Alt virker bra til du ser produktet, hbis du er så heldig å finner noe ferdig produkt. Produktet koster mer enn de oppgir og resultatet er fullt av feil. Feks når jeg ber om Hispanic vibes ute... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So many wrongs about this AI tool, i have been charged 2 extra bills with no credits, this is not ok at all, i want my money back and i will give no good rewiews at all, so many of us has been fooled... Se mer
Vidmuse charged my credit card even though my subscription was cancelled a long time ago. In my account, the subscription is clearly inactive, and the only option available is “Resume Subscription,... Se mer
Fast korrekt erstellte Bilder nach meinen Vorlagen wurden komplett fehlerhaft rekonstruiert, nach dem ich nur an einem Bild Änderungen vornehmen lassen wollte. Das hatte ich nun schon zum fünften Ma... Se mer
1,7
Mycket dålig
79 omdömen
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Has huge potential but an AI bot that…
Has huge potential but an AI bot that does not listen, linked to more bots thatignore prompts. Poor support, messages ignored. For that reason we will go elsewhere.
Update: Vidmuse replied on 25 March stating the following: 1. Nature of the Reported Issues (Model Limitations vs. System Bugs)
The issues you described—specifically the missing "diamond studs" and the orientation discrepancies after multiple retries—are not classified as system bugs. They are well-documented probabilistic limitations of current state-of-the-art Video Diffusion Models. Even the most advanced models in the industry (such as Veo and Kling) currently face inherent challenges in temporal consistency and precise spatial instruction following at a granular level. The AI Agent executes based on these models, and a "failed" shot due to aesthetic or detail-level drift is part of the experimental nature of AI creation.
2. Audit of Credit Compensation
Our records show that your account has already been granted a total of 1,700 free credits as a gesture of support for your creative journey. we will not be issuing any further credit compensations or refunds for this case.
3. Workflow Optimization Recommendations
To achieve the professional results you envision within the current technological framework, we recommend the following:
Strategic Re-rolling: AI generation is stochastic. If a shot drifts, we recommend using the "Re-roll" feature with slightly adjusted prompts rather than repeating the exact same instruction, which may lead to the same model bottleneck.
________
After raising issues, support responded with a detailed explanation about “probabilistic limitations” of video diffusion models. That’s fair—AI video is still evolving. However, prompt interpretation and instruction-following are not new problems, and the system repeatedly failed to follow clear, simple details even after multiple attempts.
At that point, being told to “re-roll” or keep adjusting prompts doesn’t feel like a workflow—it feels like trial and error with no reliability.
More importantly, earlier support messages were ignored, and the final response effectively closed the case without addressing the broader usability concerns.
A token gesture of 500 Credits were provided, but credits don’t fix consistency or responsiveness. All of our months credits and a large amount of Credits we had to buy due to ongoing issues wasted the credits without giving reasonable results.
In its current state, Vidmuse seems more experimental. We’ll be looking elsewhere.
23 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear TREVOR G,
Thank you for your feedback. We are sincerely sorry to hear that your experience with our AI Agent felt unresponsive and that your previous inquiries went unanswered. We truly value that you recognized our "huge potential," and we would like the opportunity to prove our commitment to your creative success.
We want to perform a manual technical review of your generation logs to understand why the prompts were not executed as intended and to investigate what happened with your previous messages. To help us prioritize your case and locate your account history, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of the prompts you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our human support team will analyze the records to provide a clear explanation and the necessary guidance to ensure you achieve the results you envision. We are committed to refining our technology and supporting our creators.
Best regards,
The VidMuse Team
Die Software erfüllt die Anforderungen und Versprechen nicht.
Die Software erfüllt die Anforderungen sowie die in der Werbung versprochenen Ergebnisse nicht. Ich habe mehrere Projekte mit verschiedensten Ansätzen versucht. In dem Augenblick wenn die KI Korrekturen anbringen muss kann man jedes Projekt einstellen. Wir reden hier nicht von der Qualität sondern, dass die KI keines der Videos zufriedenstellend beenden hat (weder Bildschnitt noch Ton, Voiceover, Lipsync) was im Endeffekt nur Credits kostet (Auch hier wurden mir Fehler und Korrekturen immer wieder berechnet)Wenn man Produzent ist und die Möglichkeit hat, die erzeugten Daten selber zusammen zusetzten, ist das Ergebnis professionell zu gebrauchen. Allerdings ist eine aufwendige Nacharbeit notwendig. Ich werde nun einen letzten Versuch starten um ein (fast) professionelles Erbenis für ein komplexes Musik-Video zu erstellen. Danach werde ich entscheiden ob eine andere Ki nicht bessere Ergebnisse für meinen Bedarf erziehlt. Werbung ist eins, aber Vidmuse muss schnellstmöglich nachlegen, da sonst die Kunden abspringen und die Finanzen rasant schnell schrumpfen. Der Ansatz ist sehr positiv und auch die Kommunikation mit der KI ist lobenswert zu nennen. Doch reicht das??
20 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Volker Wagner,
Thank you for your detailed and professional feedback. We sincerely appreciate your recognition of our AI’s communication approach and the potential of our creative direction. However, we are sorry to hear that the execution—specifically regarding lipsync, voiceover, and video framing—has not yet met your professional standards without significant manual post-production.
We understand that for a producer, efficiency is key, and having to spend additional credits on repeated corrections that do not yield a final result is frustrating. We would like to conduct a comprehensive technical audit of your projects to understand why the AI is struggling with these specific elements in your music videos.
To help us prioritize your case before you start your "last attempt," could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit the technical details and specific project IDs through our official portal so our senior engineers can review them: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your generation logs to provide a clear explanation and the necessary assistance to improve your results. We are committed to refining our technology to ensure it delivers the professional-grade output our creators expect.
Best regards,
The VidMuse Team
I had a very disappointing experience…
I had a very disappointing experience with VidMuse AI.
Customer support is essentially non-existent. I reached out multiple times regarding issues with the platform and never received a response. For a paid service, especially one that encourages upfront annual subscriptions, this lack of support is unacceptable.
The credit system is also extremely frustrating and lacks transparency. Credits are consumed quickly, even when the AI makes mistakes. In my case, the generated video included random foreign characters that I did not request, and I was expected to spend additional credits just to fix an error caused by their system. Credits were not refunded for these issues.
I paid for a full year in advance to save money, but after these problems, I requested a refund and have still received no response.
Overall, the platform feels unreliable, and the lack of accountability makes it difficult to recommend. I would strongly advise others to proceed with caution before committing financially.
17 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Brighten Blade,
We are sincerely sorry to hear about the disappointing experience you’ve had with VidMuse. As an annual subscriber, your trust in our platform is very important to us, and it is painful to know that you feel our support has been non-existent.
We would like to address your concerns regarding the credit system and the technical errors you described, specifically the "random foreign characters" appearing in your video. We want to perform a thorough manual audit of your account history and your previous support inquiries to understand why they went unanswered.
To help us prioritize your case and locate your annual subscription records, could you please provide the registered email address associated with your account?
Additionally, we encourage you to submit the specific project details and your refund request through our official feedback portal so our technical and billing teams can track it directly: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will conduct a full investigation into your generation logs and communication history to provide you with a clear, honest explanation and the necessary assistance. We are committed to accountability and to ensuring our creators are heard.
Best regards,
The VidMuse Team
No hay atención al cliente
Una herramienta que podría funcionar muy bien si no fuera porque el servicio de atención al cliente es inexistente. La IA se bloquea frecuentemente, admite su error y te dice que contactes con atención al cliente para que te reembolsen los créditos, pero jamás de responden. Me parece denunciable.
2 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Ruben Jimenez,
We are sincerely sorry to hear about the frustration you’ve experienced and for the impression that our customer service is non-existent. We take your feedback regarding technical freezes and the lack of response very seriously.
We would like to investigate why your previous inquiries went unanswered and to review the specific instances where the AI indicated an error. To help us conduct a thorough audit of your account history and locate your records, could you please provide your registered email address?
Additionally, we encourage you to submit the details of these AI errors through our official support portal so our technical team can prioritize your case: https://vidmuse.ai/en/feedback.
Once we have your account information, we will review the generation logs to provide a clear explanation and the necessary assistance. We are committed to transparency and ensuring our creators receive the professional support they deserve.
Best regards,
The VidMuse Team
I do not want to give even one star
I do not want to give even one star. I spent the entire afternoon trying to use this, but it was extremely slow, and I couldn’t generate the video properly. Even though the payment was taken, I still cannot view the video.
Refund plz
21 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear User,
We are sincerely sorry to hear about the frustrating experience you had and the technical issues that prevented you from viewing your video. We take reports of system slowness and generation errors very seriously.
We would like to investigate your specific situation immediately to understand why the generation process failed and why the content is not visible despite the transaction. To help us conduct a thorough technical review of your account logs and locate your payment record, could you please provide your registered email address?
Additionally, we encourage you to submit the details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will prioritize a review of your history to provide a clear explanation and the necessary assistance to resolve these issues. We are committed to supporting our creators and ensuring our platform delivers the results you expect.
Best regards,
The VidMuse Team
Title"Systematic bugs + Zero support response = 2,000 wasted credits"
Ad oggi 30 marzo nessuna risposta concreta ricevuta...
Né tantomeno restituzione del credito perso...😭
CRITICAL WARNING: Customer support completely non-existent
Technical Issues Encountered:
I experienced a verifiable system bug where Scene 1 was erroneously duplicated onto Scenes 12 and 17, generating completely incorrect content. This is not an "AI model limitation" - it's an objective software malfunction.
Additionally, systematic repeated errors despite explicit corrections:
Elevated outdoor locations: 4 occurrences (ground level specified)
Solo dancers: 4 occurrences (couple dance specified)
Wrong musical instrument: 3 occurrences
Financial Impact: ~1,500-2,000 credits wasted (50% of my budget) on verifiable system errors.
Customer Support Experience:
March 7th, 2026: Ticket submitted with complete documentation
Promise: Response within 3 working days (deadline: March 12th)
March 16th: First follow-up (6 working days, zero response)
March 20th: Second follow-up with 24-hour ultimatum
TODAY (March 21st): 14 days later - ABSOLUTE ZERO COMMUNICATION
Even after a formal ultimatum with concrete legal action warnings, they chose complete silence.
Conclusion:
This level of customer service is completely unacceptable for a paid professional platform. System bugs combined with non-existent support make this unreliable for any serious work.
Project ID for verification: 12e2f225-dd60-46df-863e-f58b913b018c
21 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Filippo,
We sincerely apologize for the silence and the unacceptable delay in our communication. We understand the frustration of working on a professional timeline and feeling unsupported, and we appreciate the thorough documentation you’ve provided.
We take your report of systematic bugs—specifically the scene duplication and the failure to follow explicit prompts—very seriously. The Project ID you provided (12e2f225-dd60-46df-863e-f58b913b018c) is crucial for our investigation. We would like to conduct a comprehensive manual audit of our system logs and your previous support tickets to identify exactly where the communication and technical breakdown occurred.
To help us prioritize this investigation and cross-reference your March 7th ticket, could you please provide your registered email address?
Additionally, we encourage you to resubmit any critical documentation via our official portal to ensure it reaches our senior technical and billing teams immediately: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the generation history and the logic errors you described to provide a clear, factual explanation and the necessary assistance. We are committed to regaining your trust and resolving this matter professionally.
Best regards,
The VidMuse Team
The AI promises big but its a lie!
The AI promises big, but is less than transparent about the process and cost. was making a project on a free account and it said that it was going to take an additional 3000 credits, and then only after paying for a subscription it ballooned to over 10000 credits when no changes to the project were made, meaning that I would have had to pay an additional $100 USD for a single video. Support is non-existent, and the company now says "no-refunds" based on the lack of transparency, lying of the AI, I will be going through my bank for a refund as this is literally misleading a customer at best and outright fraud at worst.
21 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Josh,
Thank you for your feedback. We are concerned to hear about the discrepancy you experienced between the initial credit estimate and the final requirement for your project. At VidMuse, we strive for transparency, and we would like to address your concerns regarding the credit calculation immediately.
We would like to perform a thorough technical audit of your project history to understand why the credit requirement shifted from 3,000 to over 10,000 credits without any changes being made. To help us conduct this review and locate your specific logs, could you please provide your registered email address?
Additionally, we encourage you to submit the full details of this case through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the generation records and the system’s pricing logic to provide you with a clear, factual explanation and the necessary assistance. We are committed to ensuring our platform operates fairly and reliably for all our creators.
Best regards,
The VidMuse Team
Don't even bother using this, you will lose your money
I have never used any AI, but decided maybe I should try to keep up with my YouTube Channel by making intro and outro videos to gain more subscribers. I didn't even get through the intro. Scenes that were clearly written on what was wanted or what was supposed to happen, were missing. Props missing, locations, wrong. I had 6500 credits and now down to 700-800 and all for the final product to be a 67 second video with the voice overs missing, the music way too loud to where it drowned out the VFX and the SFX so that you couldn't hear anything but the bg music. The music I uploaded was too loud with no way for the VFX/SFX to be heard. I spent $30 to try and make a decent intro and outro video for my channel. I still haven't made one video. I spent all of my credits the first time trying to fix missing props because it screwed all of my video and made me pay to fix it's screw ups. I asked the AI what I should do after wasting another $30 on the same bullshit, the response was I can spend more credits to have them try to fix what they had repeatedly screwed up for the umpteenth time, or I can download the unfinished video and do it myself somewhere else. I lost $60 that I didn't even really have to try this out and got almost nothing. I did end up getting the AI to repeatedly ask me to if I wanted to try and fix it by spending more credits based off it's own screw ups. Also, I noticed most of the responses from VidMuse on here, had 0 empathy on the fact their site is screwing people over out of hundreds of dollars and using lingo that would subtly imply it's the users fault and not their shitty AI and poorly built website that's the problem. Nobody wants you looking at their logs for you to tell them how they should spend there credits better when they have already lost enough because of your website. If they don't like it and lost that much money on your website how about apologize, ask how YOU can do better, then refund them the money if they haven't downloaded anything, which you can see in your logs for their account that you were so adamant about looking at so you can see where you can try and blame them for you stealing their money from them on a product that doesn't work...clearly.
18 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Ryan B,
We sincerely apologize for the immense frustration you’ve experienced. We hear your feedback clearly, and it is painful to know that you feel our previous interactions lacked empathy. That is never our intent.
We would like to address your point regarding the "technical logs" directly. We understand why it feels like an excuse, but please allow us to clarify: Our team does not review logs to find fault with the user. We review them because they are the only "black box" that allows our engineers to see exactly where the AI’s decision-making process diverged from your instructions.
Without looking at the logs for your project (especially regarding the audio mixing issues and missing props you mentioned), we cannot tell if it was a server glitch, a rendering error, or a logic loop in the AI Agent. Our goal in asking for account details is to diagnose the "disease" so we can fix the software, not to blame the creator.
The experience you described—the music drowning out the SFX and the AI repeatedly asking for credits—is not the standard we strive for. We want to investigate why the system failed to execute your storyboard correctly despite your repeated attempts to fix it.
To allow our human technical team to perform a manual audit of your $60 investment and these specific project errors, please provide your registered email address. Alternatively, please submit your case details here: https://vidmuse.ai/en/feedback.
We are committed to figuring out exactly what went wrong with your sessions and providing you with a clear, honest explanation based on facts, not "lingo."
Best regards,
The VidMuse Team
Resultados bastante buenos
Me gusta bastante. El resultado de mi canción de reggae quedó muy bien, se pueden añadir detalles y ajustar tomas, un poco caro pero lo seguiré usando.
8 februari 2026
Omdöme utan inbjudan
Svar från VidMuse
¡Hola Reagan!
Muchas gracias por tus palabras y por las 4 estrellas.
Nos hace mucha ilusión saber que el resultado para tu canción de reggae fue de tu agrado. En VidMuse, nuestra meta es ser ese "compañero artístico" que entiende la esencia de tu música para convertirla en una obra maestra visual.
Nos alegra que hayas aprovechado la capacidad de ajustar tomas y añadir detalles; creemos que la verdadera magia ocurre cuando tú defines el alma del proyecto y nuestro AI Agent se encarga de la ejecución técnica. Tomamos nota de tu comentario sobre el precio: trabajamos cada día para ofrecer una estética cinematográfica de nivel profesional que realmente valga cada crédito invertido.
¡Estamos ansiosos por ver tus próximas creaciones!
El equipo de VidMuse
I had a great time experimenting with…
I had a great time experimenting with VidMuse AI for my project. The support AI helps you with creating your video, and others to let you either fully utilize or conserve your credits as you continue to develop your video. I enjoyed adding it to my Repertoire after already getting to play with Suno AI and ReVid AI. VidMuse AI is a worthwhile addition
18 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Preston,
Thank you so much for the 5-star rating and for sharing your experience with us! We are thrilled to hear that you had a great time experimenting with VidMuse AI for your project.
We're especially glad to hear that our AI support assistant helped you navigate the creative process and manage your credits effectively. Our goal is to empower creators to be as efficient as possible while bringing their visions to life.
We strive to be a valuable addition to every creator's toolkit, and we can't wait to see the amazing work you continue to produce.
Happy creating, and thank you for being a part of the VidMuse community!
Best regards,
The VidMuse Team
Fortunately I try before I buy and a…
Fortunately I try before I buy and a 30 second music video cost 1000 credits .. I lost the will to live waiting on story boards and other guff.. got prompted to prescribe to a 7 day free trial before the 30 sec video was complete .. no thanks ..and when I seen the sample video I was not impressed at all ..so i worked out that my song would have used 10000 credits ? That cant be right. Anyway . No thanks.
18 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Thomas,
Thank you for trying VidMuse and sharing your feedback. We appreciate users taking advantage of our trial to explore the platform’s capabilities.
Regarding the credit consumption you mentioned, we would like to clarify that the cost of a video depends heavily on the selected resolution, AI engine, and complexity of the generation. 1,000 credits for a 30-second music video suggests that high-performance settings were likely applied. We want to investigate your specific session to see if there was any technical anomaly or if there’s a more efficient way for you to manage your project.
To help us conduct a thorough review of your trial account and the generation logs, could you please provide your registered email address?
Additionally, we encourage you to share your project details and the specific sample results you received through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your information, our team will analyze your records to provide a clear explanation and offer guidance on how to optimize your settings for better value and results. We are committed to ensuring our platform meets the high standards our users expect.
Best regards,
The VidMuse Team
Beim generieren von einem Musikvideo 3x…
Beim generieren von einem Musikvideo 3x falsch kalkuliert bei den Credits. Meiner Meinung nach Abzocke!
17 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Daniel,
We are concerned to hear about your experience regarding the credit calculation for your music videos. At VidMuse, we strive for transparency, and we take allegations of "miscalculation" very seriously.
We would like to investigate your account history to provide a clear explanation of how credits were allocated across your three generation attempts. To help us conduct a thorough technical review of your logs, could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your records to ensure every credit was accounted for correctly and provide the necessary assistance. We are committed to maintaining a professional and fair service for all our creators.
Best regards,
The VidMuse Team
I have Cancel my Membership
Hello, I have used Vidmuse for 4 videos so far. Of course, there are still errors that can end up being quite costly. But now the Support don't answere or Help if you need them if you send a Feedback Message nothing Happen... I have stop my Membership Say Thanks to Kaka and Oooops.
14 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Chris,
Thank you so much for your 5-star review and for sharing your experience with VidMuse!
We are thrilled to hear that you find our results "top-notch" compared to other platforms. Providing industry-leading quality is our primary goal, and it's rewarding to know we are hitting the mark for your projects.
We also appreciate your honest feedback regarding the costs and the occasional errors. As we continue to develop and refine our AI models, we are focused on improving stability and optimizing credit usage to ensure our creators get the best possible value for their investment.
We look forward to your continued testing and any further insights you might have as you create more videos. If you ever encounter a specific technical issue, please don't hesitate to reach out via our official feedback portal: https://vidmuse.ai/en/feedback.
Happy creating!
The VidMuse Team
The output quality is strong
The output quality is strong — better than most platforms I’ve tested — and when it works, the final product can be impressive. That said, it is pricey, and the system can burn through credits quickly, especially when you’re fixing internal issues you’d expect to be covered.
I’ve also run into technical glitches. One project cost me around 2k credits, and support only restored 500. I don’t want to discourage anyone from using the platform, because the results can be excellent, but it’s important to know that some projects may require extra steps or workarounds to get the outcome you want.
A few of my attempts were abandoned entirely because the generation kept drifting away from the direction I needed. So yes — there are technical issues. But if you’re intentional with your prompting and willing to push through the bumps, you can still end up with something genuinely golden.
16 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear M. Byrd,
Thank you so much for your balanced and incredibly insightful review. We are honored to hear that you find our output quality "stronger than most platforms" and that you've been able to create "genuinely golden" results with VidMuse.
We also sincerely appreciate your honesty regarding the technical hurdles. We hear your frustration concerning the project that cost 2,000 credits versus the 500 credits restored. We understand that when a generation "drifts," it can feel like a waste of your creative investment.
We would like to take another look at that specific project and the technical logs behind it to understand why the drift occurred and to re-evaluate our support response. Could you please provide your registered email address so we can locate your account?
Alternatively, please reach out to us directly through our official feedback portal: https://vidmuse.ai/en/feedback.
Your patience and willingness to "push through the bumps" mean a lot to us. We are committed to refining our AI to make those "impressive" results easier and more efficient to achieve. We look forward to seeing more of your excellent work!
Best regards,
The VidMuse Team
Don't even bother wasting your time or…
Don't even bother wasting your time or money. There's no transparency on how credits are used and even when their AI messes up and you have to make adjustments it's still charges you credits cost me over 10,000 credits to create a 3 minute video absolutely ridiculous. Stay away stay very far away
23 februari 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Benjamin,
We sincerely regret to hear about your frustration regarding the credit consumption on your recent project. We understand that spending over 10,000 credits for a 3-minute video is a significant investment, and we would like to investigate exactly how those credits were allocated during your generation process.
At VidMuse, we strive for transparency, and we take your feedback about AI errors and subsequent adjustments very seriously. To help us conduct a thorough review of your account logs and generation history, could you please provide your registered email address?
Additionally, we encourage you to submit the specific details of your encounter through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your records to provide a clear explanation and offer guidance on how to manage your credits more effectively to achieve your creative goals. We are committed to assisting our users and ensuring a professional experience on our platform.
Best regards,
The VidMuse Team
Worst AI ever.
Worst AI ever.
Each correction of the story board the AI change the characters to make you adjust as many time as possible to spend your credits.
I end up spending 2 days without being able to get a decent video.
Don't spend your money there!
13 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear IKON Media,
We are sincerely sorry to hear about the frustration you’ve experienced with character consistency and credit consumption on our platform. We understand how disappointing it is to spend significant time and credits without achieving the results you envisioned.
Maintaining character consistency across storyboard edits is a technical challenge we are actively working to refine. We would like to investigate your specific account logs to understand why the AI was unable to lock your characters during your sessions and to review the credit usage you described.
To help us conduct a thorough technical review of your history, could you please provide the registered email address associated with your VidMuse account?
Additionally, we encourage you to submit the details of the specific projects you encountered issues with through our official feedback portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze your generation logs to provide a specific explanation and offer guidance on how to better manage character settings to achieve high-quality results. We are committed to supporting our creators and improving our AI's performance.
Best regards,
The VidMuse Team
Well it's very expensive mistake
Well it's very expensice but I liked the results, on the 3rd video which ended up costing well over 200 dolars to make the system had a bunch of errors replacing sample images with it's own and deleting a bunch which had been generated, this ended up making the video shorter and incoherent. This was due to multiple errors according to the assistant AI. I requested a refund so did the AI. I never got a refund and they deleted all the video schemes I had generated at great cost so when I asked the AI if we could try and recover the project we discovered everything had been deleted so I ended up loosing a few hundred dolars
6 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Justin,
We are genuinely concerned to hear about the significant difficulties you’ve encountered with your projects and the frustration regarding your investment. We understand how disappointing it is to lose creative work, especially after such a dedicated effort.
We would like to investigate the technical issues you described, including the unexpected replacement of images and the status of your deleted projects. To help us perform a manual review of your generation logs and the previous communication history with our AI assistant, could you please provide your registered email address?
Additionally, we encourage you to submit the full details of this incident through our official support portal so our technical team can prioritize your case: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will analyze the records to provide a specific explanation and the necessary assistance to resolve these anomalies. We are committed to a thorough investigation of your account history to understand exactly what happened.
Best regards,
The VidMuse Team
I lost $600 today
I lost $600 today. Yes, I blame myself. I managed to get 1 medium video, but other attempts were very costly and produce nothing useful. I was seduced to register to this service. But it simply does not do what it promises. The problem is especially acute with persona and lip synching. It's quite awful. It took me ONE DAY to understand that I was duped. This software is not ready yet for service and it sold with may promises but underwhelming result. They use expensive credits and I lost $200 trying to generate one video - unsuccessfully. They charged me an annual $400 in advance. Honestly I feel like a fool. These people should be out of business.
12 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Hi David,
We sincerely apologize for the frustration you’ve experienced. We understand that your creative projects are important, and it’s disappointing when the results don’t align with your vision.
We want to look into this for you immediately. To help us identify the specific technical issues you faced with the lip-syncing and credit consumption, could you please share your registered email address with us? You can also reach our dedicated support team directly at: https://vidmuse.ai/en/feedback
Once we have your account details, we will conduct a full investigation into your generation history to see how we can best support you in achieving better results.
Best regards,
The VidMuse Team
They keep billing after I canceled my account.
I created a video for an event and then canceled my subscription as I only needed it for that one project. They have continued to bill me even though I sent then emails to stop billing me. I even deleted my account and again I am being billed the subscription fee. It seems impossible to call the company, and there is no evidence they receive or read emails. My recommendation is to avoid them at all cost.
12 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Ivan,
We are genuinely concerned to hear about your experience regarding your subscription status and the billing issues you've described. We take matters related to account management and payment very seriously.
We would like to investigate your case immediately to ensure your account status is correctly updated in our system. To help us conduct a thorough review of your transaction history and locate your deleted account's records, could you please provide the registered email address you used for VidMuse?
Additionally, we encourage you to submit the full details of your situation through our official support portal: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will review the billing logs and communication history to resolve this matter as quickly as possible. We are committed to assisting our users and ensuring a clear resolution.
Best regards,
The VidMuse Team
I thought ill try the free tier...
I thought ill try the free tier.... You will spend hours and get nowhere.... its hopeless, the bot just keeps on taking you cash and then generating complete BS, if it generates anything at all..., This system does not work.
11 mars 2026
Omdöme utan inbjudan
Svar från VidMuse
Dear Ivan,
We sincerely apologize for the frustration and inconvenience you’ve experienced regarding your account billing. We take matters related to subscriptions and account status very seriously.
We would like to investigate this immediately to ensure your account information is correctly updated in our system. To help us track your subscription history and cancellation status, could you please provide the email address associated with your VidMuse account?
Additionally, we encourage you to submit your specific case details through our official feedback portal here: https://vidmuse.ai/en/feedback.
Once we have your account information, our team will conduct a thorough review of your billing records and communication history to resolve this issue as quickly as possible. We are committed to providing you with a clear explanation and ensuring your concerns are addressed.
Best regards,
The VidMuse Team
Detta är Trustpilot
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