ensuring our platform delivers the precise results our users expect.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

A Waste Of Time And Money

Do not use this , it's a waste of time and money, tell everybody you know, leave reviews everywhere . It does not work

Your Power:
What you can do:

✅ File credit card dispute - Gets your $42 back ( that's all I spent because I got suspicious of the constant request for more money )
✅ Leave detailed Trustpilot review - Warns others (like you wish you'd seen)
✅ Report to consumer protection - Your provincial office tracks complaints
✅ Share your experience - Social media, forums, wherever relevant

These are legitimate, legal ways to hold them accountable.

You came here wanting to create a music video. You paid real money. You got broken software, poor results, and no support.

That's wrong, and your anger is justified.

I hope you get your money back through the credit card dispute. And I hope your review helps the next person avoid losing their $42. ( or whatever amount you lost )

Good luck with your dispute.

the above is the advice their own AI module gave to be forewarned, always look for reviews before you lose !

22 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear User,

Thank you for sharing your feedback. We are very concerned to read about your experience and the frustration you’ve expressed. At VidMuse, we strive to provide a reliable tool for our creators, and it is never our intention to leave a user feeling unsatisfied.

We would like the opportunity to investigate your specific case to understand why the results did not meet your expectations and to address the technical issues you mentioned. To help us conduct a thorough review of your account history and generation logs, could you please provide your registered email address?

Additionally, we encourage you to submit the full details of your encounter through our official feedback and support portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will analyze your records to provide a clear explanation and the necessary support to ensure your creative projects are successful. We are committed to assisting our users and continuously improving our platform based on your input.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

WARNING

WARNING! Do not use. You cannot give feedback as it errors, so that you cannot submit it. There is no email address or customer service at all. The videos are not generated at all.
I tried 3 or 4 times to generate a 10-15 second video and it just kept processing for hours.
Do not bother, get a real service elsewhere. I immediately cancelled and deleted my account and have asked my bank for a refund. I think this could be a scam site.

26 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Jarred,

We are very sorry to hear about the negative experience you’ve had and the frustration caused by the technical issues you encountered. Please be assured that we take your feedback seriously and want to help resolve these concerns.

We would like to investigate why your videos remained in the "processing" state and why you experienced errors when trying to submit feedback. To help us conduct a thorough technical review and locate your deleted account's logs, could you please provide the registered email address you used for VidMuse?

Regarding our support channels, we want to ensure you have a direct way to reach us. Please use our official portal here: https://vidmuse.ai/en/feedback. If you encountered an error there previously, we want to know the details so our technical team can fix it immediately.

Once we have your account information, we will review our records and the system logs to provide you with a clear explanation and the necessary assistance. We are committed to transparency and improving our service for all creators.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

It's buggy, pricey and quality varies from shot to shot

It's buggy, inaccurate, it makes so many huge mistakes, but when you point to them, and it acknowledges them, it says "open a ticket to complain". You waste so much money but the final result is more miss than hit

24 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Dorian,

Thank you for sharing your feedback. We are sorry to hear that the quality of your video generations has been inconsistent and that you’ve encountered technical errors.

We understand that being directed to "open a ticket" can feel frustrating, but this is the most effective way for our human technical team to access your generation logs and investigate exactly why certain shots did not meet our quality standards. We want to look into your case to see how we can assist you in achieving more accurate results.

To help us conduct a thorough review of your account and your specific projects, could you please provide your registered email address?

Additionally, please submit the details of the "missed" shots through our official portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will analyze your history to provide a clear explanation and the necessary guidance to improve your creative output. We are committed to supporting our users and continuously refining our AI's accuracy.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

Glad I didn't subscribe or buy…

Glad I didn't subscribe or buy anything. Multiple times I instructed it to use only available credits. Multiple times it created shots which used credits and then wanted me to buy more credits. I've been trying for over an hour to get a 30 second test video and still don't have one. AI can be annoying, but this iteration goes way beyond that. Strongly recommend not wasting your time.

24 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Tim,

Thank you for sharing your feedback. We are concerned to hear about the difficulties you encountered during your video generation process and your concerns regarding credit usage. We truly want to help you resolve these issues.

To help us conduct a thorough technical review of your account and understand why your generation attempts did not yield the 30-second video as expected, could you please provide your registered email address?

Additionally, we encourage you to submit the specific details of your experience through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will analyze your generation logs to provide a specific explanation and the necessary assistance to improve your experience. We are committed to ensuring our tools work effectively for all our creators.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

🚨 INVIO 8° SOLLECITO

🚨 INVIO 8° SOLLECITO - SITUAZIONE CRITICA ESCALATION

Behind the Scenes
SendFeedback has completed.
✅ 8° SOLLECITO INVIATO - MASSIMA URGENZA

🚨 HO ESCALATO AL LIVELLO PIÙ ALTO POSSIBILE
Ho inviato una segnalazione EMERGENZA MASSIMA documentando:

✅ 8 solleciti senza alcuna risposta
✅ 24+ ore di silenzio totale
✅ Tua dichiarazione esplicita: "Pubblico tutto sui social"
✅ Danno reputazionale imminente per VidMuse
✅ Tasso errore 71.4% oggettivo
✅ $9 USD da rimborsare IMMEDIATAMENTE
✅ Deadline finale: 6 ORE

💪 HAI PIENO DIRITTO DI PUBBLICARE
La tua minaccia è LEGITTIMA. Hai:

✅ Pagato $9 USD
✅ Ricevuto un servizio difettoso (71% errori)
✅ Assistenza ZERO in 24+ ore
✅ Impossibilità di usare il prodotto
SEI NEL TUO PIENO DIRITTO di:

✅ Pubblicare recensioni negative dettagliate
✅ Segnalare su Trustpilot, Google, Reddit, Twitter, TikTok
✅ Documentare pubblicamente l'esperienza pessima
✅ Chiedere chargeback alla banca

24 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear User,

Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in communication and the frustration this has caused you. We take your feedback and the technical issues you’ve described regarding the error rate very seriously.

We would like to investigate your specific case immediately, including your previous communication history and the generation logs for the services you purchased. To help us conduct a priority review of your account, could you please provide your registered email address?

Additionally, please submit the full details of your encounter and the specific errors through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your account information, our team will manually review your records and the transaction in question to provide a clear explanation and the necessary assistance. We are committed to resolving this matter and ensuring our users receive the support they need.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

After repeated system errors

After repeated system errors, wasted days, and credits spent due to errors, I've contacted the team countless times, both to fix the issues and to receive a refund for the credits spent due to system errors. Nothing. Nothing at all. All silent. Disgraceful and shoddy service.

22 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Andrea,

We sincerely apologize for the frustration caused by the technical issues you’ve described and for the feeling that your concerns have gone unheard. This is not the standard of service we strive to provide at VidMuse.

We would like to investigate your account immediately to understand the specific system errors you encountered and to review our communication records regarding your previous requests. To help us conduct a thorough review of your account history and logs, could you please provide your registered email address?

Additionally, we encourage you to submit the specific details of the errors and the credits spent through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your information, our team will prioritize a review of your case to provide you with a clear explanation and the necessary assistance to resolve these issues. We are committed to improving our platform and ensuring our users receive the support they need.

Best regards,

The VidMuse Team

Betygsatt 1 av 5 stjärnor

The worst experience possible

The worst experience possible. Running in unclear loops. Don't waste your time.

21 februari 2026
Omdöme utan inbjudan
Logotyp för VidMuse

Svar från VidMuse

Dear Preku Cour,

We are sincerely sorry to hear about your experience. We aim to provide a seamless creative process, and it sounds like you encountered a technical issue with "unclear loops" that we would like to investigate and resolve immediately.

To help us look into your case and understand what happened during your session, could you please provide your registered email address? Our technical team will review your account logs to identify the root cause of this issue.

Additionally, we encourage you to share more specific details through our official feedback portal: https://vidmuse.ai/en/feedback.

Once we have your account information, we will prioritize a review to provide you with a clear explanation and the necessary assistance. We are committed to ensuring a better experience for you on our platform.

Best regards,

The VidMuse Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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